Collection Executive

Fintech Cloud

1 - 4 years

1 - 3 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

collection management collections process collections recovery payment recovery payment collection loan collection recovery operations collections strategy recovery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Make outbound calls to customers with overdue personal loan EMIs.
Follow up with borrowers and remind them for timely repayment.
Negotiate and persuade customers to make payments as per agreed timelines.
Update the system with accurate call details, payment commitments, and current status.
Coordinate with field collection executives for escalated or critical cases.
Ensure full compliance with company policies and regulatory guidelines during all customer interactions.
Achieve assigned collection targets while maintaining high customer service standards.
Address customer queries, resolve issues, and maintain a professional and courteous tone at all times.

Required Skills & Qualifications

Minimum qualification: HSC (12th pass); graduates preferred.
Strong communication and negotiation skills in
English, Hindi
Basic computer proficiency with experience in CRM and dialer systems.

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