Cloud Infrastructure Administrator Purpose Working within the Cloud Practice and as part of the Cloud Support team, the Cloud Infrastructure administrator addresses escalated customer (internal and external) support requests. Additionally, the Cloud Infrastructure Administrator will be involved in customer delivery and internal initiatives. Work includes participation in a team on call rotation for 24x7 support. The technical team is an immediate point of escalation for the Service Assurance team, and it provides mentoring for the resources therein. Reporting to the Cloud Support manager, this position is based in one of our Hyderabad, India. The Cloud Infrastructure Administrator is responsible for: Providing up to and including 3rd level ticket support to resolve problems on internal and customer systems, including on-call support. Communicating with the technical team and customers, in a timely and effective manner Participating in change management procedures Support the Installation and onboarding of servers, configuring hardware, applications, services, and storage in accordance with best practices and project/operational requirements Updating existing infrastructure with the support of the Cloud Engineering and Cloud Delivery teams. Creating and maintaining configuration procedures, Operations Manual and online customer information to help support hand off to Service Assurance. Support and understand monitoring Solutions – (LogicMonitor, Azure Monitor, AWS CloudTrail, OCI Monitoring service) Desired technical Skills: This role is to further expand our AWS services within the support team. We are looking for a subject matter expert in AWS and a focus. Key skills 5+ years of strong experience managing services in AWS An understanding of AWS platform networking and internet technology knowledge (TCP/IP, DNS, firewall and load balancing concepts) Experience with Red Hat or similar related Unix technologies Optional Skill requirements Experience with Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, Failover Clustering (SQL, WFS), Experience With Cloud Platforms: Azure, Oracle OCI knowledge and experience with VMWare ESXi, vSphere (3+ years) Storage administration experience, SAN/ NAS technologies (ISCSI, FC, RAID) Automation & scripting experience with PowerShell or similar technologies Zerto Disaster Recovery Enterprise backup solution expertise – CommVault Experience Requirements: Knowledge of security concepts and best practices, vulnerability, and patch management processes. IT Diploma from recognized technical institution or equivalent work experience. Minimum of 2 years of experience working within a managed services environment preferred Microsoft Certifications, CompTIA, ITIL certifications a benefit Strong analytical and troubleshooting skills. Confidence in own abilities and a willingness to make decisions and escalate Effective oral/written communication and time management skills Ability and drive to learn and apply new technologies rapidly. Ability to confidently deal with clients and deliver messages effectively. Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner. Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic. Possess a strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative. Show more Show less
Level 1.5 Support Technician Purpose and Objectives Over the last 15 years, Centrilogic has become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. The position of Level 1.5 (L1.5) Support Technician is an intermediate level technical role within the organization and is an escalation point for a key strategic customer. The ideal candidate will collaborate and mentor the Level 1 support technicians. The resource will use their knowledge of the customer environment, knowledge articles, documentation, and effective troubleshooting capabilities to resolve incidents. When required, escalation to Level 2 or Level 3 specialists with clearly documented steps taken, articles and documentation used will be a key in efficient resolution of incidents. Primary Duties and Responsibilities Primary Responsibilities: Availability to work either day or night shifts positions During high volume periods, will need to help monitor and traffic ticket queues in dedicated customer Service Now instance. Call and work with on-call resources to escalate and hand off high priority issues. Resolve monitoring alerts and escalate tickets for next level support when required. Communicate with customer for issues via phone, email, and/or chat. Document customer interactions in tickets. Documentation and general administrative duties as assigned. Skills and Knowledge Excellent customer service Clear and concise communication Ability to learn quickly. Intermediate technical knowledge of a wide range of technologies described below. Troubleshooting and critical thinking capabilities. Adaptability Ability to follow and create standard operating procedures and knowledge articles (SOPs and KBs) Prioritize and multitask efficiently. Plan, communicate, implement, and document changes, such as patching or infrastructure changes. Create and/or update documentation. Intermediate understanding of the following technologies Operating Systems (Windows, Linux) Service Now Public Cloud (OCI, Azure) including cloud networking, storage, PaaS services etc. Database PaaS services in Public Cloud Knowledge financial industry of Kubernetes an Asset. Show more Show less
