906 Remedy Jobs - Page 5

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

We have vacancy for International voice process for Chennai location. Work location is only Chennai, Kovilambakkam location Good communication is required. 5 days working, 2 days rotational off. US Shift timing. Pick up and drop cab is provided. Sal for freshers is 3.2 lpa & for experience salary is 4.3 lpa. Immediate joining is required. Pls call Raghu 9176188282 for more info Thanks, Raghu 9176188282

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Role & responsibilities 1. Integrate Remedy, Smart IT, and Digital Workplace (DWP) with the designated third-party tools like ERP, FAR, Entuity etc.. 2. Develop and implement all required custom flows, processes, and workflows. 3. Design an end-to-end IT Asset Management workflow, including data consolidation from all sources. 4. Configure and integrate the CMDB across all BMC tools and ensure accurate publishing of asset data. 5. Create and publish service models and business models aligned with organizational standards. 6. Execute any additional or ad-hoc tasks/features as assigned during delivery.

Role Overview: As a Senior Associate Business Analyst at NTT DATA, you will be a developing subject matter expert responsible for collaborating with internal and external clients to identify requirements and define solutions to address business, process, and systems challenges within the organization. Working under supervision when necessary, you will serve as a liaison among stakeholders to understand the organization's structure, policies, and operations, recommending solutions to help achieve its goals. Key Responsibilities: - Act as a bridge between business problems and technology solutions. - Support the analysis, transformation, and resolution of business problems using technology. - ...

Role Overview: As an Infoscion, your primary role will involve actively supporting the consulting team in various project phases such as problem definition, effort estimation, diagnosis, solution generation, design, and deployment. You will be responsible for exploring alternatives to recommended solutions through research, building POCs, creating requirement specifications, defining processes, and designing functional solutions. Additionally, you will configure solution requirements, diagnose issues, identify root causes, and propose solution alternatives. Your contribution to unit and organizational initiatives will focus on delivering high-quality, value-adding solutions to customers. If ...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc, Able to troubleshoot issues and resolve incidents to minimize service disruptions, Candidate must be willing to work in rotational shift Understand the Incident management process, Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt processes Usage of ticketing tool is MUST namely Remedy/Servicenow, etc, Should be responsible to monitor alerts and report to L2 team Requirements Candidate must have...

Over 1+ years of IT industry experience as a Technical Developer JD Edwards Enterprise One with an exposure in wide Variety of projects, Expertise in development of Reports, Form Design Aid, Table Design Aid, Business View Design Aid, UDC, Financial Reports, Interfaces, Named Event Rules, C-Business Functions, Business Intelligence, Autotask Ticketing tool, Service Now, Remedy and One view Reporting, Orchestration Tool, Strong exp and knowledge of the JD Edwards Enterprise One Technical Foundation tools, Extensive experience on interfaces to exchange data to/from JDE to/from third party tools, E1 application troubleshooting and problem-solving techniques, Menu creation, Menu filtering and Me...

Over 1+ years of IT industry experience as a Technical Developer JD Edwards Enterprise One with an exposure in wide Variety of projects, Expertise in development of Reports, Form Design Aid, Table Design Aid, Business View Design Aid, UDC, Financial Reports, Interfaces, Named Event Rules, C-Business Functions, Business Intelligence, Autotask Ticketing tool, Service Now, Remedy and One view Reporting, Orchestration Tool, Strong exp and knowledge of the JD Edwards Enterprise One Technical Foundation tools, Extensive experience on interfaces to exchange data to/from JDE to/from third party tools, E1 application troubleshooting and problem-solving techniques, Menu creation, Menu filtering and Me...

Amazon is looking for self-driven, well organized professional to aid with the inventory and fiscal processes related to our Data Center Operations in India.The location for this job to be discussed, as there may be opportunities in several India locations. We are looking for someone to liaise with our suppliers and internal teams. Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills. You will be expected to manage Data Center public and confidential documentation and communication. Align with ficial and inventory management teams. Respond to queries from internal and external Customers. You should have good understanding of...

\ The incumbent needs to have considerable Machine business and Product Configuration experience . Key responsibilities of this assignment are: Comply with standards developed by Technical Analyst for a product configuration in ERP. Develop/maintain sales model product compatibility in ERP System . Interact with Engineering personnel to ascertain accurate and clearly defined feature or part number compatibility. Interact with Pricing personnel to ensure the feature code assignment is accurate Meet regular schedules for introducing the product compatibility changes to External/internal users relying on configuration to meet their ordering needs. Provide timely response to Local Change Coordin...

To develop and maintain sales model product compatibility in the ERP based business process. ERP supports the worldwide sales of the Machines. This position is for an experienced, individual contributing on assignments that are complex and challenging and begin to become strategic in nature. Responsibilities The incumbent need to have considerable Machine business and Product Configuration experience . Key responsibilities of this assignment are: Comply with standards developed by Technical Analyst for a product configuration in ERP system. Develop/maintain sales model product compatibility . Participate in New Product Introduction (NPI) groups, create compatibility to all NPI products . Int...

We are looking to add a key member to our Deal Desk operations team within the finance dept. We re looking for a hard-working, detail-oriented, problem solver and individual contributor who will own the Ready Closed Won process and work cross-functionally with sales to review and book purchase orders in order to close sales. What You ll Do: Own the Ready Closed Won process, which includes reviewing orders for products and services as against quotes, information in SFDC and against terms and conditions in customer and/or reseller agreements in order to book orders accurately, quickly and in accordance with CrowdStrike revenue policies. Work directly with sales and other departments as necessa...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

We are looking for a skilled Windows Admin with 6 to 15 years of experience. The ideal candidate will have expertise in Windows Administration and be able to work independently or as part of a team. Roles and Responsibility Develop the Standard Operating Environment (SOE) for desktop and server platforms. Identify and analyze patches, and provide third-line support to client support teams when required. Analyze technical changes affecting the SOE at an operational level. Troubleshoot issues using logical problem-solving skills. Deploy software and configure Active Directory and Group Policy settings. Collaborate with cross-functional teams to ensure seamless service delivery. Job Requirement...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor application and batch job alerts related to VisionPLUS. Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with develo...

Description WS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collab...

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

National Payment Corporation of India (NPCI) is Hiring BMC Tool Administrator! Job Details Job Title : BMC Tool Administrator Division : IT Infrastructure / Automation Years of Experience : 1 - 3 years Education : Graduation (preferably in Computer Science, IT, or related field) or equivalent professional certifications Employment Type : Full-time Location : Hyderabad and Chennai Role Type : Permanent Key Responsibilities Administer and enhance BMC tools such as TrueSight and Helix. Develop and implement APIs for seamless system integration. Utilize Ansible for automation and configuration management. Create and maintain scripts (Python, PowerShell) for custom automation. Support foundationa...

1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes Promotional Activities (Marketing Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training Development of distributor sales team, providing timely feedback in the market through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through ...

As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing Support window includes all 24/7 office users as we'll as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical support for hardwar...

. Conceptualization and Layout preparation. Machine performance calculations. System integration and calculations to deliver machine performance. Conduct deep dive design content review Provide input to resolve design conflicts between system teams Prepare design BOM by integrating system level BOM. Participate in value stream collaboration meetings. Participate in cost reviews. Prepare machine configuration for pilot machines. Provide input for general spec chart, film gp s, marketing specalog and homologation / certification drawings. Manage / Maintain testbed parts order list and procurement activities. Coordinate and provide on-site pilot build support. Ensure parts availability for test...

Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivi...

Do : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. ...