252 Remedy Jobs - Page 4

Arcadis Development teams within our Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug - they make a significant impact on the design and development of state-of-the-art projects. We are looking for a DevOps Engineer to join our growing and dynamic product team. Responsibilities: Proficiency in working with a variety of operating systems including Windows, Linux, Hyper-V, VMWare, and Unix. Configuration and maintenance of secure infrastructure, including address translations, port security for firewalls, and ensuring compliance with security standards. Installation, configuration, management, and maintenance of network devices and appliances. Collaboration on defining security requirements and conducting tests to identify weaknesses. Creating disaster recovery plans and monitoring network backups. Building, securing, and maintaining on-premises and cloud infrastructures. Ensuring availability, performance, security, and scalability of production systems. Troubleshooting system issues causing downtime or performance degradation with expertise in Agile software development methodologies. Implementing CI/CD pipelines, automating configuration management, and using Ansible playbooks. Enforcing DevOps practices in collaboration with software developers. Automating alerts for system availability and performance monitoring. Enhancing development and release processes through automation. Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Leading the automation effort and maintaining servers to the latest security standards. Understanding source code security vulnerabilities and maintaining infrastructure code bases using Puppet. Building deployment and testing pipelines using Jenkins, CloudFormation, and Puppet for automated provisioning of cloud infrastructure. Supporting and improving Docker-based development practices. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practices. 1+ year of hands-on experience in DevOps in Linux based systems Familiarity and/or experience with network technologies (Cisco, Juniper, HPE, etc.), Cloud technologies (VMware, Openstack, Azure, GCP, AWS), CI-CD tools (Jenkins, Ansible, Github, etc.), Linux user administration. Good understanding of code versioning tools like Git, strong knowledge of containerization using Docker. Developing and managing infrastructure as code using Ansible and docker-compose, experience in implementing CI/CD pipelines using Jenkins. Knowledge of AWS services like EC2, EBS, VPC (Virtual Private Cloud), ELB, SES, Elastic IP and Route53 Knowledge of setting up HTTPS certificates and SSL tunnels Experience in setup of application and infrastructure monitoring tools like Prometheus, Grafana, CAdvisor, Node Exporter, and Sentry. Experience of working with log analysis and monitoring tools in a distributed application scenario, independent analysis of problems and implementation of solutions. Experience in setting up high availability in databases like Postgres, Elasticsearch, managing on-premises infrastructure software like Xen Server. Experience of Change Management and Release Management in Agile methodology, DNS Management. Understanding of web-related terminologies and software such as web applications, webrelated protocols, service-oriented architectures, and web services. Routine security scanning for malicious software and suspicious network activity, along with protocol analysis to identify and remedy network performance issues. Experience in orchestration technologies such as Docker Swarm/Kubernetes, scripting experience with Bash Scripting and Python is desirable. Experience in managing BI Applications like Tableau, conducting load testing of applications using JMeter is desirable

Help Desk Support - Night shift Job Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills Experience:Level 2 Requirements: 3-5 years of experience in IT support, helpdesk, or service desk roles. Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools. Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.). Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.). Experience with Citrix, VPN, and cloud-based healthcare solutions. Strong troubleshooting skills and ability to handle escalations.

