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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a member of the voice infrastructure team, you will play a crucial role in responding to escalated incidents and driving them to resolution. Your primary responsibility will be to collaborate with various individuals and teams to ensure prompt and accurate resolution of any issues that arise. Utilizing Service Now, you will assist in ticket resolution for MAC or trouble requests. Your expertise will be essential in configuring, maintaining, and supporting various Cisco Unified Communication technologies, including Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Cisco Voice Gateways (VG), and Cisco Expressways. You will also troubleshoot and resolve issues within the core voice infrastructure related to CUCM, CUC, CER, VG, and Session Border Controllers (SBCs). Additionally, you will be responsible for patching and upgrades to the SBCs as necessary. To excel in this role, you should have 6-8 years of experience in Telephony and a proven track record of supporting and operating large-scale enterprise networks. A college degree in related technical/business areas or equivalent work experience is required, along with industry certifications such as CCNA and CCNP. If you are passionate about voice infrastructure and possess the required experience and qualifications, we invite you to join our team and contribute to the seamless operation of our communication systems.,

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5.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

You will be joining Northern Trust, a globally recognized financial institution that has been in operation since 1889. As a Principal, IT Resiliency Architect, you will play a crucial role in evaluating and designing complex IT infrastructure solutions within the IT Resiliency Team. Your responsibilities will involve working with various teams to ensure the resilience and continuity of operations, especially in the face of unforeseen disasters. In this role, you will need to possess strong program management skills to collaborate effectively with cross-functional infrastructure and application owners. Your expertise in data center, networking, security, storage, virtualization, database, and middleware technologies will be essential in assessing, designing, and implementing technical solutions for the Disaster Recovery (DR) program. Key Responsibilities: - Independently implement technical solutions and deliver projects end-to-end while providing updates to stakeholders. - Analyze complex functional and business requirements, prepare and deliver solutions, and lead design activities with architects from various technical teams. - Evaluate, develop, and oversee resiliency strategy across development and engineering teams. - Advance the DR automation effort of applications and business capabilities. - Collaborate closely with teams in strategic planning, facilitate solution reviews, and communicate strategy direction. - Maintain an effective technical network across technical Subject Matter Experts (SMEs) and architects. You will be expected to configure and integrate interfaces with existing systems using the DR Orchestration tool, as well as work with teams to implement high availability and seamless failover resiliency mechanisms. Additionally, documenting disaster recovery plans, leading response efforts during disruptions, providing training on disaster recovery procedures, and staying updated on industry best practices are crucial aspects of this role. Qualifications: - Bachelor's degree or equivalent experience. - 14+ years as Technical Architect/Systems Administrator/Systems Engineer at an enterprise scale. - 6+ years in a Team Lead or project manager role. - Minimum of 5 years experience in disaster recovery and business continuity planning. - Certification such as CBCP or equivalent is a plus. - Excellent analytical, problem-solving, communication, and interpersonal skills. - Ability to work under pressure and in high-stress situations. - Knowledge of relevant regulations, compliance standards, and experience in an Agile environment. Preferred Qualifications: - Financial or Regulatory domain experience. - VMWare vRO experience. - Service Now experience. - Automation experience. - Familiarity with Fusion. This job description is not exhaustive and may be subject to change to meet evolving requirements. Northern Trust encourages movement within the organization, provides a collaborative work culture, and values inclusivity and flexibility. If you are excited about this opportunity, apply today and discuss your flexible working requirements to achieve greater success with us at Northern Trust.,

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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

