447 Router Jobs

Position L2/ SME – Network Security O&M Scope Provide subject matter expertise for the 24x7 operational support for network security components like firewalls and load balancers. Provide expertise on the installation, management, configuration and troubleshooting expertise on these devices. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Assist with automation of mundane tasks for the network security operations team. Technical Skills Expert level skills in configuring & troubleshooting of firewalls or load balancers. Work with security team for preparing the Hardening Guidebook and necessary automation tool-kit. Carryout hardening of the network security devices as per the laid guidelines. Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO Technical OEM certifications for Network & Security products or technologies Exposure to F5/Citrix Netscaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Configuration of firewalls per set guidelines Configuration of load balancers including load balancing mechanisms, content switching config per business rules. Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Syslog Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Basic scripting skills would be an added advantage. Responsibilities The key responsibilities are highlighted below. The candidate is o Expected to build, deploy, configure, manage & troubleshoot the firewalls and load balancers using the skills mentioned along with configuration for high availability. o Work closely with business/application support teams to understand and deploy required architecture on firewall/load balancers. o Primary responsibility would be to recover the service from any outage and ensure timely performance management activities are being carried out. o Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. o Drive automation for the network security team. o Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management. o Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). o Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. o Expected to prepare RCA reports and suggest mitigation strategies. o Develop and maintain network topology documentation, configurations, and operational procedures. o Troubleshoot complex network issues across multiple layers (L1-L7), providing timely resolutions to minimize downtime. o Act as an escalation point for complex issues that require deep technical expertise. Requirements Exposure to F5/Citrix NetScaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Exposure on Network Router and Switches, Nexus and ACI. etc. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Experience in a multi-vendor environment would be an added advantage. Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management Who Can apply? B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 8+ Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. If you’re interested please share below mention details for the same. • Location • Preferred location • Current Co • Experience • Current CTC • Expected CTC • Notice Period • Offer in Hand • Highest Education • SSC % • HSC % • Graduation % • University Name: How many years of experience do you have in Radware or F5 ? How many years of experience do you have in Cisco Aci & FTD?

You are urgently required to join Adeeba E Services Pvt Ltd as a Customer Service Executive / Technical Support Executive for Inbound Voice Process (Tech Support) in US Shift. Your responsibilities will include: - Taking inbound calls from customers regarding printer, router, and antivirus issues. - Diagnosing the problems effectively and suggesting the most suitable plan to the customers. - Offering technical support plans and relevant software solutions to the customers. In addition to the job role, you will benefit from: - Fixed Salary credited on the 1st of every month in your Salary Account. - 24 leaves in a year, compensatory offs, and birthday leaves. - Attractive incentives based on performance. - No extension of shift timings ensuring work-life balance. - A friendly and conducive working environment. To qualify for this position, you must meet the following criteria: - Experience of more than 6 months to 1 year in Outbound Tech Support. - Ability to efficiently close your own calls. - Strong convincing and sales skills. It is essential that you are able to join immediately. The salary offered for this position ranges from Rs. 15,000 to 25,000 per month (fixed), along with lucrative incentives. The shift timings are in the US Shift from 9:00 pm to 7:00 am, working for 6 days a week. For any further queries or to apply, please reach out to Paromita (HR) at 9038208238.,

Role & responsibilities Expertise on BareMetal Physical servers and datacenter architecture along with Azure concepts Windows Server Operating systems on physical servers and environments Networking Basic knowledge and Troubleshooting experience which is mandate Knowledge of Linux Ubuntu PowerShell and Python experience in automation basics Working experience in IT Operation such as creating support case troubleshooting and tracking and mitigating the issues working with product support engineer PowerBI Kusto Intermediate skills Preferred Excellent oral and written English communication Job Summary Responsible for build manage Azure High performance computing clusters and automating cluster buildout work flow tasks reports produce innovative solutions to the cluster buildout maintenance activities Skills Mandatory Skills : DC Architecture, IOS(Internetworking Operating System) Upgrades and Device Management, Fiber Optics Management, Networking, Arista DC/Branch Routers and Switches, Network Infrastructure, Change management, Cisco DC/Branches Routers & Switches,L2 L3 Switching and Routing Protocols Testing, Incident Management, Jupiter Notebook

