219 Service Now Jobs

You should have a minimum of 3-6 years of experience in network background with a solid understanding of switching, routing, and firewall concepts. Hands-on experience in any Load Balancer or Application Delivery Controller (ADC) products is required. You should be skilled in the integration, configuration, administration, and troubleshooting of LB or ADC products. Strong troubleshooting skills on TCP/IP, HTTP/HTTPS, SSL/TLS, and DNS protocols are necessary. Experience in handling platform and application management issues of LB or ADC products is also expected. Possessing certifications in Load Balancer or ADC products such as F5-CA, Citrix Associate/Professional networking, CNS-ADC, etc., would be considered an added advantage. Nice-to-have skills include expertise in the following areas: - Network Skills: Routing protocols (OSPF, RIP, BGP, Static), Switching (STP, RSTP, VTP, VLAN, Aggregation Protocols - PAgP/LACP), Security (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel), Network Protocols (TCP/IP, HTTPS, DNS, SSL & TLS) - Load Balancer: Big IP F5, Citrix, NetScaler, Riverbed, Barracuda, or any similar product - Troubleshooting tools: Wireshark, Putty, TCPDUMP, etc. - Ticketing tools: SFDC, IPCM, BMC Remedy, Service now (knowledge of any one tool),

As an IT Support Specialist at UST in Trivandrum, you will be responsible for providing technical assistance and support to end-users. You will demonstrate strong interpersonal and communication skills to effectively interact with different teams and customers. Your excellent written and verbal communication skills, including email etiquette, will be essential in addressing customer issues and following the Standard Operating Procedures (SOPs) within defined Service Level Agreements (SLAs). You will utilize basic network commands to troubleshoot desktop and laptop connectivity issues. Proficiency in operating system commands, utilities, and a basic understanding of virtualization and server/client OS installations will be required for server management tasks. Additionally, you will provide support for OS installation, user-level commands, local user/group management, software installations, and basic patch management tasks. Monitoring enterprise storage and backup solutions to ensure optimal performance, proficiency in storage and backup monitoring, and resolution will be part of your responsibilities. You will also need to modify or create queries to meet business requirements, possess data modeling skills, understand the differences between OLTP and Data Warehouse applications, and optimize tables to minimize space usage and improve efficiency. Handling end-user calls, managing ticketing tools, resolving technical issues promptly, managing Active Directory (AD) and Antivirus software for security and compliance, and demonstrating strong troubleshooting skills are crucial aspects of end-user computing support. Knowledge of IT service, ServiceNow, and Active Directory will be beneficial in performing your duties effectively. UST is a global digital transformation solutions provider that partners with leading companies worldwide to drive real impact through innovation and technology. With a deep domain expertise, a future-proof philosophy, and a focus on innovation and agility, UST empowers its clients for boundless impact, touching billions of lives in the process.,

You are invited to join our team as a Manager, Senior, or Analyst in IT Support based in Australia Time. As part of our team, you will be responsible for providing end user support, basic end point troubleshooting, and implementing ITIL Process Framework. To excel in this role, you should hold a degree in IT with additional technical certifications such as ITIL. Your expertise in using tools like Service Now, Intune, Windows OS, Microsoft Teams, Office365, and TeamViewer will be key to success. The ideal candidate for Analyst IT Support should have a minimum of 3 years of experience, Senior Analyst IT Support requires 5+ years, and Manager IT Support mandates at least 10 years of experience in IT Support. Apart from technical skills, we value soft skills, especially excellent written and oral communication. The position is based in Andheri East or Mahape, and the working hours are from 2 AM to 12 PM India time. If you are passionate about IT support and possess the required qualifications and experience, we encourage you to apply by sending your CV to saeed.khan@scytech.com. Join us in shaping the future of IT support and furthering your career in this dynamic field.,

