252 Remedy Jobs - Page 5

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we'deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. we're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial we'll-being. The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security technology function is responsible of development and maintenance of security products across Bank of America. Team works on various security products and also develops in-house products. Job Description* This role is a servant leader, who is responsible for optimizing the flow of epics/features and the value delivered by a smaller Agile Release Train (ART). Key responsibilities include coordinating and facilitating the ART ceremonies, managing dependencies across teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. Promotes and coaches the Agile mindset and principles, empowering individual teams to become self-managing and fulfill their cross-functional potential. Responsibilities* Guide and coach the teams on the Agile Release Train on Scrum practices and develop their understanding of Agile principles. Define, schedule, and coordinate Release trains. Coordinate and facilitate ART ceremonies (for example, Backlog Refinement, Program Increment (PI) Planning, ART Sync or PO Sync, Scrum of Scrums), System Demos, and Retrospective. In collaboration with the Product Manager, ensure the program has a healthy product/program backlog. Ensure that Releases follow Enterprise change policies and guidelines. Facilitate dependency management/risk management/impediment removal for the ART. Promote/facilitate communication and collaboration within the ART to support value delivery and PI commitments. Responsible for providing status updates and reporting pertaining to ART plans / delivery / timelines / impediments to stakeholders and leadership. Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the ART. Measure ART delivery, maturity, and performance and review the metrics with the ART to identify improvement opportunities. Capture data to help determine/track product funding and resource acquisition needs. Requirements* Education* bachelors degree in computer science, or related technical discipline Certifications If Any : NA Experience Range* Minimum 10 years of strong Scrum Master or Release Train Engineer experience Foundational skills* Strong professional experience with Scaled Agile, preferably as a Scrum Master or Release Train Engineer. Familiarity with Atlassian Jira and Confluence as we'lls as ITSM platforms such as Service Now or Remedy. Incident or Problem management and change management systems experience (ITMS/Remedy) Exceptional verbal, written, and visual communication skills. Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately. Strong understanding of and experience with change management concepts and standard practices. Ability to participate in occasional weekend and after hour change activity. Desired skills Knowledge of software development lifecycle; preferably with Agile, Kanban/Scrum Experience with cyber security related workflows / solutions / implementation. Work Timings* 11.30 AM to 8.30 PM Job Location* Chennai/ Hyderabad