We have a new opportunity for a "CRM Support Product Owner" with our client in India on a 1-year contract. As the CRM Support Product Owner, you will be responsible for managing and supporting live digital assets with a focus on CRM implementation, digital transformation, product management, requirement analysis, data analytics, business process redesign, and project management. To qualify for this role, you should have a Bachelor's degree in computer science, software engineering, or a related field. Additionally, having a product management or ITIL certification would be a plus. You should have at least 6 years of experience in product management or support roles, specifically focusing on live digital assets. As a successful candidate, you must have expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management. You should be a product owner with experience in Project Management and Salesforce Cloud Consultant, having integrated Salesforce solutions with multiple data sources using AGILE Methodologies. Your responsibilities will include collaborating with business stakeholders to gather requirements, customize Salesforce features, and lead Agile teams in the successful implementation of Salesforce CRM. You should be familiar with a range of tools and technologies including Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Google Cloud Platform, CRM Analytics, MS Office Suite, Data Visualization tools, Planning Tools, Testing/Defect Tracking Tools, Marketing tools, Databases, and more. The ideal candidate will have experience in product management within a large and complex organization, proficiency in agile methodologies and tools, and experience with incident management and resolution processes. If you meet these qualifications and are interested in this opportunity, please send your CV along with your expected salary, notice period, current location, nationality, and visa details to nazreen.muhamed@lancesoft.com.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Technical Specialist - Cloud Engineer, you will be responsible for designing, developing, and delivering significant components of engineering solutions to achieve business goals. Your key responsibilities will include active participation in designing and developing new features, ensuring solutions are maintainable and integrated successfully, assisting junior team members, and controlling their work where applicable. You will develop source code, CI/CD pipelines, infrastructure and application configurations, following detailed software requirements. Additionally, you will provide quality development for technical infrastructure components such as Cloud configuration, Networking, Security, Storage, and Infrastructure as Code. Debugging, fixing, and supporting L3 and L2 teams, as well as verifying source code through reviews, conducting unit testing, and integrating software components are also part of your role. Moreover, you will contribute to problem analysis, root cause analysis, architectural changes implementation, and software product training materials creation. Managing application maintenance, performing technical change requests, identifying dependencies between components, suggesting continuous technical improvements, and collaborating with colleagues in different stages of the Software Development Lifecycle are also essential responsibilities. In terms of skills and experience, you should hold a Bachelor of Science degree in Computer Science or Software Engineering, with strong analytical and communication skills. Fluency in English, the ability to work in virtual teams, proficiency in Cloud native systems and applications, and relevant Financial Services experience are required. Additionally, you should have expertise in Cloud offerings, Cloud services, Cloud native Development, DevOps, API management, Java or Python, ETL/Data pipelines, and core tools like HP ALM, Jira, and SDLC. At our company, you will receive training, development, coaching, and support to excel in your career. We foster a culture of continuous learning and offer a range of flexible benefits tailored to suit your needs. We strive for a collaborative environment where you can excel every day, act responsibly, think commercially, and take initiative. For further information about our company and teams, please visit our website: https://www.db.com/company/company.htm. We welcome applications from all individuals and promote a positive, fair, and inclusive work environment.,

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services, and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis+Gyr, where we manage energy better! L2/L3 Support on Electronic Devices (Smart Metering) Position based in Noida. Managing all aspects of support and maintenance for Landis + Gyr Electricity Devices within the EMEA region. Managing quality cases, CAPAs, interface to Quality and local technical support organizations. Maintaining the KPIs as assigned by Business Units Electricity. Interfacing with Sales, Product Management, and Operations teams to prioritize case work. Collaborating with global teams to promote and develop process development and continuous improvement. Providing global technical tender support for customer projects. Must Have (Your profile:) : - B.Sc. or M.Sc. in a technical field (e.g. electronics, IT, SW, or equivalent) or other equivalent academic degree. - Proven track record in working in international R&D projects with multiple site connections. - Experience in technical project management, with complex technical documentation and schematics. - Strong communication skills and the ability to represent your project in challenging situations, including customer meetings. - Experience in working in a complex and agile business environment. - Fluent communication and presentation skills in English. Good to have (Will be considered a plus) : - Power line communication (PLC) and mobile networks experience. - Azure DevOps, Service Now. - DLMS Cosem Client. - Any other spoken language. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow. Job Title: Technical Lead, Device Customer Support Requisition ID: 21096 Location: Noida, UP, IN Workplace Type: Hybrid Career Level: Experienced Date Posted: Jul 13, 2025.,

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3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

The People Services Knowledge Base Manager role, part of the Business Operations team within the People Services Program Management organization, reports to the People Services Connect to Resolve Manager. Your main responsibility will be to ensure that the C2R Golden Rules for Content Management are effectively applied in various countries, focusing on maintaining the quality of the Knowledge Base (KB) within the People Services scope. The Program Management team is dedicated to managing global projects within People Services and ensuring operational excellence, particularly in the Connect to Resolve (C2R) domain. Business Operations (BO) aims to deliver top-notch enterprise services that support Sanofi in advancing scientific innovations to enhance people's lives. As part of this global business unit, you will be contributing to the culture of innovation and excellence that Sanofi is committed to fostering. You will work alongside a skilled leadership team, determined to achieve high performance and drive long-term success. In this role, you will collaborate with operational teams to prioritize Content Management based on User Experience, ensuring the best practices are followed. By providing guidance and expertise on Content Management topics, you will play a crucial role in enhancing the User Experience for our articles. This position offers the opportunity to work in an international setting, engage with diverse teams, propose innovative ideas, and contribute to a dynamic work environment. Your key responsibilities will include maintaining KB Governance in alignment with the People Services C2R Manager, ensuring adherence to global content creation standards, conducting regular quality audits of local KBs, monitoring language strategy compliance, and acting as a Subject Matter Expert in KB-related activities. Additionally, you will develop training materials and conduct training sessions for operational teams, support in KB-related duties, and drive continuous improvement through effective stakeholder management and quality management skills. To excel in this role, you should possess a Bachelor's degree, at least 3 years of experience in Knowledge Management (Content & Quality management), strong analytical skills, effective stakeholder management abilities, and proficiency in Microsoft Office. Knowledge of Service NOW and Microsoft PowerBI would be advantageous. You must be fluent in English and have the soft skills necessary to work collaboratively in an international and functional matrix environment. Choosing to join us means embarking on a journey where you can contribute to bringing science to life, grow your career through various opportunities, and benefit from a comprehensive rewards package. You will have the chance to work in an international environment, collaborate with diverse teams, and drive innovation. Let's pursue progress together and discover extraordinary possibilities at Sanofi.,

