252 Remedy Jobs - Page 9

This is an exciting role and would entail you to: Team Leadership: Foresee a team of software developers, providing guidance, mentorship, and support Foster a collaborative and innovative team culture to drive excellence in software development E-commerce Expertise: Bring extensive knowledge of e-commerce platforms, technologies, and industry best practices to guide the team in developing robust and scalable solutions Stay abreast of the latest trends and innovations in both software development and the e-commerce landscape Project Management: Oversee the planning, execution, and delivery of software development projects related to e-commerce Collaborate with cross-functional teams, including product management, UI/UX design, and quality assurance, to ensure project success Software Development: Participate in hands-on coding and development tasks when necessary Review code, provide technical guidance, and ensure the team follows best practices and coding standards Collaboration with Stakeholders: Work closely with stakeholders, including business leaders and product owners, to understand requirements and align development efforts with business goals Communicate effectively on project status, timelines, and potential challenges Quality Assurance: Implement and oversee best practices for quality assurance and testing within the development process Ensure the delivery of high-quality, reliable, and secure software products Continuous Improvement: Drive continuous improvement initiatives within the development team Identify areas for process optimization, efficiency gains, and technical innovation Qualifications What you will do: Lead and mentor a team of Engineers focused on advertising bidding algorithms performing millions of bids a day to continuously optimize ads Build and execute development plans, create, and deploy best-in-class processes, and proactively identify and resolve issues Actively participate in design and code reviews for the team (Java, Python) Excellent distributed systems design capability SDMs should be relied upon to help lead the design of the systems that their engineers will build They need to know the scaling parameters of these systems and be able to decompose the underlying cloud services being used into unit cost metrics Use depth and breadth of technical expertise to ensure platforms being built are scalable, maintainable, and extensible Strong computer science fundamentals, with a focus on algorithms (complexity) and data structures Good understanding of operations SDMs need to be able to identify the key metrics that need to be instrumented for their systems and be able to identify alarm points and operational measures to remedy them Excellent written communication We expect to communicate across many time zones with many teams We believe that the best way to do this is through writing, which allows for asynchronous, scalable, and inclusive communication Each SDM is accountable for a monthly update (at minimum) in clear narrative form, supported by relevant engineering operations and business metrics for their program Ability to hire and develop SDMs need to be able to find the best possible talent for their programs and create career paths for them We expect them to be able to manage teams of up to 20 people easily Program Management SDMs will receive many feature requests that will contend for their team s time and attention They need to be able to prioritize, manage expectations, fail fast and loudly, and always proactively help their stakeholders understand their program s delivery status Work closely with your peers in product, design, production, and QA, to ensure seamless execution Use depth and breadth of technical expertise to ensure platforms being built are scalable, maintainable, and extensible Living our values, you will work towards building a cohesive team united by best-in-class engineering principles This may be the right role for your if you have, A master s degree in computer science, Software Engineering, or related field Strong software engineering fundamentals including systems architecture, algorithms, problem solving and experience building web-based SaaS products At least 6-9 years of experience managing and organizing engineering teams Progressive years of software engineering experience, with 3+ leading teams of Engineering talent from co-op to Staff Strong experience working with Python, Django, Flask, ReactJS, Airflow Strong understanding with Git as a VCS Knowledge of cloud technologies and scalable architectures (AWS/GCP services) Able to define clear deliverables and timelines and communicate them within your team, your peers, and the rest of the organization Proven experience as a strong senior developer/manager, preferably in an e-commerce or retail environment Customer obsessed and had no problem building relationships with a diverse set of internal and external stakeholders Strong technical background with hands-on experience in software development In-depth knowledge of e-commerce technologies, platforms, and integrations Excellent leadership and team management skills Effective communication and interpersonal skills

