252 Remedy Jobs - Page 10

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field. This position is based at our Gurugram office. Qualifications Bachelor Degree

Roles and Responsibilities Conduct advanced threat analysis using various tools such as AV, EDR/XDR, HIPS/NIPS, Linux, NAC, Network Monitoring tools, Packet Analysis, PIM, IAM, UBEA, VAPT. Analyze security events and incidents to identify potential threats and vulnerabilities. Develop incident response plans and procedures for handling security breaches. Collaborate with other teams to resolve complex technical issues related to cybersecurity. Stay up-to-date with industry trends and best practices in IT security.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Ensure the Incident resolution within the Response and Resolution SLAs Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents Track the Backlog, pending, re-opened incidents and work for their closure asap. Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time KEY SKILLS AND COMPETENCIES Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM Shall have 3-5 years of experience in a similar role A minimum overall 5 year IT service experience Should have ITIL V3 Foundation certification Good analytical, communication, presentation and reporting skills Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are seeking a professional to perform daytoday support operations for CyberArks Privileged Identity Management (PIM) system, including monitoring and managing the CyberArk PIM infrastructure. Responsibilities include administering privileged user accounts for Windows and UNIX systems, integrating various platforms like servers and databases with CyberArk, and managing CPM policies. The role also entails performing bulk integrations using the Password Upload Utility, auditing accounts, resolving login and permission issues, and implementing and managing the CyberArk solution. A good understanding of LDAP concepts and experience with directories such as Oracle Internet Directory, Sun Directory Server, and Active Directory is required. Additional tasks include creating and managing new safes, accounts, and platforms, linking new platforms to CyberArk, and possessing knowledge of Linux, Windows, database, and backup administration.. CyberArk Certified Defender / CCDE Support of the project team on new administration concepts for CyberArk Handson experience of CyberArk DR Drill setup BatchImport and PACLI skills Performing version upgrades Technical Documentations Should have experience in Implementation Architecture of Cyber Ark for all components Patch Upgradation on all CyberArk components servers CyberArk Dispatcher skills Responsible for licensing and entitlement management of the CyberArk environment, including growth and capacity planning Strong background in CyberArk administration and implementation Manage incidents, service requests, and change tasks in the ITSM Perform PIM (CyberArk) support operations on daytoday basis Monitoring and Management of CyberArk PIM Infrastructure Responsible for privileged User account administration of various Windows and UNIX accounts using CyberArk components Integrating various platforms with CyberArk, such as Windows servers, UNIX servers, Databases CPM policies management or redistribution. Experience on Password Upload Utility. Auditing Accounts and work on various reports, users server login issues and user permission issues as per requirements Experience in implementation and management of Privileged Identity Management Solution CyberArk Good understanding of LDAP concepts and working experience with at least few of the following directories (Oracle Internet Directory/Oracle Virtual Directory, Sun Directory Server, Active Directory) Create and administrate new safes, accounts, platforms in CyberArk Linking of new platforms to CyberArk Good knowledge of Linux and Windows Administration Practical experience with Database Administration Backup Administration skill Practical experience with Incident / Ticketing Tools like HPSM / Maximo / Remedy / Tivoli Mandatory skill sets CyberArk Preferred skill sets CyberArk