We are seeking a confident, collaborative, and solutions focused Manager, Labor Rights to support the execution of Novartis global labor rights program, with a focus on India and the broader Asia Pacific Middle East and Africa (APMA) region. This role will support labor rights and raw material certification risk assessments due diligence for external partners; drive mitigation efforts and contribute to the development of the Labor Rights (LR 2.0) program. The role will also support in meeting our corporate responsibility under Corporate Sustainability Due Diligence Directive (CSDDD), particularly focused on supply chain risks beyond primary Tier 1 partners. This is an execution-focused position, requiring strong project management, stakeholder engagement, and hands-on experience in operationalizing labor rights standards in Novartis value chain. About the Role Key Responsibilities Lead risk assessments due diligence on labor rights and raw material certification for all in-scope external partners, including creating, tracking and closing mitigation actions/corrective action plans (CAPAs), in line with Novartis global labor rights risk management protocols and international human rights standards. Deliver capability-building programs for external partners using a maturity model framework. Provide targeted training and guidance to internal stakeholders viz. Procurement, Business Owners, Legal and other relevant functions to embed labor rights due diligence into business processes. Support the deployment of risk tools (eg, worker voice, grievance mechanisms) to enhance labor rights risk assessments remediation. Investigate and resolve relevant SpeakUp cases related to external partners. Track and report relevant program KPIs and maintain labor rights data for reporting and continuous improvement. Support implementation of labor rights-related projects and activities identified through CSDDD gap analysis, especially in the APMA region. Contribute to relevant CSDDD workstreams especially Assessments, Risk Mitigation, Remedy, and Stakeholder Engagement. Actively support the broader Human Rights team strategy and cross-functional projects. Qualifications Experience Degree or equivalent experience in law, human rights, supply chain management, international relations, international development, or related fields. Experience in labor rights risk management, including hands-on engagement with external partners on labor rights compliance with international labor standards. Familiarity with international labor standards (eg, ILO Core Conventions, UNGPs, OECD Guidelines) and CSDDD. Strong analytical skills to translate data into clear, actionable insights. Fluency in English; additional languages relevant to the APMA region are a plus. Key Attributes Strategic Analytical: Comfortable interpreting risk data and identifying trends to inform decisions. Collaborative: Builds strong partnerships across internal stakeholders and external partners. Agile and proactive : Responds quickly to evolving priorities, anticipates issues, and drives practical solutions. Effective Communicator: Clear, persuasive, and audience appropriate. Results-Oriented: Owns deliverables end-to-end and thrives in a fast-paced environment. Structured: Manages multiple workstreams with clarity and discipline. Commitment to a people-first, risk-based approach that prioritizes worker we'll-being

Expertise in the respective business domain and SAP FICO in SAP ECC. Should have expertise in Banking payments, DMEE, batch job processing, GL, AP, AR and Asset Accounting. Should have good understanding on CO master, cost element accounting, cost center accounting, profit center accounting, COPA and product costing. Should have working experience in IDOCs, PI, PS, WBS, partner profiles, remittance advices and integrations. Should have experience in understanding and customizing for Z reports and Z programs. Should have adequate knowledge on the integration aspects and configuration dependencies with MM, PS, PI, PP SD. Should be able to prepare documents such as SDS, high level design document functional specifications based on the requirements. Should be able to prepare Test scenarios, test scripts and end user training materials for a business process. Should have experience in Incident Change Management tools like SAP Solution Manager, ServiceNow, Remedy. Should have worked on integration of 3rd party systems like Bottom line, work day, concur, Coupa, Juno and Veeva. Should have been involved in new developments as per business requirement which includes configuration changes and workbench changes (design changes) Should have work experience on month end closing, year end closing and reconciliation.

Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures Ensure all maintenance is performed to a high standard and as per manufacturer s recommendations Prepare specifications and evaluate tenders Supervise daily operational activities of all assigned vessels Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels related to technical Drives all technical related mobilization activities, refits, dry-docking major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals Regulatory/Legislative Statutory Compliance 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels. Financial Management Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance) Support reporting manager to plan Operating Budget for all vessels under charge. Responsible for planning and execution of all dry-docking activities within the allotted budget limits *subject to change based on company policy. Quality Continuous Improvement Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Quality team Establish clear expected levels of performance from crew and work with manager on updating the SOP s. Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Health, Safety and Environment Compliance Responsible for creating and sustaining a positive safety culture on-board all vessels under charge Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit Ensures a safe compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits People and Leadership Management Articulates clear and specific goals for employees on board vessels under charge Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reports to drive learning and self-improvement Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers .

FLEET Management Limited Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Incident Vetting Management : Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels. To carry out Incident investigation, root cause analysis and recommend corrective actions which can be translated into workable solutions and writing reports for Dry Bulk Vessels (Cat A, B and C, only). To carry out efficiency analysis of recommended long term corrective actions to determine trends in incident occurrences. To engage with external Dry Bulk Stakeholders such as BHP, Rio Tinto, FMG, Terminals and RightShip etc., for queries on adverse feedback or incident investigations or closure submissions for inspections carried out by such stakeholders. To liaise with RightShip inspections team and technical teams for Inspection bookings. To maintain records on PARIS for all incident related data for Dry Bulk vessels (Cat A, B and C, only) globally onboard company vessels. To maintain records on PARIS for all Dry Vetting related data globally, such as RightShip inspections, and closures. To assist with the preparation of circulars / bulletins / safety alerts related to Global Dry Vetting and Incident Investigation cell. To attend vessels, if needed, for the purpose of carrying out incident investigations from time to time. To assist in Office audits / BMSA preparations within the scope of Global Dry Vetting Incident investigation cell. To carry out shipboard and shore-based training in matters pertaining to Global Dry Bulk Vetting and Incident investigations. To carry out any other tasks that may be assigned from time to time, in order to support the Global Dry Vetting Incident Investigation department. To develop, maintain and implement Global Dry Vetting and Investigation cell content. Regulatory/Legislative Statutory Compliance : 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Financial Management : Work closely with DGM Global Dry Vetting and Incident Investigation, Technical staff, purchasing and finance controllers to ensure that vessel related expenses for the Global Dry Vetting department is within the agreed variables/targets Quality Continuous Improvement Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting Incident Investigation team. Quality Continuous Improvement : Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting Incident Investigation team. Health, Safety and Environment Compliance : Responsible for creating and sustaining a positive safety culture on-board all vessels under engagement. Ensures a safe compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of training to off-shore employees during site or vessel visits within the purview of Global Dry Vetting and Incident investigation cell. People and Leadership Management Articulates clear and specific goals for employees on board vessels under engagement. Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reporting Manager to drive learning and self-improvement Manage and maintain the talent pool, when entrusted, by engaging top performers and taking definitive action on bottom performers. .