Service Assurance – Cloud Analyst Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves. Purpose and Objectives Over nearly 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and working intensively with our products. We measure our success by customer satisfaction. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Experience in first level contact for support in the hosting industry, data center operations Provide support and maintenance for public and private cloud platforms and/or customer incidents in accordance with Service Level Agreements. Monitor customer’s infrastructure in Azure alert, Solar Winds, and ScienceLogic. KCS (knowledge-centered Service) methodology with knowledge base articles in every customer interaction. Perform managed service-related tasks such as troubleshooting Azure related issues (public cloud), creating a ticket and escalating to Microsoft support, troubleshooting locally hosted cloud issues (private cloud), vSphere related support, VM backups and restoration, etc. Work with partners, vendors, and hyperscalers to provide a legendary customer experience. Be part of a tight-knit team of professionals Working collaboratively with customers. Learn new skills and technologies that will open paths to many new careers. Innovate and prototype new tools that will help Centrilogic run simply. Join the Centrilogic Family and become an ambassador for the Service Assurance Organization. EDUCATION University degree or College diploma program in Computer Science or a related field. Any Operational System or Database Administration certification will be considered as an added advantage. Required SKILLS AND COMPETENCIES Excellent English communication skills (written and oral). Excellent organization and time management skills. Ability to handle multiple requests in an organized manner with minimal supervision Knowledge of business and technology processes. Good understanding of network components, virtual machine hosting and support and public cloud (Azure/AWS). Knowledge/experience in Cloud Networking is a plus. Must be able to work on rotating shift schedule Work Experience Experience working in a Data Center environment or Customer Service organizations LOCATION Hyderabad, Telangana, India Show more Show less
Service Assurance – Cloud Analyst Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves. Purpose and Objectives Over nearly 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and working intensively with our products. We measure our success by customer satisfaction. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: • Experience in first level contact for support in the hosting industry, data center operations • Provide support and maintenance for public and private cloud platforms and/or customer incidents in accordance with Service Level Agreements. • Monitor customer’s infrastructure in Azure alert, Solar Winds, and ScienceLogic. • KCS (knowledge-centered Service) methodology with knowledge base articles in every customer interaction. • Perform managed service-related tasks such as troubleshooting Azure related issues (public cloud), creating a ticket and escalating to Microsoft support, troubleshooting locally hosted cloud issues (private cloud), vSphere related support, VM backups and restoration, etc. • Work with partners, vendors, and hyperscalers to provide a legendary customer experience. • Be part of a tight-knit team of professionals • Working collaboratively with customers. • Learn new skills and technologies that will open paths to many new careers. • Innovate and prototype new tools that will help Centrilogic run simply. • Join the Centrilogic Family and become an ambassador for the Service Assurance Organization. EDUCATION • University degree or College diploma program in Computer Science or a related field. • Any Operational System or Database Administration certification will be considered as an added advantage. SKILLS AND COMPETENCIES Required: • Excellent English communication skills (written and oral). • Excellent organization and time management skills. • Ability to handle multiple requests in an organized manner with minimal supervision • Knowledge of business and technology processes. • Good understanding of network components, virtual machine hosting and support and public cloud (Azure/AWS). • Knowledge/experience in Cloud Networking is a plus. • Must be able to work on rotating shift schedule WORK EXPERIENCE • Experience working in a Data Center environment or Customer Service organizations. Show more Show less
Purpose Over 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. We are looking for a passionate and experienced Data Engineer to work with our other 70 Software, Data and DevOps engineers to guide and assist our clients’ data modernization journey. Our team works with companies with ambitious missions - clients who are creating new, innovative products, often in uncharted markets. We work as embedded members and leaders of our clients' development and data teams. We bring experienced senior engineers, leading-edge technologies and mindsets, and creative thinking. We show our clients how to move to the modern frameworks of data infrastructures and processing, and we help them reach their full potential with the power of data. In this role, you'll be the day-to-day primary point of contact with our clients to modernize their data infrastructures, architecture, and pipelines. Principal Responsibilities Consulting clients on cloud-first strategies for core bet-the-company data initiatives Providing thought leadership on both process and technical matters Becoming a real champion and trusted advisor to our clients on all facets of Data Engineering Designing, developing, deploying, and supporting the modernization and transformation of our client’s end-to-end data strategy, including infrastructure, collection, transmission, processing, and analytics Mentoring and educating clients’ teams to keep them up to speed with the latest approaches, tools and skills, and setting them up for continued success post-delivery Required Experience And Skills Must have either Microsoft Certified Azure Data Engineer Associate or Fabric Data Engineer Associate certification. Must have experience working in a consulting or contracting capacity on large data management and modernization programs. Experience with SQL Servers, data engineering, on platforms such as Azure Data Factory, Databricks, Data Lake, and Synapse. Strong knowledge and demonstrated experience with Delta Lake and Lakehouse Architecture. Strong knowledge of securing Azure environment, such as RBAC, Key Vault, and Azure Security Center. Strong knowledge of Kafka and Spark and extensive experience using them in a production environment. Strong and demonstrable experience as DBA in large-scale MS SQL environments deployed in Azure. Strong problem-solving skills, with the ability to get to the route of an issue quickly. Strong knowledge of Scala or Python. Strong knowledge of Linux administration and networking. Scripting skills and Infrastructure as Code (IaC) experience using PowerShell, Bash, and ARM templates. Understanding of security and corporate governance issues related with cloud-first data architecture, as well as accepted industry solutions. Experience in enabling continuous delivery for development teams using scripted cloud provisioning and automated tooling. Experience working with Agile development methodology that is fit for purpose. Sound business judgment and demonstrated leadership Show more Show less
Data Engineer Purpose: Over 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. We are looking for a passionate and experienced Data Engineer to work with our other 70 Software, Data and DevOps engineers to guide and assist our clients data modernization journey. Our team works with companies with ambitious missions - clients who are creating new, innovative products, often in uncharted markets. We work as embedded members and leaders of our clients development and data teams. We bring experienced senior engineers, leading-edge technologies and mindsets, and creative thinking. We show our clients how to move to the modern frameworks of data infrastructures and processing, and we help them reach their full potential with the power of data. In this role, youll be the day-to-day primary point of contact with our clients to modernize their data infrastructures, architecture, and pipelines. Principal Responsibilities: Consulting clients on cloud-first strategies for core bet-the-company data initiatives Providing thought leadership on both process and technical matters Becoming a real champion and trusted advisor to our clients on all facets of Data Engineering Designing, developing, deploying, and supporting the modernization and transformation of our client s end-to-end data strategy, including infrastructure, collection, transmission, processing, and analytics Mentoring and educating clients teams to keep them up to speed with the latest approaches, tools and skills, and setting them up for continued success post-delivery Required Experience and Skills: Must have either Microsoft Certified Azure Data Engineer Associate or Fabric Data Engineer Associate certification. Must have experience working in a consulting or contracting capacity on large data management and modernization programs. Experience with SQL Servers, data engineering, on platforms such as Azure Data Factory, Databricks, Data Lake, and Synapse. Strong knowledge and demonstrated experience with Delta Lake and Lakehouse Architecture. Strong knowledge of securing Azure environment, such as RBAC, Key Vault, and Azure Security Center. Strong knowledge of Kafka and Spark and extensive experience using them in a production environment. Strong and demonstrable experience as DBA in large-scale MS SQL environments deployed in Azure. Strong problem-solving skills, with the ability to get to the route of an issue quickly. Strong knowledge of Scala or Python. Strong knowledge of Linux administration and networking. Scripting skills and Infrastructure as Code (IaC) experience using PowerShell, Bash, and ARM templates. Understanding of security and corporate governance issues related with cloud-first data architecture, as well as accepted industry solutions. Experience in enabling continuous delivery for development teams using scripted cloud provisioning and automated tooling. Experience working with Agile development methodology that is fit for purpose. Sound business judgment and demonstrated leadership
