327 Remedy Jobs - Page 6

Nivea India Private Limited is looking for E - Commerce Manager - Key Accounts to join our dynamic team and embark on a rewarding career journey. Develop and execute the e - commerce strategy to drive revenue growth, increase customer engagement, and enhance the overall customer experience. Manage the online storefront, including the development of product listings, pricing strategies, and promotional campaigns. Conduct regular analysis of web traffic and sales data to identify trends, opportunities for growth, and potential areas for improvement. Develop and implement strategies for customer acquisition and retention, including the use of email marketing, social media advertising, and other digital marketing channels. Collaborate with the marketing, design, and development teams to ensure that the online storefront is optimized for user experience and functionality. Monitor and analyze customer feedback and reviews to identify opportunities for product and service improvements. Develop and manage the e - commerce budget, including the allocation of resources for marketing campaigns and website development. Manage relationships with third - party vendors, including payment processors, shipping providers, and e - commerce platforms. Provide regular reports to senior management on e - commerce performance, including key metrics such as website traffic, conversion rates, and revenue growth. Excellent written and verbal communication skills.

Profile - L1 Support Linux Administrator Exp- 3 to 5 yrs Location- Navi mumbai Budget Details- 6 to 7 lpa Notice Period- Immediate or 15 days Key Responsibilities: Provide L1 support for Linux servers and escalate complex issues to L2/L3 teams. Monitor system health, performance, and availability using monitoring tools. Handle basic Linux administrative tasks such as user management, disk checks, and file permissions. Log incidents and service requests accurately and resolve them within defined SLAs. Perform routine maintenance and scheduled tasks as per guidelines. Coordinate with internal teams for patching, backups, and updates. Maintain proper documentation of support activities and configurations. Support ticketing systems like ServiceNow, Jira, or Remedy . Required Skills: Basic understanding of Linux/Unix operating systems , preferably RHEL 7/8/9 or CentOS . Familiar with basic Linux commands (e.g., cd , ls , chmod , chown , df , ps , top , systemctl ). Knowledge of remote access tools (SSH, PuTTY). Good communication and problem-solving skills. Willingness to work in shifts and 24x7 support environments . Preferred Qualifications: 1 to 2 years of relevant experience in IT or technical support. Basic knowledge of networking concepts (IP, DNS, ping, traceroute). Exposure to ITSM ticketing tools. Red Hat Certified System Administrator ( RHCSA ) - optional but preferred. Apply Now Apply For Job

Job Description: Responsibilities Experience in troubleshooting issues related to Intune Modern Management, Microsoft Endpoint Management, MAM & MAM-WE. Proficient in SCCM administration: application packaging and deployment, patch management, OS deployment (OSD), task sequences, and reporting. Manage and monitor SCCM infrastructure, including Distribution Points, Management Points, and Software Update Points. Knowledge in handling Intune MDM console and proactively monitoring device compliance, OS versions, and policy enforcement. Basic knowledge of cloud, Azure, and Active Directory. Knowledge of Intune compliance policies, configuration profiles, app protection policies, and device restrictions. Troubleshoot Android and iOS device issues in Intune. Experience with Windows Autopilot, update rings, SCEP, PKCS. Deliver technical support for Windows Management and SCCM client health. Troubleshooting WSUS, Intune, Active Directory, and SCCM-related issues. Good knowledge of Windows OS, DEP, APNS, VPP. Support Android, iOS, and Windows devices in Intune and SCCM. Working experience with MS Office, SharePoint, and Exchange. Understanding of networking concepts - DNS, DHCP, TCP/IP, Subnetting, IPv4/IPv6. Basic debugging and scripting skills. Strong communication and documentation skills. Desired Skills and Qualifications 4 years of overall IT experience with at least 2 years in SCCM and Intune. Experience with Microsoft Endpoint Manager (Intune + SCCM). Familiarity with ticketing tools like SNOW, Remedy, or HPSM. Basic knowledge of Cloud, MS Azure, and O365 Licensing. Understanding of Conditional Access Policies and compliance frameworks. PowerShell scripting for automation and reporting. Nice to Have Skills Experience with Microsoft Defender, Credential Guard, and Application Guard. Experience in Privileged Identity Management. Experience in application signing and provisioning for iOS, Android, and Windows. Knowledge of Microsoft Power Platform and Power BI. Strong analytical and problem-solving skills. Ability to work independently and collaboratively in a global team environment. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Responsibilities Lead and manage hybrid endpoint environments using SCCM (30%) and Intune (70%). Administer SCCM for application packaging, patching, task sequences, and OS deployment. Design and implement MDM strategies using Intune, Knox, and E-FOTA for Android and iOS devices. Configure and manage Intune compliance policies, configuration profiles, app protection policies, and conditional access. Troubleshoot device enrolment, policy application, and app deployment issues across platforms. Manage Samsung Knox and E-FOTA for firmware updates and device security. Support iOS and Android device lifecycle management, including provisioning, restrictions, and remote actions. Monitor and optimize device performance, compliance, and security posture. Collaborate with security teams to implement Microsoft Defender, Credential Guard, and Application Guard. Provide advanced support for Windows Autopilot, update rings, SCEP, PKCS, and WSUS. Work with Active Directory, Azure AD, and O365 licensing models. Develop and maintain PowerShell scripts for automation and reporting. Participate in global meetings, customer engagements, and technical workshops . Desired Skills and Qualifications 8+ years of IT experience with strong exposure to MDM, Intune, Knox, E-FOTA, iOS/Android, and SCCM (minimum 2-3 years). Expertise in Microsoft Endpoint Manager (Intune + SCCM). Experience with Samsung Knox Suite and E-FOTA for Android enterprise management. Strong understanding of iOS and Android enterprise features, app provisioning, and security. Familiarity with ticketing tools like SNOW, Remedy, or HPSM. Knowledge of Azure AD, Conditional Access, and O365 licensing. Proficiency in PowerShell scripting and automation. Solid grasp of networking concepts - DNS, DHCP, TCP/IP, Subnetting, IPv4/IPv6. Excellent communication and documentation skills. Nice to Have Skills Experience with Microsoft Power Platform and Power BI. Exposure to Privileged Identity Management and Zero Trust architecture. Strong problem-solving and analytical skills. Ability to mentor junior engineers and lead technical initiatives. Experience in global enterprise environments with 24x7 support models. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

