252 Remedy Jobs - Page 7

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats. Role Overview As a Cybersecurity Engineer, you will be responsible for designing, implementing, and maintaining security measures to protect the organizations computer systems, networks, and data from cyber threats. This role will involve a combination of technologies, processes, and practices designed to safeguard data, applications, and networks from threats like malware, phishing, and data breaches. You will be tasked with identifying vulnerabilities, supporting the response to incidents, and ensuring that security protocols and controls are adhered to. Your role is vital in safeguarding critical assets and ensuring compliance with legal and regulatory standards. What will you do in this role: Understand divisional and site business system requirements for CIAM services. Must have experience in defining CIAM platform requirements, designing technical solutions and executing on those designs into a highly available, fault tolerant environment. Understanding of security best practices, administration and governance of Identity and Access Management the products and services including identify and evaluate security gaps. Customize CIAM product features to fulfil requirements that cannot be met with standard out-of-box functionality Perform vendor and technology assessments. Assist in the application of system lifecycle practices during CIAM design and deployment Recommend improvements, corrections, remediation for projects or internal processes. Advocate secure computing practices and procedures and communicate Information Security and CIAM best practices throughout the company. Maintain active and direct interaction with key stakeholders. Working with various technical teams to ensure we maintain high availability and uninterrupted outage of our production environment. Demonstrate ability to stay current with all industry trends/best practices, as well as new product releases so that we can maintain a proactive 3-year systems management roadmap. Ensure all third-party monitoring solutions that are integrated into the Identity & Access Management products are properly documented and function as designed. Assist in the application of system lifecycle practices during CIAM design and deployment. What should you have: Bachelors degree in Information Technology, Computer Science or any Technology stream. 7+ years of experience with IAM solutions in the area of authentication and authorization (e.g. PingFederate, Ping Access and various multifactor authentication products) 3+ years of experience working with PingOne Advance service and DaVinci orchestration tool Experience in administration of user and role provisioning, connectors, workflow, certificate management, session management, and encryption technologies Strong analytical and problem-solving skills and demonstrable ability to work independently as well as in a team environment Well versed in Federation, SAML, OpenID, OAuth and other industry standard authentication / authorization solutions Excellent communication skills and interpersonal skills are required. A demonstrated track record of making a difference and adding value. Strong organizational skills with the ability to multi-task. Ability to work and adjust to changing deadlines. Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization. Able to present technical ideas in business-friendly and user-friendly language Proven analytical, evaluative, and problem-solving abilities Desired Skills & Experience: Previous work designing / implementing adaptive risk authentication solutions (e.g. Ping Risk, Azure Identity Protection with Conditional Access Policies, Microsoft Defender for Cloud Applications) Hands-on experience with AWS IAM and AWS IAM related services (e.g. AWS Cognito, AWS Identity Center), Passwordless authentication (e.g. FIDO2 at the desktop) or other biometric authentication solutions Authentication enhancements to support zero-trust and SASE adoption Experience working in a large healthcare environment Demonstrated understanding of Identity-related NIST standards (e.g. 800-63-3) Prior experience with the Merck enterprise environment and business applications Good working knowledge of the ITIL framework Working knowledge and understanding of Remedy for Change, Incident and Knowledge Management CISSP, Security+ or similar industry certification

We are looking for a talented BMC Remedy Developer to join our team. The ideal candidate will have expertise in the BMC Helix ITSM Suite and a focus on enhancing IT Service Management (ITSM) processes. This role demands excellent problem-solving abilities, hands-on experience in implementation, configuration, and ongoing support, as well as the capacity to work collaboratively with cross-functional teams to deliver impactful solutions. Key Responsibilities:** - Configure, deploy, and maintain the BMC ITSM Suite, including modules like Incident, Problem, Change, Service Request, and Knowledge Management. - Customize and integrate workflows, forms, and applications within BMC Helix to align with business requirements. - Enable seamless integration of BMC Helix with internal systems and third-party applications using REST APIs, AI Spoon Jobs, and other integration techniques. - Drive the adoption of ITIL best practices and support their implementation across the organization. - Collaborate with business stakeholders to gather requirements and develop tailored ITSM solutions. Years of Experience 4+ years of hands-on experience with the BMC Helix platform. Education Qualification & Certifications (optional) Required Minimum Qualifications: B.E/B.Tech/MCA/M.Tech Skill Set Required Primary Skills (must have) - Strong understanding of ITIL principles and ITSM best practices. - Familiarity with PWA, DWPC, and Innovation Suite functionalities. - Proficiency with the AI Spoon Client. - Expertise in Remedy AR System, Mid-Tier, CMDB and Smart IT. - Strong skills in custom development, API integrations, and workflow automation. - Exceptional problem-solving, analytical, and troubleshooting skills. - Excellent communication abilities and experience managing stakeholder relationships.