This Major Incident Manager role based in Bangalore requires a skilled individual who excels in Leadership & Communication, Analytical Thinking, Technical Knowledge, Time Management, Root Cause Analysis (RCA), Stakeholder Management, Process Adherence, Continual Improvement, SLA/KPI understanding, Problem Management, and CMDB Configuration. The primary responsibilities include leading cross-functional teams during critical situations, effectively communicating findings and resolutions to stakeholders, prioritizing incidents, coordinating incident responses, resolving root causes promptly, managing stakeholders internally and externally, adhering to incident management frameworks like ITIL, implementing continual improvement strategies, and reviewing SLA/KPI metrics for projects or teams. The ideal candidate must have hands-on experience in major incident scenarios, utilizing ITSM tools, incident dashboards, communication platforms, and escalation matrices, as well as conducting post-incident reviews for enhancement opportunities. Key Qualifications: - Leadership & Communication: Lead cross-functional teams effectively and communicate with stakeholders and users. - Analytical Thinking: Quickly assess and prioritize incidents. - Technical Knowledge: Understand IT infrastructure, applications, and monitoring tools. - Time Management: Coordinate incident responses promptly and efficiently. - Root Cause Analysis (RCA): Ensure prompt resolution of root causes through methods like the 5 Whys. - Stakeholder Management: Communicate proficiently with internal and external stakeholders. - Process Adherence: Familiarity with ITIL and incident management frameworks. - Continual Improvement: Apply design thinking to enhance stakeholder experience and incident management processes. - SLA/KPI Understanding: Create or review SLA/KPI metrics for projects or teams. - Problem Management: Involved in both reactive and proactive approaches. - CMDB Configuration. - Hands-on experience in major incident scenarios, ITSM tools, incident dashboards, communication platforms, and post-incident reviews. - ITIL Foundation Certification and Scrum Master qualification would be advantageous. Qualifications: - B.E/B Tech - Minimum 7 years to maximum 10 years of experience.,

CloudLabs Inc, founded in 2014, aims to deliver exceptional IT & Business consulting services at a competitive price to help clients maximize the value of their investments. Over the years, CloudLabs has transitioned into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services, facilitating digital transformations, M&A transitions, Automation & Process-driven optimizations, and complex Integration initiatives for enterprises globally. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has experienced a 200% increase in securing high-value, high-impact, and high-risk projects critical for business success. With offices in the US, Canada & India, and a team of 200+ experienced specialists, CloudLabs is poised for its next phase of growth. CloudLabs welcomes candidates returning to the workforce after a career break or parental leave, providing support to reacclimatize to the corporate environment. The company offers flexible remote work options, attractive policy benefits, medical insurance coverage, and industry-leading training opportunities. We are currently seeking a Junior Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical assistance to customers and internal teams, troubleshooting, resolving, and documenting issues related to our software solutions primarily based on Java and Python, with a strong emphasis on security technologies such as PKI (Public Key Infrastructure). Responsibilities: - Respond to support tickets and technical inquiries from customers through email, chat, and ticketing systems. - Troubleshoot and resolve issues related to Java and Python-based applications. - Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions. - Reproduce customer-reported issues in internal environments and collaborate with engineering teams for resolution. - Develop and maintain support documentation, knowledge base articles, and diagnostic tools. - Escalate complex technical issues to senior support engineers or development teams. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-3 years of experience in a technical support or engineering role. - Proficiency in Java and Python for debugging and scripting tasks. - Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores. - Familiarity with tools like keytool, openssl, or similar. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Experience working with REST APIs and tools like Postman. - Exposure to Linux/Unix environments and command-line tools. - Understanding of secure coding practices and security-first design. - Experience with ticketing systems like Service Now and Jira. This is a remote job opportunity with a required experience of 2-3 years.,

As a Systems Support - Senior Associate at Fiserv, you will play a crucial role in building and maintaining relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, and incident management teams. Your responsibilities will include accessing appropriate knowledge documents for managing alerts, providing fast and accurate corrective actions per knowledge instructions, engaging with external clients when necessary, and managing tickets generated by alerts effectively. You will be expected to monitor communication channels with Network Operations and Technical Operations monitoring teams to correlate infrastructure-related alerts with application events. Additionally, you will participate in process improvement reviews, identify areas for change and development, and make recommendations to enhance existing practices and procedures. To excel in this role, you should possess basic knowledge of IT infrastructure, databases, application stacks, IT networks, and protocols. Working experience with ITSM tools, particularly ServiceNow, is preferred. It would be advantageous to have the ability to self-manage your workload, demonstrate sound time management skills, and work effectively with policies, processes, and procedures. If you are interested in joining Fiserv, please apply using your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion. Please note that Fiserv does not accept resume submissions from agencies outside of existing agreements, and warns against fraudulent job postings that are not affiliated with the company. Any legitimate communication from Fiserv will come from a Fiserv email address. Thank you for considering employment at Fiserv.,

