Program Management Manager

As a seasoned and proactive Program Management Manager, you will lead a team in the MAP product group, focusing on the stability, efficiency, and continuous improvement of the Presentation Layer (Citrix) infrastructure and related support services. Your responsibilities will include managing security patch management, system maintenance, tech upgrades, and contributing to innovation and automation initiatives that enhance service delivery and operational excellence. Key Responsibilities: - Lead and manage a functional group within the MAP team, ensuring timely resolution of JIRA requests. - Oversee routine platform maintenance activities such as patching, health checks, and compliance. - Ensure high availability and performance of the Presentation Layer environment for all customers. - Collaborate with SREs and cross-functional teams to implement automation, improve tools, and drive innovation. - Identify and implement process improvements to enhance team efficiency and service quality. - Monitor team performance, provide coaching and development, and foster a culture of accountability and growth. - Support incident and change management processes in accordance with ITIL or internal service standards. - Generate operational reports, track key metrics, and present status updates to leadership and stakeholders. Qualifications: - Bachelor's degree/master's degree in Information Technology, Mathematics, Computer Science, Computer Software, Electronics, Operational Research, or Computer System Engineering. - Experience delivering and operating large scale, highly available distributed systems. - 8+ years of experience in IT infrastructure support, with at least 3 years in a people leadership or managerial role. - Strong knowledge of Citrix technologies (XenApp/XenDesktop/Citrix Cloud), Windows Server, and patch management practices. - Proven experience managing IT operations and leading teams in a global support model. - Hands-on experience with JIRA, Remedy, or other ITSM tools. - Demonstrated ability to lead improvement initiatives, drive automation, and implement best practices. - Strong communication, organizational, and stakeholder management skills. About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. With over 40 years of experience, Oracle operates with integrity and partners with industry leaders in various sectors to thrive in the ever-changing landscape. Oracle is committed to fostering an inclusive workforce that promotes opportunities for all individuals. We offer competitive benefits, flexible medical, life insurance, retirement options, and volunteer programs to support our employees and communities. We are dedicated to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please reach out to us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,