219 Service Now Jobs - Page 6

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

Role & responsibilities Servicenow Developer with GRC or IRM module. Job Locations-Bangalore/Hyderabad/Chennai/Mumbai/Pune/Gurgaon/Kolkata Preferred candidate profile

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Role purpose Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions. Role Responsibilities: Providing application support across a number of applications in the Apex group. Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue Working as part of a global team to provide technical support to core line of business applications Liaising with business, vendors and software development team regarding application support tickets Supporting project related tasks, such as application upgrades. Supporting the patch management process, which includes bringing through change management to Test and Production environments Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses Skills Required: Experience with various applications: funds administration, ERPs and other Experience supporting core line of business applications. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel Experience with Microsoft technologies such as IIS, SQL and .NET Experience with Azure desirable Experience of working with service desk tools such as Service Now Strong verbal and written communication skills and ability to present in a clear and concise manner Excellent time management and decision-making skills Strong problem solving, troubleshooting and analytical skills are essential Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers Multi-tasking can manage several concurrent projects/tasks and prioritise demands Familiarity with GDPR and data security Qualifications: Batchelor Degree Level education or equivalent qualifications/work experience ITIL qualification is a plus What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Working with a strong and dynamic team Training and development opportunities Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Dear Candidate, Please find below job description Role: Automated Test Framework (Service Now) Location: Pune Exp :- 6 to 12 Yrs Primary Skill: Service Now ATF, ITSM & ITAM module Secondary Skill: Excellent problem-solving and analytical skills Ability to work in a collaborative team environment JD: The ATF Specialist is responsible for designing, implementing, and maintaining automated testing solutions within the ITSM and ITAM modules. This role ensures the reliability, efficiency, and accuracy of system functionalities by leveraging ServiceNows Automated Test Framework. Key Responsibilities: Develop and execute automated test cases for ITSM and ITAM modules using ServiceNow ATF. Identify and document test scenarios, ensuring comprehensive coverage of business processes. Collaborate with developers, business analysts, and stakeholders to define testing requirements. Maintain and enhance test scripts to align with system updates and enhancements. Monitor and analyze test results, identifying defects and ensuring timely resolution. Ensure compliance with best practices for automated testing and quality assurance. Provide training and guidance on ATF usage to internal teams. Required Skills & Qualifications: 5+ years of hands-on experience with ServiceNow ATF. Strong understanding of ITSM and ITAM processes. Experience in test automation, scripting, and debugging. Familiarity with ServiceNow platform and its testing capabilities. Excellent problem-solving and analytical skills. Ability to work in a collaborative team environment. Regards Divya Grover +91 8448403677

Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6 Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow. Key Skills Needed: 4-6 years QA experience in ServiceNow . Practical experience with ATF(tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

Position Purpose Resources hired through this JD will be responsible for Development/Enhancement /upgrade and configuration of DPS Masking application/tool Delphix. Responsibilities Direct Responsibilities Should have knowledge on masking tool like Delphix or others TDM tools. Good understanding of T-SQL and PL-SQL statements. Should have working knowledge on database like Oracle, MS-SQL, and Sybase. Knowledge of Basic Linux Commands. Knowledge of file transfer protocols like FTP, SFTP and SCP. Contributing Responsibilities Basic knowledge on banking terms, concepts & compliance procedures. Working knowledge on ticketing tools like JIRA and Service Now. Knowledge of working on any Cloud Platforms. Knowledge of troubleshooting an issue for an application and take it to closure APS process skillset. Technical & Behavioral Competencies TDM skillset, Delphix trained or expertise Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Organizational skills Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 2 years