The job requires a candidate with over 10 years of experience in ServiceNow HR Service Delivery (HRSD) and Workday implementation. The location of the job is in Hyderabad with a hybrid work setup. The budget for this position is 35 LPA. If you meet the requirements and are interested in this opportunity, please share your CV to sana@srinav.net.,

You deserve to do what you love, and love what you do, a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation, and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Calling all innovators find your future at Fiserv. Responsibilities Requisition ID R-10357280 Date posted 07/30/2025 End Date 08/01/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Job Title Systems Support - Sr Associate What does a successful Systems Support - Sr Associate do at Fiserv Build and maintain relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, incident management teams. What will you do: - Access appropriate Knowledge documents for instructions on managing alerts. Providing fast and accurate corrective actions per Knowledge instructions. - Engage with external clients where necessary to provide corrective actions. Manage tickets generated by alerts by providing accurate and pertinent information on actions taken and errors noted. Resolve and close tickets within OLAs. - Reassignment of tickets where required in a timely manner. Escalations to Level 2 support teams in a timely manner. Escalations to Incident Management where required in a timely manner. Monitor communications channels with Network Operations and Technical Operations monitoring teams in order to correlate infrastructure related alerts with application events. Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development. What will you need to know: - Basic knowledge of IT infrastructure, database, and applications stack. - Basic knowledge of IT networks and protocols. - Working experience with ITSM tools (Service Now preferred). What would be great to have: - Ability to self-manage own workload. - Sound time management skills. Demonstrated ability to understand and work with policies, processes, and procedures. Thank you for considering employment with Fiserv. Please: - Apply using your legal name. - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging technologies as required, guided by business requirements. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are necessary. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Strong communication skills in English, both written and spoken, are required. Additionally, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

You are a Tech Lead with 5 to 7 years of experience, sought to join our team in a hybrid work model. Your expertise in ITIL V4, Service Now, Mainframe Utilities, and Unix will be invaluable. Previous experience in Asset & Wealth Management is beneficial. Your role entails overseeing technical projects, ensuring efficient service delivery, and contributing to the company's success. You will lead the design and implementation of IT solutions using ITIL V4 and Service Now, enhancing service delivery and operational efficiency. Your responsibilities include overseeing the maintenance and optimization of Mainframe Utilities, providing technical expertise in Unix environments, and collaborating with cross-functional teams to align IT services with business objectives. Your expertise will be crucial in analyzing and resolving complex technical issues, developing best practices for IT service management, mentoring junior team members, and coordinating with stakeholders to deliver solutions that meet business needs. Your role also involves monitoring system performance, ensuring security and integrity of IT systems, contributing to strategic planning, and staying updated with emerging technologies. To qualify for this role, you must possess in-depth knowledge of ITIL V4, proficiency in using Service Now, extensive experience with Mainframe Utilities and Unix systems, and ideally, experience in Asset & Wealth Management. Problem-solving skills, effective communication, and strong interpersonal skills are essential. Certifications required for this role include ITIL V4 Foundation Certification and Service Now Certified System Administrator. Join us to drive innovation, maintain competitive advantage, and ensure service delivery excellence.,

You will be joining our dynamic team as an Azure Data Engineer - L3 with 5-7 years of experience, based in either Hyderabad or Bangalore, working the shift timings of 2PM-11PM IST. Your responsibilities will include: - Utilizing your expertise in Azure Data Factory, Databricks, Azure data lake, and Azure SQL Server. - Developing ETL/ELT processes using SSIS and/or Azure Data Factory. - Building complex pipelines and dataflows with Azure Data Factory. - Designing and implementing data pipelines using Azure Data Factory (ADF). - Enhancing the functionality and performance of existing data pipelines. - Fine-tuning processes dealing with very large data sets. - Configuring and Deploying ADF packages. - Proficient in the usage of ARM Template, Key Vault, Integration runtime. - Adaptable to working with ETL frameworks and standards. - Demonstrating strong analytical and troubleshooting skills to identify root causes and find solutions. - Proposing innovative and feasible solutions for business requirements. - Knowledge of Azure technologies/services such as Blob storage, ADLS, Logic Apps, Azure SQL, and Web Jobs. - Expertise in ServiceNow, Incidents, JIRA. - Exposure to agile methodology. - Proficiency in understanding and building PowerBI reports using the latest methodologies. Your key skills should include: - Azure - Azure Data Factory - Data bricks - Migration project experience Qualifications: - Engineer graduate Certifications: - Preferable: Azure certification, Data bricks Join us and be a part of our exciting journey as we continue to provide end-to-end solutions in various industry verticals with a global presence and a track record of successful project deliveries for Fortune 500 companies.,