Purpose Our customers demand the highest quality and reliability for their services, and we look for innovative ways to meet that demand. Our internal systems are a key component to providing world-class customer experiences via solution engagements or self-serve portals by conveying the optimal data to feed process automation workflows, and business analytics in the most efficient, resilient, and scalable manner. Sales, Financial, and Operational efficiencies are critical to the white-glove treatment Centrilogic strives to maintain. To that end, the internal systems must optimize workflows and data entry to enable staff efficiency and automate repeatable processes. Reporting directly to the Director, Business Transformation this position will be based in India. Responsibilities Codes, tests and debugs in-house applications and interface with SaaS applications. Design, configure and maintain forms, business logics and workflows in SaaS applications. Develop containerized microservices Communicate with both RESTful and SOAP services Collaborate with software development team to fix and improve existing applications Monitor and assess current system performance Identify scalability issues and opportunities Support software testers and application engineers during deployments and maintenance Provide support for testing/development/staging environments Create testing strategies and procedures for all core components Produce and maintain documentation on installations, procedures, and requirements for systems. Research, suggest and implement new technologies, strategies and ways to solve technical issues. Qualifications 4+ years experienced with Python. 5+ years web application development experience. 5+ Experience with .NET Framework, .NET Core, ASP.NET Core, MVC, Entity Framework Experience with containerized application deployments and orchestration (Docker Swarm/Kubernetes) Languages: Python, C#, PHP, JavaScript, HTML and CSS Experience in SaaS applications such as Cherwell, Microsoft Navision, AutoTask, ServiceNow and/or ServiceNow. Frameworks: jQuery, Node.js, Angular or React. Database development skills: SQL Server, SSRS, SSIS, MySQL. Experience with distributed systems and microservices architecture Strict adherence to process and procedures Understanding and hands on expertise with the SDLC lifecycle Experience building and maintaining scalable REST APIs Experience with different deployment tools - Jenkins, Hudson, TFS Deployment, TeamCity Source Control expertise (Git/TFS/Subversion) Skills in Windows and Linux environments a plus Experience with CI/CD Pipelines (Jenkins, Git) Experience with Containers in a production environment BS in Computer Science or equivalent industry experience. Experience working in an Agile, TDD environment Excellent communication skills, both oral and written Mastery of design patterns and anti-patterns Strong analytical and troubleshooting skills Superior oral/written communication and time management skills Ability to work in a high growth, fast paced environment Show more Show less
Data Engineer Purpose: Over 15 years, we have become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services. Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. We are looking for passionate and experienced Data Engineer to work with our other 70 Software, Data and DevOps engineers to guide and assist our clients’ data modernization journey. Our team works with companies with ambitious missions - clients who are creating new, innovative products, often in uncharted markets. We work as embedded members and leaders of our clients' development and data teams. We bring experienced senior engineers, leading-edge technologies and mindsets, and creative thinking. We show our clients how to move to the modern frameworks of data infrastructures and processing, and we help them reach their full potentials with the power of data. In this role, you'll be the day-to-day primary point of contact with our clients to modernize their data infrastructures, architecture, and pipelines. Principal Responsibilities: Consulting clients on cloud-first strategies for core bet-the-company data initiatives Providing thought leadership on both process and technical matters Becoming a real champion and trusted advisor to our clients on all facets of Data Engineering Designing, developing, deploying, and supporting the modernization and transformation of our client’s end-to-end data strategy, including infrastructure, collection, transmission, processing, and analytics Mentoring and educating client’s teams to keep them up to speed with the latest approaches, tools and skills, and setting them up for continued success post delivery Required Experience and Skills: MUST have either Microsoft Certified Azure Data Engineer Associate or Fabric Data Engineer Associate. MUST have experience working in consulting or contracting capacity in large data management and modernization programs. Experience with SQL Servers, data engineering, on platforms such as Azure Data Factory, Databricks, Data Lake, and Synapse. Strong knowledge and demonstrated experience with Delta Lake and Lakehouse Architecture. Strong knowledge of securing Azure environment, such as RBAC, Key Vault, and Azure Security Center. Strong knowledge of Kafka and Spark and extensive experience using them in a production environment. Strong and demonstrable experience as DBA in large-scale MS SQL environments deployed in Azure. Strong problem-solving skills, with the ability to get to the route of an issue quickly. Strong knowledge of Scala or Python. Strong knowledge of Linux administration and networking. Scripting skills and Infrastructure as Code (IaC) experience using PowerShell, Bash, and ARM templates. Understanding of security and corporate governance issues related with cloud-first data architecture, as well as accepted industry solutions. Experience in enabling continuous delivery for development teams using scripted cloud provisioning and automated tooling. Experience working with Agile development methodology that is fit for purpose. Sound business judgment and demonstrated leadership
Manager, Service Assurance Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves. PURPOSE AND OBJECTIVES Over nearly 15 years, we’ve become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation and connectivity services. Headquartered in Canada and with regional headquarters in the U.S., India, and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. Reporting to VP, Service Assurance, this onsite role will be based out of our Hyderabad, India office location. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Strategic Partnership – business acumen and ability to inspire others Work directly with the Vice President of Service Assurance on strategic projects connected to the organizational goals. Provide goals for your team members which clearly show a link between their success and that of Service Assurance organization and Centrilogic. Foster an environment of Psychological Safety where failures are treated as learning opportunities. Role model behaviors, policies and procedures to ensure team members are compliant on Centrilogic and Service Assurance processes. Be transparent in your decision making e.g.: clear and fair promotion and career progression decisions. Tech Whisperer Behavior – translate IT to business people and business imperatives to engineers Ensure employee development plans are documented in BambooHR and regularly reviewed with your team members (at least once a month). Provide clear and timely feedback to your employees regarding their performance and development (bi-weekly or at least once a month). Regular alignment to ensure good cooperation with leaders of all departments (e.g.: Practice Teams, Service Management Office, Service Delivery Managers, Sales, Project Management Office, etc.). No Stone Unturned Mindset – challenge each other to think outside of the box Create best practices for your team in your own responsibility area that help Service Assurance move towards ITIL v4 (Information Technology Infrastructure Library) best practices in problem and incident management. Efficient resource allocation within own responsibility area based on empirical data and not merely anecdotal evidence. Work with teams to implement preventative measures and improvements. E.g.: promoting an RCA methodology in Service Assurance, scheduling regular preventive maintenance tasks, etc. Billable Mindset – focus on value added services and revenue expansion opportunities Host or co-facilitate presentations and/or meetings with customers (i.e.: managers, directors, stakeholders, senior analysts, etc.). Ensure achievement of both team Key Performance Indicators as well as overall Service Assurance organizational KPI’s (i.e.: SLOs, SLAs, etc.). Work on our IT Service Management solution (ServiceNow) to promote a Knowledge Centered Support strategy within the organization. Customer First Approach – keep the promise and act without customers best interest in mind Balance queue and incident management with training and development opportunities for your staff. Ensure compliance and improvement of all mandatory Centrilogic and Service Assurance processes and training. Safeguard engineers proactively act on alarms detected in our monitoring infrastructure i.e.: Logic Monitor, Azure, Zerto, etc. Act as a point of contact for escalations related to complex technical issues, ensuring internal stakeholders and customers are kept up to date with incident resolution progress. Coordinate with Account Teams, ITSM Queue Leads, Service Assurance and Practice (Delivery / Engineering) teams to ensure timely resolution. Participate in post-incident reviews (PIRs) and contribute to the improvement of incident management processes. Be part of a small, tight-knit team of professionals Working collaboratively on customer-oriented projects. Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here. Get the small startup feel with enterprise backing. Innovate and prototype new tools that will help Centrilogic run simple. Anything you can think of to make the business run better will get Centrilogic support. Join the Centrilogic Family and become an ambassador for the Service Assurance Organization. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas. SKILLS AND COMPETENCIES Required: 4+ years of leadership experience in a technology or telecommunications environment. Knowledge of business and technology processes. Proven track record of escalation management experience. Excellent Critical Thinking and Emotional Intelligence skills. Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level. At least two of the following subject matters: Intermediate knowledge of any Network technology (Cisco, Juniper, Fortinet, etc.). Intermediate knowledge of Hosting, VPS, Public or Private cloud services (Azure, AWS, etc.). Basic knowledge of any IT Infrastructure Monitoring system (Logic Monitor, Alert Logic, etc.). Basic knowledge of any Backup / Disaster Recovery solutions (CommVault, Zerto, etc.). Basic knowledge of any Firewall and Security tools (FortiGate, Firepower, SRX, etc.). Basic understanding of database concepts, including SQL Queries, data structured, database management principles and common platforms (SQL Server, Oracle, MySQL, etc.). WORK EXPERIENCE 5+ years of experience in the technology or telecommunications sector. Experience leading a Technical Support Operations Center or Mission-Critical Control team is a plus. LOCATION Centrilogic - Hyderabad Office, India This job is not remote.