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1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate for the position of L1/ L2 Monitoring and Incident Management, you should possess excellent communication skills and the ability to manage shifts independently. Your day-to-day responsibilities will include monitoring alerts, initiating Bridge Calls, engaging with stakeholders, being actively involved throughout the bridge call, and preparing Problem statements. It is essential to adhere to SLAs and follow up on issues with the respective application teams. You should have experience in creating tickets in Service Now/JIRA Ticketing tools and monitoring server/application alerts using Monitoring Tools like SolarWinds, Opsgenie, and Splunk. Additionally, having basic knowledge (L0 is adequate) of Linux, Windows, and Networks is preferred for this role. This position requires working in 24x7 rotational shifts with week offs included.,

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10.0 - 15.0 years

0 Lacs

haryana

On-site

As an AV & Interactive Technologies Operations Lead at EY, you will play a crucial role in managing and leading a team responsible for Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be essential in driving change within a fast-paced, technology-driven setting. Your responsibilities will include overseeing day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals. You will lead and coordinate global operations, support team transitions, ensure compliance with KPIs and SLAs, develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior leadership to align operations with strategic objectives. In addition, you will work closely with Engineering and Product teams to ensure common objectives, maintain vendor relationships, analyze operational demands versus capacity, identify opportunities for process improvements and automation, and promote a culture of innovation within the team. Your ability to lead a team, prioritize tasks, communicate effectively, and manage stakeholders will be crucial for success in this role. To qualify, you should have prior experience in IT operations, deep knowledge of ITIL methodology, experience with Service Now, and demonstrable knowledge of meeting room products and monitoring platforms. Ideally, you will also have experience managing large meeting room environments, implementing new products/services, and working with tools such as Power BI, Utelogy, or vendor monitoring tools. EY is committed to building a better working world by creating new value for clients, people, society, and the planet. With data, AI, and advanced technology, EY teams help shape the future with confidence and provide solutions to pressing issues. If you have 10-15 years of relevant experience, dynamism, flexibility, and excellent communication skills, we encourage you to apply and be part of our globally connected network.,

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1.0 - 6.0 years

2 - 7 Lacs

Gurugram

Work from Office

Technical Support Executive||Virtual Interview 1 Yrs in international Technical support SAL Max 8.4(30% hike on last Package) Gurgaon NP- 0-25 days Troubleshooting, ticketing, service now, service desk, DNS, DHCP, APIPA, DORA, active directory Required Candidate profile Drop Profiles sakshitiwari.img@gmail.com 8448387768

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7.0 - 9.0 years

11 - 14 Lacs

Mumbai, Thane

Work from Office

Responsibilities Include but not limited to : 1. Ensure APAC Digital Platform SOP are aligned with Global SOP and maintained in a central location. 2. Working with Auditors, IT Service Owners, IT Security teams and Service Level Managers to ensure Digital Platforms daily operations meet our integrity and service levels. 3. Interview, investigate and report on operational efficiency during post change and post incident reviews. 4. Use all available data to analyze and drive continuous improvement. 5. Provide operational data and reports that can be used by others to improve service quality 6. Develop, maintain, and enhance IT reporting and analytics functions on a scheduled basis and support ad-hoc report requests 7. Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary. Help teams to take appropriate steps to mitigate those risks to successfully resolve in an agreed timeframe. 8. Continuous Service Improvement activities also include : 1. Presenting improvement recommendations to senior management. 2. Create and report on performance metrics for service delivery to identify areas requiring improvement. 3. Monitor team practices and processes to guide them on where to prioritize their improvement. 4. Help review internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements. Technical & Behavioral Competencies Required Knowledge/Experience/Skills: 1. At least 5+ years experience. Preferably with competences from an IT background. 2. Practical experience supporting IT applications or infrastructure is preferred. 3. Experience working to deliver large or complex IT projects is preferred. 4. Must be familiar with Service Delivery processes in ITIL such as Change management, Incident Management, Capacity Management, etc.. 5. Must be familiar with cybersecurity policies on vulnerability management, access management and other IT security risk topics 6. Hands on experience working with internal and external auditors is essential. 7. Must have excellent written and verbal communication skills in English, as well as good presentation and documentation skills. You must have the ability to explain complex technical problems using plain English and adapt the conversation for your target audience e.g. able to discuss an incident with a senior system engineer and then explain the issue to non-technical senior managers. 8. Must have an enthusiastic can do attitude. Possess good time keeping skills and excellent attention to detail. 9. Relishes taking ownership, being totally hands-on and comfortable directly interfacing with people at all levels of the organisation. 10. Demonstrate a systematic and logical approach to problems, issues and incidents. 11. Able to work autonomously and as part of a team using strong analytical and data driven skills 12. Have knowledge and experience using Agile or Lean methodologies and/or has been part of DevOps teams. 13. Able to follow the banks standards, processes and procedures. 14. Familiarity on various ITIL concepts and can apply them effectively. Other Value-Added Competencies: 1. Knowledge and experience using Microsoft PowerBI, SQL Query, Python scripting applied in a Data Analytics scope. Experience from a Data Analytics role or background as a Data Scientist.