The Process Lead - OTC at Bunge will be responsible for owning the Order to Cash (OTC) sub-process, including order management & fulfillment, credit management, AR, and collections. The main purpose of this role is to design a best-in-class process that is compliant and standardized across the organization. Key responsibilities of the Process Lead - OTC include finalizing the To Be process design, owning the design for OTC processes within the framework of the Target operating model, signing off on config changes, customization, and development, monitoring and measuring the performance of the OTC business process, and continually improving the business process flow utilizing industry-leading practices. The Process Lead - OTC will also help Team Leaders set policies and procedures for the OTC process, act as a key contact person for internal and external groups affected by the OTC process, assist the team in troubleshooting and decision-making, ensure compliance with Groups Sarbanes Oxley program and Standard Policy and Procedures, and manage communication for changes arising from process transformation. In terms of knowledge and skills, the ideal candidate should have in-depth knowledge of the end-to-end Order to Cash process, strong knowledge of OTC tasks in the SAP environment, experience in FSCM Vistex, ServiceNow, and Promenta, a sound knowledge of finance business processes and their impact on business performance, expertise in SAP ECC, S/4, and OneStream, and a good understanding of tools and applications used in these processes. The Process Lead - OTC should have experience in working with business stakeholders, principles of business process management and process performance, process transformation, business process re-engineering, service delivery models, target operating models, service management, and developing standards for process documentation and knowledge retention. Excellent communication, negotiation, and change management skills are also essential. The ideal candidate should have a minimum of 12 years of work experience in a similar role, preferably in the Agribusiness/Commodity trading industry, experience in managing people and processes through sustained change, an eye for details, the ability to provide high-quality customer service, and strong problem-solving and organization skills. A strong command of written and oral English and local language, as well as proficiency in Microsoft Office, is required. Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, is an Equal Opportunity Employer, offering sustainable products and opportunities for farmers and consumers worldwide.,

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by business requirements. To be successful in this role, you should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (both written and spoken) in English are required. You should also be able to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. If you are an exceptional, innovative, and passionate individual looking to grow with a forward-thinking organization, apply now to be part of NTT DATA's team in Navi Mumbai, Maharashtra (IN-MH), India.,

Imagine what you could achieve at Apple, where new ideas swiftly evolve into groundbreaking products and exceptional customer experiences. Your dedication and passion can lead to remarkable accomplishments. The individuals at Apple don't just develop products; they create wonders that transform entire industries. The diverse workforce and their innovative ideas inspire the technology and environmental efforts that define Apple's operations. By joining Apple, you contribute towards leaving the world in a better state than how we found it. Apple Operations and Supply Chain operates with outstanding precision, accuracy, and scale to fulfill customer promises. Central to this operation are top-notch processes and systems. We are seeking an Application Support Engineer to spearhead Automation for Global Support, responsible for modernizing support planning and execution using intelligent tools. This hands-on role is ideal for an individual who excels at the convergence of support processes and platform engineering. As an Application Support Engineer, your primary responsibility is to design smarter, quicker, and self-sufficient support processes and systems. Your key duties will involve: - Collaborating in a high-trust environment with technical leadership. - Engaging in strategic, tactical, and operational initiatives to enhance the quality and speed of Application Support. - Pioneering innovation in support through cutting-edge AI and LLM-powered tools. - Addressing impactful challenges, ensuring root cause identification and corrective actions. - Acting as a technical lead during critical incidents for swift resolution, clear root cause analysis, and system reinforcement. - Encouraging developer and application teams to shift support left, instrument apps, construct diagnostics, and integrate telemetry early. - Contributing to the development of smart support tools such as AI/ML summarizers, chatbots, ticket intelligence engines, and knowledge search systems. - Implementing automation for auto-triage, self-healing, and real-time diagnostics. - Enhancing observability platforms for early anomaly detection, enriched alerts, and predictive support. - Crafting scalable playbooks and support-as-code tooling for enhanced operational readiness and knowledge sharing. Collaborate with Business and technical teams to deliver support and manage incidents effectively. Minimum Qualifications: - 4-7 years of experience in Enterprise Application Support Management. - Proficiency in handling observability/monitoring tools (PagerDuty, Data-dog, Prometheus, Splunk). - Strong verbal and written communication skills with meticulous attention to detail. Ability to communicate effectively at all organizational levels. - Bachelor's or Master's degree in Engineering specializing in Computer Science or IT. Preferred Qualifications: - Proficient in problem-solving techniques for issue resolution. - Excellent interpersonal and problem-solving skills to serve a diverse customer base and handle issue escalations efficiently. - Ability to merge technology with a support mindset to lead automation, observability, and shift-left processes. - Experience working with best-in-class IT service management processes in complex IT systems landscapes within global organizations. - Capable of developing smart support tools utilizing LLM, summarizers, and self-serve diagnostics and search interfaces employing natural language processing. - Experience in creating Tableau dashboards for reporting and metrics. - Strong analytical skills, systems thinking, and the capacity to transform support issues into scalable engineering solutions through collaboration. - Proficient in driving cross-functional communications to efficiently address customer needs and handle escalations. - Familiarity with the Supply Chain domain or support delivery processes and tools. - Previous experience with Service Now for Incident Management. Kindly submit your CV for consideration.,