Sales Administrator – CRM & Sales Operations About the Company Centrilogic is a premier global provider of multi-cloud management, cloud-native application development solutions, data, and strategic end-to-end digital transformation services. Headquartered in Canada with regional headquarters in the US and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. Position Summary We are seeking a detail-oriented and highly reliable Sales Administrator (Offshore) to support our Sales and Sales Operations teams with data entry, CRM updates, reporting, quote processing, and workflow automation . The ideal candidate has a strong understanding of sales systems, excellent organizational skills, and the ability to work independently while aligning with our North American teams. Key Responsibilities Maintain and update CRM records (Salesforce) to ensure data accuracy for accounts, contacts, opportunities, and activities. Create, edit, and track quotes, proposals, and order forms in CPQ based on direction from Inside or Field Sales teams. Assist with renewal tracking and contract lifecycle management. Prepare weekly sales reports, pipeline summaries, and activity dashboards for leadership. Support campaign execution by cleaning and segmenting prospect/customer data lists. Monitor and manage shared sales inboxes for lead routing, meeting scheduling, or customer inquiries. Identify opportunities for sales process automation and assist in implementation (e.g., workflows, templates). Collaborate with IT or RevOps to document and improve sales tech stack usage and workflows. Work within North American time zone overlaps (e.g., 6:00 am – 2:00 pm EST preferred). Qualifications 2–4 years of experience in sales administration, CRM operations, or a similar support role for North American or European clients. Proficient in Salesforce, SalesLoft, or other CRM platforms. Strong Excel skills for reporting and data manipulation. Familiarity with quoting tools, DocuSign, or CPQ platforms is a plus. Strong English communication skills (written and verbal). Self-motivated, highly organized, and comfortable working remotely. Experience with task management or collaboration tools (MS Teams). Preferred Skills Experience supporting an MSP, IT services company, or technology reseller. Exposure to workflow tools (Zapier, Power Automate, or similar). Ability to document SOPs and create playbooks for repetitive tasks.
Senior Accountant Purpose We are looking for a skilled and detail-oriented Senior Accountant to join our Finance team. The role involves managing day-to-day financial activities, ensuring timely reporting, and maintaining compliance with statutory requirements. The ideal candidate should have a solid understanding of Indian accounting standards, taxation laws, and financial controls. Primary Responsibilities Provide support to the Finance team and other internal departments with complex accounting matters. Protects organization's value by keeping information confidential. Ad hoc finance related duties Assist with month-end, quarter-end and year-end reconciliations and financial reporting Accounting & Bookkeeping Oversee daily accounting operations, including journal entries and ledger maintenance. Ensure timely month-end and year-end closing. Manage Accounts Payable (AP) and Accounts Receivable (AR) functions. Potential to include AR and AP for North American entities. Where applicable, reconcile vendor invoices to time sheets used for billing customers Taxation & Compliance Prepare and file GST returns (GSTR-1, GSTR-3B, Annual Returns, etc.). Handle TDS/TCS compliance and return filings. Ensure accurate and timely filing of Professional Tax (PT) and Provident Fund (PF) returns. Assist in statutory audits, internal audits, and tax assessments. Financial Reporting & Budgeting Prepare monthly MIS reports, Profit & Loss statements, and Balance Sheets. Prepare divisional reports for any North American divisions assigned. Develop monthly budgets in coordination with business requirements. Ensure adherence to applicable accounting standards and internal policies. Focus analytics on the cost structure within the divisions to ensure controllable costs are being managed optimally and within budgets Reconcile intercompany balances and investments and support consolidation process Banking & Treasury Reconcile bank accounts and manage banking transactions. Process payroll disbursements, vendor payments, and statutory dues. Track customer receipts to ensure vendors are paid upon receipt and set up required vendor payments. Additional Responsibilities Liaise with external auditors, consultants, and statutory authorities. Drive process improvements and enhance internal financial controls. Maintain and update fixed asset registers and compute depreciation. Assist Canada Finance Team Key Skills & Competencies: In-depth knowledge of accounting principles and tax laws Proficiency in Zoho Books, Microsoft Navision and Zoho Payroll Strong Excel skills (including Pivot Tables, VLOOKUP, and advanced formulas) Analytical thinking and high attention to detail Effective communication and interpersonal abilities Preferred Qualifications: Chartered Accountant (CA) or MBA (Finance) Prior experience in mid-to-large organizations or a CA firm Required Experience & Skills 4–8 years for MBA (Finance) graduates 1–2 years for qualified Chartered Accountants (CA) CA / MBA (Finance) Proactive, self-starter with a strong work ethic Well-organized with ability to work independently Great attention to detail About Centrilogic Centrilogic is a global provider of managed IT solutions. With a comprehensive portfolio of IT infrastructure, private connectivity, and application services, Centrilogic works with clients to develop adaptable and dependable IT solutions that enable them to achieve positive business outcomes. The company’s dedication to a client-centric philosophy has earned it the trust of some of the world’s most innovative companies and visionaries. With regional headquarters in Canada, USA, and the United Kingdom, Centrilogic delivers solutions to clients throughout North America, Europe, India, and Asia.