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

Min 4 years of experience in SOC, Edu: Engineer (BE/B.Tech)/MCA/ M.Tech/M. E. / PhD(Computers / IT / Electronics)Certifications Must: CEH/CCNA/CCNA Security SOC Analyst - L2 | Incident Validation, Incident Analysis, Solution Recommendation, Resolve Escalations, VA Tool admin, Maintain Knowledge base, Escalation point for device issue resolution, Patch implementation, Rule base Management, General SOC Administration, Optimization, Scaling, Patching, Rules, Policy, Configurations, Data Retrieval and additional queries as required by the bank. Scheduling/Performing VA Scans, Submission Scan reports, Rectification, Resolve user queries. MITRE Framework. Qualifications: Academics: Engineer (BE/B.Tech)/MCA/ M. Tech/M. E./PhD (Computers/IT/Electronics) Certifications Must: CEH/CCNA / CCNA Security and Any SIEM Technical certification Tool Knowledge: SIEM(RSA Netwitness) , WAF, PAM ANTI-APT, NBAD, Deception (Minimum experience in 2plus tools . Experience: Minimum of 3 years of experience in cybersecurity and SOC Proficient in Incident Management and Response In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc. Responsible for working in a 24x7 Security Operations Center (SOC) environment Provide analysis and trending of security log data from a large number of heterogeneous security devices Provide threat and vulnerability analysis as well as security advisory services Knowledge of various tools such as SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, ServiceNow Ticketing Toolset, Web Security, AV, UBEA, and Advanced SOC Required administration skills in SIEM and other security solutions Creation of rules and dashboards in the SIEM platform Tuning of detections based on SOC input and detection noise SIEM upgrades, patches, onboarding of log sources, etc. Onboarding of sites in WAF and analysis of packets and logs to identify attack patterns and network issues Must have work experience in user onboarding in PAM, troubleshooting access-related issues, and performing DC/DR drills Experience in handling sandbox environments and analyzing phishing emails and malicious files Correlation of MITRE ATTCK Framework and Cyber Kill Chain, and performing manual threat hunting

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

We at Emergys, are looking for an experienced resource in BMC Helix ITSM, with experience in implementing all key modules of Helix ITSM solution, enabling complex integrations and setting up CMDB. The candidate shall also have experience in managing team and directly work with customer stakeholders. Experience: 15-16 years Location: Balewadi, Pune (MH), India Technology Understanding Desired: BMC Helix ITSM BMC Helix Digital Workplace Advanced Helix Integrations, iPaaS BMC Helix CMDB Key Responsibilities and Experience: Understanding of BMC Helix application framework and architecture. Experience in BMC Helix product set up, configuration and implementation. Understand the functions, interactions and dependencies among components within the BMC Helix application. Leverage standard framework and accelerators to onboard new customers. Responsible for driving end to end implementation from Technical Project Planning, Workshops planning, Design, Build, Test and Deploy stages. Interface with customer stakeholder for understanding the ITSM requirements and map with solution elements. Work with the Architects and SMEs in designing the solution to meet the customer expectations and requirements (Functional and Non-Functional). Ability to provide the accurate estimates for the subdivided tasks of the requirements. Responsible for programming workflow, enhancements integrations with BMC Helix ITSM, CMDB and Integration Studio. Experience in setting up advanced and complex ITSM integrations. Extend support to the technical team to resolve technical problems. Apply for this position Key Responsibilities and Experience: Understanding of BMC Helix application framework and architecture. Experience in BMC Helix product set up, configuration and implementation. Understand the functions, interactions and dependencies among components within the BMC Helix application. Leverage standard framework and accelerators to onboard new customers. Responsible for driving end to end implementation from Technical Project Planning, Workshops planning, Design, Build, Test and Deploy stages. Interface with customer stakeholder for understanding the ITSM requirements and map with solution elements. Work with the Architects and SMEs in designing the solution to meet the customer expectations and requirements (Functional and Non-Functional). Ability to provide the accurate estimates for the subdivided tasks of the requirements. Responsible for programming workflow, enhancements integrations with BMC Helix ITSM, CMDB and Integration Studio. Experience in setting up advanced and complex ITSM integrations. Extend support to the technical team to resolve technical problems. To apply for this position, please share your resume at [email protected] or submit your details in the form.