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Role: Master Data Team Lead (Projects) Reporting to Global MDM Manager Technical Competencies: Should have hands on experience on Master data creation and maintenance (Material / Vendor / Pricing / Customer / PIRs / Source List/BOM data etc) Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, LTMC, BODS, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-MDG, Ariba , SFDC, MW (Informatica etc) or additional ERP platforms, IT tools and technologies is desirable Experience in Data Management Processes (Data Profiling & Cleansing, Workflows, Data Quality, Governance Process, relationships & dependencies with IT teams etc.), or functional knowledge in SAP MM/PP or OTC modules will be an added advantage Should have prior experience of handling a team. Primary Responsibilities/ Role Expectations: As an MDM Team Lead, the role would involve: Getting adept with MDM process and gaining knowledge by initially working on daily business requests for master data objects - creation / update / obsolete / reactivate. Responsible for holding key business stakeholder interactions for feedback, business requirements and to maintain data governance and data quality. Testing master data creations/updates across tools and interfaces Participation in key projects - S/4 HANA global implementation support as functional master data management expert Work with project team on definitions, design, build and implementation of in-scope technology solutions Support MDM 360/MDG Workflows design and deployment ensure integrity of the solution, user acceptance testing, end-user tools and documentation, training, and support Multiple stakeholder interaction and leading a team to meet the above deliverables Keep inhouse team engaged & updated on MDM projects (S4, MDG, MDM360 etc) & key activities (Data Quality etc) Getting the team and the allocated region ready for future additional tasks/requirements/projects as and when needed Responsible for maintaining data governance, data quality and for data cleansing activities Mentoring the team members on topics of expertise Strong ownership focus, drive to excel & deliver Flexibility to work in shifts. Other Skills & Experience: Professional experience of ~ 8 - 10 years Good communication skills, stakeholder alignment, experience of interaction with end clients/ international colleagues across geographies Ability to resolve conflicts, share, collaborate and work as a leader for the allocated team.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CO Management Accounting Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a seasoned SAP CO – Management Accounting Subject Matter Expert (SME) to join AMS (Application Management Services) team, supporting ongoing operations, enhancements, and continuous improvement of SAP CO solutions. This role demands strong functional expertise in management accounting and a deep understanding of business processes to ensure operational excellence in a steady-state SAP environment. Roles & Responsibilities: Serve as the go-to expert for SAP CO modules, including: Cost Center Accounting (CCA) Profit Center Accounting (PCA) Profitability Analysis (CO-PA) Product Costing (Standard, Actual, and Material Ledger) Manage incident resolution, service requests, in line with AMS SLAs. Provide functional analysis for recurring issues, perform root cause analysis, and develop permanent solutions. Work with Finance stakeholders to understand requirements, troubleshoot issues, and deliver improvements in management accounting processes. Support financial closing activities, including cost allocations, assessments, and settlements. Collaborate with cross-functional teams (SAP FI, MM, PP, SD, ABAP) to ensure effective resolution of integrated issues. Monitor SAP CO system performance and recommend opportunities for optimization or automation. Participate in governance meetings, providing updates on ticket status, service performance, and open issues. Professional & Technical Skills: 7-8+ years of hands-on experience in SAP CO, specifically in AMS support or steady-state projects. Strong functional expertise in: Cost and Profit Center Accounting Profitability Analysis (CO-PA) – both account-based and costing-based Product Costing and Material Ledger Experience in incident and change management tools (e.g., ServiceNow, Remedy, Solution Manager). Solid understanding of FI/CO integration and familiarity with other SAP modules. Prior experience supporting month-end / year-end closing activities. Experience with S/4HANA CO is a strong plus. Excellent communication, problem-solving, and client interaction skills. Additional Information: SAP CO certification (preferred). ITIL Foundation certification (optional but preferred). Ability to work independently and manage priorities in a support-intensive environment. Detail-oriented with strong analytical and documentation skills. Flexibility to support different time zones and participate in on-call rotations during peak periods Location:Any 15 years full time education is required. Qualification 15 years full time education

Job Description The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks. Key Responsibilities Tasks Manage and resolve incidents, including complex hardware, software, and network issues. Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems. Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts. User access administration Providing access to users as per the process defined Maintenance of Active Directory security groups for managing access permission on file shares Managing MS-Exchange email distribution lists Providing/Removing access to engineering tools Ticket handling through SMT (Remedy) or any ticketing tool & documentation System Administration: Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy. Perform advanced tasks such as system imaging, software deployment, and virtual machine management. Oversee backup and recovery procedures to ensure data integrity and availability. Implement and manage security measures, including antivirus, patch management, and encryption. Documentation and Reporting: Maintain thorough documentation of technical issues, resolutions, and procedures for future reference. Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement. Collaborate with Level 1 support and other IT teams to improve overall service delivery. Preferred -Relevant certifications such as MCP, ITIL concepts Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field preferred.

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Albeena 8667573371 for more info Thanks, Albeena 8667573371

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill

Job Title: Sr. Technical Representative, Global Service Desk-1 Job Description Change Management Analyst (ITIL) The Associate, Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platforms Location: IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town Language Requirements: Time Type: Full time

Req ID: 321802 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Lead Engineer to join our team in Pune, Maharashtra (IN-MH), India (IN). Roles & Responsibilities: Experience in developing at least 10+ Power Automate Desktop (PAD) flows Have an experience in SQL data queries with/without PAD flows Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) Experience in Supporting the Power Automate projects Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others Having an understanding/experience in Automation Anywhere bot development is preferred Support the Hyper care period after the go-live. Basic Qualifications: Bachelor’s degree in business or related field 4+ years of support experience on Microsoft Power apps Certifications on Microsoft Power Platform (Power Automate Desktop / Power Apps ) is a plus Preferences: Experience working with development teams preferred Ability is work in the shift models (afternoon / night shifts) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Database, Developer, Java, SQL, Technology

Req ID: 309456 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-DSS -Desktop to join our team in Bangaloe, Karnataka (IN-KA), India (IN). Role Responsibilities Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Technology