SOC Analyst - L3 | Experience: 5+ Years Location: Ahmedabad (India) Category: Managed Detection And Response Qualifications: BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent At least one of the following certifications - GCFA, GCFE, CISP, CISSP, CCNP, CCIE Security, CEH Experience: Minimum of 7 years of experience in Cyber security At least 5 years of working in the SOC Proficient in Incident Management and Response, handling escalations In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Responsible for working in a 24x7 Security Operation centre (SOC) environment. Provide analysis and trending of security log data from a large number of heterogeneous security devices Provide threat and vulnerability analysis as well as security advisory services Analyse and respond to previously undisclosed software and hardware vulnerabilities Investigate, document, and report on information security issues and emerging trends Guide and share information with other analysts and other teams; Other tasks and responsibilities as assigned Knowledge of various operating system flavours including but not limited to Windows, Linux, Unix Knowledge of TCP/IP Protocols, network analysis, and network/security applications; Knowledge of common Internet protocols and applications Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences Knowledge about various tools like - SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, Advanced SOC

Position: Senior Software Engineer - .Net Experience : 5-8 Years Skillset : .Net, MVC, .net core Vacancy : 3 Job Description: We are currently looking for .Net Developers to join our dynamic technical team. We are seeking individuals who are smart, genuinely curious about technologies, and motivated. You will be responsible to work with international clients for the execution of key projects and helping build our offshore entity. Responsibilities: Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements Reformulating existing code to ensure adherence to stipulated guidelines, Checking your code to detect and remedy errors and omissions Testing your outputs to ensure that they are in excellent working order Ensuring that outputs are visually appealing, user-friendly, and engaging Using clients' feedback to inform the creation of subsequent versions of each development Remaining abreast of coding and technological changes that will impact your work Requirements: B. Tech, B.E., MCA, M. Tech degree in computer science engineering or a related subject. In-depth knowledge of .NET infrastructure. Must have good knowledge of. NET core, or ASP. NET and other web technologies. Experience with MVC, Entity Framework, and LINQ is preferred. Strong experience in Database design, SQL, and relational databases. Ability to write well-structured, maintainable, and tested code. Ability to work closely with the business, stakeholders, and product owners. Excellent communications skills. Ability to handle projects independently. Team Handling/Guiding. Share your resume on careers@brainerhub.com if you think your profile matches the job requirements. Or apply directly over here.