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Incident Management Analyst1 Key Responsibilities Own and manage the end- to- end incident lifecycle , including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident ( P1/ P2) calls , engaging cross- functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis ( RCA) post- resolution and ensure timely closure of follow- up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs , KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews , including post- mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management , with a focus on Major Incident Management ( MIM) . Strong understanding of ITIL processes , especially Incident, Problem, and Change Management. Proven experience coordinating P1/ P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non- technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools ( e. g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/ v4 Foundation or Intermediate certification . Experience in managing incidents across cloud, network, application, and security platforms . Familiarity with monitoring and alerting tools ( e. g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on- call support during critical events. Ability to work in a fast- paced, global IT operations environment .

vConstruct, a Pune based Construction Technology company seeks a Service Desk Specialist who will provide critical technical support to end-users, focusing primarily on L1 issues related to Primavera and DocuSign and other applications that are used by DPR employees. This role requires a resource who is proficient in troubleshooting software and hardware problems, with a focus on the applications relevant to project management and creative design. The specialist will provide support across various platforms, ensuring high levels of customer satisfaction and swift resolution of technical issues. Key Responsibilities: Customer Issue Ownership: Take full ownership of user-reported issues related to Primavera, DocuSign and other applications, providing efficient and timely solutions. Technical Support: Diagnose and resolve issues related to application installations, configurations, and functionalities. Escalation Handling: Follow established procedures to escalate unresolved issues to specialized teams, ensuring a seamless resolution process. Multi-channel Support: Provide remote and in-person support via phone, email, IM, and video conferencing tools for both hardware and software issues. Ticket Documentation: Log, track, and manage all support requests using a ticketing system, ensuring accurate documentation and up-to-date status updates. System Knowledge Development: Develop expertise in Primavera, DocuSign, and related applications, becoming the subject matter expert (SME) for L1 support on these applications. Knowledge Base Management: Maintain and update the solutions database to ensure users have access to accurate and current troubleshooting resources. Service Desk Support: Support internal teams with incident resolution, service request processing, process improvements, and enhancing user satisfaction. Qualification: Bachelors Degree: Degree in Computer Science or a related field. Certifications: ITIL certification and Microsoft certifications are a plus. Any globally recognized IT certifications are mandatory. Years of Experience: 3-5 years in Service Desk or IT support, with a focus on software and troubleshooting hardware. Industry Experience: Prior experience supporting users in the AEC (Architecture, Engineering, Construction) industry or with project management tools like Primavera is a plus. Ticketing Systems: Experience with ticketing platforms such as Samanage, JIRA, Service-Now, or CA Service Desk is required. Windows & Office Proficiency: Experience supporting Windows 10/11 and Office 365 environments. Remote Access Support: Proficient in troubleshooting remote access tools such as VPN, Citrix, and VDI, as well as multi-factor authentication issues. Mobile Device Support: Knowledge of mobile application support and troubleshooting on iOS and Android platforms. IT Service Management: Familiarity with ITIL principles and IT service management best practices. Client Service: Excellent interpersonal skills to provide exceptional client service and support in high-pressure situations. Communication: Strong verbal and written communication skills to collaborate with users and internal teams, ensuring clear and effective resolutions. Time Management: Capable of handling multiple priorities with deadlines, working efficiently either independently or within a team. Flexibility to work in a 24x7 support environment. About vConstruct: vConstruct specializes in providing high quality Building Information Modeling and Construction Technology services geared towards construction projects. vConstruct is a wholly owned subsidiary of DPR Construction. For more information, please visitwww.vconstruct.com About DPR Construction: DPR Construction is a national commercial general contractor and construction manager specializing in technically challenging and sustainable projects for the advanced technology, biopharmaceutical, corporate office, and higher education and healthcare markets. With the purpose of building great things, great teams, great buildings, great relationships, DPR is a truly great company. For more information, please visitwww.dpr.com

