78 Itsm Tools Jobs

You deserve to do what you love, and love what you do, a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation, and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Calling all innovators find your future at Fiserv. Responsibilities Requisition ID R-10357280 Date posted 07/30/2025 End Date 08/01/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Job Title Systems Support - Sr Associate What does a successful Systems Support - Sr Associate do at Fiserv Build and maintain relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, incident management teams. What will you do: - Access appropriate Knowledge documents for instructions on managing alerts. Providing fast and accurate corrective actions per Knowledge instructions. - Engage with external clients where necessary to provide corrective actions. Manage tickets generated by alerts by providing accurate and pertinent information on actions taken and errors noted. Resolve and close tickets within OLAs. - Reassignment of tickets where required in a timely manner. Escalations to Level 2 support teams in a timely manner. Escalations to Incident Management where required in a timely manner. Monitor communications channels with Network Operations and Technical Operations monitoring teams in order to correlate infrastructure related alerts with application events. Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development. What will you need to know: - Basic knowledge of IT infrastructure, database, and applications stack. - Basic knowledge of IT networks and protocols. - Working experience with ITSM tools (Service Now preferred). What would be great to have: - Ability to self-manage own workload. - Sound time management skills. Demonstrated ability to understand and work with policies, processes, and procedures. Thank you for considering employment with Fiserv. Please: - Apply using your legal name. - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging technologies as required, guided by business requirements. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are necessary. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Strong communication skills in English, both written and spoken, are required. Additionally, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by business requirements. To be successful in this role, you should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (both written and spoken) in English are required. You should also be able to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. If you are an exceptional, innovative, and passionate individual looking to grow with a forward-thinking organization, apply now to be part of NTT DATA's team in Navi Mumbai, Maharashtra (IN-MH), India.,

The Incident Management Coordinator (L1) plays a crucial role in the IT Operations/Service Desk department by monitoring, logging, categorizing, and prioritizing incidents in accordance with the ITIL framework. As the initial point of contact for incident lifecycle management, your primary responsibility is to ensure timely communication, escalation, and coordination with technical teams to minimize service disruptions. You will be responsible for incident logging and triage, where you will be the first responder to IT service interruptions reported via various channels. Accurate logging of incidents into the IT Service Management (ITSM) tool, classification based on ITIL priority matrix, and initial diagnosis for potential first-line resolution are key aspects of this role. Furthermore, you will be tasked with incident coordination and escalation, ensuring that incidents are assigned to the appropriate resolver groups within agreed SLA timelines. Monitoring incident queues, following up with technical teams for SLA compliance, and escalating major incidents to higher-level teams when necessary are essential duties. Effective communication with end-users, stakeholders, and resolver teams is crucial. Providing regular status updates, managing stakeholder expectations, and preparing incident status reports are vital components of maintaining clear communication throughout the incident resolution process. Process compliance and documentation are integral parts of this role. You must strictly adhere to the ITIL-aligned Incident Management process, suggest improvements where necessary, and ensure that all updates, workarounds, and resolutions are accurately documented in the knowledge base for future reference. Key deliverables include accurate and timely incident logging, SLA compliance for response and resolution, smooth escalation and coordination for major incidents, and maintaining quality documentation and updates in the ITSM tool. To excel in this role, you should possess technical/process knowledge, familiarity with the ITIL framework, basic understanding of IT infrastructure components, experience with ITSM tools, excellent communication skills, strong organizational abilities, and a customer-first mindset. A minimum of 3 years of experience in a Service Desk/Incident Coordination role in an IT environment and exposure to ITIL processes are required. Shift work including 24x7 coverage and availability during weekends and public holidays may be necessary based on the support roster. Join us in this dynamic role where your contributions will play a vital part in ensuring efficient incident management and service delivery in an IT environment.,