Role Overview: You will be responsible for taking inbound calls from customers regarding printer, router, and antivirus issues. Your main tasks will include diagnosing the problems, recommending appropriate solutions, and selling technical support plans and software to the customers. Key Responsibilities: - Handle inbound calls related to technical issues efficiently - Diagnose customer problems with printers, routers, and antivirus software - Recommend suitable technical support plans to customers - Sell relevant software to customers - Utilize your outbound tech support experience to effectively close calls - Demonstrate good convincing and sales skills - Possess knowledge about blue screen errors and pop-up calls - Troubleshoot technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Qualifications Required: - At least 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Familiarity with blue screen errors and pop-up calls - Experience in troubleshooting technical issues with various devices and software Additional Details: Adeeba e-Services is a leading International BPO specializing in inbound tech and website processes. They offer 24x7 technical assistance to customers in the US and Canada, staffed by their best technicians. Employees enjoy benefits such as a fixed salary, incentives, leaves, medical benefits, and a positive work environment. All your information will be kept confidential in accordance with EEO guidelines.,

Role Overview: You will be joining Adeeba E-Services Pvt. Ltd. for an Inbound Tech Support Process in the UK/US Shift. Your main responsibility will be to handle inbound calls related to printer, router, and antivirus issues from customers. You will diagnose the problems, recommend the best solutions, and sell technical support plans along with relevant software. Key Responsibilities: - Take inbound calls and provide technical support for printer, router, and antivirus issues - Diagnose customer issues and recommend appropriate solutions - Sell technical support plans and relevant software - Must have experience in outbound tech support for more than 6 months to 1 year - Close calls effectively and efficiently - Possess good convincing and sales skills - Work in UK/US Shift for 6 days a week - Ensure customer satisfaction through high-quality service delivery - Follow company guidelines and procedures for handling technical support calls Qualifications Required: - Minimum 6 months to 1 year of experience in outbound tech support - Ability to close calls independently - Strong convincing and sales skills - Familiarity with printer, router, and antivirus troubleshooting - Willingness to work in the UK/US Shift - Good communication skills and customer service orientation Please note that all your information will be kept confidential according to EEO guidelines. Contact Priyanka (HR) at 9804149788 for further queries.,

**Role Overview:** Adeeba E-Services Pvt. Ltd. is looking for Customer Service Executives/Technical Support Executives to join their Inbound Voice Process (Technical Support) team. As a part of this role, you will be responsible for taking inbound calls related to printer, router, and antivirus issues from customers. Your main tasks will involve diagnosing the problems, recommending appropriate solutions, and selling technical support plans and software to customers. **Key Responsibilities:** - Taking inbound calls from customers with technical issues regarding printers, routers, and antivirus software - Diagnosing the problems efficiently and providing the best possible solution to the customer - Offering and selling technical support plans along with relevant software to customers **Qualifications Required:** - Must have experience in Outbound Tech Support for more than 6 months to 1 year - Ability to independently close calls - Good convincing and sales skills **Additional Information:** Adeeba E-Services Pvt. Ltd. offers a fixed salary on the 1st of every month, 24 leaves in a year along with comp offs and birthday leaves, very attractive incentives, and a friendly working environment. There will be no extension of shift timings. The salary ranges from Rs. 12,000 to Rs. 22,000 per month (fixed) along with huge incentives. The working shift will be in UK/US timings for 6 days a week. For further queries, please contact Priyanka (HR) at 9804149788. All the information provided by you will be kept confidential according to EEO guidelines.,

