327 Remedy Jobs - Page 3

NTT DATA is looking to hire an Enterprise Resource Planning Specialist to join their team in Bangalore, Karnataka, India. The ideal candidate should have around 7 years of experience in SAP as MM/S4 HANA Consulting, with a deep understanding of Enterprise Resource Planning aspects and a strong focus on quality and customer orientation. The role involves working on end-to-end implementations, support, testing, user and business process consulting, Idoc, Business Blueprinting, Purchasing, and Materials Management. Key Responsibilities: - Successfully completed 2 Implementations in MM, One roll-out project in MM, and two support projects. - Excellent understanding of business processes in Logistics, Material management & Inventory management. - Experience in SNOW tool, Remedy, SAP Solution Manager, and Charm process understanding. - Proficient in project implementation lifecycle from capturing user requirements to Go Live. - Mentoring, coordinating, and guiding the team, managing functional deliverables, client interaction, and ensuring deadlines are met. - Experience working in various industries like Manufacturing. - Good Understanding of integration of MM and FI with other modules like WM, SD, QM, FI, and knowledge in LSMW for master data upload. - Provide integration solutions for complex scenarios within SAP Modules and SAP to Non-SAP. - Strong analytical and technical skills, excellent communication, and interpersonal skills, with a team player attitude. - Experience in SAP MM/ARIBA/SRM/Data Migration/S4 HANA with quick adaptability. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. They serve 75% of the Fortune Global 100 and have diverse experts in more than 50 countries. NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. They are one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to support organizations and society in confidently transitioning into the digital future. For more information, visit us.nttdata.com.,

Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform. Initiates, plans, coordinates, designs, develops, and tests software distribution packages. Work with end customer to perform the UAT testing of the package before distribution of the package in production environment. End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment Generate and maintain operational and other procedural documentation as needed Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible Experience with producing complex software packages and software deployments Minimum of two years experience in Config Management, SCCM, Intune or similar product for application packaging and distribution Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred Working knowledge in Microsoft Intune software administration, software packaging and deployment Comprehensive knowledge and experience with Windows installer technologies such as MSI, MSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging: MSI patches and transforms MSIX packaging and App Attache MSI merge modules, macros, and custom actions Security modifications within MSI packages Installation impersonation (system, user etc.) Experience with DLL conflicts, Windows registry modifications Environment variables TCP/IP networks, Network Protocols Knowledge, Skills and Abilities Education Bachelor s degree (Any Stream) or diploma education. Experience Minimum Experience of 5 years with at least 3 years of relevant experience Expertise in windows Application packaging via Installadhiled, Experites in windows desktop and server operating systems Expertise in Citrix/Virtualization services Preferred experience in , Chef , Ivanti, Tanium and Ansible Good knowledge in PowerShell Knowledge and skills (general and technical) Application virtualization Intermediate Citrix App Layering - Intermediate Microsoft Terminal services - Intermediate Good understanding on Citrix/virtualization Environment ITIL Framework knowledge Basic understanding of CRM tools (ServiceNow/Remedy) Should have experience in XenApp.