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and will be measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required. This may involve moving equipment between desks, floors, or buildings as needed. You will also need to learn new and emerging technologies as required by business requirements. The ideal candidate should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy, etc., will be advantageous. Excellent communication skills (both written and spoken) in English are necessary. You should also have the ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic stays, may be required. NTT DATA is a global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreements (SLAs) and maintain clear communication with end users regarding request and incident statuses. Additionally, you will be responsible for tracking, reporting, and escalating unresolved issues to the appropriate levels within the organization. It will be essential to document incidents, service requests, and resolutions using IT Service Management (ITSM) tools such as ServiceNow and Jira Service Desk. You will also assist with employee onboarding and offboarding processes, including IT access provisioning and retrieval, and maintain accurate records of IT assets, software licenses, and user access. Moreover, the role requires the development and maintenance of standard operating procedures and service documentation. You will provide basic technical support and troubleshooting as needed to ensure smooth IT service delivery. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Provident Fund Work Location: In person For further details, please contact the employer at +91 7550006742.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks such as patching and configuration changes, or facilitating smooth shift handovers for uninterrupted service, your focus will always be on maintaining high service quality standards. You will also be tasked with identifying optimization opportunities, be it reducing common incidents or exploring automation possibilities for request fulfillment, incident resolution, and process enhancements. Your role may extend to supporting project work and disaster recovery functions, aligning with our overarching objectives of staying ahead of the curve. Throughout your journey with us, you will be expected to efficiently resolve incidents and requests, escalating when needed. Additionally, you will contribute to updating existing knowledge and sharing valuable insights to foster continuous learning and improvement within the team. To excel in this role, you should possess a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Moreover, you should be highly disciplined in handling tickets, demonstrate proficiency in utilizing ITSM tools and processes, exhibit strong planning skills, and showcase a client-focused approach throughout your interactions. Your adaptability to changing environments, positive outlook, resilience under pressure, and ability to communicate effectively across different cultures and social groups will be vital in this role. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic position. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D each year, we aim to empower organizations and society for a sustainable digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA offers diverse expertise across more than 50 countries, supported by a robust partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, connectivity, and digital and AI infrastructure solutions, positioning us as a key player in the digital transformation landscape. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

You are a highly skilled IT Network & Operations Manager with over 5 years of experience in network infrastructure, IT operations, and project management. Your main responsibility will be to ensure the smooth functioning of IT services, manage network infrastructure, lead IT projects, and drive operational efficiency. Your key responsibilities will include overseeing IT operations & service management, managing network infrastructure, leading IT projects, ensuring security & compliance, and providing team leadership & vendor management. You will also be required to develop IT performance metrics and reporting dashboards to monitor the efficiency of IT services. To excel in this role, you should have a Bachelor's/Masters degree in IT, Computer Science, or a related field along with certifications such as CCNA, CCNP, ITIL, and PMP. Your technical skills should cover networking (Cisco, Fortinet, Palo Alto, etc.), IT operations (Windows/Linux servers, Active Directory, Cloud platforms), security (Firewall management, SOC, SIEM), and project management methodologies (Agile, Waterfall). Moreover, you should possess strong problem-solving and analytical skills, effective leadership and team management abilities, excellent communication and stakeholder management skills, and the capability to work well under pressure and meet deadlines.,

You are an experienced professional with over 7 years of experience in Workday integrations and technical configuration. You have hands-on experience with integration tools such as EIB, Core Connectors, Workday Studio, PECI, and Document Transformation. Your expertise also includes Business Process configuration, Workday reporting, Workday security, and access controls. Your problem-solving and analytical skills are strong, and you possess effective communication and stakeholder management abilities. Additionally, you have experience with ITSM tools and practices and exhibit strong communication and leadership skills with a proactive attitude. In this role, you will be responsible for understanding the clients" business use cases and technical requirements and translating them into technical designs that elegantly meet the requirements. You will map decisions with requirements, translate them for developers, identify different solutions, and narrow down the best option that meets the clients" needs. You will define guidelines and benchmarks for NFR considerations during project implementation, write and review design documents, review architecture and design aspects, develop and design solutions for functional and non-functional requirements, and define technologies, patterns, and frameworks to realize them. You will also be involved in understanding technology integration scenarios, resolving code/review issues through systematic analysis, and conducting POCs to ensure the suggested design/technologies meet the requirements. To qualify for this role, you should have a Bachelor's or Master's degree in computer science, Information Technology, or a related field.,

Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Bengaluru Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: Install, configure, and maintain Windows and macOS operating systems. Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. Install, update, and patch software applications and security tools. Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). Manage user accounts, groups, and permissions using Active Directory. Assist with system upgrades, data migrations, and routine backups. Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. Perform basic configuration and support of network devices such as routers, switches, and firewalls. Assist in IP address configuration and network printer setup. Monitor and maintain network performance at the location. Respond to IT support tickets, ensuring timely and effective resolution. Document technical issues, solutions, and IT processes accurately. Ensure compliance with IT security policies and industry best practices. Manage IT assets and maintain inventory for your designated location. Preferred Skills: Strong troubleshooting and problem-solving abilities. Basic understanding of Firewalls and Layer 2 Switches. Familiarity with ITSM tools for ticket management. Ability to work independently and prioritize tasks. Show more Show less