Job Description: The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding use of applications, software and infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner. Responsibilities: 1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desks or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility. 2) Uses the appropriate CTI categories for logging incidents and requests. 3) Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the customer. 5) Analyzes and resolves incidents and requests regarding use of application, software or hardware. Logs and tracks incidents/requests from identification through resolution. Follows up with other support teams involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help knowledgebase. 6) Gains knowledge on applications, processes and support to increase ability to resolve requests on first contact. 7) Provides after hours and on-call support as needed. 8) Adheres to and supports ITIL standards and procedures. 9) Adheres to Companies Code of Conduct and Mission and Value statements. 10) Flexible to perform other adhoc duties/shifts assigned as per operational requirement. KNOWLEDGE, SKILLS ABILITIES (Required): Demonstrates and desire to learn processes, application, and technology. Demonstrates good customer handling skills and techniques. Good communication and negotiation skills. Strong analytical and problem-solving skills. Preferred: Competency in MS Office Suite. ITIL Foundation certification (not Mandatory) Prior experience in supporting customers in Technical Service Desk environment. Prior experience voice, chat email support. Proficiency in using support software tools Lotus Notes and Outlook, Skype, O365, Active Directory, VPN, Remedy, Windows 8/10 and above, Mac, iOS Android devices. Optional: Mechanical and Software RD Application support Job Description: The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schn

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include:Comprehensive Feature Development and Issue Resolution:Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution:Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration:Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Job Title Application SRE Responsibilities A day in the life of an Infoscion As a Senior Site Reliability Engineer, you will play a critical role in supporting application developers by providing expert guidance on Application and infrastructure best practices from reliability perspective. Improve reliability, quality, and time-to-market of our suite of products/applications. Define suitable metrics for system with SLO/SLI and setup observability mechanism to track it Define error budget as per the SLO Define strategy and setup up High Availability and Load Balancer based architecture Drive a metrics-driven culture and software delivery process using data to measure overall system quality and reliability. Balance feature development speed and reliability with well-defined service level objectives Provide primary operational support and engineering for products/applications Partner with solution architect and development teams to improve services reliability Participate in system design Participate in optimizing code, automating operational tasks and toil reduction Provide solutions for performance management, monitoring and observability Work with business users to understand issues, develop root cause analysis and work with the development team for enhancements/fixes Working on distributed traces to visualize the entire workflow and analyze the cause of problems/incidents Improve security and performance of applications Define, evangelize, and maintain SRE best practices Solutionize and implement DevSecOps best practices Improve automation including system’s self-healing capability Manage and participate in on-call incidents, if required (Priority Incident) If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Must have at least 5+ years of SRE experience in large programs with focus on release engineering, observability tasks and reliability Reliability practices Chaos engineering Strong experience on one or more Observability tools like New Relic, AppDynamics, Prometheus, Dynatrace, DataDog, Splunk, Experience in event correlation using observability or other tools like BigPanda Experience in Observability Dashboard creation, custom metrics, Synthetic Monitoring and Real User Monitoring (RUM) Good experience in scripting or development languages, including expertise in Python, Ruby, JSON, Java, and Node.JS, PHP (anyone) Experience with scripting in PowerShell(M) and Bash/Shell/Perl (anyone) Strong knowledge of application design and architecture including microservices architecture Experience in CICD tooling and best practices Experience of Cloud platforms such as AWS, Azure, and Google Preferred Skills: Foundational->Configuration Management->Configuration Management->Ansible Technology->Infra_ToolAdministration-Others->Splunk Admin Technology->Infra_ToolAdministration-PerformanceManagement->AppDynamics Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace Generic Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->OpenSystem->Python - OpenSystem->Python Additional Responsibilities: AIOps and related tools Experience in container orchestration and practices, including Kubernetes, Docker Swarm Experience in infrastructure automation tools like Terraform, Cloud Formation, Ansible, and Puppet (Any one) Knowledge on SQL, NoSQL (Oracle, Couchbase) Experience working on ITSM tools like Remedy, ServiceNow, Confluence, Jira Experience with Cloud cost optimization / FinOps Educational Requirements Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BTech Service Line Infosys Cobalt Unit * Location of posting is subject to business requirements

- Provide desktop support to end-users, including troubleshooting hardware and software issues - Install, configure, and maintain computer systems and peripherals - Set up and troubleshoot network connectivity for desktops and laptops - Manage user accounts and permissions in Active Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to resolve complex technical issues - Document technical procedures and solutions for future reference Qualifications: - Proven experience as a Desktop Support Technician or similar role - Strong knowledge of network administration, technical support, and IT support principles - Proficiency in operating systems such as Windows, Linux, and Mac OS - Familiarity with office productivity software (e.g., Microsoft Office) - Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus - Knowledge of VPN technologies and remote access tools - Excellent problem-solving skills and attention to detail - Strong communication and interpersonal skills