Role & responsibilities Gather, understand, and document business objectives, specifications, and technical design for HR applications being cloned. Analyze business needs, document requirements, build test scenarios and complete unit and system integration testing. Take directions from Program Management, manage project tasks and provide regular status. Become a technical SME (SUBJECT MATTER EXPERT) of applications assigned and partner with other development teams. Key Responsibilities Identify, assess, and resolve business problems for assigned applications and processes Collaborate with Product Owner, Business Analysts, and other IT functions Define, design and document business and integration flows/processes. Develop test scenarios/scripts and execute testing, obtaining objective evidence that meets each test. Develop Standard Operating Procedures to standardize tasks for consistency in operations Work with 3rd party, other IT teams, and/or business partner when issues are found; manage issues to closure. Help create, manage, and enforce IT Controls, validation and change control, policies, and procedures. Manage or participate in system enhancements/releases. Put together work plans, track project work. Independently manage tasks assigned. Participate in agile or SDLC (Software Development Life Cycle) based project teams. Communicate status, solutions, and concerns. Disseminate information in a timely manner within the team. Perform tasks with minimum direction, independently manage complex problems, guide others Qualifications Management of stakeholders and their expectations. Ability to work with cross-functional matrixed teams to deliver on a common goal. Interpersonal skills and development of relationships with team members, peers, leaders, and customers. Working knowledge of lean product principles and strong knowledge of software development lifecycle Foundational project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads Solid communication (verbal and written) skills and attention to detail Sense of urgency with strong follow-up skills. Must be detailed oriented and able to work in a matrixed team setting Experience working with vendors and third-party providers on product features, releases, and issue resolution. Must be able to work with others in different time zones Willingness to learn new skills Education and Experience Bachelors degree in relevant field Information Technology, Computer Science or Engineering etc. 6+ years of experience in Information Systems, experience in multiple areas of IT Experience related to Software as Service (SaaS) Experience with ITSM Process; experience with Service Now or Jira is preferred Work with third party, Legal Leadership Teams and/or business partners when issues are found; manage issues to closure. Expertise with HR technologies Experience integrating HR applications with enterprise systems such as Workday, Identity Access Management (IAM), Oracle, Cornerstone. Experience with large IT programs encompassing internal and external staffing Experience with Web Services and APIs (Application Programming Interface) such as (SOAP, REST)

Role & responsibilities Service Now - 3 to 6 Years Exp in : Dev ITSM, HRSD, Service portal Location : Gurugram NP: June Joiners preferred, Joiners with 1st week of July can be considered Please share your updated profiles to binni.sharma@mounttalent.com Or else 8800662549

An Engineer is responsible for designing, developing and delivering significant components of engineering solutions to accomplish business goals. Key responsibilities of this role include active participation in the design and development of new features of application enhancement, investigating re-use, ensuring that solutions are fit for purpose and maintainable, and can be integrated successfully into the overall solution and environment with clear, robust and well tested deployments. Assists more junior members of the team and controls their work where applicable. Your key responsibilities Develops source code , including CI/CD pipelines, infrastructure and application related configurations , for all Software Components in accordance with Detailed Software Requirements specification. Provides quality development for technical infrastructure components (i.e., Cloud configuration, Networking and Security, Storage, Infrastructure as a Code) and source code development. Debugs, fixes and provides support to L3 and L2 team. Verifies the developed source code by reviews (4-eyes principle). Contributes to quality assurance by writing and conducting unit testing. Ensures architectural changes (as defined by Architects) are implemented. Contributes to problem and root cause analysis. Integrates software components following the integration strategy. Verifies integrated software components by unit and integrated software testing according to the software test plan. Software test findings must be resolved. Ensures that all code changes end up in Change Items (CIs). Where applicable, develops routines to deploy CIs to the target environments. Provides Release Deployments on non-Production Management controlled environments. Supports creation of Software Product Training Materials, Software Product User Guides, and Software Product Deployment Instructions. Checks consistency of documents with the respective Software Product Release. Where applicable, manages maintenance of applications and performs technical change requests scheduled according to Release Management processes. Fixes software defects/bugs, measures and analyses code for quality. Collaborates with colleagues participating in other stages of the Software Development Lifecycle (SDLC). Identifies dependencies between software product components, between technical components, and between applications and interfaces. Identifies product integration verifications to be performed based on the integration sequence and relevant dependencies. Suggests and implements continuous technical improvements on the applications (Scalability, Reliability, Availability , Performance) Your skills and experience General Skills Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) with a minor in Finance, Mathematics or Engineering. Strong analytical skills. Proficient communication skills. Fluent in English (written/verbal). Ability to work in virtual teams and in matrixed organizations. Excellent team player. Open minded. Keeps pace with technical innovation. Understands the relevant business area Ability to share information, transfer knowledge and expertise to team members. Ability to design and write code in accordance with provided business requirements Ability to contribute to QA strategy and Architecture decisions. Knowledge of IT delivery and architecture of Cloud native systems and applications Relevant Financial Services experience. Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery. Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility. Domain Specific Skills Very Good knowledge of the following technologies are needed: Cloud offering (GCP preferred) Cloud services - IAAS, PAAS, SAAS Cloud native Development and DevOPS, API management, Networking and Configuration Java or Python, Good understanding of ETL/ Data pipelines Very good Knowledge about the core processes / tools such as HP ALM, Jira, Service Now, SDLC, Agile processes.

