504 Service Now Jobs

As a Service Operations Analyst at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include ensuring projects are delivered within specified plan, budget, quality, and governance standards. You will lead the digital transformation efforts, driving innovation and excellence to enhance customer experiences through cutting-edge technology. Key Responsibilities: - Provide technical support to resolve complex issues for specific clients or groups of clients - Develop and improve the support model and service offerings to enhance customer satisfaction - Perform preventative maintenance tasks on hardware and softw...

As an Asset Management Specialist, your role involves understanding and managing hardware and software assets efficiently. Your key responsibilities will include: - Knowledge and experience in Hardware and Software Asset Management - Handling user asset onboarding and offboarding processes - Understanding contract management and procurement life cycle - Familiarity with ITSM tools such as ServiceNow and Remedy - Tagging and de-tagging assets in Hardware Asset Management - Managing entitlement vs usage of licenses - User onboarding and offboarding procedures - Negotiating contract renewals and procurement life cycle activities - Utilizing tools like MS Project for creating plans - Logging inf...

Role Overview: As a Technical Lead in HL7 at CitiusTech, you will be part of an agile team responsible for developing interfaces using Mirth Connect interface engine, analyzing HL7 messages, performing unit testing, coordinating with project team members and clients, attending meetings, ensuring quality deliverables, providing technical support and training, and delivering project updates to stakeholders. This role offers you the opportunity to collaborate with global leaders in shaping the future of healthcare and positively impacting human lives. Key Responsibilities: - Develop interfaces using Mirth Connect interface engine - Perform analysis of the HL7 messages provided by the client - C...

Role Overview: As a Tech Lead in Application Support at Fiserv, you will be responsible for deploying, upgrading, and migrating critical applications while providing technical support for flagship products. Your key responsibilities will include Incident Management, System Monitoring, Issue Resolution and Troubleshooting, Maintenance, and Documentation. Key Responsibilities: - Deployment/Upgrade/Migration: Deploy, upgrade, and migrate critical applications, provide technical support for flagship products, diagnose and resolve issues promptly. - Incident Management: Manage and resolve incidents related to applications developed in .Net & Java, ensure timely resolution and communication with s...

As a SAP ABAP Engineer at STL Digital, you will play a crucial role in the end-to-end development of applications for SAP GOC services team. Your responsibilities will include: - Understanding business and functional requirements and translating them into technical solutions. - Designing, coding, testing, and documenting applications. - Demonstrating the ability to multi-task and handle time-sensitive issues effectively. - Establishing strong IT value to the business, accelerating project delivery, and improving quality. - Flexibility to work on functional incident fix in the SD area. - Proficiency in ABAP ON HANA functionalities and conversant with the same. Requirements for this role inclu...

Role Overview: As a Technical Specialist - Data Engineer, you will be responsible for designing, developing, and delivering significant components of engineering solutions to achieve business goals. Your key responsibilities will include actively participating in the design and development of new features for application enhancement, ensuring solutions are maintainable and integrated successfully, assisting junior team members, and controlling their work when necessary. Key Responsibilities: - Develop and deploy source code for all software components in alignment with detailed software requirements specification. - Provide development activities for projects and technical infrastructure com...

As an Engineer in our company, you will be responsible for the following: - Experience with network background, including understanding of switching, routing, and firewall concepts. - Hands-on experience in any of the Load balancer / Application Delivery Controller products. - Integration, configuration, administration, and troubleshooting of LB or ADC products. - Strong troubleshooting skills on TCP/IP, Http/Https, SSL/TLS, and DNS protocols. - Handling issues related to platforms and application management of any LB or ADC products. Nice-to-have skills include: - Knowledge of routing protocols such as OSPF, RIP, BGP, Static. - Understanding of switching technologies like STP, RSTP, VTP, VL...

**Job Description:** As a candidate for the position, you will be responsible for providing support in managing mobile devices, particularly focusing on iOS devices. Your role will involve working with US wireless carriers such as AT&T and Verizon, including experience with carrier portals during US-based hours (~8-5 EST or CST). You will also be expected to demonstrate proficiency in stakeholder level Mobile Device Support, including eVIP staff, and possess strong problem-solving skills related to iOS mobile devices. Additionally, you must be able to effectively manage multiple priorities, independently prioritize tasks, and exhibit strong communication skills when interacting with end user...