Position Summary... What youll do... About Team: International Technology team enables our stores and eCommerce operations across the world. The platforms that we build are used in most of the markets where Walmart has its presence (outside US). Intl Post Purchase team focuses on building customer platforms and interfaces which enables customers buy on our eComm platform generating revenue for our retail business Were looking for senior program manager with a breadth of skills who can create and execute a plan for new strategic initiatives as well as driving the global technology platforms across Global Tech. You should be able to drive high level design, solutioning delivery of program with our next generation platforms keeping scalability, robustness and security aspects in focus. The platforms we build will be used by customers sellers across multiple countries with each of them being a multi billion dollar business for Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data. We leverage cutting-edge technologies such as big data, machine learning, AI, real-time analytics, and high-volume, low-latency, high-availability services to achieve these goals. What You ll Do: As a part of the Post Purchase Program Management team you will impact the shopping of our customers to build solutions that will enable a seamless, highly scalable omni-channel experience for a multi-billion dollar enterprise. You impact the international business directly in driving technology strategies to enable the customers with the best user experience to onboard to Walmart eComm platforms. You may have to travel to the United States and other international locations, working closely with Business Stakeholders, World Class Product Teams, and fellow globally based engineering teams, bridging the gap between business and technology worlds. Promote and support company policies, procedures, mission, values, and standards of ethics and integrity Understand architectural paradigms, design patterns and software assets Understand and track technical issues and find solutions for program problems as they arise Use organization skills to manage multiple facets of a large-scale project and track progress for several programs at once Manage and communicate with multiple stakeholders (internal and external) Drive complex strategic initiatives with high visibility, critical timelines and multiple teams Foresee risks and adopt relevant risk mitigation strategies Drive complex strategic initiatives with high visibility, critical timelines and multiple teams Build relationships with internal/external stakeholders Develop, drive and implement Program / Project Management practices What youll bring : An Engineering Degree - B.E/B.Tech/MS in any stream 7+ years of Technical Program Management experience in a related industry. 10+ years of relevant work experience in software applications environment Experience building processes, project management, and complex program schedules. Strong project management cross-group collaboration skills Prior experience with implementing and driving initiatives using agile methodologies Solid understanding of the current web technologies and general ability to ramp up and go deep in based on need. Exposure to retail technology would be preferred. Think creatively and critically about architecture, and capabilities with innate curiosity and ability to self-start in an ambiguous and rapidly changing environment Good problem-solving skills and ability to think strategically. Knowledge of large-scale technical program management in product organization. Knowledge of Jira, Confluence, and project management tools, etc. Technical expertise on ecommerce platforms is a plus Interact with key Business Stakeholders, Engineering/Product Leaders, and Executive sponsors. Expert in understanding and driving complex solutions involving multiple stakeholders/teams to achieve a desired outcome in stipulated time. Develop, and implement processes and practices to meet business needs. Lead the end to end lifecycle of IDC projects and cross functional programs from inception to completion of rollouts. Drive quintessential agile practices in day today routine of squads. Coach the squad members about the ways of working - Scrum, Scaled Agile or any adopted ways of working methodology Create excellent executive reports and do exec communications Use written communication skills to deliver regular program reports and verbal communication to effectively talk to team members and monitor program progress Work on many tasks at once, which makes multitasking skills a must-have Since Technical program managers work with strict deadlines, time management is an essential component of this job Technical program managers use problem-solving skills to isolate and solve problems with programs to keep progress on track About Walmart Global Tech From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmarts scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow. Flexible, Hybrid Work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Option 1: Bachelors degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years experience in project management, program management, program operations, or related area. Option 2: 5 years experience in project management, program management, program operations, or related area. As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Building Infrastructure Technology, Building technology platforms, Change Management, Human Resources, Investigations, Managing challenging workforce issues, Product Management, Remedy System, Vendor Management Primary Location... Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

What youll be doing The Network Repair Bureau (NRB) seeks driven and highly motivated talented individuals to join our team. The NRB operates 24x7 to provide continuous management and support of the wireless network. The Engineer III position is responsible for centralized Tier 1 troubleshooting, operation, and management of the Verizon Wireless Network. As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels. As an Engineer III, you will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. Additional responsibilities include answering incoming telephone calls to the NRB. Key responsibilities: Performing Triage, fault isolation, and remediation of network events Working with external and internal Verizon organizations coordinating and troubleshooting network events Providing Timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages. Where Youll Be Working... This role will have a defined work location that may include work from home and assigned office days as set by the manager. What were looking for Youre a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments. Youll need to have: Bachelors degree or one or more years of related work experience. Experience in Microsoft Office (Word, Excel), Google Suite (Mail, Docs, Sheets, Slides), Slack, and general computer skills. Previous experience with Remedy, NSP, CNS, and/or other ticketing tracking systems. Previous experience engaging with customers, ensuring follow-through for ticket resolution. Willingness to work rotating shifts including weekends and holidays Demonstrated strong analytical and problem-solving skills. Ability to work from 6am - 3pm local time including weekends and holidays based on the needs of the business. Even better if you have one or more of the following Bachelors degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline. Knowledge of LTE Networks and 4G to 5G Technologies. Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare). Scripting with Python, No-JS, Perl, or equivalent languages. Ability to follow established guidelines, policies, and procedures. Ability to work in a high-pressure, dynamic environment and adjust to priority changes. Commitment to quality and the ability to work well in a team environment. #NRBNONCDIO

Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time. Work Experience: Typically requires a minimum of five years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time. Work Experience: Typically requires a minimum of five years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Responsible for design, development, modification, debug and/or maintenance of software systems What will your job look like You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications. You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders. You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements. You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks. All you need is... Must have at least 3 years of software development experience . Must have hands-on experience in Helix ITSM development. Must have experience in integration remedy with various 3 rd party applications. Must be able to validate complex integrations E2E implemented on different technologies. Must have good analytical skills to foresee if any project have any kind of risk or if it needs performance related testing . Must be able to take full ownership on support activities of BAU applications . Must be able to define exact quality measures or any product going out of development Should be innovative enough to identify the process gaps and communicate them to lead/manager on time . Knowledge of core Java. Knowledge of DevOps and Agile concepts. BMC-Helix migration/architecture/flow knowledge. Experience in Remedy(( 8.x.9.x)) ITSM development. BMC AO/TSO basics. Oracle and Linux knowledge. Hands on with any of the APM tool. Full time Bachelor s degree in any technical field like BE, BTech, etc. Why you will love this job: You will be challenged to design and develop new software applications. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.

Skills Excellent investigative skills Strong problem-solving and troubleshooting skills Knowledge of hacker culture thinking Experience with computer forensics, vulnerability analysis, and penetration testing Skilled in report writing and educating others about threats and risks Strong knowledge on Firewalls, DNS, DHCP, Proxy, End point security configuration and management. Knowledge on multiple SIEM tools. Should be hand on for automation scripts, Regex and Parser building and playbook development Excellent knowledge on interoperability of various networking components and security components Knowledge on logs or packets captures. Knowledge on multiple Operation systems (Windows, Linux, Solaris etc.,). Should be having sufficient knowledge on LR equivalent SIEM technology ITSM Remedy solutions. Prior Experience 8 to 10 years of experience out of which last 6-8 years should be in specialized Threat Hunters.

Position: SOC Tier 2 Analyst Location: Mumbai Role Conduct information security investigations as a result of security incidents identified by the Tier 1 security analyst and do the platform fine tuning. Ensuring uptime, optimization enhancement of SIEM platform. This is core technical role and candidate is expected to work hands on as individual contributor over and above his supervisory roles over Tier-1 analyst. Skills In Depth knowledge on Attack techniques and industry leading frameworks like MITRE and NIST Strong understanding of security technologies like Firewalls, DNS Security, Proxy, End point security. Prior experience on log analysis is mandatory. Professional level Certification in at least one industry leading SIEM product certifications is mandatory. ITIL, CEH certification is preferable. Strong understanding of security incident management and vulnerability management processes Very good Communication skills Should be having sufficient knowledge on LR equivalent SIEM technology ITSM Remedy solutions. Prior Experience 5 to 7 years of experience out of which last 2 years should be in SOC operations as Tire2 Analyst

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the smooth functioning of the ServiceNow platform. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop applications using ServiceNow IT Service Management. Ensure the smooth functioning of the ServiceNow platform. Troubleshoot and resolve any issues related to application design and functionality. Stay updated with the latest trends and best practices in ServiceNow IT Service Management. Assist in training and mentoring junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ITIL framework and processes. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Experience in integrating ServiceNow with other systems. Knowledge of IT asset management and configuration management. Solid grasp of ITIL service transition and service operation processes. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Incident manager will be responsible to analyze/respond and work on an incident reported to them either in the form of a Run Sheet with Impact details or reported by Management teams. Strong knowledge of IT service management. Required Candidate profile Bachelor's degree. ITIL V4 Certification. At least two years exp working in IT service management, or a similar role. Experience working with Ticket tools such as ServiceNow, Remedy, HPSM etc.

TransUnions Job Applicant Privacy Notice What Well Bring: Application Support Analyst - Working 24X7 Supporting Java, .net Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools. What Youll Bring: The Associate responsible for supporting and maintaining TransUnions mission critical production business environment in 24x7 rotational shifts. Should have excellent incident management skills which involves identification, triaging and resolving incidents. Should have good exposure to problem change management. Excellent Communication, Interpersonal skills. Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE) Working Knowledge in Docker, K8, Devops Tools Working knowledge in AWS, Cloud Environments Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected. Perform pre- and post-release validations to ensure production stability and successful change implementation. Shell Scripting, Python, Automation is an added advantage Experience in Cloud Platforms. Any Certifications (Technical) or Process is must. (Lie ITIL etc.) Impact Youll Make: 3 - 5 years of experience in Application Support is essential for this position. Excellent hands on experience in Linux is preferred. Solid understanding of ITIL processes like incident, Problem and change management. Prior experience in ticketing tools like Remedy/Service Now is essential. Prior Automation Experience, Even Small or Medium sized Tasks is added advantage. Candidates currently supporting cloud-based applications is an added advantage. 24X7 Support is Mandatory. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Technician, Applications Support

