327 Remedy Jobs - Page 5

: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ITIL Cross Functional Service Management. Experience: 5-8 Years.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Helix ITSM. Experience:5-8 Years.

As a Senior Security Administrator at BMC, you will play a crucial role in ensuring the security and efficiency of our systems operation. Your expertise in RACF, ACF2, and Top Secret will be essential as you install, configure, and customize these security products to meet the highest standards. Your deep understanding of security architecture and methodologies will enable you to design and implement robust security measures to protect our systems from vulnerabilities. Your responsibilities will include administering and maintaining these security products, enforcing security policies, and collaborating with cross-functional teams to enhance security across all platforms. You will stay updated on emerging threats and industry best practices, utilizing security tools and technologies to monitor, analyze, and respond to security events effectively. To excel in this role, you should possess in-depth knowledge of RACF, ACF2, and Top Secret, along with strong zOS knowledge. Proficiency in a coding language such as ASM, REXX, SAS, or Python is required, while CISSP certification is preferred but not mandatory. Familiarity with ticketing systems like Jira, Remedy, or Service-Now and excellent communication skills will be beneficial in fulfilling your responsibilities effectively. At BMC, we value our people and encourage diversity in experience and background. Join our award-winning, culturally diverse team that fosters a supportive and inspiring work environment. Your contributions will be celebrated, and your growth will be championed as we work together towards creating an Autonomous Digital Enterprise that embraces innovation and excellence. Apply now to be a part of our dynamic team at BMC and embark on a rewarding journey of professional development and personal growth.,

AS400 Admin Bangalore (1.5- 3 Years) 24/7-Rotational shift Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team Provide level 1 and level 1.5 support for client facing AS400 Systems. Iseries LPARS. What you will be doing Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment. Recognizes abnormal processing conditions and makes appropriate response decisions. Follows escalation procedures when appropriate to resolve errors in a timely manner. Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads. Works closely with leads in bringing process stabilization and enhancement by working on alert reduction and knowledge articles augmentation. Recognizes and implements/automates process enhancements. Monitors and responds accordingly to an array of system and application generated messages. What you bring : Demonstrated knowledge AS400/iSeries operations experience. Working knowledge on AS400/iSeries and familiarity with commands. Working knowledge on event monitoring tools such as Omnibus, Zenoss. Knowledge of ITSM tools such as SNOW and Remedy. Knowledge of Mimix and Robot network. Excellent customer service skills that build high levels of customer satisfaction for internal and external customers What we offer you: An exciting opportunity be a part of World s Leading FinTech Product MNC A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step

Required Skills Technology | Understanding Asset Management, Hardware/Software Technology | Tools and Technology | Usage of ITAM tools Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now Behavioral skills 1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others. Can communicate assertively and effectively Planning and Organizing 1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is flexible and utilizes resources. communicates bad news, surprises early. 2.Able to identify critical path and plan for meeting the same Customer and Business Orientation 1.Understands customer needs and displays commitment towards meeting them. 2.Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. 3. Has sound understanding of the customer s business and can communicate suggestions to the customer. 4.Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner. 5.Effectively and professionally works with upset customers, solving their problems

The main responsibility of Functions OPS organization is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Maintenance Support team member for the functions IT Customer Onboarding team will be primarily responsible for following activities working : Improve the Work Tools available to the Network and Divisions. Supervision of the service in the IT Customer Onboarding perimeter Collaborate in the design of customer journeys and you will be responsible for the evolutions that will make them operational. The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to to ensure the stability of the services provided and you will collaborate with other professionals in the management of customer journeys and you will be responsible for facilitating and analyzing business needs and identifying the impacted systems and the most appropriate and sustainable IT solutions. Responsibilities Direct Responsibilities For a predefined applications scope take care of: o Ticket Management o Resolving Incident o Prepare e Follow the release production o Propose solutions to improve an application Ensure that SLA targets are met for above activities Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures. Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: o Knowledge about JAVA framework. o Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute basic scripts and queries. Have basic experience with: o Service Now ticketing system o Aurelia Remedy ticketing system o Tool Fortify for the Security Test Nice to have: o General IT infrastructure knowledge o Knowledge of Requirements Collection, Analysis, Design, Development and Test activity o Familiarity with DevOps tools including Ansible & Python o Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Client focused Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide efficient Service Desk Voice Support.- Ensure timely resolution of client issues.- Maintain a high level of client satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong troubleshooting skills in Service Desk operations.- Knowledge of ITIL framework for service management.- Experience in ticketing systems like ServiceNow or Remedy.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Graduate degree is required. Qualification Graduate