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Employee Record mgnt-Core Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria's in alignment with client/contractual needs Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams What are we looking for? Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA)People Management: Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME's reporting into themCore Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, troubleshooting issues, and implementing solutions to enhance our infrastructure. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to gather requirements and design data center technology components. Assist in building and configuring infrastructure components, ensuring their proper functioning. Conduct testing and troubleshooting of infrastructure components to identify and resolve issues. Implement solutions to enhance the performance, reliability, and security of our infrastructure. Stay updated with the latest industry trends and technologies to propose innovative solutions. Provide technical guidance and support to junior team members. Professional & Technical Skills:1.Service Management:?Develop and maintain IT service catalogs, ensuring alignment with business requirements and objectives. Establish and monitor service level agreements (SLAs) to ensure the timely delivery of IT services. Continuously improve service delivery processes to enhance efficiency and customer satisfaction. Collaborate with cross-functional teams to identify opportunities for service improvement and innovation.2.Problem Management:?Lead the identification, investigation, and resolution of recurring IT issues to minimize business impact. Implement proactive measures to prevent the recurrence of known problems. Conduct root cause analysis to address underlying issues and improve overall system reliability.3.Incident Management:?Respond to and resolve IT incidents in a timely manner, minimizing downtime and service disruptions. Escalate major incidents as necessary and coordinate with relevant stakeholders to ensure resolution. Document incident details, resolutions, and post-incident reviews for future reference and analysis.4.Service Request Fulfillment:?Process and fulfill service requests from end-users, ensuring adherence to established service levels. Provide guidance and support to users on the submission and tracking of service requests. Automate and streamline service request fulfillment processes wherever possible to enhance efficiency.5.Change Management:?Facilitate the assessment, planning, and implementation of changes to IT systems and services. Evaluate change requests for potential impact on infrastructure, applications, and business operations. Coordinate change approval, scheduling, and communication activities to minimize disruption and risk. Additional Information:?ITIL Foundation certification or higher is strongly preferred. Proven experience in IT service management, including problem, incident, and change management. Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams. Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. Proactive mindset with a commitment to continuous learning and professional development. Qualifications 15 years full time education

Responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows. Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline.

As an Associate Consultant on our SAP Service Desk, you will be at the forefront of combining ground breaking science with leading digital technology platforms and data. This is your chance to define the impossible possible by building partnerships, crafting new ways of working, and driving exponential growth. Accountabilities Provide 1st/2nd line support for technical queries, bug fixes, and small improvements related to CHARM, SOLMAN, and various SAP modules. Troubleshoot and fix SAP L1/L2 application or configuration-related issues. Handle incident, problem, and change management processes. Apply incident management and change management tools. Drive RGB/CAB and Emergency CAB meetings with global collaborators. Ensure smooth team operations and effective teamwork in a 24/7 environment. Lead by example and engage the team to achieve goals. Guarantee optimum performance and stability of critical systems. Take ownership of issues through to resolution or partner concern. Support development activities including code build and deployment, tool configuration management, and application environment setup. Develop specialist knowledge in relevant systems and share it with global teams. Liaise with collaborators globally on potential process improvements. Essential Skills/Experience Good hands-on experience with MS DOC, MS Excel, and PowerPoint. Ability to handle report extraction from various tools. Experience working with third-party vendor applications. Excellent communication skills. Desirable Skills/Experience Familiarity with life sciences (Pharma) domain concepts, workflow, and terminology. Mindset to support business-critical applications. Hands-on experience with various applications such as Remedy, ROD, Service Now, Clarity, CHARM, ITSM. Keen to acquire new skills and work on new technology products. Logical mind with keen analytical skills. Clear and concise communicator with excellent written and verbal knowledge. Ability to respond well to pressure. Strong interpersonal skills with the ability to work effectively across team boundaries. Adaptability to new surroundings and conditions.