Role and Candidate Expectations: Candidate 4-8 years of experience in global benefits Language Proficiency: Native-level fluency in English (both verbal and written). Experience in payroll processing claims & vendor file SFTP Experience in Pension enrollments and updates Experience in wellness benefits and group health insurance and medical benefits Experience in pre and post pension payroll and active payroll checks Experience in supplier invoicing collaboration with finance teams Proficient in Darwin Workday and Service Now tools. SLA & KPI Adherence Must be flexible to work in shifts Contact Person: shalini Contact Number: 9840116523 Email ID: shalini@gojobs.biz

SNOW DEVELOPER Basic Requirements: Minimum 4+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting in hiring drives.

Core Expertise:Strong hands-on experience in ITSM modules: Incident, Problem, Change, CMDB. Development using Business Rules, Client Scripts, UI Policies, Script Includes, and Glide API. Workflow automation via Flow Designer and Service Catalog.Integrations & API:Building and managing REST/SOAP integrations with external systems.Experience with MID Server, webhooks, and secure communication protocols.Platform Knowledge: Knowledge of Scoped Applications, Update Sets, Performance Analytics, and App Engine Studio.Familiarity with Service Portal customization.Exposure to CI/CD practices, preferably with GitHub/Azure DevOps. Agile Methodology: Hands-on experience in Agile or Scrum-based environments, using tools like JIRA or ServiceNow Agile Boards. Delivery Model & Components Referenced:Top Agentic Flow (Code Layer) Intelligent orchestration of workflows and AI-injected rule engines. A.I. Injected in Delivery Integrating AI into ticket triage, auto-resolution suggestions, or predictive analytics. How to use Copilot Potential integration with MS Copilot or custom-built Copilot assistants within ServiceNow. Service Layer Clear separation of business logic and data interaction within ServiceNow modules.Mod Creator Scoped application or low-code app creator in ServiceNow (App Engine). Flow ServiceNow Flow Designer and Business Process Automation (BPA).F. Net Map Possibly referring to framework mapping using .NET or architecture diagrams if integrating with .NET-based external systems.

Greetings from Future Focus Infotech!!! We have multiple opportunities Servicenow Developer Exp: 4+yrs Skills : Servicenow, HRSD Location : Hyderabad / Mumbai Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to reema.b@focusinfotech.com Kindly mention the below details. Total Years of Experience: Current CTC: Expected CTC: Notice Period : Current location: Available for interview on Weekdays : Pan Card : Thanks & Regards, Reema reema.b@focusinfotech.com 8925798887

1. Hands on experience as a ServiceNow developer 2. Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, import sets, Transform Maps, Notifications, script Includes 5. Good Knowledge on Integrations SOAP Required Candidate profile Skills Req: CMDB, ITSM, ITAM, ITOM, Architect, ATF, Automation engineer, Business Analyst, Change Management

You ll play a vital part in our success and in this role you will be a key driver in building our digital core SAP Transportation Management for our Inland Platform. Maersk is on multi-year program to revamp its technology and digital solutions footprint and as part of new strategy, SAP will act as the digital core for company s Transportation Management processes. While we are relying on varies Delivery partners in our transformation, we are investing into building our internal SAP TM capabilities. As the Senior Application Manager, you will have responsibility for availability and performance of applications, in particular driving incident and problem RCAs to cost effective solutions. You will be part of the support organisation and working closely with engineers, Product Owners, and business front line to overcome Support issues while ensuring SLAs are met. Key Responsibilities Supports the full lifecycle of multiple applications including planning, development, and maintenance. Forms a strong and trusted relationship with Product Ownersand Business front line to understand user needs/concerns and the enablers technology provides across product portfolios. Understands how the application functions (e.g., workflows, interfaces, up/down steam dependencies). Understands how the Business uses the application and impacts from application incidents. Reviews production issues, assist in resolution and root cause analysis. Coordinate defect resolution and BAU backlog with the external deployment and build teams. Provides guidance to internal and external developers and drive performance and quality deliverables. Work collaboratively across the platform and truly evolve towards DevOps, target continuous releases, and reuse other enablers. Drives application continuous improvement. Remediates operational and cyber risks Ensures application health and performance. Highlights risks and issues that affect the development or deliveries. Who we are looking for Candidates must have: Overall 10+ years of experience in SAP Software development, IT Operations, Delivery Management and/or Product Ownership Ability and experience to provide general and technical leadership to the development team. Hands-on experiencebased upon similar SAP in-house positions or from consulting background to understand the SAP product lifecycle, solutioning,terminology, and processes. Track recordofdeveloping and implementing SAP applications. Knowledgeable in aspects of SAP application architecture. Able to conduct design reviews, test cases, and test results. Experienced inanalysingcomplex incidents, system recovery, RCA s and performance tuning. Excellent verbal and written communication. Ability to communicate and collaborate effectively with business leaders and technical experts at all organizational levels. Team player with strong analytical skills and result oriented personality. Ideally candidate should have: Experience working in the transportation or logistics industry. Experiencein developing and implementing SAPlogistics / transportation applications. Deep understanding and working knowledge of building high-availability, fault-tolerant, resilient, and scalable solutions and has implemented patterns around these Experience designing application framework, select standards, complete design of object and data model. Experience designing and developing API/web services solutions. Knowledge of Cloud Environments. Experienced in implementing automated, scalable modernized solutions. Experience with DevOps and Scrum processes. Experience with tools: Service Now, JIRA, POWER BI, Solution Manager, JIRA