Role Overview: About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Medical, Dental and Vision Coverage Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Title: Incident Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Incident Manager About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Escalation/Major Incident Leadership Ownership for driving progress and resolution of customers critical issues and Major Incidents Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Communication and Reporting Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Risk Management Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Retrospectives and Post Mortem to help improve the process/system/product Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Ensure the Escalation/Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Close loop the escalation/Major Incident with customer Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 - 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

You have over 5 years of experience in SAP Ariba Upstream Module, including implementation and support. You possess a strong understanding and practical experience in Ariba Sourcing Projects, RFX, Auctions, Contract Management, and SLP. Additionally, you have integration knowledge with various backend ERP systems for Master data objects replication. Knowledge of CIG integration would be an added advantage for this role. Your communication skills are excellent, both written and verbal, with the ability to engage effectively with technical teams and executive leaders. You are comfortable working independently and collaboratively within a team, demonstrating self-motivation in your work. Your experience includes hands-on work in building interfaces with SAP and Legacy Systems, with familiarity in IDOC, XML, and other related technologies. Furthermore, you have practical experience in documenting User Requirement Specifications, Functional Specifications, and Training documents. Your familiarity with tools such as Remedy, HP Application Life Cycle Management, and SAP Solution Manager is an asset. You also have knowledge of Ariba Integration (Cloud Integration Gateway) with multiple backend ERP systems, along with experience in Config/Organization and master data replication from ERP systems to Ariba. In addition to the above, you have 5-8 years of experience and have completed at least one implementation in Ariba Downstream. You possess functional experience in both upstream and downstream integration, with a good understanding of procurement processes, Commerce Automation, and the Ariba Network. Your expertise includes working on Catalog, Guided buying (optional), and Invoicing processes, as well as being well-versed in Approval Workflows. Your language proficiency in English is fluent, enabling effective communication at various business levels. You are proactive in system monitoring for issue resolution, resolving production support tickets, and rolling out downstream processes for new regions. Rigorous testing is part of your process before system deliveries, and you excel in master data maintenance. Additionally, you conduct hand-holding and training sessions with users for new entities.,

