Senior Manager - CX

About Swiggy
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.Roles & ResponsibilitiesDevelop and maintain accurate supply forecasts using trend analysis, statistical models and other forecasting techniques.Collaborate with cross-functional teams to obtain relevant intelligence to improve forecasts.Monitor actual performance against forecast and make necessary adjustments to forecast as needed.Work with the cities to make sure that the investments are done are supporting the improvement in serviceability and the serviceability targets can be met within the assigned budgets.Create dashboards to track performance and checks.Continuously improve supply forecasting processes and RCAs by implementing process improvements and automations.Analyze data to understand root cause for stock outs and own actions to remedy identified issues. Desired Skillset:MBA from ISB/XLRI/SP JAIN/ NITIE / IIM ABCLK with 3-4 years of experience in business analysis, analytics, forecasting, planning, supply chain or related fields. A Bachelor's degree from NIT/IIT is a plusStrong analytical and problem-solving skills, with the ability to work with large data sets and identify trends and patterns.Proficiency in Excel and SQL is a must.Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and communicate effectively.Ability to work in a fast-paced environment while managing multiple tasks.Experience in e-commerce or retail industry is a plusWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law