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and will be measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required. This may involve moving equipment between desks, floors, or buildings as needed. You will also need to learn new and emerging technologies as required by business requirements. The ideal candidate should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy, etc., will be advantageous. Excellent communication skills (both written and spoken) in English are necessary. You should also have the ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic stays, may be required. NTT DATA is a global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition, and development of hardware, software, and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks. Responsibilities: - Provide assistance with a product or product component development within the technology domain - Conduct product evaluations with vendors and recommend product customization for integration with systems - Assist with training activities, mentor junior team members, and ensure teams" adherence to all control and compliance initiatives - Assist with application prototyping and recommend solutions around implementation - Provide third-line support to identify the root cause of issues and react to systems and application outages or networking issues - Support projects and provide project status updates to project manager or Sr. Engineer - Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes - Create installation documentation, training materials, and deliver technical training to support the organization - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications: - 5-8 years of relevant experience in an Engineering role - Experience working in Financial Services or a large complex and/or global environment - Involvement in DevOps activities (SRE/LSE Auto Deployment/Self Healing) and Application Support Tech Stack: Basic - Java/python, Unix, Oracle Essential Skills: - IT experience working in one of Hbase, HDFS, Kafka, Neo4J, Akka, Spark, Storm, and GemFire - IT Support experience working in Unix, Cloud & Windows environments - Experience supporting RDBMS DB like MongoD, ORACLE, Sybase, MS SQL & DB2 - Supported Applications deployed in Websphere, Weblogic, IIS, and Tomcat - Familiar with Autosys and setup - Understanding of client-server architecture (clustered and non-clustered) - Basic Networking knowledge (Load balancers, Network Protocols) - Working knowledge of Lookup Active Directory Protocol(LDAP) and Single Sign On concepts - Service Now expertise - Experience working in Multiple Application Support Model is preferred Other Essential Attributes: - Consistently demonstrates clear and concise written and verbal communication - Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices - Demonstrated analytic/diagnostic skills - Ability to work in a matrix environment and partner with virtual teams - Ability to work independently, prioritize, and take ownership of various parts of a project or initiative - Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements - Proven track record of operational process change and improvement Education: - Bachelors degree/University degree or equivalent experience Job Family Group: - Technology Job Family: - Systems & Engineering Time Type: - Full time Most Relevant Skills: Please see the requirements listed above.,

As a Mainframe Development and Support professional at FIS, you will play a key role in ensuring the high availability and stability of one or more applications. Your responsibilities will include incident and problem analysis, change deployment, application performance monitoring, and development support. You will be part of a dynamic team that specializes in prepaid card management systems, focusing on card processing and issuing applications for prepaid cards. Your expertise in Mainframe technology will be essential in delivering end-to-end solutions for prepaid card operations. Your day-to-day tasks will involve installing, maintaining, and supporting application/source code and its components, as well as detecting, diagnosing, and resolving related problems. You will provide technical assistance to the programming staff, create and maintain documentation for application software support, and offer round-the-clock support for applications. Your solid experience in Mainframe Development and Enhancement, particularly in CICS, will be highly valued in this role. Additionally, your willingness to work in a support role and in rotational shifts will be essential for success in this position. If you have automation experience, familiarity with Incident Management tools like ServiceNow, or knowledge of financial services industry products such as Base2000, TBS, and P1C, it will be considered an added bonus. At FIS, we offer a comprehensive range of benefits to support your lifestyle and well-being. You will have the opportunity to work in a modern international environment alongside a dedicated and innovative team. Continuous professional education and personal development opportunities are also available to help you advance in your career at FIS. Please note that FIS is committed to safeguarding the privacy and security of all personal information processed to provide services to clients. Our recruitment process primarily operates on a direct sourcing model, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list. Join us at FIS and take the next step in your career journey.,

