About the Role: Self-driven Data Engineer/Developer, who is a fast-learner and can push forward to get the job done is a must. Bachelor's Degree in Computer Science, Engineering, Mathematics or related experience in IT/IS, Operations and DevOps environment. 5+ years of recent working experience in IT/IS environment directly working with engineering teams. 3+ years of recent working experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems. Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent. Experience partnering with product and/or program management teams and servicing internal customers. Must be adept at analyzing large-scale systems and clearly documenting design Solutions. Good interpersonal and communication skills, both written and oral, are a must. Ability to be both an Individual Contributor and Team Player when necessary. Must be very well organized and attentive to details. Youll Bring: Strong knowledge in UNIX/Linux Operating Systems, including experience. working with Linux/Unix/Shell scripts. Very strong knowledge and working experience with SQL (Oracle, PostgreSQL) Very experienced hands-on ETL developer with one of the ETL tools below: Experienced ODI (Oracle Data Integrator) developer Experienced Pentaho Data Integrator (PDI) developer Very experienced in SAP BI building universes and complex BI reports – experience with Tableau dashboards is a plus. Recent working experience in ETL and Data Warehouse development. Strong analytical capability in trouble-shooting and debugging skills that involve a deep understanding of software, hardware, firmware and network layers/components.
Role: Customer Service Desk Associate - Technical Support Location: Hyderabad - India Department: Operations THE ROLE: The iBASIS Senior Customer Service Desk is in charge of assisting iBASIS customers with technical problems when using iBASIS products and services. Together with iBASIS NOC, the CSD Team is responsible of communications with the customers, understanding their queries and handling their requests according to existing procedures, to achieve a quick resolution. IBASIS CSD also has the mission of managing vendors' performance, opening tickets to them and doing the follow-up until full resolution. The CSD Team contributes to establishing iBASIS reputation as a company that offers excellent customer support during after-sales operations. The successful candidate will be an analytical, independent and self-confident professional with excellent communication and organizational skills. A proactive attitude is a must, as well as eagerness to learn and grow! RESPONSIBILITIES: Respond to customer issues/queries by recording the details of events in the Remedy ticketing system, keeping the customer up to date on problem resolution. Understand technical issues reported by customers, identify the different products of the company, and closely work with the Global NOC team towards solving them. Vendor management includes but not limited to follow-up/escalation/retest/resolution of reported issue. Managing ticket lifecycle from opening to closure within ITSM specific tools Prioritize and allocate trouble tickets depending on customer grades and incident severity, minimize the time to resolve and trouble-shoot customers issues iBASIS.COM. QUALIFICATIONS: • B.E / B.Tech (E.C.E, E.E.E, IT or CSC only) with 2+ years’ experience in Network operations centre/Technical support desk/Service desk. • Excellent communication skills, both verbal and written English; Good to have Spanish, French, Portuguese. • Basic knowledge of telecommunications networks concepts/ISP/Routing protocols.
Role: Senior Mobile Engineer Location: Hyderabad, Begumpet - India Department IOT Key Responsibilities: Looking for a self-driven and highly motivated Senior Mobile Engineer to work as part of the Signaling Architecture and IoT Engineering group within iBasis. As part of this group, you will be responsible for working on solutions design and architecture related to all aspects of 3G, 4G and 5G signaling. This individual will be working on all the IoT, mobile and voice solution initiatives iBasis is working on. The candidate will have the following skill set: 1. Bachelor's or Master’s Degree in EE or Computer Science with a minimum of 8 - 10 years of experience in the relevant field. 2. Strong background in designing solutions with 3G, 4G, and 5G signaling including MAP, Diameter, HTTP, GTP etc. 3. Strong understanding of all SMS protocols and various VoLTE implementations. 4. Strong Hands on working knowledge working on mobile core systems including but not limited to HSS/HLR, SMSC, MSC, MME, SGW/SGSN, PGW/GGSN, GTP proxy etc. 5. Hands on working knowledge of the 5g network core signaling elements and various interfaces, Focus on the IPX models including the N32 interface. 6. Team player and be ready to be on-call. Good to have: 1. Worked in a telecom service provider, vendor or carrier. 2. Have worked closely with specification bodies including GSMA, IETF, 3gpp etc. 3. Strong documentation skills and cross functional work experience. 4. Worked on or have a good understanding of eSIM based solutions and the relevant ETSI SIM Toolkit and GSMA M2M IoT specifications. 5. Working knowledge of REST APIs. Likely to have: 1. Strong background in IP networks and good knowledge of routing protocols including BGP, OSPF etc. 2. Hands on experience with some Scripting language, preferably Python. 3. Hands on working knowledge of the network test tools including spectra, Comprion, Raspberry Pi etc.