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a team of Tier 1 help desk agents. - Ensure timely and efficient resolution of support requests. - Act as the point of escalation for complex issues. - Continuously evaluate and improve help desk workflows. - Develop and implement training programs. - Monitor and assess team performance. - Oversee the knowledge base and ensure documentation is accurate. - Foster a customer-centric culture. - Analyze data to drive continuous improvement. - Collaborate with other departments. - Ensure proper functioning of help desk software and ticketing systems. Required Skills and Qualifications: - 3-5 years of experience in a help desk or IT support role. - 1-2 years of management or supervisory experience. - Strong leadership, customer service, and technical knowledge. - Problem-solving and communication skills. - Experience with help desk ticketing systems. - Process optimization skills. - Strong organizational and time management abilities. Preferred Qualifications: - ITIL certification or other relevant certifications. - Familiarity with IT Service Management frameworks and tools. - Industry-specific experience is a plus. Education: - Bachelor's degree in Information Technology, Computer Science, Business, or related field. Signant Health offers competitive benefits, including medical insurance, employee wellness programs, mental fitness apps, employee recognition programs, and more. If you are interested in exploring this opportunity, please submit your CV and a cover letter detailing why you are perfect for the role. Signant Health does not accept unsolicited resumes from Third Party vendors.,

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a team-oriented environment. We are seeking a Head of Service Management to join our team. As the Asset and Configuration Management Analyst reporting to the Head of Asset and Configuration, you will oversee the Asset and Configuration Management processes, ensuring adherence to internal and external audit requirements. Your role involves collaborating with the Head of Asset and Configuration to implement and uphold Asset and Configuration Management standards, governance, and controls across various technologies and acquisitions using a unified ITSM platform and the Apex Global operational framework. Building and managing stakeholder relationships, streamlining processes, and spearheading continuous improvement initiatives are key aspects of this role. **Primary Responsibilities:** - Maintain an updated and validated database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. - Employ a continuous improvement approach to identify and track company assets, CIs, and dependencies within the Configuration Management Database (CMDB). - Collaborate with key stakeholders, internal teams, and external vendors to introduce and retire assets during changes, releases, upgrades, new technology deployments, and acquisitions. - Assist the Head of Asset and Configuration in overseeing the Data Governance Framework and monitoring the quality of CMDB updates, integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. - Establish and manage relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. - Work closely with IT teams to resolve configuration and asset management-related issues. - Generate and analyze reports to identify trends and areas for improvement. - Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. - Monitor and enforce compliance with configuration and asset management policies and procedures, offering guidance and support to other IT teams. - Support the process owner and process manager in creating principles, processes, and procedures. - Assist in defining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes, and relationships. - Propose scope for service asset and configuration management and conduct configuration audits. **Requirements:** - Demonstrated experience in asset and configuration management utilizing the ServiceNow platform, with expertise in ServiceNow Discovery, Graph Connectors, and Multisource CMDB. - Accreditation in Asset and Configuration Management discipline (ITAM, CAMP, CITAM, or equivalent). - Strong attention to detail, proficiency in data processing, and the ability to operate effectively within a complex global organizational setup. - Exceptional organizational and productivity skills, with the capacity to engage with managers, staff, and stakeholders across the organization. - Proficiency in ITSM tools such as ServiceNow. - Extensive experience and in-depth understanding of Cloud technologies, Physical and Virtual Infrastructure. - Excellent verbal and written communication skills for effective presentations and interactions.,

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. You will apply a continuous improvement approach to identify and track company assets, CIs, and their dependencies within the Configuration Management Database (CMDB). Collaborating with key stakeholders, internal teams, and external vendors, you will facilitate the introduction and retirement of assets through various changes, releases, upgrades, deployments, and acquisitions. Furthermore, you will support the Head of Asset and Configuration in managing the Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establishing and maintaining relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM will also be part of your role. You will work closely with IT teams to identify and resolve issues related to configuration and asset management, generate and analyze reports to identify trends and areas for improvement, and implement and maintain best practices for configuration and asset management. Monitoring and enforcing compliance with configuration and asset management policies and procedures, along with providing guidance and support to other IT teams on related issues, will also be essential. Key requirements for this role include proven experience in asset and configuration management using the ServiceNow platform, focusing on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. Possessing ITAM, CAMP, CITAM, or other accreditations in the Asset and Configuration Management discipline is crucial. Strong attention to detail, the ability to process data, and work in a complex global organizational environment are essential. Additionally, you should have experience with ITSM tools like ServiceNow, knowledge of Cloud technologies, Physical and Virtual Infrastructure, and excellent verbal and written communication skills.,