As a Customer Service Executive / Technical Support Executive at Adeeba E Services Pvt Ltd, your role will involve taking inbound calls from UK/USA customers regarding printer, router, and antivirus issues. You will be responsible for diagnosing the issues, recommending the best plan to the customer, and selling technical support plans along with relevant software. It is essential that you have experience in outbound tech support for more than 6 months to 1 year, possess good convincing and sales skills, and know how to close your own calls. Additionally, you must be able to join immediately and be comfortable working in the US Shift from 9:00 pm to 7:00 am for 6 days a week. Key Responsibilities: - Take inbound calls from customers with printer, router, and antivirus issues - Diagnose the problem and recommend the best plan - Sell technical support plans and relevant software Qualifications: - High School Diploma It is also required that you have good communication skills and be flexible for night shifts. Adeeba E Services Pvt Ltd offers a fixed salary on the 1st of every month, 24 leaves in a year along with comp offs and birthday leaves, very attractive incentives, and a friendly working environment. There is no extension of shift timings, and the salary ranges from Rs. 15,000 to 22,000 per month along with huge incentives. For more information or to apply for this position, please contact Ayesha (HR) at 9051449800.,

As an IT professional in this role, you will be responsible for managing and adapting forecasting tools to effectively monitor inventory and consolidate financial and operational KPI's using SharePoint. You will also be involved in designing new LAN cabling, including patch panels, UTP, switches, and routers. Your responsibilities will include working on customer migrations for programs such as IIS, email, DNS, and SQL, as well as installing and troubleshooting company wireless internet. Additionally, you will migrate Linux DNS servers into a Microsoft environment and have administrative access to install and troubleshoot software. You will utilize Kali Linux to test for vulnerabilities against internal and external infrastructure, and install and configure secured environments, VPN internet connectivity for virtualized server environments and clients. Furthermore, you will implement network services like data backups/restores, security, wireless connectivity, VPN, and terminal servers. Your role will also involve maintaining the ERP system, including troubleshooting, relationship management, contract negotiation, and proposing and comparing new systems. Lastly, you will be responsible for developing a user-friendly company intranet on SharePoint to promote better collaboration and ensure clear communication across all corporate channels. Qualifications required: - 0-2 years of experience in a similar role - Proficiency in LAN cabling design and troubleshooting - Experience with customer migrations involving IIS, email, DNS, and SQL - Familiarity with installing and troubleshooting wireless internet - Knowledge of migrating servers and software between different environments - Ability to test for vulnerabilities using Kali Linux - Experience in configuring secured environments, VPN internet connectivity, and network services - Proficient in maintaining ERP systems and developing user-friendly intranet portals Note: No additional details about the company were provided in the job description.,

As a candidate for this role, you will be responsible for: - Programming of SMT machines including printer, SPI, Mounter, AOI, and Router To be considered for this position, you should have: - A Bachelor's degree or equivalent experience in a related field,

Role Overview: You are required to work as a Customer Service Executive / Technical Support Executive for Inbound Voice Process at Adeeba E-Services Pvt. Ltd. Your main responsibilities will include taking inbound calls related to printer, router, and antivirus issues from customers, diagnosing the problems, recommending the best solutions, and selling technical support plans with relevant software. Key Responsibilities: - Take inbound calls from customers facing printer, router, and antivirus issues - Diagnose the problems effectively and suggest the most suitable plan to the customer - Sell technical support plans along with relevant software to customers Qualifications Required: - Experience in Outbound Tech Support for at least 6 months to 1 year - Ability to independently close calls - Strong convincing and sales skills Company Details: Adeeba E-Services Pvt. Ltd. is an International Contact center operating in India and the US since 2014. The company is dedicated to providing offshore consumers and business entities with telemarketing services. Adeeba E-Services prides itself on high customer satisfaction levels, reliable services, and continuous research and development to enhance its products and technical services. They offer a friendly working environment with fixed salary, attractive incentives, and no extension of shift timings. Contact: For further queries, you can reach out to Priyanka (HR) at 9804149788. Note: All your information will be kept confidential as per EEO guidelines.,