CARE CHANGES EVERYTHING. Business Development Executive - GT (Bangalore) Job Details Contract Type: Unlimited / Full-Time Country / City: India / Bangalore Company: NIVEA India Pvt. Ltd. Job Function: Sales Your Tasks 1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through proper coordination 7. Plan and implement promotional campaigns suiting the customer segments in the local market responsible for utilization of promotional budgets for the territory 8. Meet all reporting schedules to ensure accuracy of information 9. Monitor results on weekly / monthly basis to determine deviations from plans and take necessary corrective actions 10. Keep track of Secondary Sales, and regularly conduct reviews with extended sales team 11. Responsible for MIS reporting with online IT enabled system Your Profile Education: Graduate in any principle Experience : 5+ years of experience in Sale Additional information Your responsible recruiter is Tabassum Shaikh.Please apply online via the Beiersdorf Intranet until 13th July,2025. About Beiersdorf At Beiersdorf, we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society. Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all. Further information can be found within our . YOUR BENEFITS Buddy and Mentoring International Work Environment Flexible Working Hours Attractive Salary Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Req ID: 319323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Analyst to join our team in Bangalore, Karn taka (IN-KA), India (IN). Roles and Responsibilities: Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Communication: Maintain constant communication with field staff, and service teams Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 4-6 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc Has supported a team delivering IT Services in remote operations Excellent written & spoken English skills Exposure to Vendor Management and Infrastructure Change Requests is an added plus Required to work in 24X7 Shift Based Environment

Experience Required: 5-8 yrs of expereince for Senior role & 8-12 yrs of expereince for Lead role Key Skills: ITSM , Must have skills: ITSM, Strong Communication, Requirement gathering & worked with different teams , highly proactive. Client relationship management experience. ServiceNow & Sharepoint. Good to have skills: Change, Incidence management

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sangeeta 9176078282 for more info Thanks, Sangeta 9176078282

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Design and deliver technical and soft skill training programs for Service Desk/Tech Support teams Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices Perks and benefits Perks and Benefits

Hands on development 5-10 + years Expert technical experience in .NET Core, API, .NET Framework, MVC, Database (SQL Server), Angular, HTML/ JavaScript / jQuery, Web Services SOAP / RESTful, Windows Services, PL SQL, Unit Testing (Nunit), Microsoft .Net, Azure Service Bus, SQL Experience with various tools (Rally, Remedy, Jenkins, Swagger, Postman, Splunk, Dynatrace) CICD experience Agile Methodology High energy, detailed oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self motivation to drive results Strong leadership, interpersonal, relationship building and negotiation skills required with a solid track record for developing internal and external relationships

Educational Bachelor of Engineering,Bachelor Of Technology,Master Of Comp. Applications,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology-Architecture-Architecture - ITIL Technology-Infrastructure- Administration Monitoring-Remedy-Design and Remedy-Administration-Service Now Technology-Infrastructure Testing-Data Center Migration Foundational-Service Management-ITIL Technology-EUC-EUC-Others Technology-EUC-Patching_and_Distribution-SCCM Technology-Infra_ToolAdministration-ITSM-BMC Remedy ITSM-ITSM

Role: TSO Exp: Min 2 years Must have Exp in Major Incident Management -MIM Salary: Max 6 LPA. Location: Chennai, Bangalore and Hyderabad. Regards, Vignesh S, 7200396456.

