349 Service Now Jobs

Position: L1 Network Engineer Location: Bengaluru (Work from Office) Experience: 6 months - 1 year Notice period: Less than 30 Days Requirements: CCNA / CCNP (Course or Certification) Network Monitoring Experience - Manage engine, service now, Jira etc., Willingness to work in 24/7 rotational shifts Good communication in English ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Ex...

GRC/IRM Development: *Lead the end-to-end development, configuration, and implementation of ServiceNow IRM modules, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management. *Architecture and Design: Define the technical architecture and design elements for ServiceNow GRC solutions, including object models, access control models, and workflow diagrams. *Scripting and Customization: Develop and maintain complex scripts using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and Flow Designer to create and automate GRC workflows. *User Interface: Create and enhance custom interfaces, including GRC-specific workspaces and Service Port...

As an IT Technology Services Senior Specialist (Problem Management) at SAP's Delivery Center in Bangalore, India, your key role is to act as the central driver and coordinator among teams working on Problem Management (Zero Outage Room - ZOR), Critical Incident Management - CIM, and Event Management. Your responsibilities include guaranteeing the quickest possible Root Cause Analysis and remediation for major incidents, coordinating with various stakeholders, driving technical resolutions, supporting complex RCAs, and ensuring continuous improvement across ZOR. You will also be responsible for driving internal initiatives, participating in regional cadence, resolving critical incidents and R...

As an Applications Development Technology Lead Analyst at our company, your role involves establishing and implementing new or revised application systems and programs in coordination with the Technology team. Your main objective will be to lead applications systems analysis and programming activities. **Responsibilities:** - Partner with multiple management teams to ensure appropriate integration of functions to meet goals and identify necessary system enhancements for deploying new products and process improvements - Resolve a variety of high-impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards - Provide expertise in t...

Role Overview: As a Senior Software Engineer at CGI, you will be responsible for designing and configuring ITSM, flows, scripting, and integration in ServiceNow. Your main focus will be on change management, incident management, problem management, service catalog, business rules, client scripts, UI policies, and Access Control List. Your role will require excellent communication and collaboration skills, along with experience in the financial sector, preferably the Insurance sector. Key Responsibilities: - Design and configure ITSM, flows, scripting, and integration in ServiceNow - Manage change management, incident management, problem management, and service catalog - Develop business rule...

**Job Description:** As a Helpdesk Manager in Bangalore, you will be expected to have a minimum of 10 years of experience in HR Helpdesk. Your responsibilities will include leading teams managing Tier 1 HR helpdesk for UK, Europe, or US Employees, and utilizing Workflow/case management tools like ServiceNow and Remedy. You should be prepared to work in 24*7 shift timings, primarily during India night shifts. **Key Responsibilities:** - Understand various HR Systems/applications - Have a basic understanding of MIS - Familiar with Quality Methodology and tools - Understand Service level agreements and contractual compliance requirements - Possess good Excel and Presentation skills - Excellent ...

You will be working on a multi-year, large and complex Finance transformation initiative delivering tax, regulatory and resilience changes to Finance applications. You will get an experience to provide world-class support services for one of the leading financial organisations in the world. As an ERP Application Service Engineer at the London Stock Exchange Group, your role will involve providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business at LSEG. You will need to have a good understanding of Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions to ...

As a KYC & Onboarding API Service Engineer at Barclays, you will be responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. Your role involves spearheading the evolution of the digital landscape, driving innovation, and excellence in order to ensure unparalleled customer experiences. **Key Responsibilities:** - Provide technical support for the service management function to resolve more complex issues for a specific client or a group of clients. - Develop the support model and service offering to improve the service to customers and stakeholders. - Execute preventative maintenance tasks on hardware and softw...