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

Report to Manager Work mode - Regular(5 days office) Support engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electro-mechanical systems, experimental design circuitry or specialized test equipment. Applications may include analog, digital or video circuits, and logic systems. Work from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. Perform operational test and fault isolation on systems and equipment. Help determine methods or actions to remedy malfunctions. Help with the design, construction, test and check-out of test equipment. Use manufacturing, test, development or diagnostic equipment, including test programs oscilloscopes, signal generators and specialized test apparatus. Mandatory skills: 3+ years of experience in Lab Engineer 3+ years of experience in Environmental testing 3+ years of experience in EMC Testing Benefits: The ability to collaborate with, learn from colleagues in a complex, global organisation. We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities. Hybrid work-from-home and at a determined Rockwell Automation facility. Corporate Social Responsibility opportunities, Support from our 24/7 employee assistance program. Primary work location: Bangalore, India. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SK2

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)

Monitor all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Perform Remote Site Access Control, including One-off Logical Access Control for CR Execution and for Major/Critical Incidents, and Ongoing Logical Access Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Support Customer Experience Monitoring based on Use Cases, and Customer (End User) QoS Performance Assessment You will bring Access to all necessary information to carry out the assigned responsibilities effectively and in-line with company directives Authority for Clearing the first level Network Alarms, Creation/Closure of Trouble Tickets, Ticket updating and routing to the relevant department for further course of action Authorized for raising TT to next level of support in consultation. Key Qualification Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Total Experience: minimum 2 years in Telecom Industry Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities.

The Product Delivery Project Team in Asia Pacific is a technical project team responsible for overseeing, supporting, and providing subject-matter expertise on the deployment of Mastercard products, including the technical integration of product APIs. This role entails collaborating with various internal cross-functional teams such as Product Management, internal Delivery partners, and Business teams. Additionally, the team works with the Enablement arm to ensure that products and new features are ready for rollout into new markets. The team provides proactive support and management for these projects, which includes assessing and validating all necessary artefacts and test strategies to ensure successful customer implementation, and standardising processes for repeatability and scalability across specific markets. About the Role 1.Customer Engagement Lead technical/solution engagements with external customers to simplify and help them understand product and solution implementation requirements. These could happen at the sales/pre-implementation consultation stage where extensive customer engagement will be expected. 2.Technical Subject-Matter Expertise Develop expertise as the technical subject-matter expert (SME) for designated products and/or services. Provide technical consultation and support, including troubleshooting, to both customers and internal partners, ensuring technical issues are resolved efficiently. 3.Project Management Lead and project manage First-In-Market (FIM) projects, including discovery of market (country) nuances, to be highlighted in implementation documents for handover to delivery teams for scaling in future projects similar in nature. Act as the primary interface to customers, while coordinating all internal and external project related activities. oEngaging with external customers to ascertain solution requirements is a pivotal activity. This involves conducting detailed needs assessments, leveraging technical specifications, and utilizing advanced methodologies such as requirements elicitation and stakeholder analysis to ensure comprehensive understanding and alignment with project objectives. oCollaborate with implementation teams to develop a comprehensive project implementation plan, clearly delineating the various workstreams (where applicable), interdependencies, and critical path milestones. oMeticulously track and monitor the project schedule, risks, and issues, ensuring robust change control management through tools such as Gantt charts and risk metrices. oEffectively manage and resolve issues and escalations throughout the project by utilizing appropriate issue tracking systems and escalation protocols. Prepare and disseminate comprehensive project status reports to all stakeholders, both internal and external, on a regular basis to ensure transparency and alignment throughout the project lifecycle. Utilize advanced project management tools such as Gantt charts, risk matrices, and issue tracking systems to provide detailed insights into project progress, risks, and mitigation strategies. 4.Training Conduct workshops and training sessions for external customers, providing comprehensive product knowledge, including the implementation of APIs and product usage. 5.Cross-functional Team Interaction This role involves collaborating with cross-functional teams and external customers across Asia Pacific markets. Adaptability to different time zones is essential for seamless communication and collaboration. This includes leveraging advanced communication tools and methodologies, such as asynchronous communication platforms (e.g., Microsoft Teams), project management software (e.g., Microsoft Project), and real-time collaboration tools (e.g., Microsoft Teams Zoom), to facilitate effective interactions and maintain alignment across all stakeholders. 6.Regional and Compliance Knowledge Maintain good exposure to Asia Pacific regional market practices, regulatory, and compliance guidelines to ensure that all implementations adhere to local standards and regulations.of 7.Collaborative Problem-Solving Collaborate with cross-functional partners to identify and remedy delivery pain points during product pilots, ensuring a smooth and successful rollout. Continuously seek to identify opportunities for efficiency and control improvements, and implement these enhancements whenever possible. Ideal Candidate Profile Key Attributes and Requirements 1.Certification and Experience: A valid PMP (or equivalent) certification is required, with a minimum of 5-7 years of technical project management experience in a customer-facing environment. Proven effectiveness to drive complex multi-stakeholder planning processes and managing risks. 2.Good Understanding of Payments Domain: A good understanding of the payments domain is highly preferred, both traditional and emerging payments landscape. 3.Product Group Knowledge: The candidate should have working knowledge of any of these other product groups: Instalment/Buy-Now-Pay-Later (BNPL), Acceptance, Real-time payments, Digital, Loyalty, and Cyber Security Services. 4.Passion for Enabling New Products: The candidate should be passionate about enabling new products and functions for customers, including assessing providing feedback on product readiness, Go-To-Market planning, and product rollouts for different markets in Asia Pacific. 5.Comfort with Ambiguity: The candidate should be comfortable with the ambiguity that generally comes with new product implementation and take the lead to build clarity for involved stakeholders, proactively monitoring and documenting market nuances. 6.Independent Worker: The candidate should be able to work independently as a member of a matrix-based, diverse, and geographically distributed project team. 7.Strong Communicator and Collaborator: Effective communication is essential; the candidate must collaborate with team members and customers primarily via digital platforms (written, audio, and video). Key tasks must be completed to a high standard within set deadlines, requiring excellent problem-solving and organisational abilities. 8.Multi-lingual Capability: Multi-lingual capability, especially in languages commonly used in Asia, is strongly preferred. 9.Willingness to Travel: The candidate should be prepared for occasional travel as required.