Technical Support Executive||Virtual Interview 1 Yrs in international Technical support SAL Max 8.4(30% hike on last Package) Pune NP- 0-25 days Troubleshooting, ticketing, service now, service desk, DNS, DHCP, APIPA, DORA, active directory Required Candidate profile Drop Profiles sakshitiwari.img@gmail.com 8448387768

We are hiring a Senior ServiceNow Developer (CSM) for our prestigious client T-Mobile , to be based in Bangalore . The ideal candidate will have deep expertise in ServiceNow, with a strong focus on Customer Service Management (CSM) module, along with hands-on development and integration experience. The role demands a highly skilled and independent professional who thrives in a collaborative, Agile environment. Key Responsibilities: Develop, administer, and configure the ServiceNow CSM module including customizations and portal enhancements Lead the implementation and customization of Service Portal , widgets, UI scripts, macros, and client-side scripting Design and build advanced ServiceNow solutions , workflows, and automation using Flow Designer Integrate ServiceNow with third-party platforms using REST/SOAP APIs , Data Sources, and Import Sets Develop business rules, ACLs, client scripts, catalog forms, and UI policies Collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions Ensure adherence to coding standards, best practices, and quality guidelines Create and maintain technical documentation and participate in Agile ceremonies Technical Skills Required: Minimum 5 years of ServiceNow development experience; 3+ years specifically in CSM Strong knowledge of JavaScript, HTML, CSS, AngularJS Expertise in REST API integrations Proficient in building and customizing ServiceNow Service Portal Experience in Flow Designer , automation flows, and integrations Deep understanding of CSM processes, use cases, and configurations Familiar with ServiceNow security model including ACLs and roles Mandatory Skill: Customer Service Management (CSM) Module in ServiceNow Additional Requirements: Excellent communication skills Strong problem-solving and debugging capabilities Team player with the ability to work independently and under minimal supervision