Senior Accountant Purpose We are looking for a skilled and detail-oriented Senior Accountant to join our Finance team. The role involves managing day-to-day financial activities, ensuring timely reporting, and maintaining compliance with statutory requirements. The ideal candidate should have a solid understanding of Indian accounting standards, taxation laws, and financial controls. Primary Responsibilities Provide support to the Finance team and other internal departments with complex accounting matters. Protects organization's value by keeping information confidential. Ad hoc finance related duties Assist with month-end, quarter-end and year-end reconciliations and financial reporting Accounting & Bookkeeping Oversee daily accounting operations, including journal entries and ledger maintenance. Ensure timely month-end and year-end closing. Manage Accounts Payable (AP) and Accounts Receivable (AR) functions. Potential to include AR and AP for North American entities. Where applicable, reconcile vendor invoices to time sheets used for billing customers Taxation & Compliance Prepare and file GST returns (GSTR-1, GSTR-3B, Annual Returns, etc.). Handle TDS/TCS compliance and return filings. Ensure accurate and timely filing of Professional Tax (PT) and Provident Fund (PF) returns. Assist in statutory audits, internal audits, and tax assessments. Financial Reporting & Budgeting Prepare monthly MIS reports, Profit & Loss statements, and Balance Sheets. Prepare divisional reports for any North American divisions assigned. Develop monthly budgets in coordination with business requirements. Ensure adherence to applicable accounting standards and internal policies. Focus analytics on the cost structure within the divisions to ensure controllable costs are being managed optimally and within budgets Reconcile intercompany balances and investments and support consolidation process Banking & Treasury Reconcile bank accounts and manage banking transactions. Process payroll disbursements, vendor payments, and statutory dues. Track customer receipts to ensure vendors are paid upon receipt and set up required vendor payments. Additional Responsibilities Liaise with external auditors, consultants, and statutory authorities. Drive process improvements and enhance internal financial controls. Maintain and update fixed asset registers and compute depreciation. Assist Canada Finance Team Key Skills & Competencies: In-depth knowledge of accounting principles and tax laws Proficiency in Zoho Books, Microsoft Navision and Zoho Payroll Strong Excel skills (including Pivot Tables, VLOOKUP, and advanced formulas) Analytical thinking and high attention to detail Effective communication and interpersonal abilities Preferred Qualifications: Chartered Accountant (CA) or MBA (Finance) Prior experience in mid-to-large organizations or a CA firm Required Experience & Skills 4–8 years for MBA (Finance) graduates 1–2 years for qualified Chartered Accountants (CA) CA / MBA (Finance) Proactive, self-starter with a strong work ethic Well-organized with ability to work independently Great attention to detail About Centrilogic Centrilogic is a global provider of managed IT solutions. With a comprehensive portfolio of IT infrastructure, private connectivity, and application services, Centrilogic works with clients to develop adaptable and dependable IT solutions that enable them to achieve positive business outcomes. The company’s dedication to a client-centric philosophy has earned it the trust of some of the world’s most innovative companies and visionaries. With regional headquarters in Canada, USA, and the United Kingdom, Centrilogic delivers solutions to clients throughout North America, Europe, India, and Asia.