We are seeking an energetic and motivated professional to join our technology team. If you have a customer-centric and problem-solving mindset, are passionate about solving real-life business problems, and possess an entrepreneurial spirit eager to make an impact, we encourage you to apply for this role. About FieldAssist Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform thatspecializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPGpartner ecosystem. With over 1,00,000 sales users representing over 650+ CPG brands across 10+ countriesin South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outletsevery day. FieldAssist is a Proud Partner to Great Brands like Godrej Consumers, Saro Africa, Danone,Tolaram, Haldiram s, Eureka Forbes, Bisleri, Nilon s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips,Ching s and Mamaearth among others. Do you crave a dynamic work environment where you can exceland enjoy the journeyWe have the perfect opportunity for you!! Responsibilities Design, create and maintain applications using the .NET platform and environment Collaborate with coworkers working on different layers of the infrastructure. Build and maintain efficient, reusable, and reliable code Check your code to detect and remedy errors & omissions Collaborate with QA on acceptance testing Identify bottlenecks and bugs, and address issues to ensure the best performance Help maintain code quality, high standards, and automatization Innovate and build high-quality solutions leveraging the versatility of the .NET platform Ensure code outputs are visually appealing, user-friendly, and engaging Rewrite/make changes in existing code structure to increase efficiency and performance Work, collaborate or mentor other members Who were looking for: 3+ years in ASP.NET, including .NET Core, with strong C# skills Principles & Best Practices: Strong grasp of OOPS, SOLID principles, reusable libraries, and scalable application design (DDD, TDD, CQRS) Testing & Source Control: Experience with NUnit/testing automation and expert knowledge of Git/GitHub Migration & APIs: Hands-on experience converting .NET Framework multi-threaded services to.NET Core and developing Web APIs (JSON-based) Database: Microsoft SQL Server, schema design, profiling, and optimization Agile & System Design: Experience in Agile methodologies and designing scalable, high-performance systems Expertise: .NET Core/.NET Standard and Azure DevOps & Microservices: Experience in container orchestration for DevOps and microservices architecture Know Your Leaders Divir Tiwari is the Co-founder and CEO, a graduate from Indian Institute of Technology, Dhanbad who loves to interact and apprehend concerns which have a potential to be resolved with new-age technology. In 2014, Divir co-founded FieldAssist, a part of Flick2Know. Driven to solve the most critical challenge of the CPG industry- mapping and monitoring field sales staff. Today, under his fine leadership, FieldAssist powers go-to-market strategies of over 600 CPG brands with tens of products and uncountable innovations in its portfolio. Varun Pandey heads the technology function at FieldAssist. After graduating from IIT in 2014, he founded his start-up called ReweYou - Place to Express and to Get Public Opinion on Anything. After spending 3 years in his own venture, he joined FieldAssist. During this time, he also was a co-founder for Workozy which is now a full-blown arm of FieldAssist. He is an entrepreneur who is passionate about Technology. He believes in Reforms and fixing things. FieldAssist on the Web Website: https: / / www.fieldassist.in / careers / Culture Book: https: / / www.fieldassist.in / fa-culture-book CEOs Message: https: / / www.youtube.com / watchv=bl_tM5E5hcw LinkedIn: https: / / www.linkedin.com / company / fieldassist / Glassdoor: https: / / www.glassdoor.co.in / Overview / Working-at-FieldAssist- EI_IE530867.11,22.htm We are seeking an energetic and motivated professional to join our technology team. If you have a customer-centric and problem-solving mindset, are passionate about solving real-life business problems...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

TransUnions Job Applicant Privacy Notice What Well Bring: Application Support Analyst - Working 24X7 Supporting Java, .net Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools. What Youll Bring: The Associate responsible for supporting and maintaining TransUnions mission critical production business environment in 24x7 rotational shifts. Should have excellent incident management skills which involves identification, triaging and resolving incidents. Should have good exposure to problem & change management. Excellent Communication, Interpersonal skills. Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE) Working Knowledge in Docker, K8, Devops Tools Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected. Perform pre- and post-release validations to ensure production stability and successful change implementation. Shell Scripting, Python, Automation is an added advantage Experience in Cloud Platforms. Any Certifications (Technical) or Process is must. (Lie ITIL etc.) Work experience in AWS and cloud Platform. Impact Youll Make: 3 - 5 years of experience in Application Support is essential for this position. Excellent hands on experience in Linux is preferred. Solid understanding of ITIL processes like incident, Problem and change management. Prior experience in ticketing tools like Remedy/Service Now is essential. Prior Automation Experience, Even Small or Medium sized Tasks is added advantage. Candidates currently supporting cloud-based applications is an added advantage. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Applications Support

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

? Specific responsibilities include: Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics. Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization. Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies. Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing. Participate actively in automation efforts on the platform. Analyze, troubleshoot, and remedy identified system issues.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)

? Specific responsibilities include: Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics. Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization. Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies. Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing. Participate actively in automation efforts on the platform. Analyze, troubleshoot, and remedy identified system issues.

