913 Remedy Jobs - Page 3

We have vacancy for International voice process for Chennai location. Work location is only Chennai, Kovilambakkam location Good communication is required. 5 days working, 2 days rotational off. US Shift timing. Pick up and drop cab is provided. Sal for freshers is 3.2 lpa & for experience salary is 4.3 lpa. Immediate joining is required. Pls call Divya 9514466618 for more info Thanks, Divya 9514466618

Job Title: Lead Incident Manager Location: Mumbai Experience Required: 5 to 7 Years Job Description Role Overview: We are seeking an experienced Incident Manager with a strong background in the Indian banking domain. The ideal candidate will be responsible for managing and resolving major incidents impacting business-critical banking applications, ensuring minimal service disruption and timely communication with stakeholders. Key Responsibilities: Lead the end-to-end incident management process for core and digital banking applications. Perform technical triage to identify the layer (infrastructure, middleware, application, or database) where issues occur. Collaborate with cross-functional t...

ABOUT US iBASIS is the leading communication solutions provider, enabling operators and digital players worldwide to perform and transform. We are an international team of high performers who continually achieve ambitious corporate goals together. As the third largest global wholesale voice operator and a Top 3 Mobile Signaling & Data solutions vendor, iBASIS offers a full portfolio of innovative mobile data, messaging and roaming solutions. International brands rely on the technology of iBASIS. We successfully work with major customers from all industries and process large A2P SMS volumes securely and reliably for them. We offer our messaging services to wholesale, enterprise, OTT and chann...

Experience: 15+ years in Banking IT Services with at least 8 years in postgo-live support leadership role, including hands-on experience with Temenos SaaS Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead postgo-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environmentsparticularly on Temenos SaaSand demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services Required Skills & Experience: Minimum 8 years of po...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve co...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Senior Analyst -Nexthink/ 1E Tachyon/ SysTrack to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Poss...

Experience with managing cloud platform using Terraform, Ansible and Packers. Ability to provide expert strategic advice for cloud application development, cloud application deployment, private versus public cloud options and virtualization Strong understanding of DevOps practices/tools including CICD, Pipelines, Github Actions, IaC Strong scripting knowledge in Python. Able to write automation script in Python and Groovy DSL Experienced in managing the delivery of a high-availability infrastructure to support mission critical systems and service. Experience in SVN tools like Bitbucket, Github Experience in handling Complex IT Infrastructure Solution Design & Implementation Excellent communi...

Job Description Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, softwar...

Job Description Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process K...

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Job Role: - Required Skills: 1. Oracle (SQL, PL-SQL, Stored Procedure, Functions, Packages), SQL PLUS, SQL LOADER, TOAD/ SQL Developer Tool 2. Understanding of Data Warehouse related ETL concepts, data quality, governance. 3. Strong analytical and problem-solving skills. Desired Skills: 1. Familiarity with ITSM tools like Remedy, JIRA. Understanding of Work Order(WO), incident(INC), problem(PBI), and change(CRQ) management. 2. Knowledge of Unix shell sc...

Job Description Mandatory skills- Change management experience (with knowledge of Waterfall and Agile Release methodologies Experinece 6-10 years , location - Bangalore/Hyderabad/Chennai Ability to understanding of Global Change Policy/ Standards and how to apply to practical scenarios Work closely with global technology teams to co-ordinate project execution Familiarity with change management tools (Remedy, PPRT, CECE) Work to fast paced timelines Run project governance routines Work closely with the GBT APC PMO and Project Execution teams Strong technical aptitude (applicationinfrastructure) Experience with various levels of system, integration, and regression testing Hands on delivery exp...

Job Description Experience: 8 to 15 years Location:PAN India Mandatory Skills :Broadcom CA Automic Rate:150K/M JD: Proficient in troubleshooting and resolving technical issues across Broadcom Automic environments. Experienced in installation, administration, upgrade, and migration of Automic Automation components. Skilled in configuring and troubleshooting Automic components including Agents, Jobs, Job Plans, and Workflows. Hands-on experience in creating and managing automation objects such as tasks, workflows, calendars, and schedules. Strong understanding of various OS platforms including Windows, Linux/Unix, and scripting tools like Shell, PowerShell, or Python. Familiarity with SAP job ...

Experience with managing cloud platform using Terraform, Ansible and Packers. Ability to provide expert strategic advice for cloud application development, cloud application deployment, private versus public cloud options and virtualization Strong understanding of DevOps practices/tools including CICD, Pipelines, Github Actions, IaC Strong scripting knowledge in Python. Able to write automation script in Python and Groovy DSL Experienced in managing the delivery of a high-availability infrastructure to support mission critical systems and service. Experience in SVN tools like Bitbucket, Github Experience in handling Complex IT Infrastructure Solution Design & Implementation Excellent communi...

As a Senior Software Engineer at Mastercard, you will play a crucial role in the Employee Access Management program, supporting both physical and digital access by internal employees to Mastercard systems and applications. Your responsibilities will include: - Delivering high-quality business and functional requirements in the form of user stories to the development teams for the completion of the project life cycle. - Collaborating with the architect guild, analysts, and technical leads to refine requirements for new functionality and enhancements for service platforms. - Building business cases based on requirements and gap analysis to bridge gaps in system functionality vs. user requireme...

As a Customer Support and Service Desk - Voice Process executive at Infosys BPM Ltd., your role will involve providing first-level resolution to customers, diagnosing and troubleshooting technical issues, and escalating complex problems when necessary. You will be responsible for delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Building rapport with customers through active listening, effective communication, and attention to detail is crucial. Handling customer objections and concerns efficiently to ensure a smooth resolution is also part of your responsibilities. It is important to document and track customer interactio...

As a Technical Support Engineer for global Microsoft Power BI customers, your role will involve providing support and services through phone, Teams, and email communications to resolve customer issues. You should have excellent communication skills to effectively interact with customers worldwide. Additionally, you must be willing to relocate to Hyderabad, work from the office, and be available for night shifts according to Pacific Standard Time 24/7. Key Responsibilities: - Minimum 2 years of experience with knowledge of Power BI and SQL, with a bonus if familiar with SSAS and SSIS. - Proficiency in Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. - Familiarity wi...

Overview Mastercards Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications. The Physical Access Engineering is focused on onboarding new cutting-edge technologies within Physical Access space, enhancing existing services through automation, and executing on our strategy of physical access as an enabler for the business. Role .Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : Managed File TransferMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:IBM Sterling B2B Integrator / Managed File TransferAbout The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working ...

Experience in application or infrastructure support. Strong knowledge of Linux/Unix commands, log analysis, and basic scripting (Shell/Python). Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy. Experience with monitoring and alerting tools (e.g., Dynatrace, New Relic, Grafana, Nagios). Understanding of web technologies, APIs, databases, and networking basics. Ability to read and understand application logs, and correlate issues across multiple components. Excellent communication, incident management, and documentation skills.

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions.Candidate must be willing to work in rotational shiftUnderstand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team

( Notice Period: Immediate Joiner - 15 days) Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools Log, prioritize, and track incidents and service requests using the ITSM system (e g , Service Now, Remedy, Jira) Troubleshoot basic hardware, software, network, and application issues (Windows, MS Office, VPN, Printers, etc ) Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM Escalate unresolved incidents to Level 2/3 teams following defined escalation procedures Follow up on outstanding requests and ensure timely resolution and closure of tickets Maintain documentation of known issues, FAQ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experienc...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during b...