252 Remedy Jobs - Page 8

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Spring Boot. Your typical day will involve working with Java, developing and testing applications, and collaborating with cross-functional teams to deliver high-quality solutions. Roles & Responsibilities: Design, develop, and test applications using Spring Boot, ensuring adherence to coding standards and best practices. Collaborate with cross-functional teams to identify and prioritize application requirements, ensuring timely delivery of high-quality solutions. Troubleshoot and debug applications, identifying and resolving technical issues to ensure optimal performance and functionality. Maintain and update existing applications, ensuring compatibility with new technologies and platforms. Stay updated with the latest advancements in Spring Boot and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong proficiency in Spring Boot. Experienced production support resource who is well versed with incident, problem, change and request management. AWS Cloud based web frontend application; java based microservices/APIs support experience Flexible to work afterhours and weekends on standby roster and support high priority incidents when required Working knowledge of Service Management tools such as ServiceNow, Remedy Monitoring & logging - preferably Cloud watch, Splunk and AppDynamics PostgreSQL Document (JSON) based Database Query and Update Skills Working knowledge of AWS Services Like ECS Cluster, ALB, ASG, ECS, EFS, S3, CloudWatch, Cloud Trail, Dynamo DB etc. Basic Working knowledge of Docker, Kubernetes or other Containers Working knowledge of Jenkins jobs for CI CD Pipelines General SSL certificates knowledge and java key stores Well versed with compliance activities for cloud-based applications such as Disaster Recovery, Application and Database Backup and and Restore, Capacity Management Plans Experienced in supporting projects for go-live implementation, deployments, operational readiness activities (handover, change management, documentation review, release management) Basics of Linux, Bash scripting etc. Working knowledge of REST APIs and Postman RoolAdditional Information: The candidate should have a minimum of 5 years of experience in Spring Boot. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Chennai office. Qualification BE

Responsibilities Planning release Cycle, Managing Risks Measure and Monitor progress Infrastructure Management Communication of all key plans, commitment and changes. Managing relationships working on interrelated processes Validating release notes Skills Must have Experience of 4+ years in the Banking Domain Experience of at least 4+ yrs. as Project/Release Manager . ITIL knowledge \certified Release and Support lifecycle [ Change Management] Understanding CD\CI Pipeline Understanding of Config management tools [Ansible, puppet] Release management tool remedy service now etc, Infrastructure management [ Infra as Service\Code] Version Control (SVN\GIT) Cloud Knowledge [ AWS, Azure] Scheduling tool : Control M or Similar Good understanding of Windows and Unix System. Ability to coordinate multiple teams to ensure tasks are completed in time with the release schedule Agile and Scrum process. [ Good understanding of Software development Nice to have Any of the Scrum Alliance CSM / CSP certification / PMIs Agile Certified Professional (ACP) is a plus

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable.\ Strong technical acumen and understanding of IT operations and infrastructure

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows. Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline.

Our guests memorable experiences have to start somewhere. So why not with youWe re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms. What We need from you: Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. Our guests memorable experiences have to start somewhere. So why not with youWe re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms. What We need from you: Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to gather requirements and understand business needs. Design and implement solutions to meet client requirements. Troubleshoot and resolve technical issues related to the system or application. Ensure the smooth functioning of the system or application by performing regular maintenance and updates. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. Drive progress of SAM engagements resolution of compliance issues. Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Build strong working relationships with clients and colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL processes and best practices. Experience in managing configuration items and maintaining the configuration management database (CMDB). Knowledge of IT service management tools such as ServiceNow or Remedy. Experience in incident management, problem management, and change management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional service desk management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional service desk management to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Interpret and design resolutions based on deep product knowledge. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Strong understanding of IT operations. Experience with incident management and problem management. Experience with ITIL framework. Experience with ticketing tools such as ServiceNow or Remedy. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Designs, implements and supports compliance and ongoing preparation, testing and monitoring of conformance to established quality assurance processes and standards. Also performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units to appropriately remedy them. Designs and facilitates internal training on quality assurance requirements, processes, and procedures. Performs audits and risk assessment and determine corrective actions if needed. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills -Builds knowledge of the company, processes and customers -Solves a range of straightforward problems -Analyzes possible solutions using standard procedures -Receives a moderate level of guidance and direction Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Understands key business drivers; uses this understanding to accomplish own work Leadership: -No supervisory responsibilities but provides informal guidance to new team members Problem Solving: -Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact: -Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: -Explains complex information to others in straightforward situations .

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class systems are running smoothly. Interface with clients on an ongoing basis, utilizing exceptional communication skills to maintain quality. Interpret and design resolutions for client issues based on deep product knowledge. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with Incident Management Tools Strong understanding of ITIL Framework and Service Management Processes Experience with ticketing tools such as ServiceNow or Remedy Excellent communication and interpersonal skills Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Computer Science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification Bachelor Degree

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

About the Company and Role SHANBHAGS is a diversified distributor of industrial pumps, motors and compressors. We represent leading Indian and international brands as their authorized distributor with a pan-India presence. Our varied list of clients includes major Indian and multinational companies. We are headquartered in Mumbai, with branch offices in Pune Surat, and sales service personnel across Delhi, Hyderabad, Vadodara and Ahmedabad. We are looking for qualified, experienced Service engineer for our range of KAESER screw compressors compressed air systems. The primary responsibility is to conduct service maintenance and commissioning requests at site, during or after AMC. Responsibilities Pre-commissioning Commissioning activities for compressed air systems at customer sites, after checking site readiness and/or suggesting changes as necessary. Visit the customers for any complaint logged, attending technical difficulties faced by customer. Identifying technical difficulties / loopholes in the compressed air system suggesting the remedy to the customers. Handling replacement refurbishment tasks at customer s site; generating and forwarding enquiries for spares to the service coordinators. Generating detailed Field Service Reports for status of installed compressor as well as recommending corrective actions to be taken, if any. Service coordinator needs to be updated regarding the status within 24 hrs from the receipt of complaint. Submitting weekly report on the service issues attended resolved each day. Identifying reporting about the different types of equipment installed at Customer s site to build market database. Requirements Diploma or Degree Engineers (Mech/Elec) with 2-3 years experience; or ITI diplomas with 4-6 years experience in servicing of compressors. Specific experience with rotary screw compressors maintenance overhauling. Familiarity with computer tools like MS Office tools (Word, Excel, Outlook), Google Workspace (Gmail, Sheets, Docs). Willingness to learn about new tool Salesbabu CRM. Good communication and persuasion skills as it is required to be constant communication with customer. Own 2-wheeler for movement across customer sites is required.