You will be part of a global organization that focuses on delivering care, leveraging technology to improve the health of millions of individuals. Your work with the team will directly contribute to enhancing health outcomes by providing individuals with access to necessary care, pharmacy benefits, data, and resources for their well-being. The culture at this organization is characterized by diversity, inclusion, talented colleagues, comprehensive benefits, and opportunities for career development. By joining this team, you will have the chance to make a positive impact on the communities we serve and contribute to advancing health equity globally. Your role will involve working in a US shift starting from 6:30 PM IST onwards. As part of your primary responsibilities, you will design large-scale enterprise WAN, SD-WAN, LAN, WLAN, switches, firewalls, and other network-related hardware. You will also be involved in designing and implementing Data Center technologies such as VXLAN, Cisco ACI, and NSX Overlay. Additionally, you will be responsible for enhancing network monitoring and observability capabilities, managing core services like DHCP, DNS, IP address Management, and Load Balancing, and defining architecture and hardware requirements for project proposals. Your role will also include executing day-to-day service requests, managing network capacity and performance, and identifying opportunities for network performance improvement. Furthermore, you will be expected to participate in development efforts to introduce automation into the network environment, ensure compliance with policies, procedures, and best practices, and collaborate with key stakeholders on technical design and deployment strategies. You will serve as a technical subject matter expert, provide consulting support to the business and end-user organizations, maintain engineering documentation, and work closely with the Cybersecurity organization to conduct security assessments. To qualify for this role, you should have a graduate degree or equivalent with 8 years of network experience in multinational enterprises. Your expertise should include designing enterprise-scale routing and switching environments, MPLS/VPN, SD-WAN, WLAN, Virtualization, ACI, Storage, Network Topologies, Load balancing, QoS, and Cisco ACI. Knowledge of multitenancy environments is also required. Preferred qualifications include experience in healthcare-related industries, regulated environments, and familiarity with various products/environments such as Cisco Routers and Switches, SDWAN technologies, Infoblox, Cisco DNA center, Cloud networking, Palo Alto Firewalls, and more. This role is based in Noida, Uttar Pradesh, IN, and you are encouraged to apply if you meet the qualifications and are ready to contribute to the organization's mission of improving health outcomes and advancing health equity on a global scale.,

You are invited to join Infosys BPM Ltd. as a Service Desk - Voice for International Voice Process in Pune. As a member of our team, you will play a crucial role in providing L1 support and resolving client issues through calls, chat, and email. Your excellent communication skills will be key in ensuring effective client interactions. Additionally, experience with ticketing tools like ServiceNow, Remedy, and control M will be advantageous. In this role, you will utilize your expertise in resolving queries related to VPN, Drivers, O365, driver installations, Active directory, operating systems, networking, and cloud computing. Proficiency in using productivity applications such as Microsoft Office tools is essential. As part of our 24/7 work environment, you will be expected to demonstrate analytical problem-solving abilities and a proactive approach to addressing customer issues promptly and efficiently. To excel in this position, you must possess exceptional communication skills and be willing to work US shift timings. Participation in specific training programs mandated by the client is non-negotiable. Your commitment to working full-time in Pune and completing 15 years of education is required. Knowledge and experience in resolving queries using voice skills within the specified domains are preferred qualifications. If you are a dedicated professional with a passion for delivering exceptional service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity with Infosys BPM Ltd. We look forward to welcoming you to our team and embarking on a rewarding journey together.,