Splunk L3 SOC Lead U.S Shifts (Night Shift) Responsibilities: The primary responsibility is to identify, secure, and weed out the threats as front-line defence personnel. They are alert and aggressive to filter out suspicious activity and mitigate risks before any incident occur. When an incident occurs, SOC analysts are the first to counter the attacks and make required attempts to defend. Report cyber threats and then implement changes to protect an organization. Responsible for working in a 24x7 Security Operation centre (SOC) environment. Minimum of 7 years of experience in Cyber security At least 5 years of working in the SOC. Candidate must be ready for Night Shifts. Monitoring and analysis of cyber security events with the use of Splunk SIEM tool. Provide analysis and trending of security log data from many heterogeneous IT security devices. Provide threat and vulnerability analysis as well as security advisory services. Proficient in Incident Management and Response, handling escalations In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Provide analysis and trending of security log data from a large number of heterogeneous securities devices. Provide threat and vulnerability analysis as well as security advisory services. Analyse and respond to previously undisclosed software and hardware vulnerabilities. Investigate, document, and report on information security issues and emerging trends. Guide and share information with other analysts and other teams. Other tasks and responsibilities as assigned. Knowledge of various operating system flavours including but not limited to Windows, Linux, Unix Knowledge of TCP/IP Protocols, network analysis, and network/security applications. Knowledge of common Internet protocols and applications Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences. Knowledge about various tools like - SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, Advanced SOC Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Qualifications we are looking for B. E/BTech/B.SC with minimum 7-10 +-year experience required in SOC preferably in Splunk tool. 5+ years experience in Splunk L3 Role Advanced knowledge of Linux operating system. . Candidate should be ready to do night Shifts. Experience in working in a global, process-driven organisation. Highly motivated individual with the ability to self-start, prioritise, and multi-task Candidate should be able to react quickly and decisively in high stress situations. Strong verbal/written communication and interpersonal skills. Ability to work independently on assigned tasks as well as delegate responsibilities to junior team members. Preferable Certification: CCSP/CEH/CISA/CISM/CISSP

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong communication skills, both verbal and written Ability to work in a fast-paced environment and manage multiple priorities Experience with ticketing tools such as ServiceNow or Remedy Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Advanced Application Engineer Project Role Description : Utilize modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Advanced Application Engineer, you will utilize modular architectures, next-generation integration techniques, and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. You will work with an Agile mindset to create value across projects of multiple scopes and scale. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to design, develop, and implement application solutions. Troubleshoot and resolve complex technical issues related to application functionality. Develop and maintain technical documentation for applications and systems. Participate in code reviews to ensure adherence to coding standards and best practices. Stay updated with the latest industry trends and technologies to provide innovative solutions. Assist in the testing and quality assurance of applications to ensure optimal performance and user experience. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL processes and best practices. Experience in incident management, problem management, and change management. Good To Have Skills:Experience with IT service management tools such as ServiceNow or Remedy. Knowledge of IT infrastructure components and their interdependencies. Familiarity with ITIL framework and its application in service desk operations. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Conduct technical education at salons: Educate staff in salons about brands professional products theory, including techniques, applications, and unique selling points. Educate and inspire staff in salons on current trends by running workshops for S/S, F/W. Facilitate retail and professional calendar classes at Education Center: Retail Programs: New staff, Ritual Selling Skills, Performance. Professional Programs: FSD, Gray Coverage, Puretone Solution 1 2, Trend Color, Trend Style, Damage Remedy and Scalp Remedy Renewal, Treatment. Conduct In\u2043salon training: Improve retail and professional product sales for salons. Educate new staff and stylists for concept salon. Solve individual problems and issues for every salon. Conduct product sales training for internal sales staff (SDPs). Provide training for newly opened salons. Create and update salon educational material: Create documentation for new products related salon retail, and professional products. Update retail product orientation and professional product/technique material. Update in\u2043salon training material. Create training documents for SDPs. Assist team and other departments: Assist or advanced care training for daymakers and PPT. Assist in technical education for concept salon promotional events. Assist PR team: SAFA backstage work/events/Press launches. Assist salon marketing team: Technical advice and support on locally developed trend collection brochures, salon services, and salon brochures. Assist professional product tests when necessary. Collect and report feedback on calendar class training. Qualifications College degree and/or cosmetology license Minimum 3 years of experience as a beauty/salon technical educator Multi National Company experience is preferred Verbal/Written English communicaion skills ,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and understand business requirements. Troubleshoot and resolve technical issues related to ServiceNow IT Service Management. Perform system configuration and customization to meet client needs. Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in ServiceNow. Experience in system configuration and customization using ServiceNow platform. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education