As the Operations Escalation Manager at GTT, you will serve as the Executive Escalation point for incidents requiring exceptional oversight and resource coordination. Your primary focus will be to ensure that escalated incidents within your scope are communicated clearly both internally and externally, action plans are developed and executed, and expectations are set and met, leading to the resolution of the incidents. You will possess a strong aptitude for working with a diverse portfolio of Information and Communications Technology (ICT) products and services. Your responsibilities will include analyzing, facilitating, and coordinating the necessary activities to resolve customer incidents and requests with minimal impact on Service Level Agreements (SLAs). These activities may range from straightforward to complex technical requirements, including post-incident/request follow-up. This role demands a high degree of autonomy, requiring you to be comfortable working with minimal direction and capable of thriving in a fast-paced, ever-changing environment. Your interactions will involve various teams including Service Desk, enterprise operations, network management, supplier management commercial, service delivery, and sales teams. You will ensure that internal/external communications are maintained as needed in a timely manner, clear, concise, meaningful, professional, and efficient. Additionally, you will review and trigger both technical and hierarchical escalations, oversee critical escalations requiring executive engagement, maintain an exceptional level of customer service, and provide documentation and reports to customers and senior management on incident progress and resolution. To be successful in this role, you must have knowledge and understanding of TCP/IP (OSI) model, telecoms technologies and services, experience with ITSM tools, fault diagnosis/troubleshooting, and experience in Customer Service/Contact Centre/Help Desk/Service Desk role. A BSc/BA Degree in ICT/Telecommunications/Business Administration or a similar discipline is required. Desirable qualifications include knowledge of WAN connections, optical technologies, Cisco/Juniper hardware/software, and ITIL Foundation/Intermediate. You will work in shifts with specific hours between 08:00-20:00 EET/EEST. Core competencies for this role include accuracy and attention to detail, active learning, effective communication, interpersonal relationships, managing multiple priorities, problem-solving, teamwork, cross-team integration, root cause analysis (RCA), ITIL, and network incident management. Universal competencies required include continuous improvement, customer first (customer facing), and operational excellence. Your role will contribute to driving fundamental changes, enhancing responsiveness and efficiency, creating a culture of accountability, collaboration, and partnership, and focusing on system-driven processes for consistency and scalability with a customer-centric approach.,

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will have the opportunity to learn new and emerging technologies based on business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills in English, both written and spoken, are required. You should also be physically capable of performing general office requirements and willing to work on rotational shifts 24x7, including overnight domestic travel if necessary. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,

As a Middleware Administrator L1, you will be responsible for performing tasks at the L1 level in the Middleware domain. We are seeking a candidate who is passionate about Middleware technologies and possesses the necessary skills and experience to excel in this role. Your primary responsibilities will include monitoring application performance and response times from the end-user perspective in real-time. You will be required to alert the organization in case of any performance issues and quickly identify and resolve the root cause of such problems. Additionally, you will monitor specific application transactions separately to track and measure critical operations effectively. You should be proficient in using baseline-oriented thresholds to detect deviations in application response times and trigger alerts accordingly. This will enable you to respond promptly to performance issues and ensure minimal impact on service delivery. Furthermore, you will be responsible for segmenting response-time information into network, server, and local workstation components to pinpoint bottlenecks efficiently. Your technical skills should include expertise in Oracle Forms, Oracle SSO, Oracle Portal, Oracle Reports, Internet Application Server, Oracle Web Server, Oracle WebCenter Portal, Oracle Access Manager, Oracle Internet Directory, Oracle WebLogic Server, Oracle HTTP Server, Oracle ADF, Microsoft IIS, BizTalk application, DNS applications, RHEL operating systems, etc. Proficiency in ITSM tools like ServiceNow and JIRA will be an added advantage. Other key responsibilities will involve monitoring applications, initiating shutdown and start-up procedures, generating MIS reports, managing user accounts, analyzing system events, monitoring error logs, ensuring compliance with health checklists, updating portals, logging system events and incidents, and updating SR and incident tickets in Symphony iServe Tool. Furthermore, you will be responsible for application release management, including scheduling, coordinating, and managing releases for applications. This will involve taking backups of application code, deploying new code, and restarting services as required. To excel in this role, you should possess good communication skills, problem-solving abilities, and a collaborative approach. A working knowledge of ITSM tools and ITIL processes will be beneficial for carrying out your responsibilities effectively. If you are a proactive team player with the required technical expertise and experience, we encourage you to apply for this exciting opportunity in Middleware Administration L1.,

