327 Remedy Jobs - Page 2

Req ID: 314323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Positions Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must

Req ID: 332380 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Familiarity with Agile methodology. Support monthly maintenance activities done over the weekend. Handle on call responsibility in rotation (once every 3-4 weeks). Support disaster recovery activities. Knowledge of XWiki administration will be an added advantage. Atlassian products/ Jira Administration knowledge (server/data centre) will be an added advantage. You will develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). To ensure youre set up for success, you will bring the following skillset & experience: 3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications. Working knowledge of applications like XWiki, Confluence, SharePoint, Docusign will be preferred. Should be comfortable working on Support project with prior experience in support. Well versed with configuration and debugging of applications. Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must. Ability to work independently and in a team environment with ownership and accountability. Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach. Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Whilst these are nice to have, our team can help you develop in the following skills: Knowledge of ITIL Process/Remedy application will be added advantage. Ability to understand and practice ITIL methodology for support

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools like Service Now, Remedy, etc. It is essential to have excellent written and spoken English skills and the capability to work in a 24X7 Shift Based Environment. Additionally, exposure to Vendor Management, Infrastructure Change Requests, and experience in supporting remote IT service delivery operations will be advantageous. The ideal candidate will have a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a robust partner ecosystem, NTT DATA provides services ranging from business and technology consulting to data and artificial intelligence solutions. If you are an innovative and passionate individual looking to be part of a forward-thinking organization, apply now and grow with NTT DATA.,

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,

Req ID: 322762 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Storage-Pure Systems Integration Specialist Advisor to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requires 10-12 years relevant experience. Undergraduate degree or equivalent combination of education and work experience. Good verbal and written communication skills. Eager to learn and apply acquired knowledge. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Works with key technical and business stakeholders to determine data and storage requirements and creates solutions to meet requirements. Regularly exercises discretion and independent judgment on business matters. Basic project management skills. ITIL foundation certification. Technical writing skills. EMC Storage Administration-PowerMax,Isilon, Unity and Pure Storage Excellent administration on SAN switches Various Storage management tools Experience on industry leading IT Asset Management tools such as ServiceNow/Flexera/Remedy. Advanced knowledge on Excel, Access, other tools to create reports and Dashboards Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytic thinking Performs incident management and change management execution. Creates and manages capacity and trending reports of system operations. Design, install and administer storage systems, processes and enhancements for complex high traffic, business critical communications and/or network-based (cloud) product systems. Lead the development and maintenance of enterprise storage environments, including enterprise storage arrays, fiber channel switches and Network Attached Storage (NAS) physical and virtual tape devices. Develop solutions and processes for reliable and stable data storage management, security, backup, restoration, archiving and replication. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job TitleSRE Exp6 - 12 years NP0 - 30 days Mandatory Skills: Devops , Linux and SQL, Trouble Shooting, Splunk & Dynatrace Job locationPune, Chennai Roles & Responsibilities: Possess excellent Linux skills (proper hands-on) as most of the applications estate is on unix platform, Possess very good SQL skills. Should be able to write SQLs queries using joins, sub-queries, DMLs and DDLs. Must to have DevOps tools (CI/CD pipelines in Jenkins) where deployments troubleshooting, RCA analysis, hands on is needed, Monitoring tools knowledge and experience in Splunk, Dynatrace for Batch job monitoring, Well versed with Infra and Application KPIs L2 PROD Support experience on Java Applications and awareness of ITSM Process (Incident Management, Change management, Problem tickets and tools like Remedy, Jira and confluence) Good and confident communication skills along with good presentations skills Good to have Cloud knowledge and automation tools like Chef, Puppet/XLR Willing to work in shifts and on call support.