Job TitleConsultant - Automation DeveloperLocationPune (Hybrid - 3days in a week at office, 2 days wfh, Candidate needs to report to onlyPune office) (Relocation is considerable)Shift Timings12:30 PM - 9:30 PM ISTBudgetLevel 3 (7 to 10 yrs) 28 LPALevel 4 (10+ to 12+ yrs) 31 LPALevel 5 (13 to 15+ yrs)- 36 LPAInterview2 rounds (HMs availability is between 3PM 5PM IST)Positions4Considerable Notice Period - 30 daysConsiderable Gap - Upto 6 Months1. Project Overview:Designing, developing, implementing, and maintaining core infrastructure automation componentsusing software engineering principles and methodology. Develop automation for differentinfrastructure technologies and services (Network, Storage, Middleware, Database etc.) usingclients approved automation tools and technologies. The ideal candidate would have excellentsoftware development skills and DevOps or automation experience within a medium to largeenterprise environment. 2. Role:Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. This is afast-paced team, and the successful candidate must be able to act with a sense of urgency and beable to adapt to changing priorities. Qualified candidates must possess a keen sense of leadership,strong analytical skills, excellent communication skills, good technical abilities, and a can-doattitude.3. Experience LevelLevel 34. QualificationsBSc IT/BE any stream.5. Must Have Skills Overall - 7+ Years Relevant - 5+ Years 5+ years of Automation development experience using Ansible, Terraform, Chef, Python, ShellScripts etc as the automation tool. Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. ITSM process experience utilizing ticketing tools like Remedy or Service-Now. At least 3 years in supporting BFSI Organization/Client6. Nice to HavesExperience with developing and automating CI/CD pipelines using GitHub Actions and Terraform. Experience in identifying drift patterns and implementing remediation workflows and experienceon CMDB. Knowledge in designing drift/configuration detection and management solution using Ansible,Chef, Terraform etc. Experience installing and administering applications in Unix, Linux, and Windows environmentsincluding debugging and command line Familiarity with IaaS (Infrastructure as a Service) or PaaS (Platform as a Service) Experience in implementing automated solutions for disaster recovery of web application stack. Familiarity with development tools, e.g., JIRA, BitBucket, Bamboo, Maven. Familiarity with Service-oriented Architecture (SOA), web services, SOAP, and JSON. Familiarity with REST API integration Familiarity with containerization concepts, Docker, Kubernetes a plus. 7. Tasks & responsibilitiesDesigning, developing, implementing, and maintaining core infrastructure automationcomponents using software engineering principles and methodology. Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. Writing components that integrate with different Infrastructure components that constituteclients private and public cloud implementations using the interfaces exposed by thosecomponents (REST, Python etc.) The ideal candidate would have excellent software development skills and DevOps or automationexperience within a medium to large enterprise environment. This is a fast-paced team, and the successful candidate must be able to act with a sense of urgencyand be able to adapt to changing priorities. Qualified candidates must possess a keen sense ofleadership, strong analytical skills, excellent communication skills, good technical abilities, and acan-do attitude. Should be able to work effectively in onshore-offshore model using Agile software developmentmethodologies.

The Knowledge Deployment team services our global business in the delivery of commercial collateral to our internal audience. Currently in a period of transition, the ideal candidate will have the ability to model our existing Sharepoint network in support of a transition to ServiceNow. With advanced experience in the development of PowerPlatform integrated solutions, Canvas / Model driven applications, Power Automate, PowerBI, Graph API / Rest API. Utilising their skills to create and integrate new solutions to our knowledge deployment network, enhance and streamline our existing processes and future proof our transition to ServiceNow. A candidate with a strong background in KCS principles and ServiceNow management experience is essential. This is a role that services a global organization and therefore will require the candidate to be flexible on working hours to match the time zones of the Knowledge Deployment team and its audience. What youll own Design, develop and maintain SharePoint integrated solutions: Enhance existing knowledge deployment network by creating efficient and scalable solutions, servicing a global business. Gather requirements, application design, development, testing and support Creation of technical drawings: Provide the business with technical infrastructure drawings utilising Visio and other applicable tools as part of data modeling and design process Error resolution : Monitor, manage and resolve technical issues that arise, efficiently, at pace, with no disruption. Communicate the cause, impact and remedy effectively without complexity Technical performance modelling analytics : Monitor, control and evaluate the performance of our Sharepoint knowledge deployment network. Create efficient scalable and automated reports for all aspects of our knowledge estate. Workflow Automation: Integrate workflows using Power Automate across our SharePoint network, utilising a single data source to streamline information delivery to our audience, creating efficiencies and enhancing performance. Develop and Maintain Solutions: Develop, customize, and maintain Modern SharePoint knowledge solutions and transitional ServiceNow requirements Governance and security: Ensuring that all tenant, access, authentication, security groups are validated in the development of PowerPlatform solutions Data Integration: Utilize Graph API, REST API, and ServiceNow APIs for data integration and automation. Code reviews: Systematically evaluate new and existing code structures to identify vulnerabilities, development opportunities and resolve existing issues Project Management: Plan, monitor and control design and development of solutions utilising agile methodology and the creation of supporting roadmaps (MS project is preferred) Stay Updated: Stay updated with the latest trends and best practices in Modern SharePoint, Power Platform development, ServiceNow and future AI capabilities. Where youll own it You will own it in our Vibrant Office Locations as Bangalore hub . APAC With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe. What you bring Ability to explain technical concepts to a non-technical global audience clearly and without complexity Creation of technical infrastructure drawings and packs to share with sponsors, stakeholders and collaborators Exceptional problem-solving skills and the ability to communicate solutions concisely Ability to work both independently and collaboratively within a team environment Qualifications: Bachelor s degree in computer science or related field 3+ years experience in Power Platform / SharePoint design and integration Proficient in Power Apps (Canvas and Model-driven) and Power Automate JSON, JavaScript, HTML / CSS Advanced skill in MS Excel, including VBA and Power Query Advanced skill in PowerBi Proficiency in Modern SharePoint development, including Sharepoint Framework (SPFx) Experience with Graph API, REST API, and ServiceNow APIs Understanding AI advancement: Machine Learning (ML): Understanding of ML algorithms for automating content classification and retrieval. Natural Language Processing (NLP): Enhancing search capabilities and analyzing unstructured data. Generative AI: Generative AI for content creation and user engagement. Robotic Process Automation (RPA): RPA in the automation of repetitive tasks in Knowledge Management, such as content freshness (decay over time / freshness score / usage review)

Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements. Remedy Architecture Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities. Development Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs. Administration Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades. Reporting Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making. Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance. Perform other responsibilities as required by higher levels of supervision Qualification: Bachelors Degree in Information Technology ,Telecommunications or equivalent from an accredited university Work Experience: 6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level A minimum of Four (4) years of experience in Remedy a related field for Specialist level

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Helpdesk Technician to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2 s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: Typically requires Bachelors Degree in Computer Applications (BCA) or Computer Science (B.Sc. CS) or related field and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience with Office 365 administrative tasks Experience supporting both Windows and MacOS workstations Experience providing effective hardware and software IT support to in-office and remote users Experience with Identity Management tools - (Okta experience a plus) Experience with Mobile Device Management tools - (Jamf and Intune experience a plus) Experience with an IT ticketing system (Remedy, Jira, ServiceNow, Salesforce, etc.) Experience with A/V and collaboration tools Excel skills a plus This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwCs reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance longterm, shortterm, detailoriented, and big picture thinking. Make strategic choices and drive change by addressing systemlevel enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct, and independence requirements. Job Requirements and Preferences Basic Qualifications Minimum Degree Required Bachelor Degree Required Fields of Study Computer and Information Science, Management Information Systems Minimum Years of Experience 10 year(s) Preferred Qualifications Certification(s) Preferred Certification from a leading cloud or service management provider. Preferred Knowledge/Skills Demonstrates thought leaderlevel abilities with, and/or a proven record of success directing efforts in the following areas Working knowledge of Cloud platforms and the technologies that make them work. (AWS, Azure, Google Cloud Platform); and, Working knowledge of IT Service Management and how it is implemented across different operating models. (ITIL, AIOps, FinOps, DevOps, ServiceNow and other platform/tool automation). Demonstrates thought leaderlevel abilities with, and/or a proven record of success directing efforts in the following areas Excelling in delivering highvalue solutions in dynamic and ambiguous environments; Leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members; Guiding delivery from project scoping to conclusion, while consistently keeping the client s goals in mind; Having a passion for developing and growing team members; Communicating at an executive level; Serving as both a mentor and advocate for your team and PwC community; Excelling in creating and maintaining professional relationships and leverage your professional network to seek new business opportunities; Approaching new projects with an open mind, learn from your mistakes and ask for help when needed; Believing in empathy for coworkers and customers is key to your success; Believing in the value created by diverse teams and can adapt to a variety of working styles; and, Leading development of thought leadership and sales materials to grow the PwC Community, building new client relationships and business opportunities. Demonstrates thought leaderlevel abilities with, and/or a proven record of success directing efforts in one or more of the following areas Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); Cloud Strategy, Design, Architecture and Migration ; DevOps, Automation CI/CI; AIOps, Machine Learning, IoT; ServiceNow, ITIL, SACM; COBIT, Remedy, Service Catalogue, CMDB; FinOps and IT Asset Management; and, Incident, Problem and Change Management.