The Senior QA Analyst is responsible for developing and supporting the planning, design, and execution of test cases for custom development efforts in the eDiscovery realm to ensure that the end product meets minimum quality standards, is fully functional and user-friendly prior to production release. The Senior QA Analyst also provides mentorship and training for non-senior team members and acts as a backup for Management when required. To be successful as a senior quality analyst, you should demonstrate strong attention to detail, have analytical and problem-solving abilities and be able to communicate effectively. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues. Responsibilities Essential Responsibilities: Design and implement testing plans and test cases for custom eDiscovery applications. Identify procedures and scenarios for the quality control of custom applications and platforms. Perform functional testing (positive/negative) as well provide recommendations for ideal end user experience. Identify and track defects and errors and work with development to remedy them. Work with the development team to ensure that the final product satisfies specified requirements and meets end-user expectations. Work with managers and business leaders to ensure the intent of the development effort is understood and being executed. Troubleshoot quality issues and modify test procedures accordingly. Become a SME (subject matter expert) for one or more applications/platforms and help to mentor other QA Analysts with testing efforts. Ensure the successful deployment of products to production environments by participating in deployment calls and post deployment smoke testing as needed. Assist Management in documenting and implementing testing procedures and overseeing the QA process. Assist Management with testing/validating production support requests as necessary. Additional Responsibilities: Ensure proper documentation is created and maintained for all QA project work. Contribute to team knowledge repository by documenting workflows, trouble-shooting guides, and other critical documentation. Properly follow time keeping and QA workflows as well as any other outlined departmental procedures. Attend daily stand-up calls and other project meetings where Platform Development QA is involved. Work with QA Manager to discuss project status , roadblocks, successes, challenges, etc. Coordinate with developers to design and institute automated tests for applicable applications. Contribute to annual platform upgrade efforts by performing QA activities as needed. Qualifications Minimum Education Requirements: Bachelor s degree or equivalent experience required. Job Qualifications: Manual application/software testing 3+ years Previous experience as a QA Analyst/Engineer Intermediate level of SQL knowledge eDiscovery industry 2+ years (preferred) Advanced written and verbal communication skills Strong computer, analytical and problem-solving skills Critical thinker Ability to manage multiple projects Detail oriented Self starter Other Preferred Experience: Experience with Jira Software Zephyr test management Proficiency with Relativity, Nuix, or other eDiscovery platforms EDRM awareness Knowledge of relational databases Experience with GitHub, Kibana, LINQ pad, MSSQL Experience with data manipulation in text editors C# development/test writing a plus Automated test experience a plus (i.e., Selenium) Consilio s True North Values Excellence : We strive to make every client our advocate Passion : We DO because we CARE Collaboration : We win together through teamwork and communication Agility : We flex, adapt, and embrace change People : We value, respect, and invest in our teammates Vision : We create clarity of purpose and a clear path forward

As an Infoscion, you will play a vital role in the delivery team by engaging with clients to resolve quality assurance issues and ensure exceptional customer satisfaction. Your responsibilities will include understanding client requirements, creating and reviewing designs, validating architecture, and delivering top-notch service offerings in the technology sector. In this role, you will be involved in project estimation, providing insights for solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Additionally, you will lead and mentor your teams to produce optimized, high-quality code deliverables while promoting continuous knowledge management and adherence to organizational guidelines and processes. Your contribution will be crucial in developing efficient programs and systems to support clients in their digital transformation journey. If you possess the skills and passion to help clients navigate through their digital transformation, this opportunity at Infosys is tailored for you. Preferred Skills: - Foundational: Service Management, ITIL - Technology: Architecture - ITIL, EUC-Others, SCCM - Technology: Infrastructure Administration, Monitoring - Remedy-Design, Service Now - Technology: Infrastructure Testing - Data Center Migration - Technology: Infra_ToolAdministration-ITSM - BMC Remedy ITSM, ITSM,

Req ID: 331679 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-End User Computing, IT Support, Asset Management to join our team in Bangalore, Karn taka (IN-KA), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

You are a skilled and experienced Lead Application Support Specialist responsible for providing end-to-end support for enterprise business applications. Your primary focus will be on incident resolution, service request management, problem analysis, and system administration to ensure the smooth operation and minimal disruption of critical business systems. With 8 to 10 years of experience in IT Application Support or related roles, you hold a Bachelor's degree in Computer Science, Information Technology, or a relevant field. Your key responsibilities include delivering day-to-day operational support for enterprise applications such as DocuSign, MK Denial, OneTrust Privacy Impact Assessment (PIA), and Esker. You will manage application administration, user access control, and provide on-call support for high-priority incidents (P1/P2). In incident management, you will log and prioritize incidents based on business impact, investigate, diagnose, and resolve issues, ensuring timely updates in the ticketing system. You will monitor incident queues, ensure SLA compliance, and maintain historical records for future issue resolution. For service request management, you will analyze and fulfill service requests within defined SLA timelines, escalate to appropriate support teams when necessary, update request statuses, communicate resolutions clearly, and coordinate change or release management activities as required. In problem management, you will identify recurring issues through pattern analysis, conduct Root Cause Analysis (RCA), document findings, work with stakeholders to implement permanent fixes, and maintain and enhance SOPs for efficient operations. You will also be responsible for conducting routine health checks and job monitoring, utilizing hands-on experience with ServiceNow, Remedy, or similar ticketing tools. Your strong analytical and troubleshooting capabilities, excellent communication, stakeholder management skills, and working knowledge of ITIL processes, especially Incident, Request, and Problem Management, will be crucial for success in this role.,

