327 Remedy Jobs

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging technologies as required, guided by business requirements. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are necessary. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Strong communication skills in English, both written and spoken, are required. Additionally, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by business requirements. To be successful in this role, you should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (both written and spoken) in English are required. You should also be able to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. If you are an exceptional, innovative, and passionate individual looking to grow with a forward-thinking organization, apply now to be part of NTT DATA's team in Navi Mumbai, Maharashtra (IN-MH), India.,

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and will be measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required. This may involve moving equipment between desks, floors, or buildings as needed. You will also need to learn new and emerging technologies as required by business requirements. The ideal candidate should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy, etc., will be advantageous. Excellent communication skills (both written and spoken) in English are necessary. You should also have the ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic stays, may be required. NTT DATA is a global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

You are a fast-growing Managed Service Provider with leading Global Enterprises/Telecom Service Providers as clients. The company is expanding its India Operations and seeking experienced and dedicated Network Engineers to join the Support Team. Ideal candidates will be BE/BSc/Diploma engineers with 2-3 years of experience and Cisco certified (CCNA). Your responsibilities will include having a solid Understanding of TCP/IP and troubleshooting Network Connectivity issues. You should have hands-on experience with Cisco routers, switches, and security devices, focusing on Routing & Switching & Security. Proficiency in troubleshooting enterprise networks with technologies like Static routes, EIGRP, BGP, OSPF, STP, UDLD, ARP, VTP, EtherChannels, IP Addressing & Subnetting, WAN technologies (MPLS, SDN), Firewall, Access list, Stateful Inspection, NAT, VPN, and Tunneling is essential. As a Network Engineer, you will provide Level-1 support for network-related issues, monitor system performance for availability and reliability, and work in a network operations center environment. Familiarity with ITIL practices and processes is required, along with strong research, investigation, and evaluation skills for structured problem-solving. Effective communication with TAC, vendors, and IT teams for issue resolution is crucial. Additional Requirements: - Strong verbal and written communication skills - Excellent interpersonal skills and ability to work as part of a team - Effective collaboration across internal and external organizations - Strong technology background Location: Bangalore Email: careers@intuitorit.com,

You are invited to join Infosys BPM Ltd. as a Service Desk - Voice for International Voice Process in Pune. As a member of our team, you will play a crucial role in providing L1 support and resolving client issues through calls, chat, and email. Your excellent communication skills will be key in ensuring effective client interactions. Additionally, experience with ticketing tools like ServiceNow, Remedy, and control M will be advantageous. In this role, you will utilize your expertise in resolving queries related to VPN, Drivers, O365, driver installations, Active directory, operating systems, networking, and cloud computing. Proficiency in using productivity applications such as Microsoft Office tools is essential. As part of our 24/7 work environment, you will be expected to demonstrate analytical problem-solving abilities and a proactive approach to addressing customer issues promptly and efficiently. To excel in this position, you must possess exceptional communication skills and be willing to work US shift timings. Participation in specific training programs mandated by the client is non-negotiable. Your commitment to working full-time in Pune and completing 15 years of education is required. Knowledge and experience in resolving queries using voice skills within the specified domains are preferred qualifications. If you are a dedicated professional with a passion for delivering exceptional service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity with Infosys BPM Ltd. We look forward to welcoming you to our team and embarking on a rewarding journey together.,

Jul 28, 2025 Location: Kolkata Designation: Analyst End to end contract life cycle management. Review contractual documentation such as master services agreements (MSAs), statement of works (SOWs), non-disclosure agreements (NDAs), consortium/ JV agreements, subcontractor agreements, license agreements, alliance agreements, change orders/amendments, request for proposals, etc. for identifying the contractual obligations of the firm. Coordinate with the engagements team to identified how the contractual obligations of the firm are being fulfilled. Decide on the safeguards and action plan in close coordination with the engagement team with regards to the identified contractual obligations. Tracking incidents where contractual obligations are not been met and working with the engagement team to remedy the same. Tracking scenarios where there is a potential that the contractual obligations may not be met in future and working with the business team to resolve issue. Preparing reports on the status/ outcome of the contract management reviews for consideration of the management. Ensure regular stakeholders communication. Build, develop and maintain good relationship with all stakeholders. Support in tracking key contractual commitments. Ad hoc contract management support activities. Desired skills: Compliance or legal experience, good communication skill, analytical mindset.

