MANAGER - GROUP BENEFITS AND WELLBEING OPERATIONS

As a Manager - Group Benefits and Wellbeing Operations at HSBC, your role will involve working closely with Benefits Leads to support the delivery of Benefits projects and initiatives. Your responsibilities will include: - Supporting Benefits projects and initiatives, including case management and working on employee data - Analyzing benefits dashboards, data, and trends to recommend programs for improving outcomes and employee experience - Delivering Reporting, Analytics, and Insights on a full range of benefits activities - Handling employee queries and escalations through case management - Collaborating with country/benefits Subject Matter Experts (SMEs) or external vendors as needed - Assisting in the implementation and execution of benefits-related processes, projects, and system changes globally - Demonstrating ownership of work, ability to work independently, and as part of a team with minimal guidance - Taking a proactive approach to process improvement and ensuring appropriate controls and governance on team-delivered processes In terms of Leadership & Teamwork, you are expected to: - Display a high sense of accountability and active listening - Show empathy towards colleagues - Have good communication skills to collaborate effectively with stakeholders or regional partners Qualifications required for this role include: - Bachelor's/post-graduate degree in business, human resources, a related field, or equivalent - 7-8 years of experience in administering or managing employee benefits/pension/recognition and wellbeing programs - Knowledge of data-driven problem-solving, governance establishment, and proficiency in MS Office applications - Basic knowledge of SAP HR platform, Service Now, benefit administration platforms, and Project Management - Strong written and verbal English communication skills, including presentation skills - High regard for confidentiality and discretion - Ability to work effectively in a flexible, matrixed work environment and meet deadlines Additional skills that would be advantageous include: - Exposure to working with teams across multiple locations - Ability to work independently in a high-volume environment - Strong relationship management, research, customer service, problem-solving, and organizational skills Working at HSBC, you'll have the opportunity to achieve more and contribute to the organization's mission of enabling businesses to thrive and economies to prosper.,