As a Technical Service Management professional in the Airlines domain at Accelya, your role will involve managing a team of L2 analysts and specialists to effectively triage and resolve customer incidents within committed service levels. You will need to be a proactive leader with a strong understanding of the Airline domain. **Duties & Responsibilities:** - Hire, develop, and manage L2 analysts, providing guidance and support in resolving customer issues. - Foster a collaborative and high-performance culture, encouraging continuous learning and development. - Collaborate with development and infrastructure teams to optimize performance by addressing bugs and enhancements. - Drive efficiency...

Role Overview: You will be responsible for managing the Configuration Management practice within the ASPIRE Global Service Centre of Version 1. This role plays a crucial part in ensuring that all IT assets and configurations are accurately documented and maintained in line with organizational policies and objectives. You will work with various teams and stakeholders to integrate Configuration Management seamlessly with other ITSM processes. Key Responsibilities: - Manage, maintain, and develop the Service Now Configuration Management Database (CMDB). - Ensure accuracy of Configuration Items (CIs) in the CMDB, including CI class, hierarchy, and relationship management. - Define Configuration ...

Role Overview: You will be a Patching Change Specialist in the Midrange and Engineered Platforms team at NAB Innovation Centre India. Your role involves managing and executing Midrange patching changes to ensure compliance with the bank's policies. You will work closely with stakeholders to plan and implement changes, aiming to deliver exceptional service to colleagues and customers. Additionally, you will drive simplification, hyper-standardisation, and develop strong relationships with key stakeholders to enable the success of complex patching changes. Key Responsibilities: - Manage and execute Midrange patching changes each week - Ensure patches are applied to meet the bank's Compliance F...

Role Overview: At EY, you'll have the opportunity to be a part of the Finance Managed Services team as a Finance Managed Services Transformation Lead - Sr. Manager. You will play a crucial role in leveraging your expertise to create finance operations technology solutions aligned with client objectives and transformation aspirations. Additionally, you will be involved in business development activities, supporting account, pursuit, and delivery teams, leading your practice team, and managing ecosystem alliances to enhance digital capabilities and create digital product portfolios. Key Responsibilities: - Lead the finance technology workstream within large-scale business transformation projec...

Role Overview: As an HCM Business Advisory Analyst at Deutsche Bank in Bangalore, India, you will be a key enabler of effective HR strategy delivery by providing expert knowledge and support on HR policies, programs, processes, and people strategy. You will work with stakeholders to implement people agenda initiatives, provide guidance on HR policies and processes, and support bank-wide human capital management goals. Additionally, you will be responsible for delivering the HR people strategy in alignment with the overall business strategy and partnering with business heads to ensure sound people decisions. Key Responsibilities: - Handle queries from employees, former employees, HR Advisor, ...

As an Associate Consultant, you will be aligned to one of the service lines such as Advisory Enablement, Advisory Technology, Healthcare, Supply Chain, Procurement, Customer Solutions, Cyber Security, Enterprise services, CIO Advisory, or Managed Services. Your role will involve learning and successfully completing the necessary on-the-job trainings for the relevant function, technology, or service offering. You will coordinate and work closely with in-country management consulting teams globally, aiming to be recognized as a subject matter expert in your aligned area. Effective collaboration and communication with stakeholders to ensure client satisfaction will be crucial in this role. Key ...

Role Overview: You will be joining the HCM Business Advisory team as an Analyst for the Offboarding Team in Bangalore, India. This team supports HR strategies and initiatives across the bank, providing expert knowledge and support on HR policies, programmes, processes, people strategy, and ensuring consistent application of HR best practices. Your role will involve managing Employee life cycle activities for UKI and USA regions, such as Personal Information changes, Leave of Absence requests, Visa and Passport changes, Job transfers, Compensation changes, and more. Key Responsibilities: - Processing end-to-end Employee Life cycle processes and Offboarding Process for UKI and USA regions. - D...

As a Software Asset Analyst at Getronics, your role is crucial in ensuring effective management and maintenance of customer software assets within the license management tool. Your responsibilities include: - Maintaining customer license information and proof of entitlement within SNOW license manager. - Developing and maintaining customer-specific dashboards (SNOWBoards). - Acting upon alerts generated by SNOW License manager. - Taking ownership of customer inquiries related to SAM service or software asset management. - Maintaining process and procedural documentation. - Staying up to date with vendor license management processes and techniques. - Assisting in SNOW deployments to new custo...