Product Delivery (PD) is dedicated to enabling and empowering the core of Customer Delivery throughout the Asia Pacific region by providing streamlined knowledge, expertise, materials, training, and education. By leveraging our robust global partnerships and subject-matter expertise, we offer insights, experience, and solutions to foster innovation, ensuring our products and platforms are prepared for large-scale deployment. We excel in addressing uncertainties in delivering pilot projects and executing complex and strategic programs. Our team is inclusive, supportive, and innovative, fostering a problem-solving environment. Our team culture emphasizes accomplishing tasks efficiently while maintaining a positive and enjoyable work atmosphere. The Product Delivery Project Team in Asia Pacific is a technical project team responsible for overseeing, supporting, and providing subject-matter expertise on the deployment of Mastercard products, including the technical integration of product APIs. This role entails collaborating with various internal cross-functional teams such as Product Management, internal Delivery partners, and Business teams. Additionally, the team works with the Enablement arm to ensure that products and new features are ready for rollout into new markets. The team provides proactive support and management for these projects, which includes assessing and validating all necessary artefacts and test strategies to ensure successful customer implementation, and standardizing processes for repeatability and scalability across specific markets. The Role Customer Engagement: Lead technical/solution engagements with external customers to simplify and help them understand product and solution implementation requirements. These could happen at the sales/pre-implementation consultation stage where extensive customer engagement will be expected. Technical Subject-Matter Expertise: Develop expertise as the technical subject-matter expert (SME) for designated products and/or services. Provide technical consultation and support, including troubleshooting, to both customers and internal partners, ensuring technical issues are resolved efficiently. Project Management: Lead and project manage First-In-Market (FIM) projects, including discovery of market (country) nuances, to be highlighted in implementation documents for handover to delivery teams for scaling in future projects similar in nature. Act as the primary interface to customers, while coordinating all internal and external project related activities. Engaging with external customers to ascertain solution requirements is a pivotal activity. This involves conducting detailed needs assessments, leveraging technical specifications, and utilizing advanced methodologies such as requirements elicitation and stakeholder analysis to ensure comprehensive understanding and alignment with project objectives. Collaborate with implementation teams to develop a comprehensive project implementation plan, clearly delineating the various workstreams (where applicable), interdependencies, and critical path milestones. Meticulously track and monitor the project schedule, risks, and issues, ensuring robust change control management through tools such as Gantt charts and risk metrices. Effectively manage and resolve issues and escalations throughout the project by utilizing appropriate issue tracking systems and escalation protocols. Prepare and disseminate comprehensive project status reports to all stakeholders, both internal and external, on a regular basis to ensure transparency and alignment throughout the project lifecycle. Utilize advanced project management tools such as Gantt charts, risk matrices, and issue tracking systems to provide detailed insights into project progress, risks, and mitigation strategies. Training: Conduct workshops and training sessions for external customers, providing comprehensive product knowledge, including the implementation of APIs and product usage. Cross-functional Team Interaction: This role involves collaborating with cross-functional teams and external customers across Asia Pacific markets. Adaptability to different time zones is essential for seamless communication and collaboration. This includes leveraging advanced communication tools and methodologies, such as asynchronous communication platforms (e.g., Microsoft Teams), project management software (e.g., Microsoft Project), and