Collection Associate

Role & responsibilities

• Manage the

  end-to-end Personal Loan collections

  for the assigned area or specific bucket (typically Bucket 4 to recoveries), ensuring effective execution of collection strategies.
• Take accountability for

  portfolio performance

  by minimizing delinquencies and ensuring receivables are managed as per targets.
• Implement recovery plans and

  monitor daily field activities

  of agency officers, ensuring alignment with compliance and customer service standards.
• Regularly engage with

  customers for overdue payments

  , provide resolution support, and negotiate settlements wherever necessary.
• Maintain proper

  documentation and system updates

  for all recovery efforts, field visits, and customer interactions.
• Conduct

  daily reviews with agency officers

  , track productivity, and escalate chronic or high-risk cases to senior management.
• Motivate and counsel agency teams to improve recovery efforts, resolve field-level challenges, and drive focus towards achieving monthly recovery goals.
• Visit chronic/default accounts on a regular basis and provide actionable feedback for resolution or escalation.
• Address and resolve customer queries and grievances within the defined

  Turnaround Time (TAT)

  by coordinating with relevant stakeholders.

Preferred candidate profile

• Minimum 1–3 years of relevant experience in collections.
• Experience in handling Collection Agencies and vendor partners.

Education Qualification

• HSC completion is mandatory
• DRA certification is mandatory