The Core Tech Command Centre Incident Resolution team provides 24x7 Major Incident Management support for critical sites, applications and services. Any disruption or degradation to these, can result in a loss of productivity to GSK businesses. This position within the Command Centre is primarily responsible for directing a team of Service Leaders and Subject Matter Experts (of the impacted service), to focus on the service restoration during Major Incidents in an IT environment, whilst providing accurate and timely written and verbal communications to senior leaders, stakeholders and end users. Key Responsibilities : Provides leadership in major incidents impacting business critical sites, applications and services, demonstrating a strong ability to deliver while remaining calm under pressure. Manages complex process, ensuring multiple tasks are completed in parallel and within target time. Leverages technical expertise to convenes appropriate participants (resolvers) and to direct Major Incident response, with focus on service restoration. Provides escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus. Produces accurate and timely communications tailored to relevant audience (Senior Leaders, Stakeholders, Business and End-Users). Identifies and leads continuous improvement activities in Command Centre Incident Resolution Team. Leads objectiives that drives continuous improvement for overall IT Service management and ITIL Framework (eg Event monitoring). Contributes to weekly Major Incident evaluation meetings. Ensure compliance with regulatory, national, corporate and divisional laws, policies, rules and procedures. Required Skills & Qualification: 10 to 12 years of Exp, with technical degree or relevant education level Have a broad and deep knowledge of how enterprise systems and technologies work. Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (eg server, network, authentication, database). 10 Years Major Incident Management experience. Excellent written and verbal communication skills. Strong leadership skills to direct service teams during Major Incidents that could cause significant impact to business. Remaining calm, professional and focused in these high pressure situations. Excellent Incident, Change and Problem Management knowledge and skills. Able to work unsupervised, independently and within a global team. Experienced user of a call handling or trouble ticketing system (Remedy or similar). Experience in the use of computer monitoring systems (CA Spectrum or similar). Dependant on location, operate under agreed work schedules that might require either shift work, on-call and possibly overtime. Comfortable communicating with all levels of the organisation. Comfortable at pushing back higher levels of the organization when required. Ability to work with other Tech (IT) functions to identify opportunities for process improvement and provide leadership for successful implementation. Ability to work in complex global relationships with Tech (IT), vendors, business units and external partners. Ability to share ideas and knowledge to all levels of the organisation. Certifications: Service Management certification (ITIL or equivalent) Agile certification

We re looking for DevOps Engineer to: propose and implement systems enhancements improve security posture of the development tools and applications built using the tools monitor usage and performance, and troubleshoot server and software issues analyze complexity and feasibility of new or changed requirements within specified architecture, define platform requirement sizing and controlling components plan, evaluate, migrate, develop, implement, configure, test and roll out systems (hardware or software, networks, controls) analyze outages and defective states, initiating and monitoring measures to remedy them install and administer Continuous Integration and Continuous Deployment tools Youll be working in the Core Platform Engineering team. Its part of Group CTO which is part of the global Technology Services division. You ll be focusing on DevOps tools engineering, Azure infrastructure. The team is truly agile and distribute across multiple locations, as a result you will gain valuable experience working with world-class IT and Banking expertise (including Europe, US and APAC). Diversity helps us grow, together. That s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients ideally 7 years of experience and good knowledge of RedHat Linux and Solaris x86 Unix environments with scripting skills GitLab / GitHub / Azure Kubernetes Service / TeamCity / Jenkins / Nexus Repo administrator with installation and configuration experience working experience in configuring project build automation using Maven, Gradle, etc. strong background regarding Continuous Integration build chain and the tools and development processes strong knowledge and hands on experience on Kubernetes good understanding of Networking and storage good scripting knowledge of Unix shell and windows PowerShell strong knowledge of helm strong analytic and problem solving skills

for accuracy and assisting the client service team to correct and remedy on future jobs Learn to pull the WIP report for sites to ensure appropriate vacation coverage Some procurement activities (possibly opening POs and reconciling freelance spend) and accounting experience. A post-secondary education with some experience relating to finance or accounting Proficient in Microsoft Office applications, particularly Word, and Excel Working towards or recently completed an accounting designation Knowledge of Sage 350, Tally and Quickbooks is an asset Some training in audit processes is an asset