real-time collaboration tools (e.g., Microsoft Teams & Zoom), to facilitate effective interactions and maintain alignment across all stakeholders. Regional and Compliance Knowledge: Maintain good exposure to Asia Pacific regional market practices, regulatory, and compliance guidelines to ensure that all implementations adhere to local standards and regulations. Collaborative Problem-Solving: Collaborate with cross-functional partners to identify and remedy delivery pain points during product pilots, ensuring a smooth and successful rollout. Continuously seek to identify opportunities for efficiency & control improvements with the goal of implementing these enhancements whenever possible. All About You: Certification and Experience: A valid PMP (or equivalent) certification is preferred, with a minimum of 3-5 years of technical project management experience in a customer-facing environment. Proven effectiveness to drive complex multi-stakeholder planning processes and managing risks. Good Understanding of Payments Domain: A good understanding of the payments domain is highly preferred, both traditional and emerging payments landscape. Product Group Knowledge: The candidate should have working knowledge of any of these other product groups: Instalment/Buy-Now-Pay-Later (BNPL), Acceptance, Real-time payments, Digital, Loyalty, and Cyber & Security Services. Passion for Enabling New Products: The candidate should be passionate about enabling new products and functions for customers, including assessing & providing feedback on product readiness, Go-To-Market planning, and product rollouts for different markets in Asia Pacific. Comfort with Ambiguity: The candidate should be comfortable with the ambiguity that generally comes with new product implementation and take the lead to build clarity for involved stakeholders, proactively monitoring and documenting market nuances. Independent Worker: The candidate should be able to work independently as a member of a matrix-based, diverse, and geographically distributed project team. Strong Communicator and Collaborator: Effective communication is essential; the candidate must collaborate with team members and customers primarily via digital platforms (written, audio, and video). Key tasks must be completed to a high standard within set deadlines, requiring excellent problem-solving and organizational abilities. Multi-lingual Capability: Multi-lingual capability, especially in languages commonly used in Asia, is strongly preferred. Willingness to Travel: The candidate should be prepared for occasional travel as required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Key Responsibilities: Manages and monitors all installed systems and infrastructure for Wabtec to be in line with company guidelines or SOP s. Ensures the highest level of systems and infrastructure availability. Log network incidents and service disruptions, capturing relevant information and details about the reported problems. Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures as per the defined SLA. Initial Troubleshooting: Conduct initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues Able to perform data backup, disaster recovery, and data migration & patch upgrade activities Escalation: Escalate issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problems Collaborates with other team (APAC/EMEA/AMER) to ensure high quality deliverables within organization guidelines, policies, and procedures. Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention. Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders. Provide clear and concise updates to Users / internal stakeholders regarding incident status and resolution progress. Excellent troubleshooting skills Ability to work flexible hours/shifts Good written and verbal communication skills. Technical Skills: Must have experience ticketing tools like Servicenow/JIRA/Remedy etc. Must have experience in monitoring tools like Solarwinds/JIRA/REMEDY Experience with virtualization (e.g., VMware, Virtual Box) Good to have cloud environment experience (Azure/AWS) Good to have Experience with automation tools (Terraform, Ansible) Hands on Network experience on Router, Switches, Firewalls, AP s, VPN s, Knowledge of Networking protocols TCP/IP, DNS, DHCP, etc. Education & Certification BE/B.Tech in computer science / Electronics & communications / IT Good to have certifications: MCP/MCSA/Azure/AWS/ITIL.v4