Req ID: 333023 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

SAP QM Number of Openings 2 Total Yrs. of Experience 10+ years Relevant Yrs. of experience 8+ years Mandatory skills SAP QM Desired/ Secondary skills SAP PP Domain SAP PP/QM Work Location given in ECMS ID India-Any Location- Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NA ABOUT THE ROLE SAP QM Consultant for a world leading pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom. The candidate should possess broad functional knowledge in his/her domain and in-depth technical knowledge in the SAP PP/QM module in ECC. The Candidate should also have good integration knowledge of Global label management with PP, MM, SD, WM & PM Modules in SAP ECC system. The candidate must have good exposure to Pharmaceutical Industry and its related processes. Key Roles and Responsibilities: As an SAP PP/QM consultant, he will be responsible in providing support activities in SAP QM module in SAP ECC in Application Maintenance and ability to work in Projects related to Application Development & transformation projects. Will be working closely with the Architects and Business Stakeholders in delivering Incremental Changes and Bug fixes. Must work independently in Small, Medium & Complex projects. Ability to work Collaboratively with PP/QM and other capabilities. Flexibility to work in shifts & from office. Skills and Experience Essential Configure and customize SAP QM to integrate with PP, MM, PM and IM to support end to end procurement, manufacturing sales and quality processes. Implement quality control solutions including inspection lot management, quality notifications, quality certificates and non-conformance management to ensure product quality standards are met throughout product life cycles. Work closely with technical and functional teams to ensure proper integration of the SAP QM modules on the integration aspects and configuration dependencies with PP, MM, PM, FICO & SD. Provide ongoing post go-live support, trouble shoot issues and continuously improve SAP ECC quality management processes to ensure compliance, efficiency and product quality. Should be able to prepare documents such as business processes, functional specifications based on the requirements as per SAP Activate Methodology. Should be able to prepare Test scenarios, test scripts for a business process and good to have advanced testing tools & automation. Experience in Incident & Change Management tools like SAP Solution Manager, ServiceNow, Remedy. Should have good knowledge on ITIL and Application life cycle management processes. Location- PAN India Yrs of Exp-10+Yrs

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Perform manual provisioning and deprovisioning of user access for high-risk and complex applications. Handle escalated incident requests and automation failures, including conducting root cause analysis. Execute compliance assurance activities such as access certification remediation and leaver audits. Support the onboarding and offboarding of applications into the Global Access Control (GAC) manual provisioning process. Proactively identify and highlight inefficiencies in provisioning workflows to drive optimization. Collaborate with cross-functional teams to resolve provisioning dependencies and issues. Train and mentor junior analysts to ensure adherence to provisioning standards and policies. Required Skills and Qualifications: 7-10 years of experience in Identity and Access Management (IAM) operations. Deep expertise in SailPoint IdentityIQ and ServiceNow platforms. Strong understanding of access control principles, including least privilege and toxic combinations . Proven experience in incident resolution, root cause analysis, and compliance-related support. Excellent analytical, documentation, and stakeholder communication skills. Familiarity with ITIL processes and ticket lifecycle management. Required Skills IAM, Provisioning and deprovisioning, AD, LDAP, ServiceNow/ Remedy/ Jira

