906 Remedy Jobs - Page 8

Responsible for managing day to day network operations and maintenance, in the respective areas of Telecom Network. This includes- customer change requests, platform uptime, incident management and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.Manage new enhancements/issue resolution.Proactive/Reactive...

Job Description - 24X7 Monitoring of network events, alarms and ticket creation - Alarms filtration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process - Maintain Work logs for each tickets 3-6 Years of experience in : - Basic Telecommunications network understanding - Basic Knowledge of Access Technologies (FTTx and HFC) - Understanding of alarms and ability to identify service impact - Good written English and communicati...

4-5 Years of total experience in - Basic Telecommunications network understanding. - Should have knowledge of RF, Microwave, wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work - Good written English and communications skills - Ability to manage field partners for successf...

As a Release Manager at Standard Chartered, your role involves developing release plans, timelines, and resource allocation for software releases. You will collaborate with development, QA, SRE, and stakeholders to ensure a smooth release process. Your responsibilities will include identifying and mitigating potential risks associated with software releases, ensuring releases meet quality standards, and following testing protocols. It is crucial for you to identify areas for improvement in the release management process and implement changes to optimize it. Additionally, maintaining documentation for release processes and communicating release status to stakeholders will be part of your dail...

Company Description Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India. The company focuses on cloud operations, cyber security, and managed services. With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued partner for clients worldwide. Job Summary This is a full time hybrid role for a Service Delivery Manager SAP at Cloudologic. We are seeking a dynamic and experienced Service Delivery Manager (SDM) with strong expertise in SAP environments to oversee and manage the delivery of IT services and solutions to our clients or internal business units. The ideal c...

Designs, implements and supports compliance and ongoing preparation, testing and monitoring of conformance to established quality assurance processes and standards. Also performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units to appropriately remedy them. Designs and facilitates internal training on quality assurance requirements, processes, and procedures. Performs audits and risk assessment and determine corrective actions if needed. -Applies a theo...

Role: Functional Consultant Experience : 5+yrs Shifts: 2 PM-11 PM Work Shift : Hybrid Job Summary: We are looking for a highly experienced Oracle Finance Functional Consultant with expertise in both Oracle EBS (R12) and Oracle Fusion Cloud Financials , specifically focusing on the Accounts Receivable (AR) or Order-to-Cash (O2C) processes. The ideal candidate should have a strong background in application support , experience working in highly customized environments , and a continuous learning mindset to adapt to new custom functionalities and business processes. Key Responsibilities: Provide functional support for Oracle EBS R12 and Oracle Fusion Financial modules, especially in AR / O2C do...

Job Purpose and Impact The Service Delivery Consultant will support the delivery of information technology service operations, which primarily consists of being responsible for the performance of internal and external service providers delivering the end-to-end services for ERP and Functions applications in the EMEA region, ensuring services are provided and continuously improving. In this role, you will apply general knowledge of information technology to build partnerships with the businesses as well as internal information technology platform teams. Manage relationship and service management, application implementation and release management, break/fix problem resolution, application moni...

Key responsibilities: Working on daily business requests for master data objects - creation/update/obsolete/reactivate to ensure smooth Run and Maintain for business operations. Responsible for business interaction for clarifying the request and ensuring accurate data maintenance in the system. Request closure within defined SLA timelines. Testing master data creations/updates across tools and interfaces Engagement in additional tasks/projects as needed, may involve multiple team interaction to meet the above deliverables Mentoring the other team members on topics of expertise Flexibility to work in shifts Key requirements: Should have hands on experience on Master data creation and maintena...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Responsibilities: * Lead ServiceNow development projects from design to deployment * Ensure compliance with ITIL best practices and industry standards * Collaborate with cross-functional teams on ITSM processes and workflows WhatsApp - 9080634855

- 24X7 Monitoring of network events, alarms and ticket creation - Alarms filteration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process - Maintain "Work logs" for each tickets 2-5 Years of experience in : - Basic Telecommunications network understanding - Basic Knowledge of Access Technologies (FTTx and HFC) - Understanding of alarms and ability to identify service impact - Good written English and communications skills - ...