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Excellent verbal and written communication skills Prior production support (not maintenance) experience is mandatory Excellent documentation and communication skills Knowledge of least few services using WSDL, SOAP, RESTful or JSON would be advantage Sound knowledge in at least one of the programming languages Java and one SQL Log Monitoring tool knowledge such as sentinel. Any programming language Excellent knowledge in Microsoft applications like Excel, PPT ,Word etc. Additional skills on the confluence, Script writing, Certification if any. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills production support;product support Languages RequiredENGLISH Role Rarity To Be Defined

Job TitleConsultant - Automation DeveloperLocationPune (Hybrid - 3days in a week at office, 2 days wfh, Candidate needs to report to onlyPune office) (Relocation is considerable)Shift Timings12:30 PM - 9:30 PM ISTBudgetLevel 3 (7 to 10 yrs) 28 LPALevel 4 (10+ to 12+ yrs) 31 LPALevel 5 (13 to 15+ yrs)- 36 LPAInterview2 rounds (HMs availability is between 3PM 5PM IST)Positions4Considerable Notice Period - 30 daysConsiderable Gap - Upto 6 Months1. Project Overview:Designing, developing, implementing, and maintaining core infrastructure automation componentsusing software engineering principles and methodology. Develop automation for differentinfrastructure technologies and services (Network, Storage, Middleware, Database etc.) usingclients approved automation tools and technologies. The ideal candidate would have excellentsoftware development skills and DevOps or automation experience within a medium to largeenterprise environment. 2. Role:Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. This is afast-paced team, and the successful candidate must be able to act with a sense of urgency and beable to adapt to changing priorities. Qualified candidates must possess a keen sense of leadership,strong analytical skills, excellent communication skills, good technical abilities, and a can-doattitude.3. Experience LevelLevel 34. QualificationsBSc IT/BE any stream.5. Must Have Skills Overall - 7+ Years Relevant - 5+ Years 5+ years of Automation development experience using Ansible, Terraform, Chef, Python, ShellScripts etc as the automation tool. Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. ITSM process experience utilizing ticketing tools like Remedy or Service-Now. At least 3 years in supporting BFSI Organization/Client6. Nice to HavesExperience with developing and automating CI/CD pipelines using GitHub Actions and Terraform. Experience in identifying drift patterns and implementing remediation workflows and experienceon CMDB. Knowledge in designing drift/configuration detection and management solution using Ansible,Chef, Terraform etc. Experience installing and administering applications in Unix, Linux, and Windows environmentsincluding debugging and command line Familiarity with IaaS (Infrastructure as a Service) or PaaS (Platform as a Service) Experience in implementing automated solutions for disaster recovery of web application stack. Familiarity with development tools, e.g., JIRA, BitBucket, Bamboo, Maven. Familiarity with Service-oriented Architecture (SOA), web services, SOAP, and JSON. Familiarity with REST API integration Familiarity with containerization concepts, Docker, Kubernetes a plus. 7. Tasks & responsibilitiesDesigning, developing, implementing, and maintaining core infrastructure automationcomponents using software engineering principles and methodology. Develop automation for different infrastructure technologies and services (Network, Storage,Middleware, Database etc.) using clients approved automation tools and technologies. Writing components that integrate with different Infrastructure components that constituteclients private and public cloud implementations using the interfaces exposed by thosecomponents (REST, Python etc.) The ideal candidate would have excellent software development skills and DevOps or automationexperience within a medium to large enterprise environment. This is a fast-paced team, and the successful candidate must be able to act with a sense of urgencyand be able to adapt to changing priorities. Qualified candidates must possess a keen sense ofleadership, strong analytical skills, excellent communication skills, good technical abilities, and acan-do attitude. Should be able to work effectively in onshore-offshore model using Agile software developmentmethodologies.

Job Title IT Consulting Responsibilities As a Senior Site Reliability Engineer, you will play a critical role in providing expert guidance on Application and infrastructure best practices from reliability perspective. Improve reliability, quality, and time-to-market of our suite of products/applications. Define suitable metrics for system with SLO/SLI and setup observability mechanism to track it Define error budget as per the SLO Define strategy and setup up High Availability and Load Balancer based architecture Drive a metrics-driven culture and software delivery process using data to measure overall system quality and reliability. Balance feature development speed and reliability with well-defined service level objectives Provide primary operational support and engineering for products/applications Partner with solution architect and development teams to improve services reliability Participate in system design, infra management and capacity planning Participate in automating operational tasks and toil reduction Provide automation solutions for performance management, disaster recovery, monitoring and observability Work with business users to understand issues, develop root cause analysis and work with the development team for enhancements/fixes Working on distributed traces to visualize the entire workflow and analyze the cause of problems/incidents Improve security and performance of infrastructure and applications Provide support, improve, and implement infrastructure as code Define, evangelize, and maintain SRE best practices Solutionize and implement DevSecOps best practices Improve automation including system’s self-healing capability Manage and participate in on-call incidents, if required (Priority Incident) If you think you fit right in to help our clients navigate their next in their digital transformation Technical and Professional Requirements: Strong experience on one or more Observability tools like New Relic, AppDynamics, Prometheus, Dynatrace, Data Dog, Splunk etc. Reliability practices Chaos engineering Experience in event correlation using observability tools like Dynatrace or other tools like BigPanda Experience in defining SLI, SLO, Error budgets and its measurement Experience in automation of infra scalability, infra fail over, infra-availability, performance management. Experience in container orchestration and practices, including Kubernetes, Docker Swarm Good experience in scripting or development languages, including expertise in Python, Ruby, JSON, Java, and Node.JS, PHP (anyone) Experience with scripting in PowerShell(M) and Bash/Shell/Perl (anyone) Preferred Skills: Technology->Backup Administration->Backup Technologies Technology->Open System->UNIX Technology->Network->Switching Technology->Open System->Linux Technology->Server-Virtualization->Vmware-vCloud Technology->Universal Windows Platform->Universal Windows Platform Technology->Networking->Routing technologies Additional Responsibilities: AIOps and related tools. Experience in CICD tooling and best practices Systems Administration and operating system experience on Linux, windows, including an understanding of networking. Experience working on ITSM tools like Remedy, ServiceNow, Confluence, Jira Experience with Cloud cost optimization / FinOps Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call kishore 9176149292 for more info Thanks, kishore 9176149292

