567 Remedy Jobs - Page 5

Handle critical incidents and escalations within the NOC Identify and assess the impact of incidents. Coordinate with other teams and vendors to resolve incidents. Restore normal service operation as quickly as possible. Communicate incident status and resolution to stakeholders. Participate in incident post-mortems and root cause analysis. Assist in maintaining incident management process and procedures. Ensure compliance with industry best practices and standards such as ITIL. Provide regular reports on incident management performance and activities. Ensure that incident management process and procedures are able to meet the needs of the organization in the event of a disaster or other eme...

Information and consent on cookies & similar tools Lead - Benefits & Employee Enquiries Job Details Unlimited / Full-Time Beiersdorf India Serv.Priv.Lim Your Tasks Roles and Responsibilities: You manage employee benefits programs, including health insurance, retirement plans, and other voluntary benefits. Coordinate enrollment, changes, and terminations (collaborating with local HR colleagues). You serve as 2nd level contact for questions employees may have. Working with other roles, you stay updated on payroll and benefits regulations. Benefits gap analysis review and benchmarking with the relevant comparators in the market. You maintain accurate benefits records. Process employee changes, ...

Information and consent on cookies & similar tools Manager - HR Analytics & Ops Job Details Unlimited / Full-Time Beiersdorf India Serv.Priv.Lim Your Tasks Roles and Responsibilities: You manage employee data history and dashboards. You serve as 2nd level contact for questions employees may have. You work with other roles (e. g. talent acquisition) to ensure timely and complete employee master data and update according to change requests. You manage incentive analysis, MBR and regional data submission Your Profile Master s degree in HR with a minimum of 4 years of experience You have proven experience in HR Analytics, MIS, Dashboard creation. You attention to detail and accuracy is excellent...

WHAT YOU WILL BE DOING: Resolve technical issues through debugging, research, and investigation. Comply and act on incidents within the agreed SLAs. Identify and report documentation gaps with intent to improve self-service capabilities for customers and partners. Prepare root cause analysis reports to present to customers. Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents. Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. WHAT YOU WILL BRING: 5+ Years of total experience ...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Title BMC Helix Remedy Force Location: Coimbatore , Chennai Shift Timing: Regular Band- B2 4.5 to 7 Years exp req Top 3 Skills (Must have)-1, BMC helix, BMC Discovery,2, Linux, PLSQL and 3,Splunk Good to have skills: AWS, GCP Detailed JD : Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI ...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Provide L2/L3 support for applications built on Progress OpenEdge Monitor application performance and ensure system availability Analyze and resolve incidents, service requests, and problem tickets within SLAs Perform root cause analysis Handle batch processes, jobs, and scheduled tasks Coordinate with development teams for bug fixes, enhancements, and release deployments Support application upgrades, patches, and migration activities Maintain accurate documentation of issues, resolutions, and standard operating procedures Required Skills & Experience Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment Good understanding of Progress Database concepts and perf...

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL) The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams Shift Timings - 8 pm to 4 am IST Key Responsibilities Provide L2/L3 support for applications built on Progress OpenEdge Monitor application performance and ensure system availability Analyze and resolve incidents, service requests, and problem tickets within SLAs Perform root cause analysis Handle batch p...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

You should have a good understanding of Asset Management, both hardware and software, and be familiar with the usage of ITAM tools. As a candidate, you are expected to possess strong communication skills and aptitude for information processing. The ideal candidate for this position should hold a degree in Engineering or Science, or any other relevant field. Your technical skills should include knowledge and experience in Hardware and Software Asset Management, user asset onboarding and offboarding, as well as familiarity with Contract Management and Procurement Life Cycle. Additionally, you should be proficient in using ITSM tools such as ServiceNow and Remedy. Your primary responsibilities ...

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and t...

Hiring for Technical Support voice Process Grad Min 1 yr International Technical Support Salary upto3-4 LPA 5 Days Working Both Side cab Location-Pune || Bangalore *Immediate joiner* contact- 8448387768(Sakshi) Email - sakshitiwari.img@gmail.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes Promotional Activities (Marketing Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training Development of distributor sales team, providing timely feedback in the market through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through ...

Hiring for Technical Support voice Process Min 1 yr International Technical Support Salary upto 4 LPA 5 Days Working Both Side cab Location- Bangalore *Immediate joiner* contact- 8826287095 Email - siddhiimaginators@gmail.com

IT Service Desk -SME Working knowledge of Oracle EBS or Oracle Fusion Cloud in Finance Module. Familiar with IT service management (ITSM) processes and tools Establish performance objectives and provide regular feedback through performance evaluations To Service Desk Manager. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Must have experience in working on ticketing system tools like ToDesk . Jira, Service Now or Remedy. Must have experience on Service Desk, Incident, Problem, and Change Management Responsible for all major incidents, utilizing team s engagement. Monitor agent calls, analyze performance and provide valuable feedback as we...

Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B. E. / B. Tech. / BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc. ). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise S...

Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B. E. / B. Tech. / BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc. ). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusion ESS jobs (Enterprise S...

Lead Software engineer - (GoLang/Java, Chef, Jenkins, Linux, Spring , SQL, Teleport , PAM , Terraform) Overview Mastercard s Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications. Role: Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle Works closely with architect guild, analysts, and technical leads from impacted teams to refine requirements for new functionality and e...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : Infrastructure Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Change ManagerReports To:Service Delivery Manager / Head of ITSM/ SIAM Lead________________________________________Job Summary :The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : Infrastructure Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Change ManagerReports To:Service Delivery Manager / Head of ITSM/ SIAM Lead________________________________________Job Summary :The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled and ...