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an Infoscion, you will play a vital role in the delivery team by engaging with clients to resolve quality assurance issues and ensure exceptional customer satisfaction. Your responsibilities will include understanding client requirements, creating and reviewing designs, validating architecture, and delivering top-notch service offerings in the technology sector. In this role, you will be involved in project estimation, providing insights for solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Additionally, you will lead and mentor your teams to produce optimized, high-quality code deliverables while promoting continuous knowledge management and adherence to organizational guidelines and processes. Your contribution will be crucial in developing efficient programs and systems to support clients in their digital transformation journey. If you possess the skills and passion to help clients navigate through their digital transformation, this opportunity at Infosys is tailored for you. Preferred Skills: - Foundational: Service Management, ITIL - Technology: Architecture - ITIL, EUC-Others, SCCM - Technology: Infrastructure Administration, Monitoring - Remedy-Design, Service Now - Technology: Infrastructure Testing - Data Center Migration - Technology: Infra_ToolAdministration-ITSM - BMC Remedy ITSM, ITSM,

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8.0 - 12.0 years

0 Lacs

maharashtra

On-site

The Chief Technical Officer (CTO) will be overseeing and managing the operation of Banks network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/telco, data center/cloud infrastructure, and cybersecurity technologies, systems, and applications by reporting to the CEO/Board IT Committee. The desired candidate should have a strong background and hands-on experience in Service Now based IT Operations Management (ITOM) with a specific focus in the banking/fin-tech sector. As a key member of the executive management team of the Bank, the CTO interacts with senior stakeholders and other members of the Bank. **Operations:** - Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems. - Ensure proper management, maintenance, provisioning, and monitoring of all production environments. - Collaborate with the department of Network & Security, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance, and reliability. **DevOps:** - Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools. - Automate deployment of applications, system configurations, and security settings. - Design, build, and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines. **Service Management:** - Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, and Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes. - Work with the IT department and business units to develop, enforce, monitor, and maintain Service Level Agreements (SLAs) with vendors/service providers. - Oversee timely handover of new services from delivery teams to Operations. **System Reliability and Availability:** - Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives. **Backup/Disaster Recovery:** - Leads the development and testing of Disaster Recovery/Business Continuity plans and processes. - Manage system maintenance/backups and ensure the integrity of service recovery. **Supplier Management:** - Manages relationships with and the performance of supplier/outsourcing partners to ensure KPIs and SLAs are being achieved. **KPI:** - Tracks and communicates the KPIs of owned processes and present operational metrics to CEO/Board committee on a consistent basis. - Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded. **Software Assets and Budget:** - Manages spending within the area of responsibility to adhere to the budget. - Prepare & manage the IT Operations budget. - Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them. - Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling, and redistribution. **Knowledge and Experience:** - Demonstrated experience in designing/applying operating process expertise in settings such as IT Service Management, IT Operations Management, Network Operations Centers, and Data Centre operations. - Experience in ITSM operations and policy development. - The candidate should have experience using tools such as AWS CloudWatch, ServiceNow, etc. *To apply, send your resume to: recruitment@bmcbank.co.in*,