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Proficiency in troubleshooting Windows, Office, COTS, and end user hardware support is necessary. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now and Remedy are preferred. Effective communication skills in English, both written and spoken, are essential. You should also be able to physically meet general office requirements and perform essential responsibilities with or without accommodations. The role may require you to work on rotational shifts 24x7 and travel, including overnight domestic trips. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is dedicated to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. For more information, visit us at us.nttdata.com.,

Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration.: Experience: 8-10 Years.

Information and consent on cookies & similar tools Business Development Executive - GT (Dhanbad) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through proper coordination 7. Plan and implement promotional campaigns suiting the customer segments in the local market responsible for utilization of promotional budgets for the territory 8. Meet all reporting schedules to ensure accuracy of information 9. Monitor results on weekly / monthly basis to determine deviations from plans and take necessary corrective actions 10. Keep track of Secondary Sales, and regularly conduct reviews with extended sales team 11. Responsible for MIS reporting with online IT enabled system Your Profile Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

Information and consent on cookies & similar tools Business Development Executive - GT (Bareilly) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through proper coordination 7. Plan and implement promotional campaigns suiting the customer segments in the local market responsible for utilization of promotional budgets for the territory 8. Meet all reporting schedules to ensure accuracy of information 9. Monitor results on weekly / monthly basis to determine deviations from plans and take necessary corrective actions 10. Keep track of Secondary Sales, and regularly conduct reviews with extended sales team 11. Responsible for MIS reporting with online IT enabled system Your Profile Your responsible recruiter is Tabassum Shaikh.Please apply online via the Beiersdorf until 25th July,2025 Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

This role will be responsible for overall Infrastructure & Datacentre management of Yokogawa India limited where candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Datacentre, High availability, Disaster Recovery, Business Continuity plans Assist in the architecture, design, build and Deploying the Servers & cloud infrastructure within Microsoft Azure Maintenance of On-premises servers and Datacentre Servers Well versed with scripting for automation via Terraform. Provisioning, managing Azure Infrastructure using automation PowerShell Strong understanding of Azure Cloud and active directory Create architectural and migration roadmap for On-premises Servers and Applications on Azure solution Strong understanding of different Azure IaaS services and platform and their associated limitations. Understanding and exposure to Azure Cloud, Hands-on experience of Azure Scale Sets, Load Balancer, Azure networking, Azure Monitor, Alerts, and Log Analytics Infrastructure monitoring & Logging (Ex: Tools like SCCM, Nagios, ManageEngine, InfraON, Grafana, Splunk) Strong Knowledge of Intune and its maintenance Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Printer Management and Governance. Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics. Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects. Qualifications and General Skills / Experience: Education : Masters/Bachelor of Engineering in Computer Science or IT or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect / Azure/ AWS or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration Experience : 8-10 Years.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ITIL Cross Functional Service Management. Experience: 5-8 Years.

: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. Your dedication to quality and exceptional communication skills will be crucial in ensuring the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with cross-functional teams to identify and resolve technical issues.- Provide technical support and guidance to clients, ensuring their satisfaction.- Analyze system or application issues and design effective resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in service management.- Experience in configuring and customizing ServiceNow modules to meet client requirements.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with IT asset management and configuration management databases (CMDB).- Experience in integrating ServiceNow with other IT systems and applications. Additional Information:- The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will be expected to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required, along with a basic understanding of the ITL Framework. Experience in using ITSM Tools like Service Now, Remedy, etc., and good communication skills (both written & spoken) in English are essential. Furthermore, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required as part of the role. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required. A basic understanding of ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (Written & Spoken) in English are essential. You should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in helping clients innovate, optimize, and transform for long-term success.,