Join a team recognized for leadership, innovation and diversity Key Responsibilities Critical activities of the job Business analytics and Process Improvement Define, develop, deliver, and maintain efficient and insightful global standard-based reporting and analytics for supply chain process Partner with Functional team in identifying and delivering process improvement opportunities. Challenge Status quo and bring in new analytics for process simplification and standardization Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Manage senior stakeholder relationships across Finance and Tech to align purpose, teams, and technology Monthly MOS management with established standards Ability to deliver under pressure and escalation management Highly experienced SAP reporting subject matter experts and data mining / management reporting specialists to engage with business users & Hubs to: o Capture and prioritize business reporting and analysis requirements. o Identify and mobilize to eliminate reporting and analysis pain points, review metric definitions and propose relevant policy changes o drive adoption of global process reporting solutions & build capability and advocacy o sustain robust BAU delivery of standard based reporting Technical Competencies Highly skilled and experienced reporting designers and architects to: Engage with the business facing team to define and deliver automated, robust, efficient and creative reporting solutions to meet identified reporting needs Leverage available, scalable technologies to implement sustainable reporting and analysis solutions Efficiently capture reporting issues through Remedy/Service Now and engage across Operational and Tech functions to ensure timely and effective resolution. Competencies Specific knowledge, skills and experience needed to successfully undertake duties of the job Education and Certifications Technical Grad/Engineer, with certification in Tableau, Power platform-based applications MBA in finance will be an added advantage Required Experiences Min 7-10 years of exposure of developing and maintaining analytical dashboard for supply chain management Expertise in Alteryx, Power BI, Tableau, Python, and other power platform-based applications Experience in supply chain process Knowledge and Skills Strong facilitation, communication, and interpersonal skills, ability to influence senior leadership and decision-making using data. Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Monthly management of actuals reporting, forecasting and budgeting experience. Ability to work independently & manage multiple priorities. Completer / finisher with ability to investigate and recommend new ways of working / process improvements. Process orientated with excellent problem-solving skills. Behavioral Attributes (Honeywell behaviors or COO attributes) Innovate and create value for customers Embrace transformation Win together Build exceptional talent Drive accountability culture Be courageous JOB ID: req485331 Category: Data & Analytics Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I , Bangalore , KARNATAKA , 560103 , India Exempt Engineering (EMEA)

The role of Senior Site Reliability Engineer in Bangalore is an architect-level senior technical resource, a pivotal member of our global team, spanning both operations (50%) and infrastructure engineering (50%) domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. It requires 7-10+ years of progressive career experience supporting cloud applications throughout the full Systems Development Life Cycle (SDLC). In addition supporting customer requirements and anticipate future business and product needs. WHAT YOU WILL DO Architect toolsets and methodologies to ensure consistency across non-production and production environments, fully automate/execute deployments, and mature cloud capabilities. Monitor system health, performance, reliability, and implement proactive measures to prevent downtime Lead and mentor junior members of the team. Architect, manage, and fully support 24x7 production environments with cloud-scale Hosted and SaaS applications. Provide on-call support to cross-functional follow-the-sun teams supporting production. Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc Champion best practices and process improvements across multiple teams. Independently drive process and documentation initiatives. Anticipate and remove blocking issues before they impact deliverables. Responsible for creating a culture and facilitates collaboration within and across teams. Own complex and client-facing major incidents to resolution, engaging multiple teams and third-party vendors and providers as required. Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions. Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements. Drive demand forecasting and capacity planning, providing defense in depth for projected future demand. WHO YOU ARE Bachelors Degree in Computer Science, Information Systems, Engineering, or equivalent experience. Excellent written, oral, and interpersonal communication skills. 7-10 years of experience managing systems in a 24x7 production environment. Hands-on system engineering skills. Ability to administer and support Windows and Linux. Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc (eg, Cisco, F5, etc). Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc) Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms. Experience with monitoring tools (Sumo Logic, Logic Monitor, etc) Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS)