Job Description Position Overview: The Service Desk Technician is responsible for resolving IT tickets that have been submitted by users across the global organization. Additionally, they take phone calls from users across all shifts from all sites globally as well as from users who may be outside of the sites. The Service Desk Technician is responsible for providing all Tier 1 support to users and escalating as appropriate, any tickets that require Tier 3 level support. This support includes systems, networks and various IT processes. Primary Responsibilities: Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system. Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasn t been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket. Provides 1st level technical support by gathering and documenting requests using IT support procedures. Must maintain accurate documentation of requests and follow escalation procedures. Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements. Maintains/develops work instructions for support, maintenance, and installation of workstations Ensures all software license tracking is accurate including keeping track of inventory of company system assets. Ensures all DATAMARK systems have valid software licensing Is actively involved in opportunities to learn new technologies and processes. Is actively involved in improving processes and procedures in order to improve IT efficiency within the organization Provides end user training for applications, policies, and procedures that the IT department is responsible for Reacts to change productively and handles other essential tasks as assigned by the IT Manager Other duties as assigned Minimum Qualifications: Education Requirements: Minimum 3-year Degree / Diploma, Professional Degree Preferred Field Experience: At least 2 years of experience in the IT field Position Experience: At least 2 years of experience in a technical capacity working with hardware and software or a related technical field; a four-year degree will be considered in lieu of experience Other Qualifications: Microsoft Technology Associate on Windows 10 is preferred A+ Certification required Additional Comp Tia Certifications are preferred (Security+, Server+ and Network+)

Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures Ensure all maintenance is performed to a high standard and as per manufacturer s recommendations Prepare specifications and evaluate tenders Supervise daily operational activities of all assigned vessels Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels related to technical Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals Regulatory/Legislative Statutory Compliance 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels. Financial Management Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance) Support reporting manager to plan Operating Budget for all vessels under charge. Responsible for planning and execution of all dry-docking activities within the allotted budget limits *subject to change based on company policy. Quality & Continuous Improvement Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Quality team Establish clear expected levels of performance from crew and work with manager on updating the SOP s. Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Health, Safety and Environment Compliance Responsible for creating and sustaining a positive safety culture on-board all vessels under charge Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits People and Leadership Management Articulates clear and specific goals for employees on board vessels under charge Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reports to drive learning and self-improvement Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers

Mastercard s Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications. Role: Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle Works closely with architect guild, analysts, and technical leads from impacted teams to refine requirements for new functionality and enhancements for service platforms Leveraging the results of the requirements and gap analysis, builds business cases which bridge gaps in system functionality vs. user requirements to maximize Certificate and Signing Services ability to deliver on our product roadmap. Applies detailed understanding of Certificate signing and Privileged access management business needs and its impact to confirm requirement specifications for management purposes and develop IT solutions that meet key objectives Participates in requirements gathering and review sessions for complex applications including functionality such as encryption and certificate management Performs analysis of system requirements and works closely with the development teams to ensure proper designs are achieved Provides technical analysis of application software to ensure that business and functional requirements can be met Reviews test cases to ensure accuracy and complete coverage of the story s acceptance criteria Provides technical support to client applications teams during implementations of new services and provides subject matter expertise for support escalations All About You Good experience on Java and related programming languages for at least 7+ years. Excellent expertise on Linux Ability to quickly learn technical product knowledge, especially security-related concepts Expert in full stack development with a Strong Java background(Java, Springboot, Microservices), Expertise React and knowledge of Golang is preferred. Understanding of the product development lifecycle, maturity, and road-mapping exercises. Experience working on large-scale enterprise initiatives that include multiple impact teams across the enterprise. Experience leveraging or developing solutions using Information Security-related concepts and Privileged access management. Strong written and verbal communication skills with the ability to convey messages at different levels - detailed and high-level management Ability to effectively drive resolution of issues and roadblocks Highly motivated and proactive to ensure the success of the team and product High degree of ownership to deliver expected objectives Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems Extensive experience in designing and implementing shared web service platforms including front end and backend capabilities. Demonstrated ability to operate with complete independence and autonomy. Expert knowledge with the Confluence, Splunk , Rally, Remedy and JIRA tools. Hands on experience in code reviews and change management.