About the Role: This is an experienced and highly technical position that provides trouble analysis and resolution to iBASIS global customers and network as part of the operation of a 24x7x365 Network Operations Center (NOC) in Hyderabad, India. The successful NOC Shift Lead will lead a team of front-line technical staff who monitor and troubleshoot issues within iBASIS global VOIP and Mobile networks and associated services. Responsibilities: Provide technical, operational and management guidance for a team of network controllers and front-line technical staff. Actions include recruiting, hiring, managing, scheduling, mentoring and training a diverse technical staff of NOC engineers. Additional responsibilities include: Leading staff responsible for acting on customer trouble reports, generating trouble tickets and performing follow-ups with customers, by tracking activity and productivity through KPI report monitoring Overseeing 24x7x365 NOC Floor Operations schedule and troubleshoot the network alarms using industry standard monitoring tools Managing the day-to-day NOC Floor Operations and ensuring proper shift handover is happening within the rotational shifts Responding to customer inquiries and issues by recording details of events in the Remedy ticketing system, keeping the customer up-to-date on problem resolution Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time and resolved within SLA / OLA Providing leadership and management across 3 shifts of coverage, where employees will: Monitor network performance and its component systems Lead efforts to reconfigure and restore network equipment Review network problems through real time monitoring; initiate repair work and reconfigurations Communicating technical concepts and define projects and maintenance efforts in written as well as verbal presentation formats; coordinate large number of activities and assignments. Creating tickets using Remedy for the symptoms and affected network elements per defined procedures Organizing, documenting troubleshooting processes into standard operating procedures and be a point of contact for escalations Working closely with customers, vendors and peers to gather information, report progress and close tickets per defined procedures Opening up Bridges during any Calamity / Critical Issues in the network and sending Incidence Communication to all relevant stakeholders Ensuring all Tickets are closed with proper and realistic closure code within agreed timeline Responsible for flashing timely Incidence Update Message / Mail to all relevant stakeholders Assigning each new NOC Engineer a mentor to ensure they receive guidance and training on a personal level Coordinating contingency plan implementation activities for the NOC Ensuring all on-duty NOC Engineers on properly trained and equipped to perform their roles Monitoring the MTTR trend and owning actions to reduce it Youll Bring: Educational Background: Ideal candidate holds a BE / B. Technology degree in CSE / ECE / EE / IT with equivalent Telecom Industry work experience; MSc/MA is a plus CCNA / CCNP Certifications and other related certifications are plus Experience and Industry Background: iBASIS India Pvt Ltd, 6th Floor, The Prestige Phoenix, Uma Nagar, Begumpet, Hyderabad, 500016 8+ years of experience in a Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP and Networking Company Preferred work experience in Telecom Industry ( Core / STP / NGN) /Telephony/VoIP Network Operations is desired Proven ability for learning technology by means of industry recognized certifications like Cisco CCNA, CVOICE (VoIP) certifications or related discipline strongly preferred Thorough Understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN and WAN and 2G, 3G, 4G and 5G cellular networks Must possess ability to troubleshoot problems by following procedures, work under pressure and respond quickly in a crisis-centered, business-critical environment; the ideal candidate should enjoy working on a problem and seeing it to resolution Experience working with and understanding using web based applications and tools Understanding of network access and troubleshooting tools such as Telnet, FTP, Ping and trace route Knowledge of SS7 / SIGTRAN and VOIP (SIP and H323) call control protocol, IP routing protocols (OSPF, BGP) desired Knowledge Cisco Gateways, Gatekeepers, Routers, switches and other VoIP products like Ribbon SBCs Working experience with Windows and Unix working experience and understanding file system and structure desired and Remedy ticketing system is desired ITIL V4 Foundation certification will be a plus Soft Skills / Competencies: Excellent verbal and written English communication skills are a must Good people, customer and vendor management skills, and one who embraces a collaborative approach to solving problems Extremely focused and attentive to details when under pressure Ability to approach problem solving both analytically and intuitively Ability to build good relationship with team members and be an excellent team player Must be mature in working approach and be able enforce process discipline when and where appropriate Must have experience working with a variety of MIS applications including MS Excel / MS Word / MS Outlook and MS Teams, and related productivity tools Must have recent experience in managing NOC Floor Operations for a 24x7x365 Shift Operation Must be flexible to work in any working hour as needed and is comfortable with a 24x7x365 Environment When required, must be flexible to rotate between different shifts and be willing to work additional shifts, sometimes on very short notice