1. New Projects/CRs development using ServiceNow, including backend and front end applications. 2. Participate in Review and Audit of applications to follow standard process and meeting the agreed SLAs. 3. Understand and translate the requirement into Designs 4. Design HLD and LLD. 5. Maintain the source code, update set and code base of ServiceNow 6. Develop applications using best practices which include design patterns, following best coding techniques and Naming conventions. 7. Review the code of his team mates using the coding standard checklist. 8. Unit Testing the Application and Support the SIT/QA/Production verification. 9. Provide support to L3 team and warranty period for producti...

As a Customer Support and Service Desk - Voice Process executive at Infosys BPM Ltd., your role will involve providing first-level resolution to customers, diagnosing and troubleshooting technical issues, and escalating complex problems when necessary. You will be responsible for delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Building rapport with customers through active listening, effective communication, and attention to detail is crucial. Handling customer objections and concerns efficiently to ensure a smooth resolution is also part of your responsibilities. It is important to document and track customer interactio...

As an Avaloq Business Analyst at Barclays, you will play a crucial role in shaping the digital landscape by leveraging cutting-edge technology to deliver innovative solutions and exceptional customer experiences. You will collaborate with a team of engineers, business analysts, and stakeholders to analyze complex technical issues and provide high-quality solutions. **Key Responsibilities:** - Work on understanding business requirements and delivering technology stack solutions. - Utilize strong analytical and problem-solving skills to tackle complex technical problems. - Collaborate with fellow team members to ensure successful project delivery. - Identify and analyze business problems and c...

As a Technical Support Engineer for global Microsoft Power BI customers, your role will involve providing support and services through phone, Teams, and email communications to resolve customer issues. You should have excellent communication skills to effectively interact with customers worldwide. Additionally, you must be willing to relocate to Hyderabad, work from the office, and be available for night shifts according to Pacific Standard Time 24/7. Key Responsibilities: - Minimum 2 years of experience with knowledge of Power BI and SQL, with a bonus if familiar with SSAS and SSIS. - Proficiency in Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. - Familiarity wi...

As an Application Support Manager, you will be responsible for managing a team of application supports to handle service requests from users and resolving incidents/problems on investment applications. Your key responsibilities will include: - Managing the team to ensure efficient handling of service requests and incident resolution - Communicating with stakeholders to manage their expectations regarding team performance - Acting as the application owner to deliver support services within agreed thresholds and service levels - Driving and coordinating with subject matter experts/service providers to handle service requests and resolve incidents/problems - Learning new application functionali...

Your role at this company will involve the deployment and support of various business systems applications. You will be expected to add value to the Supply Chain team by handling tactical and strategic responsibilities. This includes leveraging technology, improving systems adoption, supporting compliance, reducing Supply Chain costs, and enhancing process efficiencies in the business systems. Your responsibilities will cover testing, knowledge sharing, training, functional support, and continuous improvement efforts. Key Responsibilities: - Participate in improving systems adoption, utilization, and increasing value across Supply Chain applications. - Provide prompt resolution to help desk ...

As a Manager - Group Benefits and Wellbeing Operations at HSBC, your role will involve working closely with Benefits Leads to support the delivery of Benefits projects and initiatives. Your responsibilities will include: - Supporting Benefits projects and initiatives, including case management and working on employee data - Analyzing benefits dashboards, data, and trends to recommend programs for improving outcomes and employee experience - Delivering Reporting, Analytics, and Insights on a full range of benefits activities - Handling employee queries and escalations through case management - Collaborating with country/benefits Subject Matter Experts (SMEs) or external vendors as needed - As...

( Notice Period: Immediate Joiner - 15 days) Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools Log, prioritize, and track incidents and service requests using the ITSM system (e g , Service Now, Remedy, Jira) Troubleshoot basic hardware, software, network, and application issues (Windows, MS Office, VPN, Printers, etc ) Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM Escalate unresolved incidents to Level 2/3 teams following defined escalation procedures Follow up on outstanding requests and ensure timely resolution and closure of tickets Maintain documentation of known issues, FAQ...