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sangeeta 9176078282 for more info Thanks, Sangeta 9176078282

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Job Title Digital service Management Consultant Job Scope The Digital Service Management Consultant is accountable for supporting projects as per clients requests while developing, testing and incorporating new systems to rapidly scale program. Main Duties and Responsibilities Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings Cover products including: Remedy ITSM Helix Remedy Helix/ OnPrem Digital Workplace Smart IT Helix/OnPrem Smart Reporting Discovery Mobility Remedy SSO Client Management Handle and maintain the documentation of projects Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO) Build the company Private Cloud Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager Resolve technical issues, attend to solutions and escalate problems if necessary Position Requirements Education Bachelor s degree in Computer Science, Computer Engineering or any other related field Experience At least 5 years of relevant experience

We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange Support EHR/EMR applications (e g , Epic, Cerner, Meditech) and healthcare software Assist with VPN, Citrix, and remote desktop troubleshooting Manage user accounts, password resets, and access requests in AD and hospital systems Install, configure, and maintain hospital workstations and peripherals Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc ) Escalate complex issues to Level 3 engineers as needed Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues Manage and maintain Active Directory, Group Policies, and Domain Services Administer and troubleshoot VMware, Hyper-V, and Windows Server environments Support and maintain healthcare IT applications, integrations, and middleware Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi) Perform server maintenance, patching, and security updates Work with electronic health records (EHR/EMR) teams to resolve application issues Develop automation scripts using PowerShell or equivalent tools Participate in incident response, disaster recovery, and cybersecurity initiatives Required Skills & Experience:Level 2 Requirements: 3-5 years of experience in IT support, helpdesk, or service desk roles Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc ) Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc ) Experience with Citrix, VPN, and cloud-based healthcare solutions Strong troubleshooting skills and ability to handle escalations

Job Summary: Responsible for purchasing, order management and logistics to mitigate risk and enable profitability. Aligns purchases with the business strategies and financial goals. Principal Responsibilities: Purchases and provides order fulfillment activities in support of business demand to positively impact inventory turns and have predictable and accurate supplier on-time delivery. Manages the order status process, including ensuring shipping and delivery information is accurate in companys systems. Ensures post Purchase Order (PO) placement updates are complete following PO backlog management process to include tracking, reporting and communication with matrix team members along with working with supplier(s) to meet deliveries. Develops and manages relationship with suppliers to hold them accountable for meeting shipping and delivery commitments to include system and process improvements at both company and the supplier. Negotiates pricing with suppliers and provide quotes to sales team to support customer opportunities. Works with warehouse and logistics teams, including transportation carriers, to ensure product is received and delivered on time; lead/drive/support process improvements. Manages non-conforming inventory, including product disposition and in-process failures. Provides timely communication to planners, sales and customer operations on order status and problem resolution. Assists in managing inventory aging and fill rate including disposition - stock rotation/liquidations as appropriate to meet the goals of the business. Supports group and/or organization key initiatives and objectives through contributions on project teams to include support of supplier management activities. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2-4 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