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582

As a System Engineer L1 at our fast-growing Managed Service Provider, you will play a crucial role in our Support Team that caters to leading Global Enterprises/Telecom Service Providers. We are expanding our India Operations and are seeking dedicated professionals with a BE/BSc/Diploma engineering background, a minimum of 2 to 3 years of experience, and Microsoft certification. Your responsibilities will include providing Level-1 support and troubleshooting for various system-related issues. You should possess a strong understanding of Server technologies, Server OS, Database & Applications, with hands-on experience in Windows Server OS, Linux, VMware, Storage, DNS, DHCP, Filesystems, and Cloud technologies. Monitoring system performance, ensuring availability and reliability, and collaborating with cross-functional teams, vendors, and IT personnel for effective problem resolution will be key aspects of your role. Familiarity with ITIL practices, trouble ticketing tools, and a structured problem-solving approach will be advantageous. To excel in this role, you must have excellent verbal and written communication skills, interpersonal abilities, and a collaborative mindset. Being proactive in acquiring new technologies and concepts swiftly, working in a dynamic 24x7 environment, and demonstrating a strong technology background are essential. If you are ready to contribute to our team in Bangalore and possess the required skills and mindset, we encourage you to apply by sending your resume to careers@intuitorit.com.,

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that help shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our natural curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Driven by our overarching purpose of relentlessly pursuing a world that functions better for people, we engage in serving and transforming prominent enterprises, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Consultant, Developer (TypeScript, NodeJS, PHP). As a Consultant Developer, your primary responsibility will involve crafting clean, functional code that perfectly aligns with the company's requirements. Your core focus will be on coding and ensuring optimal performance and responsiveness to requests. You will collaborate with Engineers using Agile Methodology and possess a comprehensive understanding of business use cases to translate them into effective and strategic solutions. By working closely with business stakeholders, you will identify real-time problems and develop solutions that cater precisely to client needs. **Responsibilities:** - Development & Support of Applications - Participation in the Application Modernization program - Involvement in integration, failure analysis, etc. - Team Management, functioning as a track lead alongside the Project Manager and Scrum Master - Close collaboration with the onsite team and clients to comprehend key delivery expectations and ensure the team can meet them **Qualifications:** **Minimum Qualifications:** - BE/ B Tech/ MCA - Development experience **Preferred Qualifications/ Skills:** - Proficiency in Developer (TypeScript, NodeJS, PHP, MongoDB) - Experience in JavaScript - Familiarity with Web Services (Restful) integration, failure analysis, etc. - Conversant with Iterative/Agile/DevOps practices - Experience with JIRA/Remedy tool **Job Details:** - **Job Title:** Consultant - **Primary Location:** India-Noida - **Schedule:** Full-time - **Education Level:** Bachelor's/Graduation/Equivalent - **Job Posting:** Oct 3, 2024, 5:36:02 PM - **Unposting Date:** Nov 3, 2024, 12:29:00 PM - **Master Skills List:** Consulting - **Job Category:** Full Time,

Critical Skills to Possess: Strong understanding of TCP/IP , OSPF , BGP , EIGRP , VLAN , STP , HSRP/VRRP , and subnetting. 4?8 years of hands-on experience with Cisco routers/switches (Catalyst/Nexus, ISR/ASR series). Proven expertise with Palo Alto Networks firewalls , including Panorama , App-ID , URL filtering , threat protection , and VPNs (IPSec/GlobalProtect) . Experience with network ACLs, NAT, port forwarding , and zone-based security models . Familiarity with ITSM tools like ServiceNow, Remedy , or Jira Service Desk . Preferred Qualifications: Cisco CCNP Enterprise or equivalent certification. Palo Alto PCNSE (Network Security Engineer) or similar certification. Experience working in a 24x7 NOC or MSP environment. Exposure to cloud networking (AWS VPCs, Azure VNets) and hybrid connectivity (VPN, ExpressRoute, DirectConnect). Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Roles and Responsibilities: Monitor and support enterprise LAN/WAN infrastructure using tools like SolarWinds, NetFlow, PRTG, or Cisco Prime . Perform L2/L3 troubleshooting for incidents involving routing, switching, link failures, port security, VLAN misconfiguration , etc. Manage configurations and changes on Cisco Catalyst/Nexus switches , Cisco ISR/ASR routers , and Palo Alto NGFWs . Perform periodic backup, restoration, and firmware upgrades on networking devices. Analyze network logs, packet captures (using Wireshark/tcpdump ) for traffic analysis and root cause. Support access control policies, NAT rules, VPN configurations, and threat prevention on Palo Alto firewalls . Coordinate with ISPs and other vendors for link issues and circuit provisioning. Participate in change management, incident response, and problem resolution workflows following ITIL practices. Document network diagrams, device inventory, configurations, and SOPs.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk processes.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk operations.- Experience in using service desk tools like ServiceNow or Remedy.- Knowledge of incident management, problem management, and change management processes.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