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3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world drives us beyond generational gaps and disruptions of the future. We are looking forward to hiring SAP PS Professionals with the following qualifications and experience: - Bachelors degree in Computer Science or equivalent from an accredited college or university. - 3-6 years of experience in SAP PS (Project Systems). - Knowledge of Implementation, Support, upgrade, and Roll out projects. - Extensive practical hands-on experience in configuring SAP PS Module in various areas such as PS structures (WBS, Network, Milestones), network classification, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS. - Experience in the complete PS module cycle from project creation to settlement. - Knowledge of project structure and Use of Project System for Portfolio, Capital, Expense, and Customer type projects required. - SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacturing, or any other Industry. - Integration knowledge with CO, FI, MM, SD, HCM, and PP. - Proficient in handling Issues/ troubleshooting/support functions. - Experience in building the integration of SAP with non-SAP applications. - S4/HANA work experience or S4 Certification will be an added advantage. - Good knowledge of ticketing tools like ServiceNow, Solution Manager, etc. - Ability to establish and maintain a high level of customer trust and confidence. - Excellent communication skills. - Ready to work in a 24 x 5 support environment. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles: - Flexible work arrangements, Free spirit, and emotional positivity. - Agile self-determination, trust, transparency, and open collaboration. - All Support needed for the realization of business goals. - Stable employment with a great atmosphere and ethical corporate culture.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be joining a leading global investment firm, KKR, which focuses on alternative asset management, capital markets, and insurance solutions. The firm aims to generate attractive investment returns through a patient and disciplined approach, supported by world-class individuals. KKR sponsors investment funds across private equity, credit, and real assets, with strategic partners managing hedge funds. In addition, KKR's insurance subsidiaries, under Global Atlantic Financial Group, offer retirement, life, and reinsurance products. Your role at KKR's Gurugram office will involve providing high-quality services to internal stakeholders and clients, driving process efficiency and transformation across the organization. The office will embody KKR's global culture of teamwork and innovation, containing multifunctional business capabilities crucial for the firm's growth and transformation. As part of KKR's Finance, Tax, and Accounting team, you will oversee tax compliance, credit, and accounting matters to derive analytical insights for informed business decisions and long-term success. Collaboration with the Legal and Compliance team is crucial for ensuring compliance, accurate reporting, and performance of corporate tax entities related to investment funds. Your support extends from client onboarding to investor communications and relationship management across all asset classes, including addressing ad-hoc tax-related requests. **Responsibilities:** **Operational Excellence:** - Collaborate with procurement, receiving, and finance teams to resolve three-way match exceptions and invoice-related issues. - Log all inquiries and resolutions in the helpdesk/ticketing system. - Monitor and prioritize tickets to meet service level agreements. - Assist vendors with onboarding processes and maintain accurate vendor master data. - Maintain up-to-date helpdesk FAQs and process documentation for consistent support. - Generate and analyze helpdesk performance reports, identifying recurring issues and recommending improvements. - Participate in AP process improvement projects or system upgrades. **Stakeholder Management:** - Identify and communicate invoice discrepancies to vendors/suppliers. - Confirm accuracy of banking details in vendor management database. **Qualifications:** - Bachelor's Degree or equivalent work experience. - Experience in multinational Financial Services organization and/or Private Equity preferred. - Strong experience with ERP accounting system (SAP HANA) preferred. - Proficiency in Service Now, Concur Expense/Invoice & Coupa. - Proficiency in data analytics, report development, and Excel. - High intellectual curiosity, integrity, and innovative mindset. - Focus on delivery excellence, accountability, teamwork, and collaboration. - Ability to build strong relationships with local and global colleagues and demonstrate self-reliance.,

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3.0 - 10.0 years

0 Lacs

haryana

On-site

The candidate will be joining a dynamic SAP S/4 HANA architects team involved in a global implementation project. As an SAP S/4 HANA Solution Architect, your main responsibility will be to ensure the effective design and management of the current P2P solution while also contributing to the development of new designs as the S/4 HANA project expands to new regions worldwide. This role will require close collaboration with various stakeholders including FICO, OTC, Development (ABAP), Integration and Basis architects, Business process owners, vendors, and system integrators. Your core responsibilities will include creating and maintaining architectural standards and blueprints, identifying SAP best practice solutions for complex issues, possessing extensive design experience in the P2P domain and S/4 HANA simplifications related to procurement and inventory management. Additionally, hands-on configuration experience in P2P, familiarity with Fiori, and collaborating with Security and Authorisations teams on Fiori-based access controls will be essential. A solid understanding of integration with Finance, designing and facilitating complex interfaces, and knowledge of SAP's strategic direction are crucial aspects of this role. The ideal candidate should have a minimum of ten years of SAP experience, including at least three years specifically in SAP S/4 HANA P2P, and completion of at least one S/4 HANA implementation cycle. Exposure to the entertainment or media industry would be advantageous. You should possess a strong aptitude for learning new technologies, excellent communication and presentation skills, experience working in a global environment, and the ability to adapt to fast-changing priorities and tight deadlines. Strong organizational skills, multitasking abilities, and a consulting background would also be beneficial for this role. In summary, this role offers an exciting opportunity to work as an integral part of a global SAP implementation project, contributing your expertise in SAP S/4 HANA P2P solution design and implementation while collaborating with various teams and stakeholders to ensure the successful roll-out of the project.,

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Proficiency in troubleshooting Windows, Office, COTS, and end user hardware support is necessary. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now and Remedy are preferred. Effective communication skills in English, both written and spoken, are essential. You should also be able to physically meet general office requirements and perform essential responsibilities with or without accommodations. The role may require you to work on rotational shifts 24x7 and travel, including overnight domestic trips. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is dedicated to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. For more information, visit us at us.nttdata.com.,