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. 4 - 6 Years of total experience in Functional testing of Mainframes and Distributed applications. Experience in testing applications in the Capital Markets domain Working experience on defect tracking tools like HP-ALM and JIRA Working experience on DB Working knowledge of automation tool Selenium Willingness to work from 1 PM to 10 PM Good communication skills Designs, implements and supports compliance and ongoing preparation, testing and monitoring of conformance to established quality assurance processes and standards. Also performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units to appropriately remedy them. Designs and facilitates internal training on quality assurance requirements, processes, and procedures. Performs audits and risk assessment and determine corrective actions if needed. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills -Builds knowledge of the company, processes and customers -Solves a range of straightforward problems -Analyzes possible solutions using standard procedures -Receives a moderate level of guidance and direction Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Understands key business drivers; uses this understanding to accomplish own work Leadership: -No supervisory responsibilities but provides informal guidance to new team members Problem Solving: -Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact: -Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: -Explains complex information to others in straightforward situations .

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. 7 to 10 years of experience in automation testing preferably Selenium. Design & build test harnesses for Automation Testing Design/Architect test automation framework and develop the new test automation libraries; Tool - Selenium and UFT Develop the Automated Regression Pack for ORP Design & execute Regression Test Pack using frontend & backend test scripts using Selenium & UFT Design and Develop the Automated solution for Sanity Testing for various repeatable tests. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Identify testable events and develop the test cases/test scripts. Identify and capture test data to support the test cases defined by the testing team Leverage the testing process and test tool kit to create re-useable test assets. Participate in testing, deployment prep, and actual deployment Experience in the Financial domain is an added advantage Designs, implements and supports compliance and ongoing preparation, testing and monitoring of conformance to established quality assurance processes and standards. Also performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards. Identifies risk and evaluates deficiencies while working with internal departments/business units to appropriately remedy them. Designs and facilitates internal training on quality assurance requirements, processes, and procedures. Performs audits and risk assessment and determine corrective actions if needed. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires in-depth knowledge and experience -Uses best practices and knowledge of internal or external business issues to improve products or services -Solves complex problems; takes a new perspective using existing solutions -Works independently, receives minimal guidance -Acts as a resource for colleagues with less experience Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership: -Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving: -Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact: -Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills: -Explains difficult or sensitive information; works to build consensus .

Responsible for delivering high-quality business and functional requirements (in the form of user stories) to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle Works closely with architect guild, analysts, and technical leads from impacted teams to refine requirements for new functionality and enhancements for service platforms Leveraging the results of the requirements and gap analysis, builds business cases which bridge gaps in system functionality vs. user requirements to maximize Certificate and Signing Services ability to deliver on our product roadmap. Applies detailed understanding of Certificate signing and Privileged access management business needs and its impact to confirm requirement specifications for management purposes and develop IT solutions that meet key objectives Participates in requirements gathering and review sessions for complex applications including functionality such as encryption and certificate management Performs analysis of system requirements and works closely with the development teams to ensure proper designs are achieved Provides technical analysis of application software to ensure that business and functional requirements can be met Reviews test cases to ensure accuracy and complete coverage of the story s acceptance criteria Provides technical support to client applications teams during implementations of new services and provides subject matter expertise for support escalations All About You Overall 6-9 years of career experience in Development Good experience on Java and GoLang both Excellent expertise on Linux Ability to quickly learn technical product knowledge, especially security-related concepts Expert in full stack development with a Strong Java background(Java, Springboot, Microservices), Expertise React and knowledge of Golang is preferred. Understanding of the product development lifecycle, maturity, and road-mapping exercises. Experience working on large-scale enterprise initiatives that include multiple impact teams across the enterprise. Experience leveraging or developing solutions using Information Security-related concepts and Privileged access management. Strong written and verbal communication skills with the ability to convey messages at different levels - detailed and high-level management Ability to effectively drive resolution of issues and roadblocks Highly motivated and proactive to ensure the success of the team and product High degree of ownership to deliver expected objectives Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc) and CI/CD Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems Extensive experience in designing and implementing shared web service platforms including front end and backend capabilities. Demonstrated ability to operate with complete independence and autonomy. Good to have working experience with Teleport. Expert knowledge with the Confluence, Splunk , Rally, Remedy and JIRA tools. Hands on experience in code reviews and change management.