The SRE NOC Specialist role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. This role will focus on day to day tasks of analyzing and monitoring applications within our environment. WHAT YOU WILL DO Monitor, maintain, and manage applications on Windows and Linux servers Monitor system health, performance, reliability, and implement proactive measures to prevent downtime Provide on-call support to cross-functional follow-the-sun teams supporting production. Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc Independently drive process and documentation initiatives. Own complex and client-facing major incidents to resolution, engaging multiple teams and third-party vendors and providers as required. Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions. Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements. Drive demand forecasting and capacity planning, providing defense in depth for projected future demand. WHO YOU ARE Bachelors Degree in Computer Science, Information Systems, Engineering, or equivalent experience. Excellent written, oral, and interpersonal communication skills. 3-5 years of experience managing systems in a 24x7 production environment. Hands-on system engineering skills. Ability to administer and support Windows and Linux. Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc (eg, Cisco, F5, etc). Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc) Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms. Experience with monitoring tools (Sumo Logic, Logic Monitor, etc) Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS)

This is an exciting role and would entail you to: Team Leadership: Lead and manage a team of software developers, providing guidance, mentorship, and support Foster a collaborative and innovative team culture to drive excellence in software development E-commerce Expertise: Bring extensive knowledge of e-commerce platforms, technologies, and industry best practices to guide the team in developing robust and scalable solutions Stay abreast of the latest trends and innovations in both software development and the e-commerce landscape Project Management: Oversee the planning, execution, and delivery of software development projects related to e-commerce Collaborate with cross-functional teams, including product management, UI/UX design, and quality assurance, to ensure project success Software Development: Participate in hands-on coding and development tasks when necessary Review code, provide technical guidance, and ensure the team follows best practices and coding standards Collaboration with Stakeholders: Work closely with stakeholders, including business leaders and product owners, to understand requirements and align development efforts with business goals Communicate effectively on project status, timelines, and potential challenges Quality Assurance: Implement and oversee best practices for quality assurance and testing within the development process Ensure the delivery of high-quality, reliable, and secure software products Continuous Improvement: Drive continuous improvement initiatives within the development team Identify areas for process optimization, efficiency gains, and technical innovation What you will do: Lead, mentor, and manage a team of Engineers focused on Retail or Fee recovery programs for automation/ advertising bidding algorithms for performing millions of bids a day to continuously optimize ads Build and execute development plans, create, and deploy best-in-class processes, and proactively identify and resolve issues Actively contribute to design and code reviews for the team (Java, Python) Excellent distributed systems design capability SDMs should be relied upon to help lead the design of the systems that their engineers will build They need to know the scaling parameters of these systems and be able to decompose the underlying cloud services being used into unit cost metrics Use depth and breadth of technical expertise to ensure platforms being built are scalable, maintainable, and extensible Strong computer science fundamentals, with a focus on algorithms (complexity) and data structures Good understanding of operations SDMs in partnership with Leads/Senior engineers need to be able to identify the key metrics that need to be instrumented for their systems and be able to identify alarm points and operational measures to remedy them Excellent written communication We expect to communicate across many time zones with many teams We believe that the best way to do this is through writing, which allows for asynchronous, scalable, and inclusive communication Ensure monthly update in clear narrative form, supported by relevant engineering operations and business metrics for their program Ability to hire and develop SDMs need to be able to find the best possible talent for their programs and create career paths for them We expect them to be able to manage teams of up to 20 people easily Able to prioritize, manage expectations, fail fast and loudly, and always proactively help their stakeholders understand their program s delivery status Work closely with your peers in product, design, production, DevOps and QA, to ensure seamless execution Living our values, you will work towards building a cohesive team united by best-in-class engineering principles Qualifications This may be the right role for your if you have, A Master s degree in Computer Science, Software Engineering, or related field Strong software engineering fundamentals including systems architecture, algorithms, problem solving and experience building web-based SaaS products At least 10-12 years of experience managing and organizing engineering teams Progressive years of software engineering experience, with 3+ leading teams of Engineering talent from co-op to Staff Strong knowledge of cloud technologies and scalable architectures (AWS services) Strong experience working with Python, Java, Spring Boot, ReactJS, Airflow, Snowflake, Redshift Strong understanding with Git as a VCS Able to define clear deliverables and timelines and communicate them within your team, your peers, and the rest of the organization Proven experience as a Software Development Manager, preferably in an e-commerce or retail environment Customer obsessed and had no problem building relationships with a diverse set of internal and external stakeholders Strong technical background with hands-on experience in software development In-depth knowledge of e-commerce technologies, platforms, and integrations Excellent leadership and team management skills Effective communication and interpersonal skills