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead, Premium Network Services (IP) Job ID: 35466 Job Level: PT1 Job Location: Gurugram / Bangalore Function: Chief Operations Office Employment Type: Permanent Working pattern: Hybrid Why we need this role: The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt s IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. You will: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance. What you will do: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. Build and maintain working relationships with key interconnect partners and vendors Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre Maintain a clear and accurate record of events throughout a fault duration utilising Colt s Remedy based Fault Management System and provide regular updates as and when required Resolve or escalate faults as appropriate, according to product SLAs Technical report generation for customer RFO/RCA requests Technically manage software upgrades in co-ordination with vendor and Colt teams involved What we re looking for: Skills & Experience Must haves: Direct experience in Layer 3 Services and Technologies, including, but not limited to the following: Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network Multicast Knowledge desirable Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks Excellent knowledge of LAN (Ethernet) based products Experience in working with global providers, NOC and Field operators for technical issues A logical approach to fault finding and troubleshooting Ability to control and co-ordinate complex technical situations in a calm and professional manner Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers Must be able to speak & write fluent in English, second European language would be advantageous Might haves: Formal IT qualification: CCNP, CCSP, CCNA, etc. Exposure to vendor specific Transmission training and technologies Experience with ITIL Telecoms / Computer science degree or equivalent Skills Network Operating Systems Workflow Management Data Analysis Service Level Management Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Business, IT, Computer Science, Telecommunications or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Architect will work closely with teams from shared technologies, focusing on the Solution design aligning with strategy for identity teams, Architect will be responsible for robust technical decisions while guide and coach the teams during the design and architecture. Architect will also support the teams during implementation to take balanced design decisions to avoid increase in technical debt and gradually also reduce the current technical debt. QUALIFICATIONS 10+ years of experience in software, network, or systems engineering BS Engineering/Computer Science or equivalent experience required; advanced degree preferred TECHNICAL SKILLS Experience in identity and accesses management technologies and standards. OIDC, OAuth2, SAML and identity providers such as Okta/Auth0 and Keycloak Experience in API Management platforms and supporting standards OpenAPI specification, REST APIs, API security and authorization patterns API ops, developer consoles API standards and strategy Data and data warehouse technologies Snowflake, data pipelines, data modelling Effective architecture communication skills and stakeholder management Architecture diagramming techniques such as C4 Enterprise Architecture tools such as Abacus Exposure to Cloud infrastructure technologies e.g. AWS o Design and develop high-level architectural specifications. o Collaborate with stakeholders to align technical solutions with business objectives. o Evaluate and recommend tools, technologies, and processes. o Mentor and guide junior team members. o Create and maintain architectural documentation. o Create and maintain architectural documentation. o Stay updated with the latest industry trends and technologies. o Facilitate technical discussions and decision-making. o Coordinate with cross-functional teams to ensure seamless integration. o Provide technical leadership and direction. o Identify and mitigate technical risks. o Support the development team in troubleshooting and debugging. o Proven experience in designing and implementing complex IT systems. o Strong understanding of architectural styles and design patterns. o Excellent problem-solving and analytical skills. o Strong communication and interpersonal skills. o Ability to articulate complex technical concepts to non-technical stakeholders o Ability to stay updated with the latest industry trends and technologies. ACCOUNTABILITIES Act as a conduit between Global Architecture (Enterprise Architects) and the Engineering or Development teams. Work across/with Architects from different organizations. Introduce/train teams with new technology. Lead teams toward problem-resolution identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues. Evaluate new technologies and their applicability to the business. Extract/translate findings into alternatives/solutions, identifying risks/impacts and schedule adjustments to facilitate management decision-making. Drive technical direction and architecture evolution via reviews and on-floor leadership. Actively monitor the Business Unit system health and design and write proposals to remedy the cause of negative trends. Proactively monitor new development to discover subsystems or components that should be evolved into shared infrastructure. Proactively research, monitor, learn, and assess industry/technology advancements and continually build alliances to explore ways to leverage and advance our technical opportunities.

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description Job Title: SRE Exp: 6 - 12 years NP: 0 - 30 days Mandatory Skills: Devops , Linux and SQL, Trouble Shooting, Splunk & Dynatrace Job location: Pune, Chennai Roles & Responsibilities: Possess excellent Linux skills (proper hands-on) as most of the applications estate is on unix platform, Possess very good SQL skills. Should be able to write SQLs queries using joins, sub-queries, DMLs and DDLs. Must to have DevOps tools (CI/CD pipelines in Jenkins) where deployments troubleshooting, RCA analysis, hands on is needed, Monitoring tools knowledge and experience in Splunk, Dynatrace for Batch job monitoring, Well versed with Infra and Application KPIs L2 PROD Support experience on Java Applications and awareness of ITSM Process (Incident Management, Change management, Problem tickets and tools like Remedy, Jira and confluence) Good and confident communication skills along with good presentations skills Good to have Cloud knowledge and automation tools like Chef, Puppet/XLR Willing to work in shifts and on call support.

Required Experience of minimum 4 Years in Technical Support Skills - Microsoft Tools Any Graduate Loc- Hyderabad & Bangalore (Only Females) CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 769161

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. What happens once you apply? Primary country and city: India (IN) || Noida Job details: Automated Operations Engineer Job Stage: Job Stage 2 Primary Recruiter: Nitin Tushir Hiring Manager: Piush Kumar

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 764791

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 764791

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 769161

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Automated Operations Engineer Job Stage: Job Stage 2 Primary Recruiter: Nitin Tushir Hiring Manager: Piush Kumar