Role: Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle Works closely with architect guild, analysts, and technical leads from impacted teams to refine requirements for new functionality and enhancements for service platforms Leveraging the results of the requirements and gap analysis, builds business cases which bridge gaps in system functionality vs. user requirements to maximize Certificate and Signing Services ability to deliver on our product roadmap. Applies detailed understanding of Certificate signing and Privileged access management business needs and its impact to confirm requirement specifications for management purposes and develop IT solutions that meet key objectives Participates in requirements gathering and review sessions for complex applications including functionality such as encryption and certificate management Performs analysis of system requirements and works closely with the development teams to ensure proper designs are achieved Provides technical analysis of application software to ensure that business and functional requirements can be met Reviews test cases to ensure accuracy and complete coverage of the story s acceptance criteria Provides technical support to client applications teams during implementations of new services and provides subject matter expertise for support escalations All About You : Overall 6-9 years of career experience in Development Good experience on Java and GoLang both Good expertise on Linux Experience on Chef / Ansible / Terraform (at least of the CD tool) Experience on Jenkins , SonarQube , Git Good to have "Teleport" Application knowledge Good to have Python and Ruby. Ability to quickly learn technical product knowledge, especially security-related concepts Experience working on large-scale enterprise initiatives that include multiple impact teams across the enterprise. Experience leveraging or developing solutions using Information Security-related concepts and Privileged access management. Strong written and verbal communication skills with the ability to convey messages at different levels - detailed and high-level management Ability to effectively drive resolution of issues and roadblocks Highly motivated and proactive to ensure the success of the team and product High degree of ownership to deliver expected objectives Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems Extensive experience in designing and implementing shared web service platforms including front end and backend capabilities. Expert knowledge with the Confluence, Splunk , Rally, Remedy and JIRA tools. Hands on experience in code reviews and change management.

Job Description Department : SOC Roles and Responsibilities: - Strong oral and written skills is a must. Experience in managing global customers specially in US and Canada is an advantage. Proficient in Incident Management and Response. In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. (Strong knowledge of EDR and XDR is an advantage) Strong understanding of Security solutions like EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, Advanced SOC etc. Responsible for working in a 24x7 Security Operation centre (SOC) environment. Should have hands-on experience to create, perform, review and deliver Incident Response playbooks and procedures. Provide analysis and trending of security log data from a large number of heterogeneous security devices Experience in threat and vulnerability analysis as well as security advisory services. Experience with Security Information Event Management (SIEM) tools, creating advanced co-relation rules, and Vulnerability Assessments ( hands-on experience is a must) Must have experience in threat hunting. Experience in forensic investigations is an advantage Investigate, document, and report on information security issues and emerging trends Other tasks and responsibilities as assigned Experience with creating and fine tuning of Rules, and Playbook etc. Knowledge of various operating system flavours including but not limited to Windows, Linux, Unix Knowledge of TCP/IP Protocols, network analysis, and network/security applications; Knowledge of common Internet protocols and applications Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences. Ahmedabad Requirement SIEM, XDR, EDR, SOAR, UBEA, Malware Analysis, excellent communication Experience 3-6 yrs Essential Skills/Certifications

Must Have : Strong experience with BMC TrueSight Operations Management Should know how to perform installation, Upgrade, integration, Administration, configuration (Especially with version 10.x & later) Strong experience in installation of Patrol Agents on Windows, RHEL, AIX, Solaris OS Experience in working on knowledge modules like DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio etc. along with basic KMs like OS,LOG,URL Must have working knowledge of custom KMs Troubleshooting skills to resolve Patrol Agent, TrueSight server component issues Strong Experience in Event Management policy Administration, configuration Experience in Design & implementation of integration solutions with 3rd party tools for event & performance management Experience with TrueSight-Remedy ITSM integration, troubleshooting, enhancements Working knowledge of MRLs, custom classes Hands-on experience in configuring & designing reports using TSOM Smart reporting, OOTB TrueSight reports Experience in Analyzing environment & event data to fine tune & reduce instance, event count Ability to review, analyze, fine tune & enhance TrueSight architecture & its components as per growing infrastructure & customer requirements Experience with Patrol Central, RT, Console server, PCM components Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, Virtualization Hands on experience on BMC Helix and upgrades/ Migrations. Good to Have : Infrastructure knowledge on Operating system and Database Good communication skills set, Understand and clear communication to the business on impact of major incidents Excellent problem analysis skill set Technical Skills Certification on BMC TrueSight Years of Experience : 6 to 9 Years 5