As a SAG-SNL, SAA, AWP, HSM Subject Matter Expert (SME) in Pune for the Global Financial Messaging group, you will play a critical role in managing SWIFT-based applications that connect to the SWIFT infrastructure. Your commitment, accountability, and responsibility towards the applications of the global financial messaging team will be essential. You are expected to be dynamic, hands-on, and possess not only technical knowledge but also skills in project, change, release, stakeholders, and vendor management. Given the ever-changing regulatory landscape in various countries, you will face high-impact and frequent changes in these global applications. You should be comfortable working in a challenging and demanding environment, showcasing your ability as a quick learner who can grasp different applications of global financial messaging swiftly. Your key responsibilities will include taking full accountability of all SWIFT applications (SAG-SNL, SAA, AWP, HSM), collaborating effectively with downstream applications, being hands-on while also leading a small team, building strong relationships with partners and stakeholders, reporting status concisely to the global financial messaging team, and keeping track of projects, programs, and releases to ensure alignment with stakeholder requirements and deadlines. Ideally, you should hold a bachelor's degree in Engineering or MCA/MCS with 8-12 years of experience in the SWIFT domain. Your knowledge of SWIFT protocols, interface implementation, Fileact, Interact, FIN/MT messages, ISO20022 formats, and various SWIFT applications will be crucial. Experience in working with large setups and global businesses will be advantageous. Your skill set should encompass complete SDLC experience on UNIX and Windows, knowledge of Change Management life cycle, familiarity with Service Now, and ideally, expertise in security management tools. You should be technically competent, well-organized, proactive, and comfortable engaging with business and technical users at all levels. The qualifications required for this role include a bachelor's degree in science, computers, information technology, engineering, or MCA/MCS. Additionally, you should be prepared to work late in the evening India time as needed to interact with the US/UK teams and address urgent client requests. This is a full-time position within the Technology Job Family Group, specifically focusing on Applications Development. Your ability to meet the outlined requirements, collaborate effectively, and adapt to the dynamic nature of the global financial messaging landscape will be key to your success in this role.,

As a Software Engineer II in HR Tech (Workday HCM) at FC Global Services India LLP, your primary responsibility will be to provide Application Support for Workday applications, focusing on Workday Functional. You will work in the HRIS Center of Excellence, contributing to the HR transformation agenda by designing, developing, and supporting key HR technologies for global locations across multiple continents. The ideal candidate for this position will have hands-on experience in Workday Core HCM, Compensation, Reporting, and Security. You will be expected to efficiently resolve Workday functional support issues for customers, manage customer expectations regarding issue resolution timelines, and gather necessary information to address technical inquiries effectively. Additionally, you will be responsible for resolving issues through tools like Service Now and email communication channels, meeting SLAs for response and resolution times, extensively researching and documenting technical issues, and demonstrating a solution-oriented mindset with strong analytical skills. To qualify for this role, you should have approximately 4 to 6 years of overall experience in HR Functional, with a minimum of 3 years of experience specifically in the Workday Functional area. Experience in Workday Core HCM, Security, and Reporting modules, as well as handling them independently, is essential. Additional experience in modules like Compensation and Recruiting is preferred. You will be involved in security-related changes, critical report creations, HCM configuration changes, configuration maintenance, support tickets, enhancement projects, and monitoring the queue in Service Now for issue resolution. Excellent written and verbal communication skills are crucial for this role, along with familiarity with Agile and ITIL methodologies. A Bachelor's Degree is required, and a strong understanding of Workday HCM functional modules, particularly HCM, Security, and Reporting, is mandatory. Knowledge of the HCM support framework is also essential. Join us at FC Global Services India LLP and be part of our mission to provide solutions that align with our clients" greatest ambitions.,

