906 Remedy Jobs - Page 6

Analyze and benchmark customer\s requests dataset to drive insights for ongoing operations Create analytical reports and perform ticket analysis to provide recommended action plans Provide insights on end user computing common issues and proper ways to solve it for enterprises Ability to translate analytics findings into appropriate content/solution in Nexthink Resolution of issues discovered. Documentation of findings and recommendations Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations, and maintenance of Nexthink hardware and software Providing input for collector packaging and assist in deployment sce...

The Opportunity: Hitachi Energy is looking for Software Development Engineer in Testing who specializes in Java framework to join our team, grow with us, introduce us to new ideas and test products that empower our customers. Every day, you ll work with team members across disciplines testing highly available, scalable, and reliable software. The Software Quality Engineer works on technical challenges and facilitates collaborative efforts within the scrum team and across product teams, in support of the frequent delivery of quality software to the customer. As a Sr. R&D Engineer Software Development Engineer in Testing for Enterprise Software R&D Unit you will be a part of the respective loc...

About the company Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Job Summary : The Senior QA Analyst is responsible for developing and supporting the planning, design, and execution of test cases for custom development efforts in the eDiscovery realm to ensure that the end product meets minimum quality standards, is fully functional and user-friendly prior to production rel...

Description and Requirements Position Summary Job Description: MetLife Project Office (MLPO) processes all Windows and Linux capacity change requests to collect requirements and prepare them for implementation by Server Change Ops, Server Linux Ops and Server Win Ops for all US based locations; Group receives the requests via Service Now MLPO is the liaison to Server Project ops for customers and Distributed Storage Engineering (DSE), to ensure successful implementation Customer requests are received as Service Now task; part of a Service Now change ticket, DSE determines/recommends engineering solution what and how of the work should be done and MLPO submits requirements to Implementation t...

Job Description (JD) 1. ITIL Framework Fair understanding of ITIL processes and practices. Basic understanding of ticketing tools such as ServiceNow or Remedy . 2. Customer Infrastructure & Desktop Support Fair understanding of customer infrastructure. Basic hardware knowledge and troubleshooting. Desktop support and software installation. 3. Networking Basic understanding of IP addressing. Familiarity with basic show commands on routers and switches. Proficient in basic network troubleshooting tools such as: ping tracert netstat Understanding of network monitoring tools: Nagios Cacti SolarWinds 4. Security Basic knowledge of Cybersecurity and Incident Response . Exposure to threat hunting t...

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 3 -5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com Knowledge on healthcare domain, concept of sales terri...

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 3 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce. com Knowledge on healthcare domain, concept of sales terri...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Infrastructure Service Management Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :The Service Request Manager is responsible for overseeing the end-to-end lifecycle of service requests raised by internal or external customers. This role ensures timely, accurate, and efficient fulfillment of service requests while maintaining high customer satisfaction and compliance wit...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions. Candidate must be willing to work in rotational shift Understand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team Requirements Candidate must ha...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Pune, Mah?r?shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, ...

As a Senior Process Executive at Infosys BPM Ltd. in Pune, you will be responsible for the following: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Experience in using ticketing tools such as ServiceNow, Remedy, Control M will be an added advantage. - Experience in resolving queries utilizing voice skills on VPN, Drivers, O365, driver installations, Active Directory. - General support knowledge of operating systems across various platforms and basic concepts of networking, cloud computing. - Proficiency in productivity applications like Microsoft Office tools. - Willingness to work in a 24*7 environment and from the office. - Analytical problem-solvin...

As an experienced ABAP Developer, your role will involve the following key responsibilities: - Application Development in ABAP in ECC 6.0 and higher systems, with a core strength in ABAP being mandatory. - Demonstrating good development knowledge in ABAP for S4 HANA, SAP UI5/FIORI, and RAP. - Providing technical analysis with a full understanding of SAP business documents, master data, and transaction data in primary modules such as SD, MM, FICO, and PP, including cross-functional configuration. - Developing applications with clear qualification of different levels of coding options within SAP, including Business Add-ins (BADI), Enhancements, BAPI, User Exits, Dialog programming, Reports, SA...

As a Field Tech Associate-ITIL at NTT DATA in Pune, Maharashtra (IN-MH), India, your primary role will be to provide support to End Users in a Client Environment as a contributing member of the EUC Team. Your performance will be evaluated based on SLAs, CSFs & KPIs aligned with operational and project objectives. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. Additionally, you will be handling IMAC (Install, Move, Add, Change) for various IT Equipment and Peripherals as necessary, such as Desktops, Laptops, Monitors, and Printers. It is important to stay updated with new and emerging technologies based on business requirem...

Key Responsibilities Business Systems Support analyst Job Description The business systems support analyst is responsible to manage customer's issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide i...

4-5 Years of total experience in - Basic Telecommunications network understanding. - Should have knowledge of RF, Microwave, wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work - Good written English and communications skills - Ability to manage field partners for successf...

Bachelor's degree in computer science or a related field. 5+ years of experience in monitoring tool configuration and system administration. 2+ years of experience in Windows/Linux troubleshooting and patching. Proven experience with Terraform, GitHub, and Ansible. Experience of Site Reliability Engineering (SRE) principles. Proficiency in PowerShell scripting. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Excellent communication skills, both verbal and written. Experience with diagnostic and monitoring tools such as SolarWinds, Dotcom Monitor, Datado...

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This pa...

Responsibilities : A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence...

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys delivery team your primary role would be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction You will understand requirements create and review designs validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation provide inputs for solution delivery conduct technical risk planning perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables continual knowledge management and adherence to the ...

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events . As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties. A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support . They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.

We are seeking a skilled Accounting Analyst to join India Analytics CoE - Global Finance Services Division. The Incumbent would perform staff accounting functions that support business processes and gain experience with Caterpillar accounting practices. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do From the outset, incumbent will be expected to be a contributing performer, doing staff level accounting work that supports business processes. Additionally, this position will: Gain an understanding of Caterpillar s business and accounting practices, systems, and procedures. Learn and develop skills which result from the practical applicat...

As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 2 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench Expert level of Salesforce configuratio...

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 2 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce. com Knowledge on healthcare domain, concept of sales terri...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platfor...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You...