The Product Delivery Project Team in Asia Pacific is a technical project team responsible for overseeing, supporting, and providing subject-matter expertise on the deployment of Mastercard products, including the technical integration of product APIs. This role entails collaborating with various internal cross-functional teams such as Product Management, internal Delivery partners, and Business teams. Additionally, the team works with the Enablement arm to ensure that products and new features are ready for rollout into new markets. The team provides proactive support and management for these projects, which includes assessing and validating all necessary artefacts and test strategies to ensure successful customer implementation, and standardising processes for repeatability and scalability across specific markets. About the Role 1.Customer Engagement Lead technical/solution engagements with external customers to simplify and help them understand product and solution implementation requirements. These could happen at the sales/pre-implementation consultation stage where extensive customer engagement will be expected. 2.Technical Subject-Matter Expertise Develop expertise as the technical subject-matter expert (SME) for designated products and/or services. Provide technical consultation and support, including troubleshooting, to both customers and internal partners, ensuring technical issues are resolved efficiently. 3.Project Management Lead and project manage First-In-Market (FIM) projects, including discovery of market (country) nuances, to be highlighted in implementation documents for handover to delivery teams for scaling in future projects similar in nature. Act as the primary interface to customers, while coordinating all internal and external project related activities. oEngaging with external customers to ascertain solution requirements is a pivotal activity. This involves conducting detailed needs assessments, leveraging technical specifications, and utilizing advanced methodologies such as requirements elicitation and stakeholder analysis to ensure comprehensive understanding and alignment with project objectives. oCollaborate with implementation teams to develop a comprehensive project implementation plan, clearly delineating the various workstreams (where applicable), interdependencies, and critical path milestones. oMeticulously track and monitor the project schedule, risks, and issues, ensuring robust change control management through tools such as Gantt charts and risk metrices. oEffectively manage and resolve issues and escalations throughout the project by utilizing appropriate issue tracking systems and escalation protocols. Prepare and disseminate comprehensive project status reports to all stakeholders, both internal and external, on a regular basis to ensure transparency and alignment throughout the project lifecycle. Utilize advanced project management tools such as Gantt charts, risk matrices, and issue tracking systems to provide detailed insights into project progress, risks, and mitigation strategies. 4.Training Conduct workshops and training sessions for external customers, providing comprehensive product knowledge, including the implementation of APIs and product usage. 5.Cross-functional Team Interaction This role involves collaborating with cross-functional teams and external customers across Asia Pacific markets. Adaptability to different time zones is essential for seamless communication and collaboration. This includes leveraging advanced communication tools and methodologies, such as asynchronous communication platforms (e.g., Microsoft Teams), project management software (e.g., Microsoft Project), and real-time collaboration tools (e.g., Microsoft Teams & Zoom), to facilitate effective interactions and maintain alignment across all stakeholders. 6.Regional and Compliance Knowledge Maintain good exposure to Asia Pacific regional market practices, regulatory, and compliance guidelines to ensure that all implementations adhere to local standards and regulations.of 7.Collaborative Problem-Solving Collaborate with cross-functional partners to identify and remedy delivery pain points during product pilots, ensuring a smooth and successful rollout. Continuously seek to identify opportunities for efficiency and control improvements, and implement these enhancements whenever possible. Ideal Candidate Profile Key Attributes and Requirements 1.Certification and Experience: A valid PMP (or equivalent) certification is required, with a minimum of 5-7 years of technical project management experience in a customer-facing environment. Proven effectiveness to drive complex multi-stakeholder planning processes and managing risks. 2.Good Understanding of Payments Domain: A good understanding of the payments domain is highly preferred, both traditional and emerging payments landscape. 3.Product Group Knowledge: The candidate should have working knowledge of any of these other product groups: Instalment/Buy-Now-Pay-Later (BNPL), Acceptance, Real-time payments, Digital, Loyalty, and Cyber & Security Services. 4.Passion for Enabling New Products: The candidate should be passionate about enabling new products and functions for customers, including assessing & providing feedback on product readiness, Go-To-Market planning, and product rollouts for different markets in Asia Pacific. 5.Comfort with Ambiguity: The candidate should be comfortable with the ambiguity that generally comes with new product implementation and take the lead to build clarity for involved stakeholders, proactively monitoring and documenting market nuances. 6.Independent Worker: The candidate should be able to work independently as a member of a matrix-based, diverse, and geographically distributed project team. 7.Strong Communicator and Collaborator: Effective communication is essential; the candidate must collaborate with team members and customers primarily via digital platforms (written, audio, and video). Key tasks must be completed to a high standard within set deadlines, requiring excellent problem-solving and organisational abilities. 8.Multi-lingual Capability: Multi-lingual capability, especially in languages commonly used in Asia, is strongly preferred. 9.Willingness to Travel: The candidate should be prepared for occasional travel as required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Design, implement, and maintain scalable and reliable cloud infrastructure. Utilize Docker and Kubernetes for container orchestration and management. Manage and monitor application performance using tools like Splunk, App Dynamics, and Grafana. Implement CI/CD pipelines using GitLab or GitHub to enable fast and reliable application deployment. Collaborate with development teams in an Agile environment to ensure robust applications. Maintain system health and optimize performance through proactive monitoring and troubleshooting. Key Requirements: Mandatory: Proven experience with Docker and Kubernetes. Proficient in using HAProxy. Experience with CI/CD tools such as GitLab or GitHub. Strong knowledge of at least one major cloud platform (AWS, Azure, or GCP). Experience with various DevOps tools and technologies, including but not limited to: Splunk, App Dynamics, Grafana, Nagios, Jenkins, GitLab, Azure DevOps, Jfrog Artifactory, Nexus Artifactory, SonarQube, Fortify Scan, Ansible, Terraform, Shell, Python, Groovy, Golang. Familiarity with ITSM tools like Remedy, ServiceNow, and Jira. Understanding of business domains to bridge technical and functional aspects. Awareness of Agile methodologies, including Sprint and Kanban. Preferred Qualifications: Strong problem-solving skills and ability to work under pressure. Excellent communication and collaboration skills. Relevant certifications in cloud platforms or DevOps practices are a plus.