Job Summary We are seeking a Technical Lead with 3 to 5 years of experience in BMCHelix Remedy-DWP&SmartIT and BMCHelix Remedy. The ideal candidate will have a strong background in service desk operations. This hybrid role requires a proactive individual who can effectively manage day-to-day technical operations ensuring seamless service delivery and contributing to the companys mission of enhancing customer satisfaction. Responsibilities Lead the technical implementation and support of BMCHelix Remedy-DWP&SmartIT solutions to ensure optimal performance and user satisfaction. Oversee the integration of BMCHelix Remedy with existing service desk systems to streamline operations and improve efficiency. Provide expert guidance and troubleshooting support for complex technical issues related to BMCHelix Remedy applications. Collaborate with cross-functional teams to design and implement innovative solutions that enhance service desk capabilities. Ensure compliance with industry standards and best practices in all technical operations and service desk activities. Develop and maintain comprehensive documentation for all technical processes and configurations to facilitate knowledge sharing and continuity. Monitor system performance and proactively identify areas for improvement to enhance overall service delivery. Conduct regular training sessions for service desk staff to ensure they are equipped with the necessary skills and knowledge. Coordinate with vendors and third-party providers to resolve technical issues and implement new features or updates. Analyze service desk metrics and reports to identify trends and areas for improvement driving continuous enhancement of service quality. Participate in strategic planning sessions to align technical initiatives with organizational goals and objectives. Foster a culture of innovation and continuous improvement within the technical team to drive excellence in service delivery. Support the development and execution of disaster recovery and business continuity plans to ensure service resilience. Qualifications Possess strong expertise in BMCHelix Remedy-DWP&SmartIT and BMCHelix Remedy with a proven track record of successful implementations. Demonstrate in-depth knowledge of service desk operations and best practices with the ability to apply this knowledge effectively. Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Show proficiency in integrating BMCHelix Remedy with other systems and tools to enhance service desk functionality. Display strong communication and collaboration skills with the ability to work effectively in a hybrid work model. Have a proactive approach to identifying and addressing potential technical challenges before they impact service delivery. Maintain a commitment to continuous learning and staying updated with the latest developments in BMCHelix technologies. Certifications Required BMC Certified Professional: Helix ITSM ITIL Foundation Certification

Number of Openings* 1 ECMS Request no in sourcing stage * 529667 Duration of contract* 4-5 months Total Yrs. of Experience* 7 to 10 years Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 8+ years Detailed JD *(Roles and Responsibilities) 7-10+ years of experience in SAP ABAP HR programming and Object oriented programming Must be experienced in developing Object oriented and classical programs in ABAP including Reports, Smartforms/SAP Scripts, Webdynpro and IDOC Processing; Specialized in the Technical areas with development skills and also including basic functional knowledge in modules like PY, PA, PD, OM, BN, and TM. Experience in SAP Query/InfoSetQuery (Ad-Hoc Query), ALV (ABAP List Viewer), Logical Data Bases(LDB), Batch Data Communication (both Synchronous and Asynchronous methods), LSMW Modifying and troubleshooting interfaces using ALE/IDOC, Flat File, RFC, BAPI etc.; Work experience in PU12(interface tool box), ADOBE interactive forms, Function Modules, RFCs, Dialog Programming, User Exits, BADIs, CATS, ESS, Client, Dynamic Actions, creating Infotypes and Report Classes. SAP Enhancement technologies including Classical enhancements, BADI, BTE and new Enhancement framework; Enhancement pack/Upgrade implementation with yearend service packs for Payroll required, SPAU and SPDD resolution; Good understanding and experience in software development life cycle methodology Knowledge on ECC integration programs with PNP, PAP and PCH logical databases. Exposure to SAP new generation technologies like Fiori (FIORI Application module support), OData, APIs, UI5 programming Working experience in SAP CPI(HCI) for SAP and Successfactors Integrations and Interfaces Basic knowledge and experience in Unix commands and crypto process in Linux environment Ability to work in team in diverse/ multiple stakeholder environment Should have experience with Control-M and ticketing tools like Remedy, service now and Jira Comfortable working in Agile projects and ability to handle technical objects end to end. Communication and Analytical skills Mandatory skills* SAP ABAP Desired skills* SAP ABAP Domain* Retail Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 11500. INR/ day Delivery Anchor for screening, interviews and feedback* Anjali Upendra Bandodkar Anjali_Bandodkar@infosys.com Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Bangalore STP, Hyderabad, Pune BGCheck (Pre onboarding Or Post onboarding) Any client prerequisite BGV Agency* Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * 2:00 PM to 11:00 PM UK Shift