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

At EY, you are welcomed to shape your future with confidence and succeed in a globally connected powerhouse of diverse teams, where your career can reach new heights. Joining EY means contributing towards building a better working world. As a GDS Consulting SAP GRC IAM Staff within the EY-GDS GRC Technology team, you will play a crucial role in technically supporting SAP GRC & IAM client engagements. Your responsibilities will include collaborating with team members to deliver client engagements effectively, identifying risks, ensuring high-quality work, and fostering a positive learning culture within the team. The role offers a great opportunity for individuals with expertise in SAP GRC Access Control & IAM to be part of the EY-GDS GRC Technology Team and contribute to the growth of the service offering. Your key responsibilities will revolve around driving high-quality work, building relationships with clients and internal stakeholders, demonstrating technical capabilities within project phases, and supporting business development initiatives. To qualify for this role, you must have more than 1.5 years of experience in SAP IAM or security projects, knowledge of business processes in an SAP ERP Environment, and the ability to work in a 24X7 support model. Additionally, familiarity with identity lifecycle solutions, SAP landscape, and ITGC controls will be beneficial. The ideal candidate will possess strong communication and team-building skills, a positive learning attitude, and the ability to lead by example. You will be part of a dynamic team of professionals dedicated to delivering exceptional client service and shaping a better working world. At EY, you will have the opportunity to work on inspiring projects, receive support and coaching from engaging colleagues, and develop new skills in a flexible and stimulating environment. You will be part of a global network of professionals working towards creating new value for clients and society, backed by cutting-edge technology and diverse expertise. Join EY in building a better working world and shaping the future with confidence.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Join us as a SAP Basis Infrastructure Engineer at Barclays, where you'll be a key contributor to the evolution of our digital landscape and drive innovation and excellence. You will utilize cutting-edge technology to enhance our digital offerings, ensuring exceptional customer experiences. As a part of our team, you will leverage your strong analytical and problem-solving skills to deliver quality solutions that align with the business requirements. Collaborating with fellow engineers, business analysts, and stakeholders, you will work on complex technical challenges that require detailed analysis and skillful problem resolution. To excel in this role, you should possess a Bachelor's Degree or MCA along with expertise in IT AWS Infrastructure platform and SAP Basis skills. Your familiarity with SAP solutions such as S/4HANA, BW4HANA, Enterprise Portal 7.5, SAP PI v7.5, Solution Manager v7.2, SAP CE 7.5, SAP NW 7.5, SAP LVM, SAP GRC, among others, will be beneficial. Proficiency in databases like SAP HANA 2.0, SAP IQ, and Oracle 19c is required. Additionally, you should have experience with SAP solutions on Windows, LINUX, and AWS platforms, as well as using Service Now and AWS cloud Infrastructure skills. Experience with SAP OS-DB migration/Upgrade, Microsoft Cluster Service (MSCS) / UNIX VCS, distributed computing, virtualization, SAN, and NAS storage concepts is highly valued. In this role, you will be expected to have strong verbal and written communication skills, the ability to grasp business context promptly, and deliver timely responses to users. Your capability to work under pressure, support users and applications consistently, and effectively interact with staff at all levels will be essential. A basic understanding of investment and retail banking business, along with being a strong team player, cost-conscious, and possessing excellent project delivery skills, will be advantageous. Furthermore, the ability to understand business requirements, develop solutions, cloud Infrastructure, and SAP Basis Admin skills, along with strong data analysis and presentation skills, will be highly desirable. Being a quick learner with exceptional analytical and problem-solving abilities, adept at designing, writing, and executing test cases, and having a financial background will be beneficial. Demonstrating effective communication, relationship-building skills, independence, creativity in problem-solving, assertiveness, proactiveness, and tenacity will be crucial for success in this role. Your performance may be evaluated on various critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills relevant to the role. This position is located in Pune. Purpose of the Role: To design, develop, and enhance software utilizing various engineering methodologies to provide business, platform, and technology capabilities for our customers and colleagues. Accountabilities: - Developing and delivering high-quality software solutions using industry-aligned programming languages, frameworks, and tools, ensuring scalability, maintainability, and performance optimization of the code. - Collaborating cross-functionally with product managers, designers, and engineers to define software requirements, devise solution strategies, integrate seamlessly with business objectives, and promote code quality and knowledge sharing. - Staying abreast of industry technology trends, contributing to organizational technology communities, adhering to secure coding practices, implementing effective unit testing practices, and ensuring secure software solutions. Assistant Vice President Expectations: - Advising, influencing decision-making, contributing to policy development, and ensuring operational effectiveness. - Leading a team in performing complex tasks, setting objectives, coaching employees, and fostering a culture of technical excellence. - Demonstrating a clear set of leadership behaviors or leading collaborative assignments and guiding team members through structured tasks. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive.,

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3.0 - 6.0 years

7 - 12 Lacs

Hyderabad

Hybrid

Role & responsibilities Location : Hyderabad Work shift Timings: 24x365 (5:30am to 2:30pm, 1:00pm to 10:00pm & 9:00pm to 6:00am) Role Requirement Work experience in IT Operations Centre (Mid to enterprise size environments). Advanced knowledge with monitoring tools (SCOM & Solarwinds). Proficient in identifying, diagnosing, and resolving network and server issues. Experience with ticketing systems (ServiceNow) to track and prioritise incidents. Proficient in handling high-priority incidents (P1 and P2). Expert knowledge with remote management and support protocols for data center operation. Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021. Proficiency in managing and patching Hyper-V hosts and Virtual Machines. Experience in implementing security patches and updates to protect systems from potential threats. Commitment to continuous learning and improvement in NOC operations. The candidate should have a Continual Service Improvement (CSI) mindset. Strong analytical and problem-solving abilities. Excellent collaboration skills, with the ability to work effectively with SME teams. Strong in writing clear and concise professional business emails. Thorough understanding of the ITIL-V4 framework. Ability to stay calm under high pressure situations. Willingness to work in shifts, including nights, weekends, and holidays due to business requirements. Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM). Tools and Technology System Center Operations Manager (SCOM) SolarWinds CyberArk BT Portal Diamond IP F5 Portals StruxureWare SAP Data Services Management Console VMware vSphere Hyper-V SCVMM ServiceNow & Global ServiceNow OnSolve Preferred candidate profile

