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Technical Support Engineer

Technical Support Engineer

UST

3 - 5 years

5 Lacs

thiruvananthapuram

Posted:9 hours ago| Platform:

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Skills Required

switching nagios networking siem tools sql technical support router service desk postgresql remote support desktop support mysql scom hardware ticketing tools ms access remedy intelligence excel qradar servicenow splunk troubleshooting network troubleshooting itil ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. ITIL Framework

Fair understanding of ITIL processes and practices.
ServiceNow

2. Customer Infrastructure & Desktop Support

Fair understanding of customer infrastructure.
Basic hardware knowledge and troubleshooting.
Desktop support and software installation.

3. Networking

Basic understanding of IP addressing.
show commands
Proficient in basic network troubleshooting tools such as:
- ping
- tracert
- netstat
Understanding of network monitoring tools:
- Nagios
- Cacti
- SolarWinds

4. Security

Cybersecurity
threat hunting
SIEM tools
- QRadar
- LogRhythm
- Splunk
External Threat Intelligence

5. Server Management

Familiarity with OS backups and basic network sharing/security.
Basic server-side hardware knowledge and troubleshooting.
Experience with server monitoring tools such as:
- SCOM
- Nagios
- SolarWinds
- New Relic

6. Storage & Backup

Storage and Backup Technologies
Knowledge of:
- Backup, restore, and archive operations.
- RAID
- Monitoring of storage and backup environments.
Familiarity with:
- Tape Libraries
- Backup Appliances
- Virtual Tape Libraries (VTL)
Basic understanding of related ticketing tools.

7. Infrastructure Monitoring

Basic understanding of networking concepts.
Knowledge of various infrastructure components.

8. Database

SQL
Familiarity with:
- Excel
- normalization
- SQL clients and DB management tools.

9. End User Computing

Basic endpoint device knowledge.
Experience with remote support tools.
Familiarity with:
- MS Office
- Web browsers and basic internet settings.
- General network connectivity troubleshooting.

Required Skills

Technical Support,Service Desk,Service Management

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