As a Senior Storage Engineer at AHEAD, you will play a crucial role in maintaining and ensuring the overall health of storage technologies in our managed services customer's environments. You will be an integral part of the Managed Services Infrastructure Practice - Storage and DPS team, focusing on Tier 3 incident management, service request management, and change management infrastructure support for all Managed Services customers. Your responsibilities will include providing enterprise-level operational support for incident, problem, and change management activities, planning and executing maintenance tasks, evaluating customer environments for performance and design issues, collaborating with technical teams to troubleshoot complex infrastructure issues, and serving as a subject matter expert and escalation point for storage technologies. Additionally, you will work closely with vendors to address storage-related issues, maintain detailed documentation, participate in on-call rotation, and engage with customers and internal teams transparently. To excel in this role, you should hold a Bachelor's degree in Information Systems or a related field, or possess equivalent education, specialized experience, skills, knowledge, training, or certifications. You must have over 10 years of expert-level experience with Dell Isilon/PowerScale, including best practices, as well as at least 5 years of experience with Dell Unity. Proficiency in disaster recovery and data replication technologies, block and file migration, administration of switching technologies, and operational administration of IT systems is essential. Furthermore, experience with monitoring platforms like LogicMonitor and enterprise ITSM systems such as Service Now is beneficial. Familiarity with storage platforms like Pure or NetApp, cloud platforms, and managed services or consulting experience is required. Strong problem-solving skills, excellent oral and written communication abilities, and a customer service-oriented approach are key attributes for success in this role. At AHEAD, we value diversity and inclusion, promoting growth through the adoption of leading-edge technologies, cross-departmental training, and ongoing certifications for continuous learning. Additionally, we offer a range of employment benefits in the USA, including medical, dental, and vision insurance, 401(k) contributions, paid company holidays, time off, parental and caregiver leave, and more. For additional details on benefits, please visit https://www.aheadbenefits.com/. Join us at AHEAD, where you will have the opportunity to contribute to the digital transformation journey of enterprises while working in a supportive and inclusive environment that encourages personal and professional growth.,

You will be responsible for providing operational support for the firm's travel, expense, corporate card, and physical records operations. Your main focus will be on managing daily workflow, administering T&E software, and handling special projects within the Global Corporate Service department. In terms of operational support for travel, you will be resolving requests and issues related to travel, corporate cards, expenses, reporting, user access, and workflow updates using the in-house automated service delivery system (SNOW). You will also monitor expense report preparation/submission to ensure compliance with firm policy, lead support for new technology enhancements or changes in Concur, and maintain vendor relations for travel-related services. Additionally, you will oversee the annual hotel RFP program, support workflow requests for non-commercial flight usage, and update relevant training material on the intranet. For operational support of physical records, you will act as a point of contact for physical records requests using Zasio, BXs records management software. You will ensure that physical records request/fulfillment processes align with firm policies, provide assistance for physical records requests in international offices, and schedule training for end users globally. Moreover, you will implement changes to the firm's retention and destruction policies and migrate records requests/queries to Service Now for tracking and reporting purposes. To qualify for this role, you should have at least 3-5 years of professional experience, preferably in the travel or hospitality industry. Strong technological systems skills, a proactive work ethic, attention to detail, and the ability to work independently are essential. Excellent communication, time management, and relationship-building skills are required, along with familiarity with various service-specific systems such as Concur, Coupa, and Zasio. Proficiency in Microsoft Office tools is also necessary, with prior experience in Service Now or similar workflow systems considered a plus.,

The Manager, Technical Support leads a team of technical support professionals to ensure high-quality technical assistance for customers. You will supervise daily operations, implement efficient processes, and collaborate with cross-functional teams to boost customer satisfaction. Reporting to the Director of Global Support, you will also strategize to enhance support services and optimize customer experience. Your responsibilities include overseeing, mentoring, and guiding the technical support team. Managing first-line managers and leads, setting performance goals, conducting evaluations, and fostering a collaborative team environment for productivity and innovation. You will manage technical support operations, ensuring timely issue resolution, developing support processes for efficiency, monitoring ticket queues, and optimizing support KPIs. Handling escalated customer issues, providing expert assistance, collaborating with customers for solutions, and effectively communicating technical information to all customers. In collaboration with product, sales, and marketing teams, you will relay customer feedback and contribute to product improvements. Working with the training department for staff training, participating in cross-functional meetings, and aligning support strategies with organizational goals. Analyzing support metrics and customer feedback to identify trends, areas of improvement, and opportunities for service enhancement. Preparing regular reports, driving continuous improvement initiatives, staying updated with industry trends, and implementing best practices for support solutions. Successful candidates should have over 5 years of experience with CRM tools like Salesforce and ServiceNow, managing various support channels, and support process engineering and improvement. Avalara offers a competitive compensation package, paid time off, parent leave, and bonuses for eligible employees. Health and wellness benefits, inclusive culture, diversity support, and employee-run resource groups. Avalara focuses on diversity, equity, and inclusion in business practices and organizational culture. Avalara, a billion-dollar business, is at the forefront of defining the tax-tech relationship. The company's growth continues, aiming to be part of every transaction globally. With an innovative and disruptive spirit, Avalara fosters a culture of ownership, achievement, and empowerment for its employees. Join Avalara, where your career will be as unique as the company itself. Avalara is an Equal Opportunity Employer.,