As a Senior Engineer at American Express within the GRCT organization, you will play a crucial role in designing scalable and optimal solutions across the Compliance & Risk domains. You will have hands-on experience in configuring the ServiceNow platform and utilizing cutting-edge technology to provide the best solutions to meet business needs. Your responsibilities will include: - Participating in a wide range of activities across the portfolio, supporting functional capabilities and collaborating with other engineers, product owners, and staff engineers. - Ensuring timely delivery of development projects and being involved in all aspects of the development life cycle. - Completing technolo...

As a Human Resources Service Excellence, Knowledge Management Specialist at Avantor, you will play a crucial role in ensuring the accuracy and efficiency of data entered into HR systems. Your responsibilities will include overseeing the creation, distribution, and management of business processes and information to enhance service delivery and operational efficiency. You will be expected to analyze service processes, identify areas for improvement, and implement knowledge management strategies to support organizational goals. Key Responsibilities: - Assist in HR Knowledge Management activities within the Service Excellence team. - Help update and maintain HR knowledge content such as FAQs, p...

As a SQL Server Database Administrator, your role involves writing SQL queries, Stored Procedures, and optimizing query performance using tools like Performance Monitor and SQL Profiler. You will also be responsible for database backups, restores, recovery models, and managing operations such as Clustering, Database mirroring, and Replication. Key Responsibilities: - Create and manage databases, users, roles, and permissions - Monitor and manage connection and session issues, including locks - Perform index management, integrity checks, and implement table partitioning - Utilize SQL Server tools for Performance Optimization and Data Migration - Develop and troubleshoot SQL Code, including st...

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

Role Overview: You are invited to apply for the role of Principal Consultant, Service Quality Engineer at Genpact. As a Service Quality Engineer, you will be responsible for owning and managing the end-to-end RTB process and relevant activities for Credit and Lending systems following prescribed ITIL standards. Your role will involve handling major issues, incidents, problem records, change management, batch monitoring, issue resolution, service requests, and promoting a Site Reliability Engineering culture. Key Responsibilities: - Own and manage Incidents, Problem records, and Change management as per ITIL standards. - Manage major issues (P1 in nature) and ensure closure. - Handle and impr...

You will be responsible for the design, development, modification, debug and/or maintenance of software systems. Your job will involve: - Designing, developing, modifying, debugging, and/or maintaining software code according to functional, non-functional, and technical design specifications. - Following Amdocs software engineering standards, applicable software development methodology, and release processes to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders. - Investigating issues by reviewing/debugging code, providing fixes and workarounds, and reviewing changes for operability to maintain existing software solutions. - Working within ...

As a Global HR Process & Application Professional at Epiroc, you will play a crucial role in ensuring an excellent user experience for Epiroc employees in core HR applications. Working in an international environment, you will be part of the Global Center of Excellence within Human Resources, where creativity, innovation, and workplace diversity thrive. Your responsibilities will include: - Being an ambassador for global HR applications like SuccessFactors, Service Now, and Power BI, serving as the first point of contact for users - Collaborating with Global HR Process & Application Specialists to drive digitalization and automation aligned with roadmaps and business strategies - Conducting ...

Role Overview: You will be responsible for managing Storage Area Networks (SAN) and Network Attached Storage (NAS) while working with HP Storage and Brocade switches. Your role will involve assessing the enterprise environment to identify single points of failures (SPoF) in the SAN infrastructure and enhance system availability and uptimes. Additionally, you will work with Service Owners to integrate Knowledge Management Modules and Asset knowledge across the Infrastructure. Key Responsibilities: - Drive discussions with various IT teams to leverage Storage Infrastructure for unifying operations consoles across businesses within customer businesses - Provide inputs on Storage Infrastructure ...

Reports To: Director - ERC Years of Experience: Typically requires a minimum of 6-7 years of related Global HR Operations experience with atleast 4+ years in managing people. Job Role: - - - - - - - - - Lead a team of HR Operations Associates handling global employee and manager queries Be a case manager, assigning cases, overseeing queues to ensure timely and accurate resolution of inquiries within defined SLAs and quality standards. Act as an escalation point for complex or sensitive HR queries and ensure appropriate resolution in coordination with Centers of Excellence (COEs) and regional HR teams. Collaborate with regional HR teams and COEs to continuously improve processes and employee ...