Technical Skills: Excellent communication required to ensure that the release manager is to be able to work collaboratively with all teams in a software development process, including developers, testers, IT management, and project managers to ensure that changes and the release process is according to a timeframe. As a release manager ensure to focus more on day-to-day changes to help successfully deploy a project with the least disruption possible. Ability to coordinate multiple teams to ensure tasks are completed in time with the release schedule. Lead and contribute towards making improvements in the release process and documentations. Schedule, coordinate, and manage releases for multip...

PM2020 is an ambitious transformation program to redefine Bids & Projects management landscape (processes, organization, people & skills, tools and data) to make ALSTOM more fluid, agile and project results oriented. In this position, the job holder will have the following responsibilities: Act as the primary point of contact for tool users, addressing technical inquiries via email or service requests Diagnose and troubleshoot basic technical issues and provide step-by-step solutions Document and track customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups. When required, collaborate with cross-functional teams to escalate next level iss...

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Designs, implements and supports compliance and ongoing preparation, testing and monitoring of conformance to established quality assurance processes and standards. Also performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units to appropri...

Job TitleConsultant - Automation DeveloperLocationPune (Hybrid - 3days in a week at office, 2 days wfh, Candidate needs to report to onlyPune office) (Relocation is considerable)Shift Timings12:30 PM - 9:30 PM ISTBudgetLevel 3 (7 to 10 yrs) 28 LPALevel 4 (10+ to 12+ yrs) 31 LPALevel 5 (13 to 15+ yrs)- 36 LPAInterview2 rounds (HMs availability is between 3PM 5PM IST)Positions4Considerable Notice Period - 30 daysConsiderable Gap - Upto 6 Months1. Project Overview:Designing, developing, implementing, and maintaining core infrastructure automation componentsusing software engineering principles and methodology. Develop automation for differentinfrastructure technologies and services (Network, St...

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experienc...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The Service Request Manager is responsible for overseeing the end-to-end lifecycle of service requests raised by internal or external customers. This role ensures timely, accurate, and efficient fulfillment of service requests while maintaining high customer satisfaction and comp...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or appl...

We have vacancy for International voice process for Chennai location. Work location is only Chennai, Kovilambakkam location Good communication is required. 5 days working, 2 days rotational off. US Shift timing. Pick up and drop cab is provided. Sal for freshers is 3.2 lpa & for experience salary is 4.3 lpa. Immediate joining is required. Pls call Raghu 9176188282 for more info Thanks, Raghu 9176188282

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Raghu 9176188282 for more info Thanks, Raghu 9176188282

Network Operations Role Summary: The Network Operations Engineer will be responsible for day-to-day monitoring, triage, and support of enterprise network infrastructure to ensure high availability and performance. The role involves proactive monitoring, incident response, coordination with functional teams, and execution of standard operational procedures (SOPs). Key Responsibilities: Monitoring & Incident Response: Continuously monitor network devices, links, and critical services using approved monitoring tools. Respond promptly to alerts, alarms, and incidents, ensuring timely triage and resolution as per defined SLAs. Identify recurring issues and document resolution steps for knowledge ...

As a Field Tech Associate-End User Computing at NTT DATA, your role will involve being a contributing member of the EUC Team, providing support to End Users in a Client Environment. You will work on Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be responsible for being involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to continuously learn new and emerging technologies as required by business requirements. Qualifications and Preferences: - 1 to 3 years of experience in End User Computing, IT Support, Asset Management - Good tro...

As an Enterprise Architecture Advisor specializing in Nexthink/1E Tachyon/SysTrack, you will play a crucial role in enhancing user experience, stability, and performance scores within the designated DEX tool. Your responsibilities will include identifying potential use cases for improvement, implementing automation initiatives, gathering requirements from stakeholders, and participating in problem hunting sessions to identify environmental opportunities. Additionally, you will be responsible for creating success stories for customers and leadership, managing customer/stakeholder relationships, providing cross-functional support, and acting as a liaison between vendors and clients. Key Respon...