Roles & Responsibilities : We are looking for an experienced GTS (Global Trade Services) Consultant to join our SAP team. The ideal candidate should have deep functional and technical knowledge GTS, experience with end-to-end implementations, and the ability to liaise with business stakeholders to deliver high-quality solutions. The primary responsibility will be to support end users in production system and support in fulfilling small changes which are reported through service requests. The ideal candidate should have strong analytical skills, experience with SAP incident management, and a proactive approach to problem-solving. Domain expertise in Sales and Distribution End to End understanding and expertise in all GTS Topics (Compliance, Customs, Trade Preference etc. ) to provide state of art solutions and services. Experience in mapping and configuring end-to-end business processes in SAP Foreign trade/International trade Hands-on experience in SAP GTS, its integration, and configuration in conjunction with feeder systems. Must have experience of full scope of these services across clients. Cross module: CS, MM, FICO and PP knowledge is an added advantage. Should have thorough knowledge on Sales Order Management, Delivery processing, Transportation management, Invoice processing. Strong experience in Delivery, Shipments, Picking, packing, WM interface topics SAP S/4 Sales process understanding and good exposure. Special business processes 3rd Party / Consignments / Returns Perform detailed analysis of business requirements to support with suitable solutions. Ensure smooth data exchange between feeder systems and GTS using standard and custom interfaces (IDocs, BAPIs, APIs). Incident Management: Log, track, and manage incidents using ITSM tools (e. g. , ServiceNow, Remedy, etc. ) in compliance with SLAs.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. * Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/My service/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Role & responsibilities As an SAP Project System (SAP PS) Consultant you are responsible for configuring, implementing, and optimizing project management processes within SAP. They manage project structures, cost planning, budgeting, resource allocation, and integration with other SAP modules to ensure seamless project execution and financial tracking. Must-Have Skills: SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacture, Construction, EPC or any other Industry. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS. Must have completed at least three end-to-end implementations. Must worked on support projects and know supporting processes associated with it. Experience on complete PS module cycle from project creation to settlement. Integration knowledge with CO, FI and MM, SD and PP. Should be good of writing functional specification based on customer requirement. Must be proficient in handling Issues/support functions. Conducts user requirements gathering, blueprinting and documentation designs. Follow best practices and SAP functionality in system. Should be familiar with ticketing tools like SolMan ,Remedy etc Exposure to S4 HANA is added advantage. Support SAP system upgrades, migrations, and enhancements related to SAP PS. Configure cost planning, budgeting, and forecasting functionalities in SAP PS. Set up milestones, billing plans, and resource planning for projects. Preferred candidate profile

The Incentive Coordinator is responsible for making payments for all contractual deferred incentives, along with calculating and refunding any amounts owe'd for incentive issues via the Incentive Rebate Resolution process. The Incentive Administrative Assistant must be highly proficient in using MS Access and Excel. Additionally, he/she communicates information and clarification to site management, upper management, Pricing, F&A, Business Development, and occasionally customers. Job Duties Processing Contractual Payments Calculates and processes deferred incentive payments within the parameters of the contract on file. Calculates and processes claims payments within the parameters of the contract on file. Calculates and processes Guaranteed Service Refunds (GSR) performance rebates within the parameters of the contract on file. Monitors assigned contracts to ensure payments are processed within the contractual payment terms. Processing Incentive Rebates Identifies specific issue with weekly and deferred incentives. Works with internal and external customers to ensure incentive issue is resolved. Calculates and processes incentive rebates to remedy the impact of the identified incentive issue. Explains in detail the calculation methodology to the sales force so they can present to the customer. Accruals/Reversals Calculates estimated future deferred incentive obligations based on current volume/revenue data Enters. accrual amounts in Incentive Administrator. Monitors and maintains timing of accrual reversals to coincide with payments. Explains significant variances in accruals and payments. Job Specific Responsibilities Controls and assigns incoming incentive contracts. Creates various journals for the General Ledger. Manages vendor number requests. Calculates various special projects. Imports and balances TSOA accrual information. Pre-requisites bachelors Degree Finance & Accounting (preferred). 1 2 years of relevant experience Eye for detail and should meet stiff deadlines. Have an excellent attendance track record. Self-Driven. Influence and Persuasion. Strong Customer Orientation, understanding customer services issues.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Oracle CC&B Technical Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a replacement resource for an Oracle Utilities CC&B MFT Developer role to ensure continuity in ongoing integration and file transfer operations. The candidate will be responsible for managing secure file transfers between Oracle CC&B and external/internal systems using Oracle Managed File Transfer (MFT), as well as supporting related CC&B technical components.The ideal candidate should have experience in integrating CC&B with MFT solutions, scripting, and supporting daily operations, ideally with prior exposure to utility billing systems. Roles & Responsibilities:Support and maintain existing Oracle MFT workflows for CC&B integrations.Develop, configure, and troubleshoot file transfer jobs and automation scripts for inbound and outbound interfaces.Work closely with technical teams to support CC&B batch processes involving MFT-based data exchange.Ensure secure and timely transmission of billing, payment, and customer data files to external systems and vendors.Monitor file transfer logs, resolve failed transfers, and handle error recovery.Collaborate with infrastructure and network teams to support certificates, encryption, and access control related to file transfers.Document MFT flows, mappings, schedules, and procedures for handover and support.Participate in change requests, impact analysis, and production deployments as needed. Professional & Technical Skills: Hands-on experience with Oracle Managed File Transfer (MFT) or similar tools (e.g., Sterling, Axway, GoAnywhere).Experience in UNIX/Linux scripting, FTP/SFTP, PGP encryption/decryption, and file automation.Familiarity with Oracle CC&B batch jobs, XAI, and data exchange mechanisms.Good understanding of utility industry file formats (e.g., billing files, payment remittance, service requests).Experience with Oracle SOA Suite, WebLogic, or Fusion Middleware.Familiarity with Oracle Utilities Application Framework (OUAF) and Java-based customizations.Knowledge of PCI, GDPR, or NERC security standards in data transmission.Exposure to ticketing tools like ServiceNow, Remedy, or JIRA.Strong problem-solving and incident management skills. Additional Information:- 36 years of experience in Oracle Utilities CC&B with a focus on MFT integrations and file handling.- A Bachelors degree in Computer Science Engineering or a related field or equivalent experience is required-This position is based at our Bangalore office. Qualification 15 years full time education

