RECOVERY / COLLECTION / EMI / LOAN / BANK /NBFC Key Responsibilities: Outbound Calling: Contacting customers to remind them of outstanding debts and follow up on payment arrangements. Negotiation: Working with debtors to establish repayment plans and secure settlements. Record Keeping: Maintaining accurate records of all interactions, payment arrangements, and follow-up actions. Customer Communication: Handling customer inquiries, addressing concerns, and ensuring a professional and empathetic approach. Process Compliance: Adhering to company policies and regulations, including debt collection guidelines. Collaboration: Working effectively within a team to achieve debt recovery goals. Required Skills: Excellent Communication Skills: The ability to clearly and effectively communicate with debtors, both on the phone and in writing. Negotiation Skills: The ability to persuade debtors to agree to repayment plans and settle outstanding debts.

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Collection Associate