About The Role : Job TitleProduction Support Engineer Corporate TitleAssociate LocationPune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Knowledge of Java and/or Tandem Mainframe technologies Programming languages like Javascript and/or TACL, COBOL Operating systems (Linux and/or Guardian) and the underlying infrastructure environments Online environment DAP & DWEB Version control tools like GIT and/or RMS Database environments (e.g., Oracle, Tandem Enscribe, SQL) Utilities like Rsync and/or FUP Middleware (e.g., MQ) Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch) Good to have Unix, understanding of java and cloud technologies. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): Service Operations experience within a global operations context 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) Education | Certification (Recommended): Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Business Competencies: Communication - Experienced Financial Management Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical CompetenciesExperienced Business Continuity/Disaster Recovery Experienced Operational Management Experienced How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role: Master Data - Team Lead (Projects) Reporting to - Global MDM Manager Technical Competencies: Should have hands on experience on Master data creation and maintenance (Material / Vendor / Pricing / Customer / PIRs / Source List/BOM data etc) Hands on experience on SAP toolsets in Data space - including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, LTMC, BODS, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-MDG, Ariba , SFDC, MW (Informatica etc) or additional ERP platforms, IT tools and technologies is desirable Experience in Data Management Processes (Data Profiling & Cleansing, Workflows, Data Quality, Governance Process, relationships & dependencies with IT teams etc.), or functional knowledge in SAP MM/PP or OTC modules will be an added advantage Should have prior experience of handling a team. Primary Responsibilities/ Role Expectations: As an MDM Team Lead, the role would involve: Getting adept with MDM process and gaining knowledge by initially working on daily business requests for master data objects - creation / update / obsolete / reactivate. Responsible for holding key business stakeholder interactions for feedback, business requirements and to maintain data governance and data quality. Testing master data creations/updates across tools and interfaces Participation in key projects - S/4 HANA global implementation support as functional master data management expert Work with project team on definitions, design, build and implementation of in-scope technology solutions Support MDM 360/MDG Workflows design and deployment - ensure integrity of the solution, user acceptance testing, end-user tools and documentation, training, and support Multiple stakeholder interaction and leading a team to meet the above deliverables Keep inhouse team engaged & updated on MDM projects (S4, MDG, MDM360 etc) & key activities (Data Quality etc) Getting the team and the allocated region ready for future additional tasks/requirements/projects as and when needed Responsible for maintaining data governance, data quality and for data cleansing activities Mentoring the team members on topics of expertise Strong ownership focus, drive to excel & deliver Flexibility to work in shifts. Other Skills & Experience: Professional experience of ~ 8-10+ years Good communication skills, stakeholder alignment, experience of interaction with end clients/ international colleagues across geographies Ability to resolve conflicts, share, collaborate and work as a leader for the allocated team.

We are currently looking for a Team Lead- MDM to join us at our facility in Gurugram, Haryana. Technical Competencies: Should have hands on experience on Master data creation and maintenance (Material/Vendor/Pricing/Customer/PIRs/Source List/BOM data etc) Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-MDG, Ariba , SFDC, MW (Informatica etc) or additional ERP platforms, IT tools and technologies is desirable Experience in Data Management Processes (Data Profiling & Cleansing, Workflows, Data Quality, Governance Process, relationships & dependencies with IT teams etc.), or functional knowledge in SAP MM/PP or OTC modules will be an added advantage Should have prior experience of handling a team. Primary Responsibilities/ Role Expectations: As an MDM Team Lead, the role would involve: Getting adept with MDM process and gaining knowledge by initially working on daily business requests for master data objects - creation/update/obsolete/reactivate. Responsible for holding key business stakeholder interactions for feedbacks, business requirements and to maintain data governance and data quality. Testing master data creations/updates across tools and interfaces Getting the team and the allocated region ready for future additional tasks/requirements/projects as and when needed Responsible for maintaining data governance, data quality and for data cleansing activities Mentoring the team members on topics of expertise Strong ownership focus, drive to excel & deliver Flexibility to work in shifts. Other Skills & Experience: Professional experience of 8+ years Good communication skills, stakeholder alignment, experience of interaction with end clients/ international colleagues across geographies Ability to resolve conflicts, share, collaborate and work as a leader for the allocated team.

IT Application Support Ananlyst - Analytics - 6+ Years - Mumbai/Bengaluru We are looking for an experienced IT Application Support Analyst with a background in analytics to join our team. If you are passionate about data and technology and have a keen eye for problem-solving, this opportunity is for you. Location : Mumbai/Bengaluru Your Future Employer : You will join a leading organization in the analytics domain, committed to fostering a diverse and inclusive workplace. Responsibilities Provide support for various IT applications with a focus on analytics Troubleshoot and resolve technical issues to ensure optimal performance Collaborate with cross-functional teams to identify and implement solutions Contribute to the enhancement and optimization of existing applications Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 6+ years of experience in IT application support with a focus on analytics Proficiency in troubleshooting and resolving technical issues Strong understanding of data analytics principles and tools Excellent communication and interpersonal skills What's in it for you Opportunity to work in a dynamic and collaborative environment Competitive compensation package Professional development and growth opportunities Reach us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at rohit.kumar@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords IT Application Support, Analytics, Troubleshooting, Data Analytics, Information Technology, Communication Skills

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Employee Record mgnt-Core Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria's in alignment with client/contractual needs Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams What are we looking for? Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA)People Management: Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME's reporting into themCore Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and understand business requirements. Troubleshoot and resolve technical issues related to ServiceNow IT Service Management. Perform system configuration and customization to meet client needs. Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in ServiceNow. Experience in system configuration and customization using ServiceNow platform. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education