About the Role: Installing and upgrading UNIX/Linux system software on company servers and computers. Creating UNIX file systems. Setting up and maintaining UNIX user accounts and access management systems. Implementing network and computer system policies. Detecting and troubleshooting software and hardware issues. Responding to technical user requests and software errors. Monitoring the performance of the system and server. Creating backup and recovery policies. Setting up and monitoring security policies. Applying patches and upgrades when necessary. Youll Bring: Bachelor’s degree in Computer Science, Computer Engineering, or a similar field. 5+ years of hands-on work experience in AIX/HP-UX/UNIX/Linux system administration. Knowledge of UNIX and LINUX operating systems, storage environments, file systems, and network protocols. Detailed knowledge of UNIX principles, file editing, UNIX commands, and file manipulation. Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting. Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP. Understanding/Knowledge of backup software and procedures. Understanding/Knowledge in storage management and SAN. In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors. Excellent troubleshooting skills.
Principal Software Engineer Location: Hyderabad - India Department: Information System IoT ABOUT THE ROLE: We are seeking a highly skilled Principal Software Engineer to join our team and lead the architectural design and development of our complex and innovative software solutions. As a Principal Software Engineer, you will collaborate with cross-functional teams, including developers, product managers, and stakeholders, to create scalable, reliable, and high-performance software systems. Your expertise will play a pivotal role in shaping the technical direction of our products and ensuring that they meet the highest standards of quality and performance. Roles & Responsibilities: Lead the design and development of scalable, modular, and maintainable software architectures using Java technologies. Collaborate with cross-functional teams to understand business requirements, translate them into technical designs, and guide the implementation process. Provide technical leadership and mentorship to development teams, promoting best practices, coding standards, and architectural principles. Conduct architectural reviews and provide guidance to ensure alignment with company goals and standards. Evaluate emerging technologies and tools to identify opportunities for innovation and improvement in the software development process. Identify and address technical debt and architectural weaknesses in existing systems. Work closely with product managers to define technical requirements and prioritize features based on technical feasibility and business value. Collaborate with DevOps teams to ensure seamless deployment, monitoring, and maintenance of software applications. Drive the adoption of agile methodologies and continuous integration/continuous deployment (CI/CD) practices within the development teams. Stay up-to-date with industry trends, best practices, and advancements in software architecture and development. Youll Bring: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Proven experience as a Java Software Architect , with a strong track record of designing and delivering complex software systems. Expertise in Java technologies and frameworks , including but not limited to Spring, Hibernate , and Java EE . In-depth understanding of software architecture patterns (e.g., MVC, Microservices, RESTful APIs ) and design principles . Strong experience with cloud computing platforms (e.g., AWS, Azure, GCP ) and containerization technologies (e.g., Docker, Kubernetes ). Proficiency in WebLogic , Angular , Kafka , and Elastic Search. Excellent problem-solving skills and the ability to analyze and resolve complex technical issues. Familiarity with agile methodologies , DevOps practices , and CI/CD pipelines . Outstanding communication and leadership skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Experience in mentoring and guiding development teams, promoting knowledge sharing and skills development. Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks concurrently.