Job Responsibility Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation Prioritize defects and plan for production release based on defect criticality or align with the quarterly release Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments Follow up on defect closure and meet defect closure KPI Share production defect support learning with QA team and development team to improve application quality and minimize future defects Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure proper knowledge transfer (KT) from project/development team before enhancement release Verify and deploy programs and systems Troubleshoot, debug and upgrade existing software Recommend and execute improvements JobRequirementsTechnical Skills & Experience Programming / OS / Technology Skills: At least few years of experience in maintaining / managing applications in at least some of the technologies such as Java, ReactJS, Python, Oracle, MariaDB, MSSQL, Solaris, RedHat Linux, JBOSS, WebLogic, Apache, Cloud based development, MQ, Connect Direct, Control-M, Tivoli, Geneos, etc Knowledge of FIS OPF (Open Payment Framework) product is a must at least in the capacity of troubleshooting, deployment, etc Strong working experience with Java, Spring Boot and API (Microservices) Experience with databases (SQL) and Object Relational Mapping (ORM) frameworks 5 or more years in troubleshooting and fixing issues across different technologies/platform Strong troubleshooting and problem-solving skills Experience with payment domain and SWIFT message will be a big plus Strong written, oral communication skills and ability to manage user/vendor/customer Ability to easily adapt to any technology/environment and lean new languages / technologies / tools Experience tuning Kafka components for varying traffic and performance requirements Experience with Incidents & Problem management & associated tools (Remedy) Attention to details Education Degree in Computer Science or related disciplinePrimary Contacts Production Support / Service Recovery teams Development Team Technology & Operations team Vendor Teams

Job ID/Reference Code INFSYS-NAUKRI-207481 Work Experience 9-13 Job Title Application SRE Responsibilities A day in the life of an Infoscion As a Senior Site Reliability Engineer, you will play a critical role in supporting application developers by providing expert guidance on Application and infrastructure best practices from reliability perspective. Improve reliability, quality, and time-to-market of our suite of products/applications. Define suitable metrics for system with SLO/SLI and setup observability mechanism to track it Define error budget as per the SLO Define strategy and setup up High Availability and Load Balancer based architecture Drive a metrics-driven culture and software delivery process using data to measure overall system quality and reliability. Balance feature development speed and reliability with well-defined service level objectives Provide primary operational support and engineering for products/applications Partner with solution architect and development teams to improve services reliability Participate in system design Participate in optimizing code, automating operational tasks and toil reduction Provide solutions for performance management, monitoring and observability Work with business users to understand issues, develop root cause analysis and work with the development team for enhancements/fixes Working on distributed traces to visualize the entire workflow and analyze the cause of problems/incidents Improve security and performance of applications Define, evangelize, and maintain SRE best practices Solutionize and implement DevSecOps best practices Improve automation including system’s self-healing capability Manage and participate in on-call incidents, if required (Priority Incident) If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Must have at least 5+ years of SRE experience in large programs with focus on release engineering, observability tasks and reliability Reliability practices Chaos engineering Strong experience on one or more Observability tools like New Relic, AppDynamics, Prometheus, Dynatrace, DataDog, Splunk, Experience in event correlation using observability or other tools like BigPanda Experience in Observability Dashboard creation, custom metrics, Synthetic Monitoring and Real User Monitoring (RUM) Good experience in scripting or development languages, including expertise in Python, Ruby, JSON, Java, and Node.JS, PHP (anyone) Experience with scripting in PowerShell(M) and Bash/Shell/Perl (anyone) Strong knowledge of application design and architecture including microservices architecture Experience in CICD tooling and best practices Experience of Cloud platforms such as AWS, Azure, and Google Preferred Skills: Foundational->Configuration Management->Configuration Management->Ansible Technology->Infra_ToolAdministration-Others->Splunk Admin Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace Generic Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->OpenSystem->Python - OpenSystem->Python Additional Responsibilities: AIOps and related tools Experience in container orchestration and practices, including Kubernetes, Docker Swarm Experience in infrastructure automation tools like Terraform, Cloud Formation, Ansible, and Puppet (Any one) Knowledge on SQL, NoSQL (Oracle, Couchbase) Experience working on ITSM tools like Remedy, ServiceNow, Confluence, Jira Experience with Cloud cost optimization / FinOps Educational Requirements Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BTech Service Line Infosys Cobalt Unit * Location of posting is subject to business requirements