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5.0 - 10.0 years

7 - 17 Lacs

Bengaluru

Work from Office

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer. You will work as part of the Records Management Team. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Preferred knowledge of Record Management. Knowledge in SharePoint, Service now, SQL & Power BI Experience developing and cultivating professional relationships Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization Ability to identify business needs and deliver solutions in close partnership with line of business and technology Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance Ability to interact with all levels of an organization Ability to take initiative and work independently with minimal supervision in a structured environment Ability to work effectively in a virtual team environment Excellent verbal, written, and interpersonal communication skills Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Knowledge and understanding of compliance or operational risk Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives Strong analytical skills with high attention to detail and accuracy Job Expectations: Bring in the technical acumen and excellent skills in excel, reporting, SQL server and any other BI tools Liase between the process owners and users and resolve the tickets Be flexible to undertake business and technical analysis relevant to ensure process optimization and efficient delivery

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3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

You will have proven experience as a Low-code developer or in a similar role. Your strong knowledge of Low-code or no-code platforms such as Service Now, Salesforce, Microsoft PowerApps, Appian, Mendix, Pega, etc., will be crucial. Proficiency in programming languages like Java, Python, or C# is required, along with proficiency in any Database SQL programming, such as Oracle, MySQL, Postgres, etc. You will apply best software practices on Low-code application development to create highly scalable and performing solutions. Excellent problem-solving and analytical skills are a must. Preferred qualifications include experience with cloud platforms like Azure or AWS, familiarity with Agile development methodologies, and experience with DevOps tools such as Jenkins or Git. As a Low Code Developer, your responsibilities will include being a primary resource for the development and support of Human Capital Management products by leveraging ADP's Low-code Lifion platform. You will design, develop, and implement software solutions using ADP's low-code platform, collaborate with cross-functional teams to understand business requirements and translate them into functional software solutions. Writing clean, efficient, and well-documented code, performing unit testing and debugging to ensure software quality and functionality, and staying up-to-date with emerging trends and technologies in low-code and no-code development are also part of your role.,

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15.0 - 19.0 years

0 Lacs

karnataka

On-site

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. Finance Managed Services EY Finance Managed Services (FMS) is a significant part of our business and is currently growing. We assist clients with digitally enhanced integrated operations solutions focused on Finance, utilizing our deep sector and finance domain expertise. In FMS, we are ambitious and aiming to more than double our success in the future. Role: Finance Managed Services Transformation Lead Sr. Manager The opportunity The FMS business at EY is at an inflexion point and poised for fast-paced growth across our portfolio of finance operations clients and offerings that we take to the market. As a member of the FMS team, you will be responsible for leveraging your experience and expertise to create finance operations technology solutions aligned with client objectives and transformation aspirations. Additionally, you will participate in business development activities and support our account, pursuit, and delivery teams in effectively engaging with clients to design and implement digital transformation roadmaps. You will also lead and engage with your practice team in scaling digital capabilities, creating digital product portfolios, and managing ecosystem alliances. Your Key Responsibilities - Leading the finance technology workstream within large-scale business transformation projects - Leading the finance operations technology operating model design and implementation strategy - Conducting business case analysis for shared services/outsourcing advisory/operations transformation/process improvement programs with digital intervention - Supporting the development of FMS capabilities and solutions working within teams in APAC, Americas, and Global - Leading and managing the transformation of Finance operations involving digital interventions at client projects - Leading the technology design and architect solutions based on tools like Blackline, Workiva, Celonis, Signavio, Cadency, Blue Prism, UI Path to drive efficiency in finance process transformation - Leading the deployment of FMS technology solutions like Microsoft D365 and Business Central - Overseeing the deployment of technology applications for transition and delivery of client engagements - Monitoring adherence to cost/pricing considered in the technology solution and engagement financials during the delivery of client engagements - Identifying and driving service excellence and transformation in Finance projects with agreed timelines and ROI and inculcating a Continuous Improvement culture in the team - Being well-versed with technical solutions across Finance towers: PTP, OTC, RTR, Statutory Financials, Treasury, Tax Compliance, FP&A - Supporting the client account team in business development, including leading client RFP response, solution development, costing of technology applications, and participating in client orals Skills And Attributes For Success - Strong experience in finance process improvement projects, finance transformation, target operating model design, setup, or implementation of finance and accounting shared service centers - Basic understanding or working knowledge of leading finance systems such as SAP, Oracle, Microsoft D365, BlackLine, Workiva, Cadency, Celonis, RPAs, Onestream, etc. - Effective communication, problem-solving, project management, and leadership skills - Ability to understand client goals and connect the dots with respect to EY capabilities - domain expertise, technology, frameworks to solve client challenges - Experience across the end-to-end Finance Managed Services life cycle and typical product portfolio - Flexibility to work with various EY stakeholders across the world and in different time zones and be open to travel - Prior experience of developing a practice of enabling technology catered to finance operations To qualify for the role, you must have - Preferably CPA, CA, or a similar designation in Finance - Deep understanding of finance processes is a must and must have hands-on experience in handling multiple such processes in the past - 15+ years of finance experience including finance shared services or GCCs with a strong understanding of business process and technology will be an added advantage - Experience in delivering large finance transformation projects in operations with qualifiable benefits - Exposure to Data lake and data warehouse type concepts including other Finance tools and accelerators for transformation - Working experience in Blackline, Service Now, Workiva, Celonis, etc. will be an added advantage EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

