315 Itsm Tools Jobs

As an IPC Lead in Service Management, your role involves defining, implementing, and improving the organization's Incident, Problem, and Change Management (IPC) strategy to ensure alignment with business goals and ITIL best practices. You will drive efficient, effective, and customer-focused IT service delivery. Your responsibilities include: - **Strategic Leadership & Governance**: - Develop and execute IPC strategy in alignment with business objectives. - Design and optimize IPC, Service Level Management, and Knowledge Management processes. - Establish IPC policies, governance models, and frameworks for consistency and compliance. - **Service Delivery & Quality Assurance**: - Ensure IPC se...

As a Service Management Specialist / Contract Management Specialist at Hamad Medical Corporation in Doha, Qatar, you will be responsible for overseeing either the Contract Management or Service Management focus within the HICT (Health Information & Communication Technology) department. **Role Overview:** You will play a crucial role in managing end-to-end contract lifecycles for large-scale IT projects (Contract Management Focus) or ensuring effective service management in a healthcare environment with a strong emphasis on ITSM tools and vendor relationships / SLAs (Service Management Focus). **Key Responsibilities:** - Bachelor's degree in Computer Science / Information Technology or relate...

You are a skilled Configuration/ServiceNow Specialist responsible for managing and enhancing the ServiceNow platform. Your primary focus will be on ensuring smooth operations, scalability, and continuous improvement of the platform with a strong understanding of CMDB and core ITSM modules. **Key Responsibilities:** - Administer, configure, and support core ServiceNow modules such as Incident, Problem, Change, Request, and CMDB. - Ensure the maintenance and enhancement of CMDB data quality for accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, proactively...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role will involve providing managed services to ensure our clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support our clients effectively. Your responsibilities will include monitoring client infrastructure and solutions, investigating first-line incidents, and executing maintenance activities like patching and configuration changes. Additionally, you will be responsible for ensuring smooth shift handovers for continuous service and maintaining high standards of service quality. Key Responsibilities: - Proactively identify, i...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the smooth operation of our clients" IT infrastructure and systems. Your responsibilities include: - Being the first point of contact for clients, handling first-line support for standard and low-complexity incidents and service requests. - Proactively identifying, investigating, and resolving technical incidents and problems to ensure zero missed service level agreement conditions. - Monitoring client infrastructure and solutions, identifying and addressing problems and errors promptly. - Diving deep into first-line incidents, identifying root causes, and providing support through telephonic, ...

As an Asset Management Specialist, your role involves understanding and managing hardware and software assets efficiently. Your key responsibilities will include: - Knowledge and experience in Hardware and Software Asset Management - Handling user asset onboarding and offboarding processes - Understanding contract management and procurement life cycle - Familiarity with ITSM tools such as ServiceNow and Remedy - Tagging and de-tagging assets in Hardware Asset Management - Managing entitlement vs usage of licenses - User onboarding and offboarding procedures - Negotiating contract renewals and procurement life cycle activities - Utilizing tools like MS Project for creating plans - Logging inf...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to...

You'll be joining NTT DATA, a company that prides itself on technical excellence and leading innovations, making a positive impact on clients and society. Diversity and inclusion are key values at our workplace, providing you with an environment to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, your main responsibility will be to provide managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. This will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Key Responsibilities: - Monitor client infrastructure and solution...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role is crucial in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. - Monitoring client infrastructure and solutions to catch errors as soon as they occur. - Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes...

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, your role will involve handling technical support, server & network administration, asset management, and IT procurement. Your strong problem-solving abilities, technical expertise, and communication skills will be crucial in ensuring smooth IT operations. Key Responsibilities: - Resolve 95% of support tickets within SLA. - Maintain a first-call resolution rate of at least 70% for IT support queries. - Ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. - Maintain 99.9% uptime for all servers and critical network infrastructure. - Conduct monthly security audits and appl...

As a proactive and customer-focused Service Desk IT Technical Support professional, your role will involve providing first-line technical support to end-users. This includes troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems and services, and being the initial point of contact for technical support requests. Your contribution is vital in delivering excellent customer service. Key Responsibilities: - Provide first-level support for IT issues encompassing hardware, software, network, and operating system problems. - Respond to service requests through phone, email, or ticketing system, logging and prioritizing them appropriately. - Troublesh...

As an IT professional with 4 or more years of experience, you will be responsible for a variety of tasks related to LAN and WAN Infrastructure. Your key responsibilities will include: - Demonstrating knowledge of Cisco Routers and Firewalls - Working with Cisco L2/L3 Switches - Experience in Routing and Switching - Performing server Hardware maintenance and upgrades - Managing Microsoft active Directory Infrastructure - Installing, configuring, and maintaining servers in a Linux environment - Installing & configuring APACHE, DHCP, MySQL, DNS in Linux servers - Conducting general Hardware troubleshooting and system assembling - Managing Microsoft Domain Controllers, Microsoft Web servers, FTP...

As an IT Service Coordinator at our company in Pune, you will play a crucial role in the coordination of IT service requests, scheduling technical resources, maintaining inventory records, and supporting day-to-day IT operations. Your responsibilities will include: - Ticket and Dispatch Management: - Serve as the primary contact for incoming support requests via phone and email. - Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Scheduling and Coordination: - Manage schedules and calendars of technical staff for efficient service delivery. - Coordinate with external vendors and service providers when necessary. - Inventory and Asse...

