504 Service Now Jobs - Page 3

As an Enterprise Helpdesk Technician at Stratacent, your role will involve providing support and assistance to end-users within the organization. Your responsibilities will include: - Providing first-level technical support to end-users via phone, email, and in-person. - Diagnosing and resolving hardware, software, and network issues. - Managing user accounts, permissions, and access rights. - Installing, configuring, and maintaining computer systems and applications. - Documenting and tracking support requests and resolutions using a ticketing system. - Collaborating with other IT team members to resolve complex issues. - Assisting in the development and implementation of IT policies and pr...

Job Description: Join Barclays as a SAP Basis Infrastructure Engineer and be a pivotal contributor to the digital landscape evolution, driving innovation and excellence. You will use cutting-edge technology to enhance digital offerings, ensuring exceptional customer experiences. Your strong analytical and problem-solving skills will be utilized to deliver quality solutions aligned with business requirements. Collaborating with engineers, business analysts, and stakeholders, you will tackle complex technical challenges requiring detailed analysis and skillful problem resolution. Key Responsibilities: - Develop and deliver high-quality software solutions using industry-aligned programming lang...

As the People Services Knowledge Base Manager at Sanofi, you will be part of the Business Operations team within the People Services Program Management organization. Your main responsibility will be to ensure the effective application of the C2R Golden Rules for Content Management in various countries, focusing on maintaining the quality of the Knowledge Base (KB) within the People Services scope. **Key Responsibilities:** - Maintain KB Governance in alignment with the People Services C2R Manager - Ensure adherence to global content creation standards - Conduct regular quality audits of local KBs - Monitor language strategy compliance - Act as a Subject Matter Expert in KB-related activities...

Role Proficiency: Ensuring adherence to test practices and process to improve test coverage Outcomes: Create Test Estimates and Schedules Identify business processes conduct risk analysis and ensure test coverage Ensure adherence of processes and standards Produce test results defect reports test logs and reports for evidence of testing Publish RCA reports and preventive measures Report progress of testing Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables Measures of Outcomes: Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test executio...

10+ Years of experience in IT, preferable 3-5yrs of Project Management experience in ServiceNow domain Participate in meetings; follow up on direction, action items, questions, documentation, etc; Experience in managing team (10 member) Establish and maintain cooperative working relationships with a diverse group of team members, stakeholders, and customers; Experienced in managing the SLAs, reporting and tracking project metrics Hands-on experience in end-to-end work delivery Development, Testing, SIT and UAT phase activities Maintenance support Agile/ ITIL Certification Good Understanding and experience in conducting Agile ceremonies ServiceNow Trained/certification with a good business un...

Location: Mumbai Position Overview: We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America. The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams. Key Responsibilities: 1. Global Benefits Administration: Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies. Collaborate with teams to administer various benefits Experience in payroll pr...

Job Description: As the Associate, Global Travel & Expense, your primary responsibility is to process invoices and expenses with a high level of functional/technical knowledge. You will work independently to review and enter expenses accurately and in a timely manner. Acting as a point of contact for both internal and external customers, you will address inquiries and provide timely responses, ensuring adherence to company policies while assisting employees with the application of Travel & Expense policies. Key Responsibilities: - Reviewing employee expense reports to ensure compliance with firm policy, completeness, and accuracy - Utilizing effective communication skills, both written and v...

As a Business Systems Analyst - IT at Flex in Chennai, you will be a valuable member of the team, reporting to the Manager. Your primary responsibility will be to engage with stakeholders to understand business processes, needs, and objectives. Your key responsibilities will include: - Conducting detailed requirement gathering sessions and documenting business requirements. - Configuring workflow steps, creating performer functions, approvers, approval buttons, and enabling alerts, callback validation, and additional features in Ivalua. - Defining test plans, creating test scripts, completing site-specific quality assurance testing, collaborating with technical resources for deployment and s...

Urgent hiring for | BIg4| Service now developer ITSM, ITOM, HAM, CMDB (3-9 years) Design and develop custom applications and integrations on the ServiceNow platform. Implement and support modules including ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, and HAM. Configure and maintain CMDB including CI data ingestion via Discovery, SCCM, and other integrations. Develop and maintain business rules, client scripts, UI policies, workflows, flow designer flows, etc. Implement and maintain ServiceNow Discovery and MID Server infrastructure. Work on HAM modules including asset lifecycle management, reconciliation, and software compliance. Integrate ServiceNow with other systems (e...

Design and develop custom applications and integrations on the ServiceNow platform. Implement and support modules including ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, and HAM. Configure and maintain CMDB including CI data ingestion via Discovery, SCCM, and other integrations. Develop and maintain business rules, client scripts, UI policies, workflows, flow designer flows, etc. Implement and maintain ServiceNow Discovery and MID Server infrastructure. Work on HAM modules including asset lifecycle management, reconciliation, and software compliance. Integrate ServiceNow with other systems (e.g., monitoring tools, third-party asset systems). Collaborate with stakeholders t...

As a Field Tech Associate-End User Computing at NTT DATA, your role will involve being a contributing member of the EUC Team, providing support to End Users in a Client Environment. You will work on Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be responsible for being involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to continuously learn new and emerging technologies as required by business requirements. Qualifications and Preferences: - 1 to 3 years of experience in End User Computing, IT Support, Asset Management - Good tro...

You will be responsible for strong skills in Windows server and inter-connexion configuration, good network knowledge in ZAN and ZAL, knowledge in relational databases configuration and basic administration, particularly in SQL, good knowledge of certificates and interfaces, Service Now / ITIL knowledge, handling L2 and L3 support requests, early morning monitoring, and potential on-call activities. - Strong skills in Windows server and inter-connexion configuration - Good network knowledge in ZAN and ZAL - Knowledge in relational databases configuration and basic administration, particularly in SQL - Good knowledge of certificates and interfaces - Service Now / ITIL knowledge - Handling L2 ...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 5.50 LPA -- FOR 1+ Years of Exp Rs 7.00 LPA -- FOR 2+ Years of Exp FOR BANGALORE & HYDERABAD LOCATION:- Salary Structures: Rs 5.50 LPA -- FOR 1+ Years of Exp Rs 7.00 LPA -- FOR 2+ Years of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in...

As an Operation Delivery Lead IT Service Desk at CommBank, your role is crucial in ensuring that IT Service Desk services are delivered efficiently and effectively to meet the business needs. Your focus will be on overseeing the daily operations of the service desk, monitoring and meeting Service Desk performance KPIs and SLAs, and driving continuous improvement in support quality. You will play a key role in maintaining customer satisfaction levels, coordinating resolutions for major incidents, and engaging with stakeholders to align IT support with organizational needs. - **Monitor and meet Service Desk performance KPIs and SLAs, implementing initiatives for support quality improvement. - ...

As a Level 1.5 Support Technician at Centrilogic, you will be an integral part of the organization, providing intermediate technical support to key strategic customers. Your role involves collaborating with and mentoring Level 1 support technicians, utilizing your in-depth knowledge of the customer environment, documentation, and troubleshooting skills to efficiently resolve incidents. When necessary, you will escalate issues to Level 2 or Level 3 specialists with detailed documentation of steps taken for a swift resolution. Key Responsibilities: - Available for day or night shifts as needed - Monitor and manage ticket queues during high volume periods on the customer's Service Now instance ...

As a Technical Support / Service Desk at the Bangalore office, you will be responsible for providing technical assistance and support to clients. Your main responsibilities will include: - Utilizing ticketing tools such as Service Now, Remedy, and Control M - Resolving queries related to VPN, drivers, O365, driver installations, and Active Directory using voice skills - Possessing CCNA, A+, N+ certifications To excel in this role, you must have excellent communication skills in English and be available to work in rotational shifts. Additionally, any prior experience in technical support or service desk roles for at least 1 year will be preferred. Qualifications Required: - Graduates preferab...

Role Overview: As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana, India, you will be a contributing member of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework and be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will have the opportunity to learn new and emerging technologies as...