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7.0 - 11.0 years

0 Lacs

noida, uttar pradesh

On-site

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Managing the global workforce in todays fast-changing and highly disrupted environment is becoming increasingly complex. As a member of our People Consulting (PC) practice, you will be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross-functional, multi-industry, and a truly global work experience to take your career in the right direction. We are looking for Managers with expertise in Change Management to join the PC team. This is a fantastic opportunity to be part of a leading global professional services organization while being instrumental in the growth of the PC team. Your Key Responsibilities - Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices. - Establish change management expertise within the practice, grow and lead a team of change and learning design specialists. - Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team. - Ensure high-quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts. - Manage engagement risk, project economics, manage escalations, and ensure effective planning and budgeting. - Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice. - Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects. - Perform the role of a counselor and coach, define and set goals, conduct performance reviews, and ensure ongoing learning and development of the team. - Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance. Skills And Attributes For Success - High integrity and commitment to work in a new and challenging environment. - Ability to manage ambiguity and be proactive. - Strong communication and presentation skills. - Cross-cultural awareness and sensitivity. - High energy levels, agility, and adaptability. - Open to travel for client projects that are approved as per EY and country-specific travel advisory guidelines. To qualify for the role, you must have - Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad). - 7 -10+ years of relevant experience. - Experience leading change management efforts on global client projects. - A track record of designing and implementing medium-large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation. - Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication. - Experience in managing a delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management. - Experience in learning design and content development using techniques of instructional design and application of it to enable a change program. - Experience in selling and delivering work that spans across the full project lifecycle. - Must have a JLPT Certification (N1-N2 Level). Ideally, you will also have - APMG, PROSCI, or equivalent certification. - Experience in creating project budget and resource estimates for several domains within HR and technology transformations. - Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies. - Experience in identifying and deploying leading-edge communication and stakeholder engagement tools and techniques. - Experience in leading and supporting a network of Change practitioners to work in a cross-functional and client-facing environment. - Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops. - Experience in identifying and leveraging data-driven change management techniques to drive the transformation. - Knowledge of one or more HCM cloud - Oracle, SAP, Service Now, Blue Yonder, or other out-of-box HR technologies. - Domain understanding of Cyber and Supply Chain is a plus. - Experience in Pharma, Healthcare, Life Sciences, Energy, Public sector, Manufacturing, and TMT (Technology, Media, and Telecom) sectors is preferred. - Working knowledge of Project management. What We Look For Technical experts with commercial acumen, relevant experience, and a high degree of enthusiasm to adapt and learn in a fast-moving environment. Knowledge and experience of working in a cross-cultural setup. What Working At EY Offers At EY, we are dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to manage your role in a way that's right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

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10.0 - 15.0 years

0 Lacs

kolkata, west bengal

On-site

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Service Now Manager at EY, your role will involve leading a group in the Service Now Practice, providing directions and strategies to grow the firm's Service Now footprint, managing large and complex Service Now implementations, product development, and sales enablement. This is a global role that requires experience in working with large global teams spread across multiple geographies. Your responsibilities will include leading sales and pre-sales work in Service Now, responding to client proposals, participating in orals, and helping grow the Service Now business. You should have in-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. Additionally, you will be responsible for designing and developing large solutions combining the Service Now platform, automation, and workflow capabilities for EY customers. In this role, you will lead an offshore team in all Service Now modules like ITSM, ITOM, ITBM, HRSD, and Sec Ops, covering blueprint, design, configuration, build, and roll-out phases. You will need to have knowledge and experience of both the functional and technical aspects for successful implementation, working closely with various stakeholders such as business, process leads, and the offshore team. To be successful in this role, you should have 10 to 15 years of relevant experience, preferably from a top-tier Global System Integrator. Additionally, you should hold at least two Service Now Implementation Certifications, ITIL Intermediate, COBIT, and/or TOGAF certifications, Agile and Scrum Master certifications, as well as a PMP certification. Your role will also involve contributing to people-related initiatives, including recruiting, retaining, and training staff, as well as maintaining an educational program to continually develop the personal skills of all staff. You will be expected to perform an appropriate role in business development, such as pre-sales, internal engagement, and knowledge management. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across various areas including assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will be expected to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required, along with a basic understanding of the ITL Framework. Experience in using ITSM Tools like Service Now, Remedy, etc., and good communication skills (both written & spoken) in English are essential. Furthermore, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required as part of the role. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

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