As a Cloud Pioneer at Rapid Circle, you will work with clients on various projects, such as impacting the healthcare sector by ensuring safe availability of research data and working on challenging projects in the manufacturing and energy markets. Rapid Circle is dedicated to continuous improvement and sharing knowledge to help clients navigate a rapidly changing world. Joining the team means having the freedom to develop personally and collaborate with international colleagues to create your growth path. **Key Responsibilities:** - Provide technical support for Copilot Studio, including platform infrastructure and AI agent functionality. - Execute standard support activities and operational...

You should have 6-11 years of experience and demonstrate a strong understanding of Saviynt product functionalities, such as provisioning, access certification, SOD (Segregation of Duties), analytics, RBAC (Role-Based Access Control), workflow, email notifications, and related modules. You are expected to validate end-to-end (E2E) integrations using the DevOps model for secure and reliable deployment across environments. Your responsibilities include translating business requirements into clear, actionable manual and automated test cases and planning and executing test cases and scenarios efficiently using automation. - Design, develop, and maintain automated test suites utilizing Robot Frame...

About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes Job Type : CONTRACT Role: Service Desk engineer with Spanish Experience: 3+ Years Work Location: Mumbai Pay...

Position Summary The IT Service desk Engineer will be responsible for providing first-line technical support to retail stores, manufacturing units, and corporate offices. The role involves troubleshooting hardware, software, network, and application issues to ensure smooth daily operations across the companys retail and business environments. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, or ticketing system. Provide timely resolution for hardware, software, and network-related issues. Knowledge on Install, configure, and maintain desktops, laptops, printers, POS systems, and other peripherals. Manage user accounts, access permissions, and pa...

ServiceNow Product Owner-REMOTE-CONTRACT-4+ years 8h/day -40h/week {3h overlap with CST} * Skills: Javascript/Glidescript, JSON, Sql , Service Now *CSM/HRSD along with ITSM experience is required. Mail your CV to recruit@giantmindsolutions.com

As a Problem Manager at Capgemini, you will play a crucial role in ensuring the efficient and effective resolution of recurring incidents and major problems. Your responsibilities will include: - Performing root cause analysis (RCA) for recurring incidents and major problems. - Coordinating with technical teams to identify and implement permanent fixes. - Maintaining the Known Error Database (KEDB) and Problem Records in ITSM tools such as ServiceNow, BMC Remedy. - Conducting trend analysis to proactively identify potential problems. - Facilitating problem review meetings and documenting post-incident reports. - Ensuring timely closure of problem records and adherence to SLAs. - Collaboratin...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the smooth operation of clients" IT infrastructure and systems. Your primary responsibility will be to provide first-line support for standard and low-complexity incidents and service requests, aiming to maintain zero missed service level agreement conditions. Key Responsibilities: - Proactively identify, investigate, and resolve technical incidents and problems for clients. - Monitor client infrastructure and solutions daily to identify and address issues promptly. - Dive deep into first-line incidents to pinpoint root causes and provide necessary support to clients. - Perform maintenance acti...

As an IT Help Desk Solutions Engineer at Soffit in Kochi, you will be responsible for the installation, configuration, deployment, and management of ManageEngine ServiceDesk Plus to ensure seamless IT service management for clients. Your key responsibilities will include: - Install, configure, and deploy ManageEngine ServiceDesk Plus based on business requirements. - Customize workflows, automation, ticketing, and reporting features within the system. - Integrate ServiceDesk Plus with other ITSM tools and third-party applications. - Provide ongoing support, troubleshooting, and maintenance of the application. - Optimize and fine-tune performance to enhance service delivery. - Ensure complian...

As a member of the SAS Managed Cloud Services (MCS) Business Operations team, your role involves adding value to the hosting and remote managed services using cutting-edge technologies to enhance customer experience and optimize operational efficiencies. You will directly support Business Operations in achieving strategic goals by leveraging your domain and industry expertise. Your responsibilities will include research, analysis, and coordination to support divisional activities such as budgeting, project and communication management, policy and procedure development, and strategic planning. Additionally, you will provide problem-solving and troubleshooting on company systems or processes w...

As a skilled SLA and Availability Management Analyst at a leading global financial services firm in Pune, your role involves the following key responsibilities: - Ensure adherence to SLAs and KPIs for both internal and external customers. - Monitor and optimize IT services to achieve high availability and performance. - Define, implement, and continuously improve SLA and availability management processes. - Analyze service performance data to identify trends, bottlenecks, and improvement opportunities. - Generate comprehensive reports on service availability, performance, and SLA adherence. - Collaborate with incident management teams to minimize service disruptions and restore services prom...

Job Title: Global IT Asset Manager Department: Global IT Service Delivery Reports To: Head of Global IT Operations / VP Global IT Service Delivery Location: Gurugram Employment Type: Full-Time Job Summary The IT Asset Manager is responsible for overseeing the lifecycle management of all IT assetshardware, software, and digital infrastructureacross the organization. This role ensures accurate inventory, compliance with licensing and regulatory requirements, and optimal utilization of resources to support business operations and strategic goals. Key Responsibilities 1. Asset Lifecycle Management Ability to develop and manage a Global CMDB, configuration management database Maintain and update ...

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes...