Service Desk Analyst

Golden Opportunities

4 - 7 years

12 Lacs

coimbatore bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

service desk analysis service desk support itsm technical support service now service desk operations jira remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

( Notice Period: Immediate Joiner - 15 days)

Key Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools
Log, prioritize, and track incidents and service requests using the ITSM system (e g , Service Now, Remedy, Jira)
Troubleshoot basic hardware, software, network, and application issues (Windows, MS Office, VPN, Printers, etc )
Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM
Escalate unresolved incidents to Level 2/3 teams following defined escalation procedures
Follow up on outstanding requests and ensure timely resolution and closure of tickets
Maintain documentation of known issues, FAQs, and standard operating procedures (SOPs)
Support user onboarding/off boarding, including account creation, access management, and system setup
Participate in shift handovers and maintain smooth communication between teams
Contribute to continuous service improvement initiatives and knowledge base updates
Required Skills & Qualifications Bachelors Degree in Computer Science, Information Technology, or a related field
2-5 years of experience in IT Service Desk or Technical Support

Contact Person: Christopher

Email ID: christopher@gojobs.biz

More Jobs at Golden Opportunities

Application Support Engineer-L1 (Should have worked on ITIL)-

Pune, Coimbatore

1 - 2 yrs

INR 2 - 3 Lacs

Provider Contact Center Executive (International voice process)

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Dotnet + Angular developer - SA/M - GO/JC/21515/2025

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Sailpoint Developer - GO/JC/21506/2025

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Zonal Manager - Sales - GO/JC/014/2025

Navi Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.