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6 Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Req ID: 326830 We are currently seeking a Security Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Title / Role: GCP & GKE Staff Engineer NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Lead Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Description: Primary Skill: Professional Cloud Security Engineer & Cloud-Infrastructure-Google Cloud Platform Related experience: 5+ years of experience in cloud security engineering and automation Total Experience: 8+ Years Must have GCP Solution Architect Certification & Professional Cloud Security Engineer Mandatory Skills: Technical Qualification/ Knowledge: This role supports operational security, control configuration, and secure design practices for GCP workloads. Roles & Responsibilities Implement GCP security controls: IAM, VPC security, VPNs, KMS, Cloud Armor, and secure networking. Manage GCP identity and access, including SSO, MFA, and federated IDP configurations. Monitor workloads using Cloud Operations Suite and escalate anomalies. Conduct basic threat modelling, vulnerability scanning, and patching processes. Automate security audits and compliance controls using Terraform and Cloud Shell scripting. Assist architects in deploying and maintaining secure-by-default infrastructure. Support audit preparation, policy enforcement, and evidence gathering. Collaborate with cross-functional teams to resolve security alerts and Expertise in assessment, designing and implementing GCP solutions including aspects like compute, network, storage, identity, security , DR/business continuity strategy, migration , templates , cost optimization, PowerShell , Ansible etc.. Should have prior experience in executing large complex cloud transformation programs including discovery, assessment , business case creation , design , build , migration planning and migration execution Should have prior experience in using industry leading or native discovery, assessment and migration tools Good knowledge on the cloud technology, different patterns, deployment methods, compatibility of the applications Good knowledge on the GCP technologies and associated components and variations Anthos Application Platform Compute Engine , Compute Engine Managed Instance Groups , Kubernetes Cloud Storage , Cloud Storage for Firebase , Persistant Disk , Local SSD , Filestore , Transfer Service Virtual Private Network (VPC), Cloud DNS , Cloud Interconnect , Cloud VPN Gateway , Network Load Balancing , Global load balancing , Firewall rules , Cloud Armor Cloud IAM , Resource Manager , Multi-factor Authentication , Cloud KMS Cloud Billing , Cloud Console , Stackdriver Cloud SQL, Cloud Spanner SQL, Cloud Bigtable Cloud Run Container services, Kubernetes Engine (GKE) , Anthos Service Mesh , Cloud Functions , PowerShell on GCP Solid understanding and experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS. Design of clients Cloud environments with a focus on mainly on GCP and demonstrate Technical Cloud Architectural knowledge. Playing a vital role in the design of production, staging, QA and development Cloud Infrastructures running in 24x7 environments. Delivery of customer Cloud Strategies, aligned with customers business objectives and with a focus on Cloud Migrations and DR strategies Nurture Cloud computing expertise internally and externally to drive Cloud Adoption Should have a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to use them together to build complex solutions. Ensure that all cloud solutions follow security and compliance controls, including data sovereignty. Deliver cloud platform architecture documents detailing the vision for how GCP infrastructure and platform services support the overall application architecture, interaction with application, database and testing teams for providing a holistic view to the customer. Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Create solutions that support a DevOps approach for delivery and operations of services Interact with and advise business representatives of the application regarding functional and non-functional requirements Create proof-of-concepts to demonstrate viability of solutions under consideration Develop enterprise level conceptual solutions and sponsor consensus/approval for global applications. Have a working knowledge of other architecture disciplines including application, database, infrastructure, and enterprise architecture. Identify and implement best practices, tools and standards Provide consultative support to the DevOps team for production incidents Drive and support system reliability, availability, scale, and performance activities Evangelizes cloud automation and be a thought leader and expert defining standards for building and maintaining cloud platforms. Knowledgeable about Configuration management such as Chef/Puppet/Ansible. Automation skills using CLI scripting in any language (bash, perl, python, ruby, etc) Ability to develop a robust design to meet customer business requirement with scalability, availability, performance and cost effectiveness using GCP offerings Ability to identify and gather requirements to define an architectural solution which can be successfully built and operate on GCP Ability to conclude high level and low level design for the GCP platform which may also include data center design as necessary Capabilities to provide GCP operations and deployment guidance and best practices throughout the lifecycle of a project Understanding the significance of the different metrics for monitoring, their threshold values and should be able to take necessary corrective measures based on the thresholds Knowledge on automation to reduce the number of incidents or the repetitive incidents are preferred Good knowledge on the cloud center operation, monitoring tools, backup solution GKE Set up monitoring and logging to troubleshoot a cluster, or debug a containerized application. Manage Kubernetes Objects Declarative and imperative paradigms for interacting with the Kubernetes API. Managing Secrets Managing confidential settings data using Secrets. Configure load balancing, port forwarding, or setup firewall or DNS configurations to access applications in a cluster. Configure networking for your cluster. Hands-on experience with terraform. Ability to write reusable terraform modules. Hands-on Python and Unix shell scripting is required. understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry. Experience with GCP Services and writing cloud functions. Hands-on experience deploying and managing Kubernetes infrastructure with Terraform Enterprise. Ability to write reusable terraform modules. Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) is a plus Experience using Docker within container orchestration platforms such as GKE. Knowledge of setting up splunk Knowledge of Spark in GKE Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is desired Knowledge on quality Knowledge on security processes Soft Skills: Excellent communication skill and capability to work directly with global customers Strong technical leadership skill to drive solutions Focused on quality/cost/time of deliverables Timely and accurate communication Need to demonstrate the ownership for the technical issues and engage the right stakeholders for timely resolution. Flexibility to learn and lead other technology areas like other public cloud technologies, private cloud, automation Good reporting skill Willing to work in different time zones as per project requirement Good attitude to work in team and as individual contributor based on the project and situation Focused, result oriented and self-motivating

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft CertifiedAzure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft CertifiedAzure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.