Field Tech Senior Associate - ITIL

Role Overview: As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana, India, you will be a contributing member of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework and be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will have the opportunity to learn new and emerging technologies as needed, guided by business requirements. Key Responsibilities: - Provide support to End Users in a Client Environment - Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework - Handle IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals - Learn new and emerging technologies guided by business requirements Qualifications Required: - 5+ years experience in End User Computing, IT Support, Asset Management - Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support - Good understanding of ITIL Framework - Experience in using ITSM Tools like Service Now, Remedy, etc. - Good Communication Skills (Written & Spoken) in English - Ability to physically perform general office requirements - Willingness to work on rotational shifts 24x7 - Travel including overnight domestic may be required (Note: The additional details of the company were not provided in the Job Description.),