10 Itsm Tools Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your role: - Perform root cause analysis (RCA) for recurring incidents and major problems. - Coordinate with technical teams to identify and implement permanent fixes. - Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). - Conduct trend anal...

As a Principal Platform Engineer (DevOps Automation Engineer) at DTCC, you will be at the forefront of innovation in the financial markets, working on innovative projects and collaborating with a dynamic and supportive team. You will have the opportunity to make a real impact by delivering secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. **Role Overview:** The Systems Engineering family is responsible for evolving and verifying solutions that meet client needs. As a Platform Hosting & Engineering specialist, your primary focus will be on reducing risk and improving efficiency, performance, stability, security, and quality ...

Role Overview: As a Manager Software Engineering at Caterpillar Inc., you will play a crucial role in leading a team focused on Operations to deliver top-notch service quality and metrics for Cat Digital data Platform and applications. Your work will involve process, technology, and results orientation to ensure operational excellence and continuous improvement. Key Responsibilities: - Lead Tier-2 and Tier-2.5 teams across platform and application support, ensuring timely resolution of day-to-day operational issues. - Drive operational excellence by streamlining support processes and mentoring the team for high service levels. - Maintain ownership of Tier-2 scope of work and align with ITSM ...

Join our Team About This Opportunity The IT Change Manager is responsible for overseeing and coordinating changes to IT systems and services to minimize risk, avoid service disruption, and ensure successful implementation. This role ensures that all changes follow established governance, are properly assessed, approved, scheduled, communicated, and reviewed in line with ITIL and organizational standards. What You Will Do Own and manage the IT Change Management process end to end Assess, review, and approve change requests for risk, impact, and readiness Chair and coordinate Change Advisory Board (CAB) meetings Ensure changes are properly documented, tested, and authorized Maintain the change...

As a Dispatch Coordinator at NTT DATA in Bengaluru, Karntaka (IN-KA), India, your role will involve the following responsibilities: - Scheduling and Dispatching: Create daily schedules for technicians, assign tasks, tickets, and work orders based on availability and priorities. - Communication: Maintain constant communication with field staff and service teams. - Technical Support: Act as an escalation point for Onsite Technicians, guide resolution on complex issues in End User Support, and relay real-time information. - Customer Service: Handle customer inquiries, requests, and complaints related to service delivery, providing accurate information about resolution times. - Documentation and...

Job Title* Role;Tool implementation Specialist Loc: Hyderabad Exp:5-10 Walkin Drive:31-Jan-26(Sat) Walkin Loc: TCS Deccan Park, Plot No.1, Hitech City Main Rd, Software Units Layout, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana. Coding* One Engine Nexthink Manage Engine Role & responsibilities Job Requirements* 1. Requirement Gathering & Environment Setup Define scope, prerequisites, and infrastructure readiness. 2. Installation & Configuration Deploy tool components and configure core settings. 3. Integration with ITSM & Cloud Platforms Ensure seamless connectivity with existing systems. 4. Automation & Orchestration – Implement workflows for self-healing, ticketing, and proactive re...

Summary Position Summary Enterprise Performance Our Enterprise Performance team is at the forefront of enterprise package insights and platform technology, working across finance, supply chain, manufacturing, and IT operations to support delivery of holistic performance improvement and package led large scale digital transformation. Join our team of strategic advisors and architects, differentiated by our industry depth to help collaborate and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business insights and collaborate with the businesses as they navigate their enterprise growth and transformation journeys. Pos...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typi...

We are looking for a highly skilled and experienced Resident Multispecialty to join our team at Fortis Healthcare Ltd. The ideal candidate will have a strong background in medicine and excellent clinical skills. Roles and Responsibility Provide high-quality patient care and treatment in various specialties. Collaborate with other healthcare professionals to develop and implement effective treatment plans. Conduct thorough medical examinations and diagnose patients' conditions. Develop and maintain accurate patient records and reports. Participate in ongoing education and training to stay updated on the latest medical techniques and technologies. Contribute to the development of new treatment...