Title: Chief Information Security Officer Location: Hyderabad - India Department: IT/IS ABOUT iBASIS: iBASIS is the leading communication solutions provider enabling operators and digital players worldwide to perform and transform. iBASIS is the first independent international communications specialist, ranking as the third largest global wholesale voice operator and a Top 3 Mobile Signaling & Data solutions vendor with 700+ connected destinations. Since the integration of the Altice Europe N.V. international voice carrier business in France, Portugal, and the Dominican Republic, iBASIS serves 1,000+ customers, across 18 offices worldwide. iBASIS also provides the end-to-end Global Access for Things connectivity solution; simplifying IoT device connection through one unified platform for seamless, remote, programmable, and secure communication. THE ROLE: The Chief Information Security Officer (CISO) will serve as the executive owner of the company’s information and cyber security strategy , overseeing all aspects of security operations, governance, and risk management. The CISO will be responsible for protecting iBASIS’s critical telecom infrastructure, customer data, intellectual property, and global services against evolving cyber threats while enabling secure business growth and innovation. This role requires strong leadership, a strategic mindset, and deep expertise in both telecom security and regulatory compliance. RESPONSIBILITIES: 1. Strategy and Governance Develop, communicate, and execute a comprehensive, risk-based global security strategy aligned with iBASIS business objectives and compliance requirements. Establish and maintain security policies, standards, and frameworks in line with ISO 27001 , NIS/NIS2 , GDPR , and telecom-specific obligations. Serve as the primary security advisor to the executive team and the board of directors, presenting regular updates on risk posture and program effectiveness. Lead the development and continuous improvement of the information security management system (ISMS) . 2. Security Operations and Incident Management Oversee day-to-day security operations , including monitoring, detection, and incident response. Also as per need work with Crowdstrike as iBASIS’s MSSP Lead preparation for and management of major security incidents , including customer notification, regulatory reporting, and root cause analysis. Ensure 24/7 protection of telecom platforms , including voice, signaling, messaging, IoT, and interconnect infrastructure. 3. Risk Management and Compliance Identify, assess, and prioritize security risks across the enterprise and supply chain . Develop and manage security risk registers, mitigation plans, and risk acceptances. Ensure compliance with global regulatory and contractual requirements (GDPR, CCPA, NIS2, telecom-specific regulations). Oversee regular vulnerability assessments, penetration testing, and third-party security reviews . 4. Data Protection and Privacy Collaborate with the Data Protection Officer and legal teams to ensure privacy by design and by default. Safeguard sensitive customer data (CDRs, personal information, billing data) against unauthorized access or disclosure. 5. Culture and Awareness Build a culture of shared security ownership across all business functions. Drive continuous education and awareness programs tailored to employees, partners, and contractors. 6. Security Architecture and Technology Enablement Provide leadership for secure design and deployment of: Cloud infrastructure Core telecom platforms (BSS/OSS) API services and partner integrations IoT and 5G services Evaluate and select security technologies (SIEM, IAM, DLP, WAF, endpoint protection). 7. Third-Party and Supply Chain Security Oversee assessments of vendors and partners. Define security requirements in contracts and SLAs. Monitor and mitigate supply chain risks. QUALIFICATIONS: Education and Certification: Bachelor’s or Master’s degree in Information Security, Computer Science, or a related field. Relevant certifications strongly preferred (e.g., CISSP, CISM, CISA, CCISO). Experience: 12+ years of progressive experience in information security leadership roles. Experience in telecom, technology, or complex global service environments . Demonstrated success establishing and maturing enterprise security programs. Knowledge and Skills: Deep understanding of telecom security standards (3GPP, SS7, Diameter, SIP). Expertise in cloud and hybrid security models. Strong grasp of regulatory compliance (GDPR, NIS2, etc.). Proven ability to build and lead high-performing security teams. Excellent communication and stakeholder management skills. What Success Looks Like Clear, measurable reduction in security risk exposure. Compliance with regulatory and contractual obligations. Strong culture of security awareness and accountability. Efficient incident detection and response capabilities. Trusted advisor relationships with executive leadership and customers.