Position- Technical Support - Business Transformation Location:- Bangalore Experience:- 3 - 5 Years Skills - Deployment team by supporting the deployment . We need some one with business transformation exp, some one who is a support in the deployment of the tool. Strong appetite to work in process & tool functional administration Technical Proficiency: Understanding of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy) Familiarity with system administration tasks (user access, permissions, basic troubleshooting) Strong appetite to work in process & tool functional administration Support Experience: Experience in technical support or tool administration roles Experience supporting internal users or clients in a helpdesk or tool support function Understanding of SLAs, incident/request lifecycle, and escalation processes If interested kindly share updated CV on akankshak@hrworksindia.com

SAP ABAP HR programming and Object oriented programming Must be experienced in developing Object oriented and classical programs in ABAP including Reports, Smartforms/SAP Scripts, Webdynpro and IDOC Processing; Specialized in the Technical areas with development skills and also including basic functional knowledge in modules like PY, PA, PD, OM, BN, and TM. Experience in SAP Query/InfoSetQuery (Ad-Hoc Query), ALV (ABAP List Viewer), Logical Data Bases(LDB), Batch Data Communication (both Synchronous and Asynchronous methods), LSMW Modifying and troubleshooting interfaces using ALE/IDOC, Flat File, RFC, BAPI etc.; Work experience in PU12(interface tool box), ADOBE interactive forms, Function Modules, RFCs, Dialog Programming, User Exits, BADIs, CATS, ESS, Client, Dynamic Actions, creating Infotypes and Report Classes. SAP Enhancement technologies including Classical enhancements, BADI, BTE and new Enhancement framework; Enhancement pack/Upgrade implementation with yearend service packs for Payroll required, SPAU and SPDD resolution; Good understanding and experience in software development life cycle methodology Knowledge on ECC integration programs with PNP, PAP and PCH logical databases. Exposure to SAP new generation technologies like Fiori (FIORI Application module support), OData, APIs, UI5 programming Working experience in SAP CPI(HCI) for SAP and Successfactors Integrations and Interfaces Basic knowledge and experience in Unix commands and crypto process in Linux environment Ability to work in team in diverse/ multiple stakeholder environment Should have experience with Control-M and ticketing tools like Remedy, service now and Jira Comfortable working in Agile projects and ability to handle technical objects end to end. Communication and Analytical skills

Location- Pan india Experience- 5+ Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems. Analyze and resolve complex technical issues, identifying root causes and applying long-term fixes. Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes. Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools. Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems. Participate in incident, problem, and change management processes. Work with business stakeholders to understand requirements and translate them into technical solutions. Perform code reviews, ensure adherence to best practices, and maintain technical documentation. Document technical solutions, user guides, and support handover materials. Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy. Development and Modify Oracle Store Procedure, Triggers &Schedules Develop Complex SQL Queries

Information and consent on cookies & similar tools Manager - Benefits & Employee Enquiries Job Details Unlimited / Full-Time Beiersdorf India Serv.Priv.Lim Your Tasks You manage employee benefits programs, including health insurance, retirement plans, and other voluntary benefits. Coordinate enrollment, changes, and terminations (collaborating with local HR colleagues). You serve as 2nd level contact for questions employees may have Working with other roles, you stay updated on payroll and benefits regulations Benefits gap analysis review and benchmarking with the relevant comparators in the market. You maintain accurate benefits records. Process employee changes, deductions, and withholdings accurately. You generate benefits reports for management and regulatory agencies as required. Provide insights and analysis as needed Your Profile Master s degree in HR with a minimum of 4 years of experience. Benefits and payroll experience preferred. You have proven experience in benefits negotiation and administration. You possess strong understanding of benefits programs, their administration. You attention to detail and accuracy is excellent. You are able to handle confidential information with integrity. Strong analytical and problem-solving skills complement your profile, as do effective communication and interpersonal skills. You can work independently and collaboratively in a fast-paced environment. Fluent in English and navigate internationally with confidence. Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Franz Working in HR at Beiersdorf has been a truly rewarding experience. It s about building connections, fostering growth, and driving positive change within organizations. Every day brings new challenges and opportunities to make a meaningful impact on people s careers and company culture. It s a field where empathy, strategy, and innovation come together to create success.

Req ID: 331553 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-IMAC to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Req ID: 331552 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-Desktop Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.