Req ID: 334030 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Resource Planning Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). SAP Sr.MM/S4 Hana Consultant Around 7 Years of experience in SAP as MM/S4 HANA Consulting which covers in - depth understanding of Enterprise resources planning aspects, quality and customer orientation, existing in an organization. About 7 years of experience as an SAP MM consultant including 2 end to end Implementation, support, testing, User, business process consulting, Idoc, Business Blueprinting, Purchasing and Materials Management. Successfully completed 2 Implementation in MM, One roll out projects in MM and two support projects. Excellent understanding of business processes in Logistics - Material management & Inventory management. Experience in SNOW tool and Remedy. Also good understanding of sap solution manager and Charm process understanding. Gone through the entire Project implementation lifecycle which initiated from Capturing user requirements and cutting across various project phases of Business Blueprinting, Realization, Cutover and Go Live. Team mentoring, Team co-ordination, Team Guidance, manage the Functional deliverables, Client Interaction, help team to complete the developments and meet the deadlines. Good working Experience/ exposure from various industries like Manufacturing etc. Good Understanding of integration of MM and FI with other modules like WM SD QM FI and good knowledge in master data upload tool LSMW, Data Migration project handled. Provide integration solution for complex scenarios within in SAP Modules and SAP to Non-SAP. Good understanding of the Business processes related to Sales and Purchase features of SCM. Adequate experience in handling Project documentation which includes Blueprint documents, Functional and Development Specifications as well as End User documents. Strong analytical and technical skills, Excellent communication, and interpersonal skills as well as a Team player. Configuration of MM Organizational Structure, Master Data, Purchasing, RFQ, Outline Agreements, Pricing Procedure, Release Procedure with Release Strategies, Special Stocks, Logistic Invoice Verification, Vendor Payment Setups SAP MM/ARIBA/SRM/Data Migration/S4 HANA. Quick Adaptability

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

Job Description: Monitoring the Netcool browser to triage traps related to Windows, Unix and Network issues. Document alerts and response to such alerts within various ticketing systems. Gathering diagnostic information to assist Tier 3/4 teams with troubleshooting efforts. Facilitating hardware issues and ordering replacement parts. Installing / upgrading / troubleshooting Lumens SIA monitoring application. Ability to identify system, application, hardware issues or network issues and troubleshoot/escalate accordingly. Suggest improvements to current procedures and other work tools to improve efficiency as needed. Ensure all documented processes, procedures, and SLA s are adhered to. Update and maintain shift turnover. Monitor ticket queues in various ticketing systems and complete tasks required to maintain service levels and availability. Experience in handling Windows\ Linux server technologies. Understanding of networking concepts ITIL awareness Requirements: 3 - 5 years experience of working in a 7x24x365 fast-paced supporting multiple clients with the ability to work a flexible schedule. Basic Windows, Linux & Network skills Experience with network, application and system troubleshooting, monitoring tools and responding to alerts, escalation process and procedures. Needs to be independent while working on a team in a global environment. Excellent written and verbal communication skills. Excellent interpersonal skills with the ability to interact professionally with all levels within the organization Batchelors Degree in Engineering ( 15 Years of education) Excellent communication skills (Verbal and Written) Event/Alert management using Netcool Server Administration (Windows and Unix) Experience in Remedy ticketing tool Understanding of Server Hardware & Networking components Experience in troubleshooting Server issues Understanding of Networking concepts ITIL Awareness (Event, Incident & Change Management) "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

This role will be responsible for overall infrastructure & datacenter management of Yokogawa India limited where, candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data center, High availability, Disaster Recovery, Business Continuity plans Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects Qualifications and General Skills / Experience: Education : Masters/Bachelor s degree in Information technology or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our rolesIf so, ask your connection at Yokogawa about our Employee Referral process!

