About Us: Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: The Success Rate Team Lead will be responsible for handling the Paytm PG success rate analysis and improvement support at the merchant level and the platform level.

About the role: For this role, an individual will be leading a group of individuals,

monitoring daily/weekly/monthly progress, coordinating with different internal

stakeholders payment solution/services.

Expectations/ Requirements

Able to understand product flow and user journey

Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, bank-related, or coding defects

Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues.

Data-driven and perform complex analysis to identify the root cause of an issue

Perform regular monitoring of production systems

Track open issues and update clients as needed.

Payments Gateway and Integrations knowledge is a plus (API and SDKs)

Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues.

Manage a team for driving efficiency & team development.

Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.

Superpowers/ Skills that will help you succeed in this role

High level of drive, initiative and self-motivation

Ability to take internal and external stakeholders along

Understanding of Technology and User Experience

Love for simplifying

Growth Mindset

Willingness to experiment and improve continuously

Be a brand ambassador for Paytm - Stay Hungry, Stay Humble, Stay Relevant!

Why join us

Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India s fastest growing Fintech Organization. Agile democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Assistant Manager / Team Lead - Success Rate - 581