You will be working as a Tech Support Associate at a Growing Company that offers great benefits with lots of Opportunities!!! Your main responsibilities will include: - Taking inbound calls from customers regarding printer, router, and antivirus issues - Diagnosing the problems effectively and providing the best solutions to the customers - Selling technical support plans and relevant software to the customers To be eligible for this role, you must fulfill the following criteria: - Must have a minimum of 6 months to 1 year experience in Outbound Tech Support - Capable of independently closing calls - Possess good convincing and sales skills - Knowledge about BLUE SCREEN ERRORS and POP UP CALLS - Experience in troubleshooting technical issues related to Computer, Printer, Broadband, router, Email issues, Mac, I-phone, I-pad You will receive a fixed monthly salary ranging from Rs.15,000 to Rs.22,000 along with huge incentives. The working shift will be in the US time zone. Additionally, you will enjoy benefits such as fixed salary on the 1st of every month, 24 leaves in a year, comp offs, birthday leaves, daily/monthly incentives, spot incentives, no extension of shift timings, and medical benefits. If you are the right candidate, there is no constraint on the salary offered. The working days are 6 days a week. For further information or to apply for the position, please contact Priyanka (HR) at 9804149788. All your information will be handled confidentially as per EEO guidelines.,

Role Overview: Adeeba E Services Pvt. Ltd is looking for Customer Service Executive / Technical Support Executive to join their Inbound Voice Process in US Shift. Your role will involve taking inbound calls from customers regarding printer, router, and antivirus issues, diagnosing the problems, recommending solutions, and selling technical support plans with relevant software. Key Responsibilities: - Take inbound calls from customers and provide assistance with printer, router, and antivirus issues - Diagnose the problems effectively and recommend the best plan to the customer - Sell technical support plans along with relevant software Qualifications Required: - Must have experience in Outbound Tech Support for more than 6 months to 1 year - Should be able to close their own calls efficiently - Good convincing and sales skills are necessary - H.S qualification is required - Good communication skills and flexibility for night shifts are essential Company Description: Adeeba E Services Pvt. Ltd is a globally reputed company providing IT solution services to clients worldwide. The retail sector is evolving rapidly, requiring every store to have its own ecommerce website. Adeeba is at the forefront of this transformation, offering you the opportunity to be part of changing the future of commerce. Join us in this exciting time for the retail industry and contribute to the growth and success of Adeeba-E-Services. Contact Ayesha (HR) at 9051449800 for further details and to apply for this position.,

As an Inbound Technical Support Associate at Adeeba E-Services Pvt. Ltd., you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your key responsibilities will include diagnosing the problems effectively, providing suitable solutions, and recommending the best technical support plan and software to the customers. It is essential to have experience in outbound tech support for at least 6 months to 1 year, possess strong sales and convincing skills, and be familiar with blue screen errors and pop-up calls. Furthermore, troubleshooting experience with various technical issues such as computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. Key Responsibilities: - Handle inbound calls addressing printer, router, and antivirus issues - Diagnose problems accurately and recommend appropriate technical support plans - Close calls effectively and efficiently - Utilize strong convincing and sales skills - Troubleshoot technical issues related to a variety of devices and services - Meet monthly performance targets Qualifications Required: - Minimum 6 months to 1 year of experience in outbound tech support - Proficiency in closing calls independently - Strong sales and convincing abilities - Knowledge of blue screen errors and pop-up calls - Experience in troubleshooting computer, printer, broadband, router, email, Mac, iPhone, and iPad issues In addition to the above, Adeeba E-Services Pvt. Ltd. offers a fixed salary ranging from Rs.15,000 to Rs.22,000 per month along with lucrative incentives. The work shift is based on US timings, and the company provides various benefits such as fixed salary credited on the 1st of every month, 24 leaves per year including comp-offs and birthday leaves, daily/monthly incentives, spot incentives, and medical benefits. There is no extension of shift timings, and the right candidate can expect an attractive salary package. As an equal opportunity employer, we assure you that all your information will be kept confidential in accordance with EEO guidelines. For more details or to apply for the position, please contact Priyanka (HR) at 9804149788.,