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/ Work Force Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement. Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria's in alignment with client/contractual needs Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams What are we looking for? Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA)People Management: Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME's reporting into themCore Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, addressing their system or application issues. Interpret client issues and design appropriate resolutions based on product knowledge. Collaborate with cross-functional teams to ensure timely and effective issue resolution. Maintain accurate documentation of client interactions and issue resolutions. Continuously enhance product knowledge to stay updated with the latest features and functionalities. Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework and incident management processes. Good To Have Skills:Experience with IT service management tools such as ServiceNow or Remedy. Familiarity with troubleshooting techniques for hardware, software, and network issues. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills to interact with clients and cross-functional teams. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Ensure BUs use the Total Cost of Ownership approach throughout the asset lifecycle; the BU EAMS (Enterprise Asset Management System) shall follow the global Engineering strategy for standardization and the EAMS configuration shall follow the global standards. Review & Ensure GEAR (Global Equipment Asset Register) details is kept up to date with the latest information / data incl. all new purchases / disposals. Ensure adherence to Engineering & Reliability Framework to meet strategic objectives at a BU level and at regional level. Adhere to Structural Inspection Manual ( SIM ) of critical assets. Ensure BUs have adopted LEAN methodologies to target waste reduction in all Engineering activities. Ensure BUs maintain Engineering Risk Register and allocate necessary investment and resources to manage the risks following the Enterprise Risk Management Framework. Review corrective action program(s) to mitigate identified high risk operations by determining the needed course of action and ensure implementation of the risk reduction controls. Work in a proactive way to identify the best solution to resolve problems and gaps, take actions to minimise delays, motivates and drives self and team to complete actions. Ensure BUs and Region have annual & long-term Engineering/ ROE budgeting process (including annual, 5-year plans etc) with Electrification and Decarbonization KPIs. Contribute to design & development of Innovation & Automation Projects that will enhance working efficiency, safety, compliances through effective involvement of team and drive solution with the concerned team. Ensure that BUs follow the equipment technical specifications as prescribed in I-Spec for Equipment procurement and advise on service level agreements with tenderers and service providers. In conjunction with the Head of Regional Engineering, develop and implement region specific Engineering Plans to meet their objectives. Ensure Engineering data accuracy across businesses. Provide timely reports on key performance and productivity trends within the region. Ensure Life Cycle plans are maintained for critical assets to link the required investment to support the assets to their retained risk. Regularly assess and review infrastructure, equipment and resource capabilities and strategically plan remedy gaps to meet organizational goals on short- and long-term basis. Liaise with internal and external teams to identify and resolve all issues which could impact services and excel customer experience.