FLEET Management Limited Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Incident & Vetting Management : Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels. To carry out Incident investigation, root cause analysis and recommend corrective actions which can be translated into workable solutions and writing reports for Dry Bulk Vessels (Cat A, B and C, only). To carry out efficiency analysis of recommended long term corrective actions to determine trends in incident occurrences. To engage with external Dry Bulk Stakeholders such as BHP, Rio Tinto, FMG, Terminals and RightShip etc., for queries on adverse feedback or incident investigations or closure submissions for inspections carried out by such stakeholders. To liaise with RightShip inspections team and technical teams for Inspection bookings. To maintain records on PARIS for all incident related data for Dry Bulk vessels (Cat A, B and C, only) globally onboard company vessels. To maintain records on PARIS for all Dry Vetting related data globally, such as RightShip inspections, and closures. To assist with the preparation of circulars / bulletins / safety alerts related to Global Dry Vetting and Incident Investigation cell. To attend vessels, if needed, for the purpose of carrying out incident investigations from time to time. To assist in Office audits / BMSA preparations within the scope of Global Dry Vetting & Incident investigation cell. To carry out shipboard and shore-based training in matters pertaining to Global Dry Bulk Vetting and Incident investigations. To carry out any other tasks that may be assigned from time to time, in order to support the Global Dry Vetting & Incident Investigation department. To develop, maintain and implement Global Dry Vetting and Investigation cell content. Regulatory/Legislative Statutory Compliance : 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Financial Management : Work closely with DGM Global Dry Vetting and Incident Investigation, Technical staff, purchasing and finance controllers to ensure that vessel related expenses for the Global Dry Vetting department is within the agreed variables/targets Quality & Continuous Improvement Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting & Incident Investigation team. Quality & Continuous Improvement : Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting & Incident Investigation team. Health, Safety and Environment Compliance : Responsible for creating and sustaining a positive safety culture on-board all vessels under engagement. Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of training to off-shore employees during site or vessel visits within the purview of Global Dry Vetting and Incident investigation cell. People and Leadership Management Articulates clear and specific goals for employees on board vessels under engagement. Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reporting Manager to drive learning and self-improvement Manage and maintain the talent pool, when entrusted, by engaging top performers and taking definitive action on bottom performers. Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.

Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble tickets. Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes. Verify with end users that the issue has been resolved to their satisfaction. Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed. Manage Windows Server configurations, security patches and applications. Provide support for VPN connectivity Consult and coordinate activities with Service Desk personnel. Communicate plans, progress, and issues in a timely manner. Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported equipment. Support peripheral devices including scanners and printers. Support mobile devices such as IPhones, IPads, Android. Support business continuity plans and site readiness. Maintain server backups Documents, tracks and monitors all problems and requests to ensure a timely resolution. Consistently meets the service target objectives and ticket resolution rates. Performs other duties or special projects as assigned. Offer remote assistance for users with technical needs. Skills: Requires a solid understanding of core networking including but not limited to: LAN/WAN, DNS, TCP/IP, DHCP, IIS, VPN, Wireless and Firewalls Office 365 administration and support a plus. Must be self-motivated, display an attitude of ownership and a strong desire to learn new technologies. Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills. What We Offer: - 29 paid holidays a year - Family Insurance Plan - Regular Wellness Sessions - Regular Rewards Recognition, CSR, Cultural and sporting events

Overview:- The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. This role requires mandatory periodic rotational shifts on 24/7 basis 5 days Work from office Knowledge and Experience:- - International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Expreince in International HR Helpdesk - Preferred - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred) - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Roles & Responsibilities:- - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with upmost focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611