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

• Have 2-4 years of experience in IAM solution configuration and implementation for a large enterprise or organization. • Good understanding of IAM policy, standard and/or guidelines and Active Directory standard • Experience in performing SSO integration in an organization setup. • Strong Knowledge of Identity and Access Management processes including but not limited to Lifecycle Management, Governance, Access Certifications etc. • Hands on experience in Aggregations, Identity Refresh, Provisioning, Workflows, Tasks, Rules and Roles. • Ability to lead and/or actively participate in war rooms, working sessions and stakeholder meetings. • Good understanding of Directory Services (AD/LDAP) and different types of connectors (Microsoft AD, Azure AD). • Good knowledge on Core Java, XMLs, REST and SOAP web services • Knowledge on Application Servers like Apache Tomcat, JBOSS, WebLogic etc. • Strong Bash/Shell skills • Good understanding of databases (Oracle, SQL, MYSQL etc.) • Good programming and debugging skills. • Experience with Remedy, Service Now and Jira. • Good understanding of ITIL processes and experience in managing tasks and operations support within defined Service Level Agreements (SLA) across geographically distributed teams. Auth0 JD: • Should have at least 2-4 years of relevant Auth0 experience. • Hands-on Development experience in Identity and access Management Product Okta/Auth0 • Development experience in Provisioning Workflows, triggers, Rules and customizing the Auth0 tool as per the requirements. • Use case design, Solution Requirements Specification and mapping business requirements to technical requirements (Traceability Matrix) • Hands on Custom connector development experience • Good exposure in Deployment, Management and Monitoring • Good exposure in reporting tools and Auth0 reports • Good exposure in Access Request and Life cycle event failure analysis • Contribute towards the definition of product and technical roadmaps. • Create and support security policies, standards, and processes based on customer business goals. Create and maintain comprehensive documentation.

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Customer Service Operations Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : BE Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and delivering exceptional customer service operations. Roles & Responsibilities: Provide exceptional customer service operations, ensuring client satisfaction and managing risk to services. Manage the delivery of IT production systems and services, ensuring production systems and devices are online and available. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution of incidents and service requests. Professional & Technical Skills: Must To Have Skills:Strong customer service skills and experience in IT service management. Good To Have Skills:Knowledge of ITIL framework and experience with incident, problem, change, and release management. Experience in managing and resolving complex technical issues. Strong communication and collaboration skills. Experience with IT service management tools such as ServiceNow or Remedy. Additional Information: The candidate should have a minimum of 0-2 years of experience in customer service operations. The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualifications BE

TransUnions Job Applicant Privacy Notice What Well Bring: Application Support Analyst - Working 24X7 Supporting Java, .NET Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools. What Youll Bring: The Associate responsible for supporting and maintaining TransUnions mission critical production business environment in 24x7 rotational shifts. Should have excellent incident management skills which involves identification, triaging and resolving incidents. Should have good exposure to problem change management. Excellent Communication, Interpersonal skills. Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE) Working Knowledge in Docker, K8, Devops Tools Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected. Perform pre- and post-release validations to ensure production stability and successful change implementation. Shell Scripting, Python, Automation is an added advantage Experience in Cloud Platforms. Any Certifications (Technical) or Process is must. (Lie ITIL etc.) Impact Youll Make: 3 - 5 years of experience in Application Support is essential for this position. Excellent hands on experience in Linux is preferred. Solid understanding of ITIL processes like incident, Problem and change management. Prior experience in ticketing tools like Remedy/Service Now is essential. Prior Automation Experience, Even Small or Medium sized Tasks is added advantage. Candidates currently supporting cloud-based applications is an added advantage. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Applications Support

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Bachelor Degree or Graduation Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner. Professional & Technical Skills: Must To Have Skills:Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Bengaluru office. Qualifications Bachelor Degree or Graduation