Configuration Manager

Role Overview: You will be responsible for managing the Configuration Management practice within the ASPIRE Global Service Centre of Version 1. This role plays a crucial part in ensuring that all IT assets and configurations are accurately documented and maintained in line with organizational policies and objectives. You will work with various teams and stakeholders to integrate Configuration Management seamlessly with other ITSM processes. Key Responsibilities: - Manage, maintain, and develop the Service Now Configuration Management Database (CMDB). - Ensure accuracy of Configuration Items (CIs) in the CMDB, including CI class, hierarchy, and relationship management. - Define Configuration Management processes and procedures aligning with organizational policies. - Maintain CI records in the CMDB through a structured change management process. - Conduct regular audits to assure CMDB accuracy and resolve discrepancies in configuration data. - Collaborate with other ASPIRE Managed Service teams and stakeholders for smooth integration of Configuration Management. - Provide accurate and up-to-date reporting of CIs to assist stakeholders in decision-making. - Monitor and report on the effectiveness of the Configuration Management practice. Qualifications: - Strong understanding of the ITIL framework. - Proven experience in Configuration Management using Service Now. - Excellent communication and interpersonal skills. - Ability to manage multiple projects and prioritize tasks effectively. - Attention to accuracy and detail. - Strong analytical and problem-solving abilities. - Leadership and team management skills. - Flexibility to work outside regular business hours if necessary. - ITIL v4 Foundation Certificate is beneficial. - Additional certifications in project management (e.g., PMP, PRINCE2, Agile) could be advantageous. - Minimum 3 years of ITSM experience with a focus on Configuration Management. - Experience working in a Managed Service Provider (MSP). - Proven track record of managing complex IT configurations in a large organization. (Note: Additional details about the company benefits and employee initiatives were not included in the provided job description.),