As a Systems Engineer with 1.5 to 3 years of experience, you will play a vital role in our dynamic team. Your expertise in Change LifeCycle Management, AI-enabled chatbots, Networking, Incident Management, Service Desk, Service Now, and Windows will be highly valued. Experience in Life and Annuities Insurance is a bonus. This hybrid role allows you to work on innovative projects during day shifts without any travel requirements. **Key Responsibilities:** - Lead the implementation and management of Change LifeCycle processes to ensure seamless transitions and minimal disruptions. - Oversee the development and integration of AI-enabled chatbots to enhance customer interaction and support. - Pr...

JD for Production Analyst Experience 5 to 7 Yrs Work location – Gurugram 4+ years of experience as an IT Analyst, Process Owner or Workflow Coordinator Experience working with RPA tools such as: Power Automate, UiPath (preferred), Automation Anywhere Experience of working in a Support Team with flexible shift Experience in handling Service Now and JIRA, Agile and scrums Experience working with AI tools is an added advantage Experience working with MI reporting tools for Bot monitoring and dash boarding is a plus

As a Technical Specialist, AVP at Deutsche Bank in Pune, India, your main role is to maintain applications and their production processes. Your responsibilities include providing support for application jobs and functionalities in Integration, UAT, and Production environments. Additionally, you will handle time-critical requests, root cause analysis for UAT and Production abends, adhoc business request implementation, and assisting junior team members. Your key responsibilities include: - Providing extended support to L2 operations - Maintaining running status of Production processes - Ensuring timely communications to stakeholders and managing expectations - Handling time-critical requests ...

As a Problem Manager, you will be responsible for managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent recurrence of incidents. Your role is crucial in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities: - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis (RCA) efforts using tools like HP ESM to leverage historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Su...

You have 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. You are familiar with Jira, Confluence, and Service Now. Your knowledge includes incident analysis practices and system administration on both Linux and Windows servers. You have experience in administering Server Infrastructure & instances, as well as network infrastructure (switches, routers, firewalls, etc.). You have the ability to create and maintain Operational Reports effectively. Moreover, you have a Bachelor's degree in computer science or a related technology field or equivalent experience. Your communication skills, both verbal and writt...

As a Senior Data Engineer at QuantumBlack, you will play a critical role in maintaining and improving data pipelines within the company. Your primary responsibilities will include supporting DE pipelines, managing work to ensure stability and availability of models, and providing rapid responses to incidents and user queries. Additionally, you will proactively monitor existing data pipelines, collect feedback from end-users, and collaborate with the scrum master to develop intervention plans. Key Responsibilities: - Support DE pipelines and ensure stability, continuity, and availability of models - Monitor data pipelines for efficiency and proactively identify areas requiring maintenance - C...

Role Overview: You will be joining as an HCM Business Advisory Analyst for the Offboarding Team in Bangalore, India. Your role will involve supporting HR strategies and initiatives across the bank, ensuring effective delivery of HR strategy through expert knowledge and support on HR policies, programs, processes, and people strategy. You will be responsible for managing UKI and USA Employee life cycle activities and ensuring consistent application of HR best practices. Key Responsibilities: - Process end to end Employee Life cycle processes and Offboarding Process for UKI and USA regions. - Deliver the HR people strategy in support of the overall business strategy. - Partner with HR/Stakehol...

Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by client. Routinely inspect all contracted services to ensure performance measures are being maintained. Plan, organize and arrange internal events for any processes or business...

Join us as an Avaloq Business Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as an Avaloq Business Analyst, you should have experience with working knowledge on banking products, experience with Avaloq or alternatively in other core banking solutions (e.g., Finacle, T24, BaNCS, etc.), software development lifecycle, good working knowledge of JIRA, Con...