Senior Manager - CX

Swiggy

4 - 6 years

6 - 8 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

supply chain interpersonal skills business analysis analytical trend analysis e-commerce analytics logistics sql remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles Responsibilities

Develop and maintain accurate supply forecasts using trend analysis, statistical models and other forecasting techniques.
Collaborate with cross-functional teams to obtain relevant intelligence to improve forecasts.
Monitor actual performance against forecast and make necessary adjustments to forecast as needed.
Work with the cities to make sure that the investments are done are supporting the improvement in serviceability and the serviceability targets can be met within the assigned budgets.
Create dashboards to track performance and checks.
Continuously improve supply forecasting processes and RCAs by implementing process improvements and automations.
Analyze data to understand root cause for stock outs and own actions to remedy identified issues.

Desired Skillset:

MBA from ISB/XLRI/SP JAIN/ NITIE / IIM ABCLK with 3-4 years of experience in business analysis, analytics, forecasting, planning, supply chain or related fields. A Bachelors degree from NIT/IIT is a plus
Strong analytical and problem-solving skills, with the ability to work with large data sets and identify trends and patterns.
Proficiency in Excel and SQL is a must.
Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and communicate effectively.
Ability to work in a fast-paced environment while managing multiple tasks.
Experience in e-commerce or retail industry is a plus

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