Req ID: 332877 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate - DSS to join our team in Pune, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Req ID: 331887 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate - DSS Engineer to join our team in Bangalore, Karn taka (IN-KA), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologies as needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

Before you apply to a job, select your language preference from the options available at the top right of this page. Job Description: Job Title: FA Senior Officer Grade: 09 Job Summary: The Incentive FA Senior Officer is responsible for calculating or auditing Contractual payouts or Incentive adjustment refunds for any amounts owed to the customer. He/ She must be highly proficient in using MS Access and Excel and should have strong process knowledge. Additionally, he/she will be responsible for communicating information and clarification to site Management team, Senior Leadership, Customer, Pricing, FA, Business Development, and Brokerage team. Job Duties: Identifies specific issue with weekly and deferred incentives. Communicate with Customer, Business Development, Brokerage and Revenue Management Team. Updates the management team on the status of the worked done on daily basis. Increase in velocity of Enterprise Incentive adjustment. Knowledge of Advance excel and Access to handle critical data. Strong analytical skills and attention to detail. Proper coordination and continuous follow up with stake holders. Good communication skills, written and verbal. Works with internal and external customers to ensure incentive issue is resolved. Calculates and processes incentive rebates to remedy the impact of the identified incentive issue. Explains in detail the calculation methodology to the sales force so they can present to the customer. Calculates/ Audits estimated future deferred incentive obligations based on current volume/revenue data. Monitors and maintains timing of accrual reversals to coincide with payments. Explains significant variances in accruals and payments. Controls and assigns incoming incentive contracts. Creates various journals for the General Ledger. Manages vendor number requests. Calculates various special projects. Imports and balances TSOA accrual information. Should be able to deliver in challenging situations. Prerequisite : Bachelor s Degree - Finance Accounting (preferred). Eye for detail and should meet stiff deadlines. Have an excellent attendance track record. Self-Driven. Strong Customer Orientation, understanding customer services issues. Incentive process knowledge is mandatory. Additional Notes: Once the employee is selected for the position, he/she cannot cancel the job transfer. If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new team Supervisor/Manage.

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills – bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions. If you're ready to lead, innovate, and drive services delivery excellence that make a difference – join us at Kyndryl and help deliver real-world impact through technology and collaboration. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience - 10 + years of experience in handling large team size - ITIL Certified - Handon experience on Asset Management - Strong knowledge of Microsoft Windows OS, Office 365, Active Directory, remote support tools, and common end-user devices. - Experience with ITSM tools (e.g., Summit, ServiceNow, Remedy). - Excellent communication, interpersonal, and customer service skills. - Strong analytical and problem-solving capabilities. Job Role & Responsibilities - Lead, mentor, and manage a team of EUS support engineers. - Ensure timely and effective resolution of end-user incidents, requests, and problems. - Monitor team performance and drive improvements in service delivery metrics (e.g., FCR, MTTR, SLA compliance). - Serve as the escalation point for complex or high-priority technical issues. - Collaborate with other IT teams (e.g., Network, Infrastructure, Security) to resolve cross-functional issues. - Conduct regular team meetings, performance reviews, and skill development sessions. - Maintain and ensure documentation, knowledge bases, and SOPs are up to date. - Track asset management, hardware/software deployment, and lifecycle activities. - Drive adherence to ITIL processes such as Incident, Problem, and Change Management. - Provide regular status updates and reporting to senior management and clients. - Attend the review meeting with client and present the monthly MIS Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Provide L2/L3 support for Teamcenter PLM and related services. Troubleshoot and resolve issues in RAC, AWC, and server components. Handle user administration and manage access controls to ensure smooth system operations. Required Candidate profile Working knowledge of ITK, SOA, and basic customizations is a plus Familiarity with CAD integrations (NX, SolidEdge, etc ) is advantageous Experience with PLM issue tracking and ticketing tools