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Aspire Systems
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Global Application Support Head - Temenos Core Mobile Banking

Global Application Support Head - Temenos Core Mobile Banking

Aspire Systems

15 - 20 years

25 - 30 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

banking operations regulatory compliance temenos itsm customer handling confluence it services golang crucible remedy bitbucket temenos t24 servicenow java git fisheye saas jira service desk application support t24 jenkins core banking jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

15+ years in Banking IT Services with at least 8 years in postgo-live support leadership role, including hands-on experience with Temenos SaaS

Job Summary:

Aspire Systems is seeking a seasoned Application Support Head to lead postgo-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environmentsparticularly on Temenos SaaSand demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services

Required Skills & Experience:

Minimum 8 years of postgo-live support experience in banking applications (preferably in leadership role)
Hands-on experience in supporting Temenos SaaS environments is essential
Strong expertise in Temenos Transact and/or Infinity platforms in live operations
Familiarity with SaaS deployment lifecycle
Excellent understanding of banking operations, regulatory compliance, and audit readiness
Proven ability to manage support operations with data privacy and GDPR compliance
Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
Skilled in incident, problem, and change management aligned to ITIL practices
Strong communication, customer handling, and crisis resolution skills
Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus

Education:

Bachelors degree in Engineering, Computer Science, or a related discipline
ITIL certification is required
Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage

Reporting Line:

Reports to: Global Head of Temenos Implementations

Why Aspire Systems?

Be a pivotal part of our global banking support practicetrusted by top-tier banks for production excellence and regulatory integrity. Youll lead the charge in delivering a reliable, secure, and compliant postgo-live experience in todays cloud-first core banking landscape.

Required Skills & Experience:

Minimum 8 years of postgo-live support experience in banking applications (preferably in leadership role)
Hands-on experience in supporting Temenos SaaS environments is essential
Strong expertise in Temenos Transact and/or Infinity platforms in live operations
Familiarity with SaaS deployment lifecycle
Excellent understanding of banking operations, regulatory compliance, and audit readiness
Proven ability to manage support operations with data privacy and GDPR compliance
Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
Skilled in incident, problem, and change management aligned to ITIL practices
Strong communication, customer handling, and crisis resolution skills
Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus

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Global Application Support Head - Temenos Core Mobile Banking