As a Release Coordinator - Associate at Deutsche Bank in Pune, India, your primary responsibility is to drive and support deployment activities for projects and releases, ensuring adherence to the bank's compliance policies. You will play a crucial role in coordinating between multiple stakeholders, projects, and 3rd party development teams to facilitate risk-free deployments, thus assisting the organization in achieving the intended outputs and outcomes of relevant projects and programs. - Act as a Change Initiator to create Changes for Prod deployment - Ensure quality in Change requests and focus on reducing noncompliant status of changes - Efficiently coordinate between IT application own...

Description: Position overview We are seeking a highly experienced and skilled Senior ServiceNow ITOM Developer to act as a technical leader in our team. The ideal candidate will be a subject matter expert in the design, development, implementation, and optimization of ServiceNow's IT Operations Management suite, including CMDB, Discovery, Service Mapping, Event Management, and Orchestration. This role requires the ability to architect complex, scalable solutions and mentor less-senior developers. Key responsibilities Solution architecture and design: Act as a technical lead in designing, developing, and implementing ServiceNow ITOM solutions that align with business strategy and best practi...

As a Lead Engineer - Service Delivery in the ever-evolving SRE core settlement team, you will be responsible for supporting multiple Critical Platforms that facilitate all aspects of merchant settlements for the US geography. You will work in 3 shifts to provide 24X7 support to these applications, ensuring timely issue resolution within SLAs. Additionally, you will collaborate closely with relationship managers to investigate and provide accurate findings to merchants regarding any settlement issues they report. **Key Responsibilities:** - Work in rotational shifts to provide production support for critical SLA driven production applications (L2 and L3 support) in a 24X7, 365 days environmen...

As an FX Application Support Lead at our company, you will be responsible for providing hands-on support for FX applications and the business. You will integrate subject matter expertise within a defined area and contribute to setting standards for operational excellence. Your role will require a deep understanding of how different areas integrate within the sub-function and contribute to the overall objectives of the function. Your commercial awareness and knowledge of how FX or any Capital Markets business works will be crucial. You must possess excellent communication and diplomacy skills to guide, influence, and convince colleagues in various areas, including external customers. You will...

As an Asset Management Specialist in the IT department of a banking organization located in Hyderabad, India, you will be responsible for effectively managing hardware and software assets throughout their lifecycle. Your role will involve tasks such as user asset onboarding and offboarding, contract management, procurement lifecycle management, and utilizing ITSM tools like ServiceNow and Remedy. Additionally, you will be expected to tag and de-tag assets, manage entitlement versus usage of licenses, handle user onboarding and offboarding, renew contracts, negotiate procurement deals, and create plans using MS Project. Key Responsibilities: - Experience in Hardware and Software Asset Life Cy...

As a SOC Analyst II at Insight, you will play a crucial role in detecting and reporting cybersecurity incidents to clients. Your responsibilities will include: - Participating in the daily cybersecurity threat monitoring of Insight Managed Security Services (MSS) clients - Monitoring SIEM incident queue, performing incident triage & ticketing, and providing support until resolution - Performing threat analysis on events reported by security technologies supported by MSS - Identifying indicators of compromise within threat events, potential false positives, policy violations, intrusion attempts, and compromises - Enriching security events with intelligence from multiple technologies, open-sou...

You will be joining NTT DATA as an Operations Expert in Chennai, Tamil Nadu (IN-TN), India. Your responsibilities will include: - Implementing operational strategies, policies, and procedures. - Managing day-to-day operations to meet production targets. - Enhancing productivity, particularly in onPrem operations. - Supporting backend development for client applications. - Setting up infrastructure monitoring and alerting systems and developing dashboards. - Managing Microsoft IIS and batch jobs operations. - Utilizing initial Python experience for scripting and automation. - Coaching and supporting team professional growth. - Supporting script troubleshooting and optimization. - Managing upd...

Your job will involve working at one of the largest privately held companies in the world with over 120,000+ employees and presence in 60 countries. You will be part of a team that is seeking highly motivated and results-oriented individuals with the ability to work with Koch customers. Discover more about this opportunity and build a career that grows alongside you at Koch Industries. Role Overview: - Validate if the invoice is complete and accurate for processing - Perform the necessary comparison between the PO & Vendor master record to ensure the invoice is accurate for processing - Validate if the OCR tool has captured all details of the invoice accurately - Understand & Process the inv...