As the ITSM Queue Lead at Centrilogic, you will be instrumental in ensuring the efficient handling of service tickets in accordance with Service Level Agreements (SLAs). Your role will involve acting as a central point of contact between customers, service teams, and internal stakeholders to drive service excellence and customer satisfaction. Your primary responsibilities will include managing ticket queues by organizing and prioritizing service tickets, ensuring prompt resolution within SLAs. You will be responsible for assigning tickets to appropriate team members based on expertise, escalating complex issues as needed, and proactively tracking ticket resolution to avoid SLA breaches. Additionally, you will serve as a liaison between customers, service engineers, and management, providing regular updates on ticket status, incident escalations, and resolutions. Quality assurance is a key aspect of your role, requiring you to maintain high-quality ticket documentation, verify customer satisfaction upon closure, and prepare regular reports on key performance indicators (KPIs) for internal stakeholders. Your role will also involve investigating negative customer surveys, identifying preventative measures, optimizing processes, implementing best practices to improve service delivery efficiency, and supporting service teams by providing guidance and mentorship during complex incidents. To excel in this role, you should possess excellent communication skills, strong organizational abilities, technical expertise in data center operations and cloud platforms, problem-solving capabilities, and knowledge of ITIL practices related to Incident, Problem, and Service Management. A customer-centric mindset and a minimum of 3 years of experience in technical support or data center operations are required, along with familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Experience with cloud platforms like Azure, AWS, or private cloud environments would be advantageous. Ideally, you should hold a university degree or college diploma in Computer Science or a related field. This position is based in Hyderabad, India, and offers you the opportunity to work with diverse technologies, troubleshoot real-time customer issues, and contribute to the success of Centrilogic's Service Assurance organization.,
Manager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism. Job Duties Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development. Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations. Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals. Drive operational excellence by maturing processes for efficiency, reliability, and scalability. Follow Centrilogic’s structured ITSM workflows for change management, incident response, and service requests. Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms. Coordinate with Onshore Technical leaders for work allocation and technical direction Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded. Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives. Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance. Validate implementation results and ensure documentation is complete and accurate within ITSM systems. Utilize real time dashboards to balance out work across the team(s) Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams. Requirements Available for after-hours escalations. Ability to multi-task, pivot quickly and understand “sense of urgency" Qualifications 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role. Knowledge of managing patching of infrastructure (network and servers) Knowledge of business and technology processes. Proven track record of escalation management experience. Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices. Proven experience in process development and operational maturity. Excellent Critical Thinking and Emotional Intelligence skills. Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level. General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds is an asset. University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas. Location Centrilogic - Hyderabad Office, India This job is not remote .
As a Manager, Platform and Infrastructure at Centrilogic, you will play a crucial role in leading a team of network and cloud administrators to deliver high-quality service to our clients. Your responsibilities will include: - Leading, coaching, and developing a high-performing team to foster technical growth and career development. - Promoting a culture of accountability, collaboration, and continuous improvement within the engineering and operations teams. - Driving operational excellence by maturing processes for efficiency, reliability, and scalability. - Following structured ITSM workflows for change management, incident response, and service requests. - Collaborating with cross-functional teams to ensure seamless service delivery and integration across platforms. - Maintaining strong relationships with high-value clients and ensuring service expectations are met and exceeded. - Monitoring and improving client satisfaction through proactive engagement and service enhancement initiatives. - Ensuring infrastructure patching is performed regularly and effectively to maintain security and compliance. - Validating implementation results and ensuring documentation is complete and accurate within ITSM systems. - Utilizing real-time dashboards to balance work across the team(s). - Establishing and promoting collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams. Qualifications required for this role include: - 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role. - Knowledge of managing patching of infrastructure (network and servers). - Knowledge of business and technology processes. - Proven track record of escalation management experience. - Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices. - Proven experience in process development and operational maturity. - Excellent Critical Thinking and Emotional Intelligence skills. - Ability to communicate effectively at different levels - direct reports, peers, ELT, and C-level. - General experience of Cloud technologies (e.g., Azure, VMWare, AWS, Windows, Linux) and Network Technology (e.g., Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset. - Knowledge of IT infrastructure monitoring systems (e.g., Logic Monitor & Solar Winds is an asset). - University degree or College diploma program in Computer Science, Business and Technology, Information Systems, or related areas. Please note that this position is based at Centrilogic's Hyderabad Office in India and is not remote.,