Configuration Manager

ITSM processes - particularly Configuration, Change, and Release Management

EBRDs Change, Release, and SACM teams, ensuring the CMDB remains accurate, and supporting change control processes for network and hosted service transitions. Configuration Management

• Maintain and update

  ServiceNow Configuration Management Database (CMDB) records related to GNR assets, ensuring accuracy and alignment with existing ITSM policies

  .
• Track asset lifecycle changes and ensure all deployed hardware/software components are correctly documented.
• Support data quality initiatives, validating asset records against discovery tools and project deployments.
• Work with

  ServiceNow CMDB

  to reconcile discrepancies and drive continuous improvements.
• Collaborate with the project, network and IT teams to ensure all new infrastructure components are properly classified and linked within the CMDB.
• Ensure alignment with

  EBRD’s IT governance standards. Change and Release Management

  responsibilities will include: 9

• Ensure network-related changes are assessed, categorized, and documented correctly.

• Assist in managing Change Requests (CRs) related to network deployments, ensuring minimal disruption to business operations.
• Support risk assessment activities related to infrastructure transitions, ensuring impact analysis is conducted for all planned changes.
• Work with stakeholders to ensure smooth release deployments and adherence to release governance processes.

Additional ITSM Responsibilities:

• Collaborate with Major Incident Management (MIM) to provide CMDB and change-related insights during critical incidents.
• Support Problem Management by ensuring accurate asset and change history records are available for root cause analysis.
• Assist with Knowledge Management, documenting lessons learned, process improvements, and standard procedures related to GNR. Reporting & Governance:
• Ad-hoc and regular reports on ITSM process execution, highlighting key trends, risks, and operational performance.
• Contribute to lessons learned sessions and recommend improvements based on observed patterns in change, release, and asset management.
• Ensure strict adherence to ITSM policies and SIAM processes, ensuring all changes align with regulatory and operational standards.

Skills & Experience Required:

• Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM.
• Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM.
• Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination.
• Strong familiarity with network infrastructure components
• Ability to produce structured reports and dashboards, based on ServiceNow data, for senior ITSM leadership.
• Excellent communication and collaboration skills, with experience working across remote/offshore teams.