Role Responsibilities Enhance, Develop, and maintain an automated workflow for d of deploying new features and major changes into Production in cloud and non-cloud env. Proactively automating services to ease out the operation support by IT team. Experience in reducing TOILs which refers to repetitive, constant and predictable tasks. Experience in documenting the processes and knowledge in confluence or sharepoint. Ability to work in virtual teams and in matrix structures. Ability to create, enhance and maintain non-prod and prod env in one of the cloud env. Monitor releases and successfully deploy into production. Identify areas for optimizing the SDLC controls to improve service reliability. Identify & communicate risks associated with new features and major changes into Production. Manage Identity and Access Management for application and taking care of risk & compliance activity around it. Generate Dashboard to monitor application state and monitor KPI effectively. Maintain NFR standards, infra requirement and support audit, risk and compliance activity pertaining to application. Required qualifications to be successful in this role: Experience/Exposure Recommended Overall, 6-9 years of IT experience. 6+ Years of working as devOps or SRE engineer to support system/application software and infrastructure in cloud as well as Non-cloud env. 3+ Years of Exp. Around change & release management/incident management/operation using industry standard tool incident tracking tools (i.e., Remedy, ServiceNow, JIRA etc.). Hands on experience of writing scripts in any scripting language (Bash/Python/PowerShell). In-depth knowledge of any version control tool (such as Git, GitHub). In-depth knowledge of any one of APM tools such as Grafana/New Relic/Prometheus s/Geneous. Exposure to Infrastructure as code, cloud, automation, CI/CD pipeline, GITHUB action etc. Exposure of managing storage, database, and compute resource in any cloud environment. Exposure to managing Cloud Infrastructure using Terraform scripts. Good analytical, troubleshooting-solving and communication skills. Good to Have Global Transaction Banking / Corporate and Investment Banking Experience is a plus. Good knowledge of any operating system and Python is preferred. Exposure to working in agile methodology & env. Education/Certification Bachelor s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Cloud Certification - GCP Associate Engineer, GCP DevOps etc. Skills: Change Management DevOps Engineering Python Release Management ServiceNow

Looking for BMC remedy developer/support exectuive or similar experience.

Responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)

Sr. Linux Administrator Per day billing is Rs. 9000/day Location: any location where Infosys DC is located in order : Pune, Chennai Bangalore Trivandrum Hyderabad Start date : 2nd week of March Job Description : 8+ years of experience in Linux system administration, preferably in a data center or video delivery environment Proficiency with Red Hat Enterprise Linux (RHEL), versions 7, 8, and 9 and above Familiarity with CentOS Linux. Strong understanding of Linux system administration fundamentals, including user management, file systems, networking, and security. Familiarity with Cisco UCS-C220 M5 and M6 hardware Experience with server installation, configuration, and maintenance. Proficiency with scripting languages such as Bash and Python. Experience with automation tools like Ansible (highly preferred) or similar configuration management systems. Understanding of TCP/IP networking, DNS, DHCP, and firewalls. Experience deploying and managing applications including backup and restore processes on Linux servers. Familiarity with the video delivery platforms is a MUST. Experience with Git, Artifactory or other version control systems. Understanding of security best practices for Linux systems. Experience with MPEG monitoring tools and Splunk dashboards. Familiarity with CI/CD pipelines. Familiarity with the Jira and the Remedy ticketing system ",

Responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service associate is responsible for managing an assigned set of clients. They own, drive, and manage several processes spanning the client/Customer lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the customer and client internal groups and will drive client issues to resolution. They also support internal teams, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Services.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 0–1-year experience in customer service and/or account management (high tech industry preferred) Outstanding customer service and interpersonal skills "” ability to professionally communicate and interact across all levels of internal and external client organizations Excellent project management and multitasking skills required Must possess strong computer skills and highly experienced with the Microsoft Office suite Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision Ability to work and adapt in a fast paced and rapidly changing environment Experience with complex business processes Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Knowledge of Internet, hosting, network and telecommunications services industries desired Demonstrate strong leadership skills Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Serve as the client s advocate Field and own client requests for post initial install (PI ) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient customer to client policies, procedures, and customer portal Support Sales Organization in select presales tasks Responsible for meeting or exceeding stated key performance objectives including client satisfaction, sales satisfaction, operations satisfaction, and a number of task related metrics Develop and build relationships with cross-functional teams Maintain strong and current product and process knowledge Qualifications Any Graduation