Configuration Manager

Job Summary:

CMDB & ITSM Platform

Key Responsibilities:

• CMDB Management

  :
• Design, develop, and maintain the CMDB to accurately track and manage configuration items (CIs) such as hardware, software, networks, and services.
• Ensure data integrity, consistency, and accuracy within the CMDB through regular audits, updates, and reconciliation processes.
• Define and document CI attributes, relationships, and dependencies to support IT service management processes.
• Create relationship mapping for Critical Cis
• Application tech stack mapping
• Monitor and report on CMDB health, identifying and resolving discrepancies or gaps.
• Integrate multiple sources of data to enrich CI information
• Work on vulnerability management tools like Qualys, Tenable for loading of vulnerabilities and map it with CIs
• ITSM Platform Integrations:
• Integrate the CMDB with ITSM platforms (e.g., Fresh works, ServiceNow, BMC Remedy, Jira) and other IT tools to enable seamless data flow and process automation.
• Collaborate with development and IT teams to design and implement APIs, webhooks, and other integration methods for real-time data synchronization.
• Ensure integrations support key ITSM processes, including incident management, problem management, change management, and asset management.
• Troubleshoot and resolve integration issues, ensuring minimal disruption to IT services.
• Process & Policy Development:
• Develop and enforce configuration management policies, procedures, and standards in alignment with ITIL best practices.
• Establish and maintain processes for CI identification, control, status accounting, and verification/audit.
• Collaborate with stakeholders to define service asset and configuration management (SACM) strategies.
• Collaboration & Support:
• Work closely with IT operations, service desk, application development, and security teams to ensure CMDB data supports operational and strategic objectives.
• Provide training and guidance to IT staff on CMDB usage, processes, and best practices.
• Support change management by providing accurate CI data to assess the impact of changes.
• Reporting & Continuous Improvement:
• Generate and analyze CMDB reports and dashboards to provide insights into IT infrastructure and service performance.
• Identify opportunities to improve CMDB accuracy, integration efficiency, and ITSM process effectiveness.
• Stay updated on emerging ITSM tools, integration technologies, and configuration management trends.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience:
• 8-10 years of experience in configuration management, CMDB administration, and ITSM platform integrations.
• Hands-on experience with ITSM tools such as Fresh works, ServiceNow, BMC Remedy, Jira, or similar platforms.
• Proven track record of managing CMDBs and implementing integrations in an ITIL-based environment.
• Certifications (Preferred):
• ITIL Foundation or higher (e.g., ITIL v3/v4 Expert).
• ServiceNow Certified System Administrator or equivalent certification.

Skills:

• Strong understanding of CMDB concepts, CI relationships, and ITIL processes (e.g., SACM, change management).
• Proficiency in integration technologies (e.g., APIs, REST, SOAP, webhooks).
• Excellent problem-solving and analytical skills to troubleshoot data and integration issues.
• Familiarity with IT infrastructure components (servers, networks, cloud services, etc.).
• Strong communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.

Technical Skills:

• Knowledge of CMDB tools and ITSM platforms (e.g., Fresh works, ServiceNow, BMC Atrium, Cherwell).
• Experience with scripting languages (e.g., Python, PowerShell, JavaScript) for automation and integration.
• Understanding of database structures and querying (e.g., SQL).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) for automated discovery

About Kidde Global Solutions:

Kidde Global Solutions is a U.S.-based multinational leader in fire and life safety, delivering cutting-edge solutions across commercial, industrial, and residential sectors. Backed by Lone Star Funds and headquartered in Florida, Kidde operates globally with a strong presence in Latin America, Asia, and Europe.

With a legacy of trusted brands like Kidde®, Edwards®, GST™, Aritech™, Badger™, and Gloria®, the company offers a full suite of advanced fire detection, suppression, and alarm systems. From high-performance fire extinguishers and fluorine-free foams to integrated fire alarm and control panels, Kidde is the partner of choice for critical industries including oil & gas, healthcare, data centers, and infrastructure.