Information and consent on cookies & similar tools Business Development Executive - GT (Varanasi) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through proper coordination 7. Plan and implement promotional campaigns suiting the customer segments in the local market responsible for utilization of promotional budgets for the territory 8. Meet all reporting schedules to ensure accuracy of information 9. Monitor results on weekly / monthly basis to determine deviations from plans and take necessary corrective actions 10. Keep track of Secondary Sales, and regularly conduct reviews with extended sales team 11. Responsible for MIS reporting with online IT enabled system Your Profile Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers / routers / switches / firewalls , etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

Technical Support Analyst India: Roles and Responsibilities: Serve as the first point of contact for end-users seeking technical assistance via calls, chats, or tickets. Troubleshoot and resolve hardware, software, application, and network-related issues efficiently. Manage incidents, service requests, and problem tickets using ITSM tools (e.g., ServiceNow, BMC Remedy). Provide support for desktop/laptop systems, mobile devices, printers, and conferencing equipment. Ensure timely escalation of unresolved issues to the appropriate internal teams or vendors. Install, configure, and upgrade system software, patches, and security updates as needed. Assist with user account administration including Active Directory, Outlook, Office 365, VPN, etc. Maintain accurate documentation for issues, solutions, asset inventory, and technical processes. Educate users on system usage, security practices, and self-service tools to reduce support requests. Monitor IT systems for performance issues and outages, and act proactively to minimize downtime.

Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience and Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical skills of the role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That s why we re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they re a cybercriminal, of course. We re proud to be an Equal Opportunity and Affirmative Action Employer, and we d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

Description Conduct technical education at salons: Educate staff in salons about brands professional products theory, including techniques, applications, and unique selling points. Educate and inspire staff in salons on current trends by running workshops for S/S, F/W. Facilitate retail and professional calendar classes at Education Center: Retail Programs: New staff, Ritual & Selling Skills, Performance. Professional Programs: FSD, Gray Coverage, Puretone Solution 1 & 2, Trend Color, Trend Style, Damage Remedy and Scalp Remedy Renewal, Treatment. Conduct Insalon training: Improve retail and professional product sales for salons. Educate new staff and stylists for concept salon. Solve individual problems and issues for every salon. Conduct product sales training for internal sales staff (SDPs). Provide training for newly opened salons. Create and update salon educational material: Create documentation for new products related salon retail, and professional products. Update retail product orientation and professional product/technique material. Update insalon training material. Create training documents for SDPs. Assist team and other departments: Assist or advanced care training for daymakers and PPT. Assist in technical education for concept salon promotional events. Assist PR team: SAFA backstage work/events/Press launches. Assist salon marketing team: Technical advice and support on locally developed trend collection brochures, salon services, and salon brochures. Assist professional product tests when necessary. Collect and report feedback on calendar class training. Qualifications College degree and/or cosmetology license Minimum 3 years of experience as a beauty/salon technical educator Multi National Company experience is preferred Verbal/Written English communicaion skills ", "

Support the Problem Management process by assisting with the identification and tracking of recurring technical issues within our SaaS software platform. Collaborate with cross-functional teams (Development, Operations, and Customer Support) to collect incident details and contribute to problem investigations. Assist with root cause analysis (RCA) by documenting timelines, gathering logs, and organizing findings to support more senior team members. Help maintain problem records and metrics by updating problem tickets, tracking progress, and ensuring status fields are accurate and current. Monitor incident data to help identify repeat patterns or problem candidates and escalate findings to the Problem Management team. Contribute to process improvements by suggesting small enhancements to templates, RCA workflows, or documentation based on day-to-day usage. Assist in preparing customer-facing Root Cause Analysis (RCA) reports by organizing technical findings and drafting clear, concise communications under senior guidance. Support on-call responsibilities by participating in a once-per-month rotation focused on customer communications, including impact summaries and resolution updates during planned upgrades or maintenance events. Requirements: 0 2 years of experience in IT support, incident management, or operations within a SaaS or cloud-based environment. Foundational understanding of SaaS architecture, cloud concepts, and basic troubleshooting practices. Interest in learning root cause analysis methods, ITIL Problem Management principles, and continuous service improvement. Strong written and verbal communication skills, with the ability to summarize technical issues clearly for diverse audiences. Highly organized, with the ability to follow structured processes and manage multiple small tasks or investigations simultaneously. ITIL 4 Foundation certification is a plus; willingness to pursue additional ITSM learning encouraged. Collaborative and curious mindset with a willingness to take feedback and grow in a structured team environment. Technical Skills: Familiarity with service management or ticketing platforms (e.g., JIRA, ServiceNow, Remedy) is a plus. Exposure to containerized or cloud-native environments (e.g., Kubernetes, Docker) is beneficial but not required. Proficiency with Microsoft Office (e.g., Excel, Word), including the ability to create Pivot Tables and Charts in Excel for data analysis. Willingness to learn monitoring and observability tools (e.g., Grafana) to support incident and problem investigations. It Support, Itil

