Manager, Platform and Infrastructure

As a Manager, Platform and Infrastructure at Centrilogic, you will play a crucial role in leading a team of network and cloud administrators to deliver high-quality service to our clients. Your responsibilities will include: - Leading, coaching, and developing a high-performing team to foster technical growth and career development. - Promoting a culture of accountability, collaboration, and continuous improvement within the engineering and operations teams. - Driving operational excellence by maturing processes for efficiency, reliability, and scalability. - Following structured ITSM workflows for change management, incident response, and service requests. - Collaborating with cross-functional teams to ensure seamless service delivery and integration across platforms. - Maintaining strong relationships with high-value clients and ensuring service expectations are met and exceeded. - Monitoring and improving client satisfaction through proactive engagement and service enhancement initiatives. - Ensuring infrastructure patching is performed regularly and effectively to maintain security and compliance. - Validating implementation results and ensuring documentation is complete and accurate within ITSM systems. - Utilizing real-time dashboards to balance work across the team(s). - Establishing and promoting collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams. Qualifications required for this role include: - 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role. - Knowledge of managing patching of infrastructure (network and servers). - Knowledge of business and technology processes. - Proven track record of escalation management experience. - Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices. - Proven experience in process development and operational maturity. - Excellent Critical Thinking and Emotional Intelligence skills. - Ability to communicate effectively at different levels - direct reports, peers, ELT, and C-level. - General experience of Cloud technologies (e.g., Azure, VMWare, AWS, Windows, Linux) and Network Technology (e.g., Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset. - Knowledge of IT infrastructure monitoring systems (e.g., Logic Monitor & Solar Winds is an asset). - University degree or College diploma program in Computer Science, Business and Technology, Information Systems, or related areas. Please note that this position is based at Centrilogic's Hyderabad Office in India and is not remote.,