906 Remedy Jobs - Page 10

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Quality Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles Understand the Clients technical landscape for endpoint management Service Management Expertise in:Familiar with ITIL v3/V4 practical know howStakeholder managementSLA managementService Management governanceStrong analytical and problem solving skillsAbility to perform changes & hold independent conve...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : Infrastructure Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Change ManagerReports To:Service Delivery Manager / Head of ITSM/ SIAM Lead________________________________________Job Summary :The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

As a Lead Software Engineer at Mastercard, you will play a crucial role in the Employee Access Management program, ensuring seamless access for internal employees to Mastercard systems and applications. Your responsibilities will include: - Delivering high-quality business and functional requirements in the form of user stories to development teams for design, coding, testing, and implementation phases - Collaborating with architect guild, analysts, and technical leads to refine requirements for new functionality and enhancements - Building business cases based on requirements and gap analysis to bridge system functionality gaps - Applying detailed understanding of Certificate signing and Pr...

As a Remote Technical Support Specialist, your role will involve providing technical assistance to end-users through various channels such as phone, email, chat, or remote tools. You will be responsible for troubleshooting and resolving hardware, software, and network-related issues in Windows and/or Mac environments. Your duties will include logging, tracking, and managing incidents and service requests using ITSM tools like ServiceNow or Remedy. Additionally, you will assist users with system access, software installations, printer problems, and peripheral troubleshooting, escalating complex issues to Level 2/3 support teams when necessary. Key Responsibilities: - Provide remote technical ...

Job Summary Provide L2 Support for Middle and Back-office applications 24/7 across different shifts. Continuously improve and innovate the strategic applications supported. To be able to define priority of incidents and upgrade it as and when necessary. Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis. Working closely with developers, to review changes that are to be rolled out in production environment. Highly organized individual able to work on multiple project streams and clearly display current progress. Track incidents and provide regular updates to users on request status and progress. Incidents resolutions, Root Cause Analysis and Regul...

Roles Responsibilities Develop and maintain accurate supply forecasts using trend analysis, statistical models and other forecasting techniques. Collaborate with cross-functional teams to obtain relevant intelligence to improve forecasts. Monitor actual performance against forecast and make necessary adjustments to forecast as needed. Work with the cities to make sure that the investments are done are supporting the improvement in serviceability and the serviceability targets can be met within the assigned budgets. Create dashboards to track performance and checks. Continuously improve supply forecasting processes and RCAs by implementing process improvements and automations. Analyze data to...

1 Job Description: Business Analyst Hardware Asset Management (HAM) Role Overview We are looking for a Business Analyst (BA) Hardware Asset Management with strong ServiceNow exposure. This role will bridge business requirements with technical implementation, focusing on HAM Pro/HAM , CMDB/Discovery , and asset lifecycle management . The BA will gather requirements, design processes, and ensure asset compliance, reporting, and optimization. Key Responsibilities Work with stakeholders to gather and document requirements for hardware asset management processes. Define, design, and optimize asset lifecycle processes (procurement stockroom assignment retirement/disposal). Support ServiceNow HAM P...

Shift: UK Shift (02:00 pm to 11:00 pm) Work Mode: Hybrid Relevant Exp: 8+ yrs Role and Accountabilities: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end,In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting ini...

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Do About The Role : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service ...

Job Description Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keep...

Job Description Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process K...

About the Role: We are seeking a skilled Escalation Specialist to join our Service Desk team supporting a leading US-based hospital client. This role focuses on managing complex or unresolved incidents escalated from L1 analysts, ensuring timely resolution, and driving technical accuracy in both IT infrastructure and clinical application support. The Escalation Specialist acts as a bridge between frontline support and higher-level teams, with a strong emphasis on root cause analysis, knowledge sharing and client satisfaction. Requirements: Minimum 3 years to 5 years of experience in IT Service Desk / Technical Support, with direct escalation handling. Strong troubleshooting expertise in Wind...

Our Purpose Title and Summary Senior Full Stack Software Engineer - Java Backend & React/Angular Overview Mastercards Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications The Certificate Lifecycle Management Engineering (CLM) team under Shared Components is focused on onboarding new cutting-edge technologies within the Certificate Management space, enhancing existing services through automation, and executing on our strategy of access as an enabler for the business Role Responsible for delivering high-quality business and functional requirements (in the form...

Role Overview: As a Field Tech Associate -DSS - Desktop at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in the EUC Team, offering assistance to End Users within a Client Environment. Your tasks will be directed by operational and project goals, with assessment based on SLAs, CSFs, and KPIs that are in line with these objectives. Your duties will involve resolving Day-to-Day Incidents & fulfilling Requests following the ITIL Framework, along with executing IMAC (Install, Move, Add, Change) operations for various IT equipment and peripherals. Key Responsibilities: - Providing support to End Users in a Client Environment - Resolving incidents and fulfilling requests acco...

As a seasoned and proactive Program Management Manager, you will lead a team in the MAP product group, focusing on the stability, efficiency, and continuous improvement of the Presentation Layer (Citrix) infrastructure and related support services. Your responsibilities will include managing security patch management, system maintenance, tech upgrades, and contributing to innovation and automation initiatives that enhance service delivery and operational excellence. Key Responsibilities: - Lead and manage a functional group within the MAP team, ensuring timely resolution of JIRA requests. - Oversee routine platform maintenance activities such as patching, health checks, and compliance. - Ens...

Responsibilities : A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirem...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 2 year(s) of experience...

Are you curious, motivated, and forward-thinking At BMC youll have the opportunity to work on leading enterprise class product with significantly customer base. BMC strives to offer the product as true SaaS offering. About The Team This team is a responsible for BMCs enterprise IT Service Management application, a leader in its domain. Many large enterprise use this product for their IT services. What You Will Be Doing End to end ownership for product enhancements, bug fixes design to deploy Interact with Product Management / Architects / Team Members to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to ...

Information and consent on cookies & similar tools Business Development Executive - Key Accounts (Bangalore) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 2. Responsible for Controlling Dominant shelf space in the Key Account 3. Managing a team of merchandisers and promoters 4.Documentation of outlet expenses (damages, trade schemes, promotional expenses, visibility expenses) on a monthly basis for audit purposes 5. Maintain a database of all Modern Trade outlets (administrative, commercial, business details) 6. Plan a regular (mon...

We have vacancy for International voice process for Chennai location. Work location is only Chennai, Kovilambakkam location Good communication is required. 5 days working, 2 days rotational off. US Shift timing. Pick up and drop cab is provided. Sal for freshers is 3.2 lpa & for experience salary is 4.3 lpa. Immediate joining is required. Pls call Raghu 9176188282 for more info Thanks, Raghu 9176188282

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311

Entity: Technology Job Family Group: IT&S Group Job Description: The Network Monitoring Tools Engineer will be responsible for leading, maintaining, and enhancing enterprise monitoring platforms that support proactive identification and resolution of network issues. The role involves configuring, optimizing, and integrating supervising tools to ensure accurate transparency of network health and performance. The incumbent will work with L2/L3 teams, infrastructure engineers, and business partners to deliver actionable insights, streamline fix processes, and continuously improve monitoring capabilities. This role is key in ensuring the supervising ecosystem supports operational stability, redu...