Role: NOC Senior Engineer L2 Work Experience: 5+ Years Department: NOC - Operations Location: Hyderabad, Begumpet - India About the Role: This key role participates as part of the team in the operation of a 24x7x365 Customer Service Desk (CSD) and Network Operations Center (NOC) team for iBASIS’ worldwide voice communication and data network, stationed in Hyderabad, India. Responsibilities: Senior/L2 NOC Engineer works in the iBASIS Network Operations Center (NOC) as first-level escalation and fault management support. This position focuses on gaining technical expertise as well as making decisions or recommendations for solutions that may impact the overall outcome of a situation or issue. Additionally, this resource should demonstrate the ability to work closely with clients/users to meet their requirements for service restoration and specific SLAs. This interaction can range from: Must be willing to work in any shift in a 24x7x365 work environment. Responsible for maintaining the Trouble-Ticketing system that will track the fault resolution process from its initial detection to its final correction. Monitoring network surveillance and quality alarms, recording problems by creating tickets using Remedy and taking appropriate actions as per guidelines and standard operating procedures, which may include making test calls both manually and using the automated system. Working closely with other iBASIS global network support resources, assessing problems, gathering and analysing information presented, and resolving issues following established procedures and processes. Responsible for handling all L2 Troubleshooting within the agreed SLA. Escalating and communicating issues requiring additional expertise from higher level support resources, as well as NOC management and other iBASIS departments. Interacting with Network suppliers, opening tickets and performing follow up with external Organizations on iBASIS related issues. Should be able to effectively handle customer/vendor calls and e-mail, answers questions within the agreed time frame and route issues to the appropriate group, where required. Ensure that all relevant stakeholders have been properly informed during the major incidents, calamities, and critical situations. Responsible for generating reports and circulation of reports to all relevant stakeholders, in correct format and within the agreed timeline Support performing all preventive and corrective maintenance for Network services where applicable. Escalation and follow up with all Vendor / Partner / Customer and other relevant stakeholders, in case of any incident and follow up till closure. Ability to work overtime in the event of a major outage / Calamity, / Emergency Situation. Gathering additional technical and troubleshooting information from customers and providers in the pursuit of resolving network problems, outages and other customer-specific issues. Guiding L1 Team in Alarm Monitoring / Troubleshooting process. Preparing Root Cause Analysis (RCA) for any critical/major outages/problems. The Employee shall follow all iBASIS stated processes, policies, procedures and guidelines. Continuous monitoring of ASR, ACD, ABR and NER and taking improvement initiative. Troubleshooting skills on advanced network technologies like Transmission/IP techs Like SDWAN/MUX/Interconnects/Fiber interface. Identifying Chronic Issues in the network and taking initiative for resolution. You’ll Bring: Educational Background: UG: B. Tech / B.E in Electrical Engineering/ Electronic and Communication/ Electrical and Instrumentation Engineering / Network Technology / IT / Computer Science and Engineering. CCNA / CCNP Certification will have an added advantage. ITIL Certification will have a plus. Experience and Industry Background: 4 to 6 Years in NOC / Telco Network Environment (IP/Transmission NOC / Telecom NOC (Core Network / Packet Core Profile / STP). Knowledge of IP protocols such as OSPF, BGP, EIGRP, RIP preferred In hand experience in Telecom / ISP Voice and Signaling Database administration and troubleshooting. Strong in MS Office (Excel, PowerPoint, etc.). Soft Skills / Competencies: Extremely focused, attention to details, able to perform individually or in team under pressure. Analytic, Intuitive, able to take initiatives for resolving issues at hand. Should be an Excellent team player. Excellent Verbal and Written English Communication Skills. Mature in working approach, process discipline. Analytical problem solver and very attentive to details. Superior demonstrated customer service skills preferred. Desire and motivation to learn and advance to increased skill levels and take on additional responsibilities. Flexible to work in any working hour and ok with 24x7x35 Environment.