The Presales and Solution Architect is responsible for shaping the overall technical solution for all new opportunities. owns the end-to-end presales across industry verticals in the Application Development & Maintenance (ADM), Managed Service Desk for Technology Service pursuits as a part of global dealsYou will be the technical and solution lead during presales from Technology Services team, working closely with clients to understand their IT applications service requirements, identify pain points, and design solutions. This includes facets from architecture, approach, sizing, integration of platforms and related deployment. Responsibilities As an Individual contributor (IC) should Architect custom Application Development Maintenance (ADM), Managed Service Desk (MSD) solutions aligned to client IT landscapes. Lead RFP/RFI responses, including estimations, costs inputs for pricing, SOWs, and transition plans for large-scale outsourcing deals. Design technical solutions in application development, modernization, maintenance, and support Deliver compelling technical presentations and demos to C-level executives, with details of the solution, value propositions and delivery aspects. Develop Managed Service Desk solutions (ITIL processes, tools like ServiceNow, Remedy , JIRA tickets for applicable multilingual L1, L2 support). Knowledge of frameworks/methodologies such as Agile, DevOps, ITSM is required Define governance models, KPIs, SLA s for ADM/Service Desk operations. Build differentiated service offerings based on prospect relevant or evolving tech stacks (e.g., cloud-native apps, SaaS platforms, cybersecurity integration) based on evolving technology Collaborate with partners (AWS/Azure, third party SaaS vendors) to create co-engineered solutions. Hands on in estimation, preparation of pricing models, draft contractual clauses (SLA/OLA), and development of business case/ROI Qualifications o Bachelor s/master s in computer science, IT, or Engineering.o 15+ years in presales/solution architecture, with ADM, Managed Services, and Service Desk expertise.o Strong understanding of cloud environment (AWS/A

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Discovery. Experience5-8 Years.

Loaction:-Coimbatore / Pune EXP:- 5 to 8 years Rate :- Market rate Responsibilities Second-Level Technical SupportProvide L2 technical support for incidents and service requests related to Microsoft Teams, including messaging, meetings, channels, and application integration. This includes initial diagnosis, troubleshooting, and resolution of a wide range of issues. User and Group ManagementPerform routine administrative tasks in Microsoft Teams, such as managing user access, team creation, and membership. Meeting and Collaboration SupportAssist users with issues related to Microsoft Teams meetings, including audio/video problems, screen sharing, and recording. Provide guidance on best practices for collaboration within Teams. Basic Policy EnforcementAssist with the implementation and monitoring of basic Microsoft Teams policies related to messaging and meeting settings. Device SupportProvide basic troubleshooting for Microsoft Teams certified devices (e.g., headsets, webcams). Integration SupportAssist with troubleshooting basic integration issues between Microsoft Teams and other Microsoft 365 services. Monitoring and Health ChecksMonitor the health and basic performance of the Microsoft Teams environment. Identify potential issues and proactively take steps to prevent disruptions. DocumentationContribute to the creation and maintenance of basic technical documentation, including knowledge base articles and troubleshooting steps for Teams issues. Ticket ManagementAccurately log and update all support activities in the ticketing system, ensuring timely communication with end-users. EscalationEscalate complex or unresolved issues to L3 engineers in a timely and efficient manner, providing detailed information for further investigation. CollaborationWork closely with other IT team members, including L1 support and other infrastructure teams, to resolve issues effectively. Learning and DevelopmentContinuously learn and develop skills in Microsoft Teams and related technologies through training, self-study, and knowledge sharing. Required Skills and Experience Minimum of 3-6 years of experience in supporting Microsoft Teams environments. Good understanding of core Microsoft Teams features and functionalities (messaging, meetings, channels, apps). Familiarity with Microsoft 365 administration and the Teams Admin Center. Basic troubleshooting skills related to audio and video within Teams meetings. Good understanding of user and group management within Microsoft Teams. Familiarity with basic Microsoft Teams policies. Good communication (both written and verbal) and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and organizational skills. Added Advantage (Skills in any of the following will be a plus) Basic understanding of Microsoft Teams Enterprise Voice features (Phone System, Calling Plans, Direct Routing). Familiarity with VoIP concepts and terminology. Experience with troubleshooting basic calling issues in Teams. Exposure to Microsoft Teams certified phone devices. Preferred Skills and Experience Microsoft certifications related to Microsoft 365 or Teams (e.g., Microsoft 365 CertifiedFundamentals). Experience with using monitoring tools for Microsoft Teams. Familiarity with PowerShell for basic Teams administration tasks. Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy etc). Exposure to other Microsoft 365 collaboration tools. Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Exchange Server Admin. Experience3-5 Years.

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582