We are looking for a skilled professional with 10 to 15 years of experience to join our team as an Engineer Service Desk Operations in Bengaluru. The ideal candidate will have excellent communication skills, good customer handling skills, and the ability to work in shifts. Roles and Responsibility Provide phone, email, and chat support for end users. Handle basic L1 queries from end users and log incidents/faults correctly. Diagnose and resolve technical issues related to Windows applications. Troubleshoot internet and VPN issues. Install, upgrade, and support printers and computer hardware. Customize and configure desktop hardware to meet specifications and business standards. Administer email accounts, including creation, management, and distribution lists on Office 365. Manage user accounts, including creation, management, and password resets on Active Directory. Familiarize end users with basic software hardware and peripheral device operation, and solve basic queries. Take ownership and document all queries, issues, and problems in the ITSM Tool. Configure iPadiPhonesAndroid for users to enable email access and connectivity on-the-go. Possess basic knowledge of Networking, Virtualization, Mac OS, Web-Based and Installable applications. Demonstrate a good understanding of computer systems, mobile devices, and other tech products. Identify and escalate severe issues that could cause production impact. Utilize natural aptitude for troubleshooting and problem-solving. Have solid experience in a helpdesk or technical support environment. Provide timely and accurate resolution of technical issues experienced by users. Demonstrate a customer-first approach to support. Escalate issues which could cause production impact when necessary. Job Minimum 10 years of experience in a service desk environment. Good knowledge of Windows Active Directory, O365, and VPN. Hands-on experience working with ITSM tools like Service Now or Remedy. Excellent communication and customer handling skills. Ability to work in shifts and collaborate effectively. Strong troubleshooting and problem-solving skills. Any Graduate. Experience with PostgreSQL DBA is preferred.

Rockwe'll Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we'do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e. g. , ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized we'llbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwe'll Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1

This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility. Key Responsibilities JIRA Service Management Configuration & Development Design and configure JSM projects, request types, SLAs, and workflows. Create dynamic forms with conditional logic and custom field behavior. Build customer-friendly portals and help centers for support ticketing. Develop custom dashboards and queues for support teams. Automation & Integration Implement complex automation rules using ScriptRunner and native JIRA automation. Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc Automate processes like ticket assignment, notifications, and escalations. JIRA Project Management Create and manage JIRA Software and Work Management projects for IT, development, and business teams. Configure boards (Scrum/Kanban), epics, stories, and task hierarchies. Maintain governance standards: templates, permissions, naming conventions. Enable agile best practices: sprint tracking, backlog grooming, and reporting. Administration & Governance Manage user roles, permissions, and license allocations. Perform regular audits and health checks; ensure platform hygiene. Maintain comprehensive documentation of all configurations and changes. Stakeholder Collaboration Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering. Train users, leads, and stakeholders on dashboards, filters, reports, and best practices. Act as the subject matter expert for JIRA-related problem-solving and process optimization. Required Skills & Qualifications 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center) 2+ years of experience in JIRA Project Management (Software or Business) Strong expertise in configuring workflows , automations , custom fields , permissions Proficiency in JQL , ScriptRunner , and integration using REST APIs Experience setting up agile boards (Scrum/Kanban) and managing project structures Familiarity with ITIL/ITSM frameworks and Agile methodology Excellent stakeholder communication, problem-solving, and documentation skills Preferred (Nice to Have) Atlassian Certifications (ACP-120, ACP-610, ACP-620) Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy) Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture Experience conducting user training or leading JIRA adoption initiatives Why Join Us Opportunity to work with a leading global technology solutions provider Remote flexibility while supporting enterprise-grade platforms Exposure to cross-functional projects across ITSM, DevOps, and business domains Collaborative work culture with a performance-driven environment