You should have 15 to 18 years of experience and be based in Chennai. Your responsibilities will include managing service desk operations, demonstrating expertise in ITSM and automation tools, possessing a strong understanding of ITIL processes, identifying process gaps in service desk operations and recommending solutions, incorporating AI technologies to modernize the ServiceDesk, showcasing transformation initiatives to customers in the service desk and automation domain, and having knowledge in both application and infrastructure automation, particularly in GenAI related automation.,

You should have strong technical skills in IT infrastructure components and ITSM tools. You should be someone who not only uses ServiceNow but also owns and drives its roadmap. Your responsibilities will include Country Service Desk Management. Additionally, experience with automation and chatbot rollouts, preferably with ServiceNow Virtual Agent or similar tools, would be an advantage.,

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools like Service Now, Remedy, etc. It is essential to have excellent written and spoken English skills and the capability to work in a 24X7 Shift Based Environment. Additionally, exposure to Vendor Management, Infrastructure Change Requests, and experience in supporting remote IT service delivery operations will be advantageous. The ideal candidate will have a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a robust partner ecosystem, NTT DATA provides services ranging from business and technology consulting to data and artificial intelligence solutions. If you are an innovative and passionate individual looking to be part of a forward-thinking organization, apply now and grow with NTT DATA.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile should include 4-12 years of experience as a Problem manager, a strong understanding of the ITIL framework, especially Problem and Incident Management, experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, an analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.), and good communication and stakeholder management skills. Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. You would be working in cutting-edge cloud IT infra technology with high performance capability team. Career Growth & Global Exposure, Focus on Innovation, Cloud, Security & Automation, Inclusive Culture & Strong Support System. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With a diverse group of 340,000 team members in more than 50 countries, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

As a proactive and technically skilled LIMS L2 Support Engineer, you will be responsible for providing second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. Your strong background in IT service management, laboratory informatics, and enterprise reporting tools will be essential in troubleshooting, incident resolution, and performance monitoring to ensure the seamless operation of lab systems in compliance with business and regulatory standards. Your key responsibilities will include providing L2 support for LabVantage LIMS, ServiceNow, and related lab applications. You will manage and resolve incidents, service requests, and change requests via ServiceNow while collaborating with business users, IT teams, and vendors to troubleshoot and resolve system issues. Supporting reporting tools such as JasperReports for generating lab and compliance reports will also be part of your role. Additionally, you will maintain and optimize SQL Server databases to ensure data integrity and security, monitor system performance to align with ITSM and BPM practices, and document resolutions, SOPs, and knowledge base articles for recurring issues. Furthermore, you will ensure compliance with pharmaceutical standards, data security, and IT infrastructure policies. Your primary skills should include hands-on experience with LabVantage or similar LIMS platforms, proficiency in ServiceNow for incident, problem, and change management, strong knowledge of Microsoft SQL Server, relational databases, and data querying, experience with JasperReports or similar reporting platforms, and proven experience in L2 support, troubleshooting, and system monitoring. Your secondary skills should encompass familiarity with Java and multi-paradigm programming concepts, understanding of ERP systems, business process management, and operational workflows, exposure to electronic lab notebooks (ELN), science & research environments, and pharmaceutical IT standards, knowledge of data storage, IT security, and regulatory compliance in lab environments, and strong skills in documenting technical issues and communicating with cross-functional teams. Preferred qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field, experience in pharmaceutical, biotech, or research environments, and certifications in ITIL, ServiceNow, or LIMS platforms.,

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,

As an experienced and proactive Change Manager, you will lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. Your responsibilities will include managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. You will be responsible for managing the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establishing and maintaining change management policies and ensuring adherence to best practices across the organization will also be part of your role. Additionally, you will act as a central point of contact for change-related issues and escalations. Driving and leading global Change Advisory Board (CAB) meetings to review, assess, and authorize changes will be crucial. You will ensure all necessary input is captured, and CAB participants represent all relevant teams/IT domains. Providing regular reports and dashboards on the status and effectiveness of the CAB and associated changes will also be expected. Continuous evaluation and improvement of the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs will be a key responsibility. You will collaborate with key stakeholders to identify gaps in the current process and drive improvements. Leading the deployment and adoption of process improvements, tools, and automation across global teams will also be part of your role. You will partner with operations, project, and business teams to ensure change requirements and impacts are well understood. Providing regular training and guidance to teams on change management processes and best practices will be essential. Maintaining proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans will also be expected. As a qualified candidate, you should have proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment. An in-depth understanding of ITIL/ITSM frameworks, particularly the change management process, is required. Strong leadership experience, exceptional analytical and problem-solving skills, familiarity with ITSM tools, and excellent communication and stakeholder management skills are essential. If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team!,