The Security Operations Centre (SOC) department is seeking a candidate with strong oral and written communication skills. Experience in managing global customers, particularly in the US and Canada, is an advantage. The ideal candidate should be proficient in Incident Management and Response, with in-depth knowledge of security concepts such as cyber-attacks, threat vectors, risk management, and incident management. Strong familiarity with EDR and XDR is preferred. A strong understanding of various security solutions including EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, and Advanced SOC is required. The role involves working in a 24x7 Security Operation Centre (SOC) environment and includes creating, performing, reviewing, and delivering Incident Response playbooks and procedures. The responsibilities also include providing analysis and trending of security log data, threat and vulnerability analysis, security advisory services, and experience with Security Information Event Management (SIEM) tools. Hands-on experience in creating advanced correlation rules and conducting Vulnerability Assessments is a must. The candidate should have experience in threat hunting and forensic investigations. Other tasks and responsibilities may be assigned, including creating and fine-tuning rules, playbooks, etc. Strong knowledge of various operating systems such as Windows, Linux, and Unix, as well as TCP/IP Protocols, network analysis, and common Internet protocols and applications, is essential. Effective communication skills are required for contributing to the development and delivery of various written and visual documents for diverse audiences. Location: Ahmedabad Experience: 3-6 yrs Essential Skills/Certifications: GCFA, GCFE, CISP, CISSP, CCNP, CCIE Security, CEH; CSA If you meet the requirements and possess the essential skills/certifications, please send your CV to careers@eventussecurity.com.,

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will have the opportunity to learn new and emerging technologies based on business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills in English, both written and spoken, are required. You should also be physically capable of performing general office requirements and willing to work on rotational shifts 24x7, including overnight domestic travel if necessary. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,

Job Title Associate Analyst Job Description The Digital Ad Operations reporting group is responsible for reports of the MNI campaigns. This Includes Campaign delivery reporting, analyzing campaign s performance on daily basis, troubleshooting any reporting issues, and interacting closely with the US teams on a regular basis. The Digital Ad Operations group is also responsible for generating Quality/Assurance reports as campaigns go live and communicating with sites to troubleshoot technical issues and ensure a smooth campaign launch. Primary responsibilities: Facilitate the communication, workflow, reporting and quality assurance of all digital media campaigns assigned to you. Conditional formatting on all daily reports to ensure new creatives are captured, uploaded, and sent to Datorama in a timely manner. Once creatives are uploaded, following up to ensure that data is accurately populating into Optics and DMM (In house Order Management system) Monitor the Datorama Other report and the Unclassified report daily to make sure all paid media placements are running with proper naming conventions Troubleshoot all feed issues - including search/social, manual creatives, etc. Reach out to new vendors to set up daily reporting. Ensure that daily reporting meets all criteria necessary for Datorama, including 100% uniqueness of Creative IDs. Ensure that all accounts are managed in a timely fashion to meet campaign deadlines. Create campaign specific pacing reports and add any other engagement metrics needed Pull Quality Assurance reports to verify status once campaigns go live. Build and maintain database(s) relative to information needed for job functionality. Required Skills Mandatory Skills: Experience in digital advertising operations and campaign reporting preferred. Sound strategic thinker with strong creative problem-solving abilities and analytical skills. Experience with various third-party ad servers such as DCM, audiology, Bidtellect, Digital Remedy. Demonstrated ability to be highly organized, have a strong attention to detail and the ability to work independently. Strong written and verbal skills needed. Intermediate excel skills are required Good to Have: Advance excel skills is a plus Knowledge of any BI tool is a plus Platform related experience Any Order Management System OMS DCM Knowledge about agency trafficking would be an additional bonus, but certainly not mandatory. What will you learn on this job? The person will learn Agency side of reporting and analytics. How agencies coordinate with different Advertisers and Publishers to ensure campaign delivery This team ensures that the campaign goals are met by regular checking reports and working with the Account Mangers Designation: Associate Analyst Working Hours: 6.30 PM 3.30 AM IST Weekend screengrabs (Once in 3 months) Work Location: Eco World, Bengaluru It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. #INDIA#

NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool, implementing automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and managing customer/stakeholder relationships. You will also provide cross-functional support, act as a liaison between vendors and clients, and have the ability to work in a heterogeneous environment. Key expertise for this role includes a passion for the company's vision, values, and operating principles, strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the ability to work effectively within a team. To qualify for this position, you must have a degree from a reputed educational institution and a minimum of 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and collaborates with a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for an Enterprise Architecture Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India (IN). As part of NTT DATA, you will be a key player in the company's growth and market presence. With a focus on quality, integrity, and commitment, NTT DATA values its employees and their professional and personal growth. The ideal candidate should have at least 8 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, candidates should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Familiarity with ITSM tools such as ServiceNow and Remedy, as well as Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint is required. Key responsibilities include identifying potential use cases to enhance user experience, stability, and performance scores in designated tools, driving automation initiatives, creating intake processes for stakeholder requirements, participating in problem-hunting sessions, and managing customer/stakeholder relationships. Strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, attention to detail, and the capacity to work in heterogeneous environments are essential for success in this role. The ideal candidate should have a degree from a reputed educational institution with at least 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in over 50 countries, NTT DATA offers services ranging from business and technology consulting to data and artificial intelligence solutions. Being part of the NTT Group, NTT DATA has a strong commitment to research and development to help organizations and society transition confidently into the digital future. Visit us at us.nttdata.com.,

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written) Whilst these are nice to have, our team can help you develop in the following skills: Experience with BMC products like DWP, Helix platform, HSSO is preferable

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be designing and developing features for future product releases Business Workflows with Line of Businesses in HR, Finance, Legal, Finance , Telecom and close integrations with ITSM domain You will interact with Product Managers to understand the scope of new requirements and detailed use cases. You will work with Architect, UX and team members to come up with solid design , which is appealing to end users, scalable, performant and enterprise quality. You will work closely with customers and QA teams to provide quick resolution for product defects. You will work with geographically diverse cross-functional teams to coordinate the development work. To ensure youre set up for success, you will bring the following skillset & experience: 5 to 8 years of product development experience with a proven track record of delivering high quality commercial enterprise products using BMC Remedy ARS/ BMC Helix as a development platform . Proficiency and prior experience in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications. Very Good Exposure of Remedy Integrations using latest version of Remedy APIs, ARS workflow, Integrations with SRM, Incident, Change, Work Order, Smart IT, DWP and CMDB Module. Strong knowhow of functional and design aspects of the BMC Remedy ITSM Suite is a must. Experience in developing enterprise software products, in a fast paced, distributed, and agile development environment Exposure to customer use cases and practical knowledge of product usage . Experience of developing/accessing Web Services including good knowledge of REST protocols, Web development using Java-script/Jason will be an added advantage Good understanding of troubleshooting multi-layered application is required. Expertise in at least one database MSSQL, Oracle, ProstGreSQL Knowledge and basic working on Unix/ Linux OS Whilst these are nice to have, our team can help you develop in the following skills: Experience on SRM, BWF, DWP and DWP Catalog IS and PV Application Development Experience Product Upgrades Experience Full stack developer with backend (Java) and front-end (Angular) Handling SaaS space challenges including Deployment and monitoring DevOps Toolset : DevOps pipeline : Ansible playbooks, SaaS space challenges including Deployment and monitoring toolsSource Version Control System : Git, Gitlab, GitHubContinuous Integration Server : JenkinsCode Quality Analysis and Reporting: Sonarcube, FortifyArtifact Repository : NexusBuild Tools: Maven, Gradle, Grunt, NPM, Bower, Ant