Educational Background: - B. Tech / B.E in Electrical Engineering/ Electronic and Communication/ Electrical and Instrumentation Engineering / Network Technology / IT / Computer Science and Engineering. - CCNA Certification will have an added advantage. Experience and Industry Background: - 1 to 3 Years in NOC / Telco Network Environment (IP Network NOC / Telecom NOC (Core Network / Packet Core Profile / STP). - Knowledge of IP protocols such as OSPF, BGP, EIGRP, RIP preferred. - In hand experience in Telecom / ISP Voice and Signaling Database administration and troubleshooting. - Strong in MS Office (Excel, Power Point, etc.). Soft Skills / Competencies: - Extremely focused, attention to detail, able to perform individually or in a team under pressure. - Analytic, Intuitive able to take initiatives for resolving issues on hand. - Should be an Excellent team player - Excellent Verbal and Written English Communication Skills - Mature in working approach; process discipline - Analytical problem solver and very attentive to details - Superior demonstrated customer service skills preferred - Desire and motivation to learn and advance to increased skill levels and take on additional responsibilities - Flexible to work in any working hour and ok with 24x7x365 Environment. About Us: We are the leading communication solutions provider enabling operators and digital players worldwide to perform and transform. Powered by Tofane Global, we have become the first independent international communications specialist, ranking as the third largest global wholesale voice operator and a Top 3 Mobile Signaling and Data solutions vendor. iBASIS offers a full portfolio of innovative mobile data, messaging and roaming solutions in the fastest-growing segments of global telecommunications - IP and mobile, with 700+ connected destinations. Goal is to be in the global top-3 of IPX players, driven by the growth in LTE roaming. We provide end-to-end Global Access for Things connectivity solution; simplifying IoT device connection through one unified platform for seamless, remote, programmable, and secure communication. Why Us: Since the integration of the Altice Europe N.V. international voice carrier business in France, Portugal, and the Dominican Republic, iBASIS serves 1,000+ customers, across 18 offices worldwide. This gives an inspiring international working environment with interesting colleagues from different cultural backgrounds who live and work around the globe. In our company you will have the opportunity to work in a start-up environment with unique, easy to sell, innovative products, within a performance driven, respectful and a can-do atmosphere. Earning well in a responsible job, with room to grow and to develop within our organization.
Role: Application and Systems Support Engineers Location: Hyderabad, Begumpet - India Roles and Responsibilities As part of the Application and Systems Support Engineering Team, the responsibilities include day-today monitoring and smooth running of all iBasis applications. In the event of any failure ability to follow the SOP (Standard Operating Procedure) to resolve and recover the situation. In the event, the issue is false outside the SOP, ability to analyze and correlate the underlying components and the ability to identify the root cause. If needed escalate the issue to the next higher level SME (Subject Matter Expert). The responsibility also includes providing support to issues/requests raised by iBasis internal business users. Technical Skills Strong knowledge in UNIX/Linux/Windows Operating Systems Experience in Software development Knowledge in DevOps and AWS. Extensive experience in Installation, Administration, Patching, Upgrades. Experienced in shell scripting using bash, Ruby and python to automate some of the repetitive tasks. Ability to grasp and provide internal support for tools like SAP Business Objects, JIRA, Experience in working with different monitoring tools. Expertise in the creation of start-up and shutdown scripts, crontabs, files system maintenance and backup scripting and automation. Provided production support in an on-call rotation in a 24x7 environment. Excellent interpersonal skills and the drive to complete tasks effectively, and efficiently where customer service and technical skills are demanded. Expertise or in-depth knowledge in LDAP, NIS, NIS+, NFS, DHCP, SAMBA, HTTP, FTP, SSH, DNS etc. Excellent hands on experience in creating, updating and closing tickets. Strong analytical capability in troubleshooting and debugging skills that involve deep understanding of software, hardware, firmware and network layers/components Requirements: Bachelor's degree in CS, engineering or related IT experience in operations and DevOps. Experience with Unix/Linux, SQL experience in MySQL, Postgres, Oracle. Solid understanding of IP network and TCP/IP 5+ years work experience in IT/IS Good interpersonal skills and communication written and oral.