Job Title: Senior Sales Executive Networking Solutions Location: Kolkata, India Experience: 7 to 10 years Industry: IT / System Integration About the Role: We are seeking a highly motivated and experienced Senior Sales Executive to join our growing team in Kolkata. The ideal candidate will have a strong background in B2B sales, with specific expertise in networking solutions, including Cisco devices (routers, switches, firewalls, etc.). You will be responsible for driving sales growth, developing new business opportunities, and managing client relationships in the enterprise segment. Key Responsibilities: Identify, develop, and manage new business opportunities in the enterprise and corporate sector. Promote and sell Cisco-based networking solutions including routers, switches, firewalls, and related technologies. Build and maintain strong relationships with key decision-makers, IT managers, and procurement heads in B2B clients. Understand client requirements and provide customized network solutions aligned with their business needs. Collaborate with pre-sales and technical teams to deliver compelling presentations, demos, and proposals. Achieve monthly, quarterly, and annual sales targets and KPIs. Maintain a healthy sales pipeline using CRM tools and provide regular sales forecasts and reports. Stay updated with industry trends, emerging technologies, and competitive landscape. Required Skills & Qualifications: 7 to 10 years of proven sales experience in the B2B enterprise networking domain. Strong knowledge of Cisco devices – routers, switches, firewalls, and related technologies. Prior experience in dealing with enterprise IT infrastructure and system integrators. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team in a fast-paced environment.

Greetings !!! We are looking for experienced Network Engineer with strong expertise in Routing, Switching, and Cisco Meraki Wireless solutions. The role involves configuring, deploying, and maintaining enterprise-grade networks (CISCO product) with a focus on performance, security, Vendor Management, and high availability. Roles & Responsibilities: Configure, manage, and troubleshoot enterprise network infrastructure, including routers, switches, and Meraki wireless access points . Design and implement network solutions that meet business requirements for performance, scalability, and security. Monitor network performance and proactively resolve connectivity issues. Manage LAN/WAN/VLAN configurations and ensure optimal routing protocols (OSPF, EIGRP, BGP, etc.). Maintain and optimize the Cisco Meraki Dashboard for wireless management, monitoring, and troubleshooting. Implement and maintain network security measures, including firewalls, ACLs, and VPNs. Provide L2/L3 support for network-related incidents and service requests. Work closely with cross-functional teams to support IT projects and business initiatives. Create and maintain accurate network documentation, diagrams, and SOPs. Proven hands-on experience with network routing and switching technologies (Cisco). Strong experience with Cisco Meraki wireless solutions (Access Points, Switches, Security Appliances). Solid understanding of routing protocols (OSPF, EIGRP, BGP) and Layer 2 technologies (VLAN, STP, EtherChannel). Knowledge of network security best practices (firewalls, VPNs, ACLs). Experience with network monitoring tools (SolarWinds, CISCO 100 Eye). Familiarity with QoS, multicast, and high availability protocols (HSRP, VRRP). Good understanding of IPv4/IPv6 addressing and subnetting. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Experience with SD-WAN and cloud-managed networking. Exposure to VoIP and network convergence solutions. Knowledge of ITIL processes for incident, change, and problem management. Interested can share their updated resume to gayathri.ramaraj@locuz.com along with the below mentioned Relevant years of experience: Current CTC: Expected CTC: Notice Period:

Greetings !!! We are looking for experienced Network Engineer with strong expertise in Routing, Switching, and Cisco Meraki Wireless solutions. The role involves configuring, deploying, and maintaining enterprise-grade networks (CISCO product) with a focus on performance, security, Vendor Management, and high availability. Roles & Responsibilities: Configure, manage, and troubleshoot enterprise network infrastructure, including routers, switches, and Meraki wireless access points . Design and implement network solutions that meet business requirements for performance, scalability, and security. Monitor network performance and proactively resolve connectivity issues. Manage LAN/WAN/VLAN configurations and ensure optimal routing protocols (OSPF, EIGRP, BGP, etc.). Maintain and optimize the Cisco Meraki Dashboard for wireless management, monitoring, and troubleshooting. Implement and maintain network security measures, including firewalls, ACLs, and VPNs. Provide L2/L3 support for network-related incidents and service requests. Work closely with cross-functional teams to support IT projects and business initiatives. Create and maintain accurate network documentation, diagrams, and SOPs. Proven hands-on experience with network routing and switching technologies (Cisco). Strong experience with Cisco Meraki wireless solutions (Access Points, Switches, Security Appliances). Solid understanding of routing protocols (OSPF, EIGRP, BGP) and Layer 2 technologies (VLAN, STP, EtherChannel). Knowledge of network security best practices (firewalls, VPNs, ACLs). Experience with network monitoring tools (SolarWinds, CISCO 100 Eye). Familiarity with QoS, multicast, and high availability protocols (HSRP, VRRP). Good understanding of IPv4/IPv6 addressing and subnetting. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Experience with SD-WAN and cloud-managed networking. Exposure to VoIP and network convergence solutions. Knowledge of ITIL processes for incident, change, and problem management. Interested can share their updated resume to gayathri.ramaraj@locuz.com along with the below mentioned Relevant years of experience: Current CTC: Expected CTC: Notice Period:

Sales & Business development, evaluating market for new business opportunities, key account management, handling of corporate tie-ups, maintaining relationship with existing clients, implement defined marketing strategies, to achieve targeted sales. The ideal candidate should be MBA /Graduate, Identifying market for Company's Products (IBM, HP, ACCER ) Look for people from SI ( System Integrators ) and from Hardware product line of IBM, HP Generating new business, selling of IT Services, Maintaining relations with clients, etc. Your major job responsibilities will include: Handling corporate tie-ups. Evaluation of the potential of corporate agencies. Collecting competitor information on supplementary distribution business. Retention, Enhancement & Deepening relationships with the clients To implement defined marketing strategies, to achieve targeted sales, to ensure increase market share. To develop and maintain close rapport with customers .Should have the ability to work cooperatively in a team & proactive temperament. KRAs : - Sales & Business Development - Market Evaluation for New Business Opportunities - Deal creation and closing - Key Account Management. Desired Profile: Should have the aptitude to quickly develop a comprehensive understanding of new domains and technologies. Should have excellent communication and presentation skills in order to influence key decision makers in the prospective organizations. Should have Innovative, creative writing Ability to understand technical requirements

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Role Description : A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities (Indicative not exhaustive) • Revert on calls to customer on a variety of issues • Update and process information accurately into the system(s) • Resolve customer problems in a timely manner • Take ownership & deliver on customer commitments • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team Key Results • External Performance Measurements - ask relevant external groups to evaluate various program activities usually through surveys of individuals within these groups related to the services they have experienced. Internal Performance Measurements - used to assess and monitor the internal operation of an organization. Role Holder Profile A. Preferred educational qualifications: Minimum SSC (10th) passed, Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting B. Preferred work experience: Fresher/Experienced with a minimum of 1 year in technical process, BPO/related industry C. Skills and Competencies: • Effective communication skills, Interpersonal skills, should be fluent in spoken English • Knowledge and understanding on query and escalations. • Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc. D. Corporate Value Must demonstrate Firstsource values REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility. Risk-Taking Dare to go beyond Challenge status quo every day. Be strategic. Be ambitious. Be resilient. Execution Excellence Strive to be the best Collaborate, co-create and drive excellence. Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a Digital First mindset. Customer First Keep customers at the heart of every action. Credibility Instill trust,confidence and accountability Seek answers rooted in what's right and not who's right. Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or subitsha.ggg @firstsource.com

About the Role: We are seeking a skilled and experienced Senior Network Engineer to join our team. The ideal candidate will have 5+ years of hands-on experience in managing and supporting enterprise network infrastructure, with strong expertise in routing, switching, firewalls, VPNs, and network security protocols. This role involves designing, implementing, and maintaining complex networks, ensuring high availability, performance, and security for business-critical systems. Experience with protocols like BGP, OSPF, and technologies such as load balancing and network monitoring tools is essential. Juniper Hardware experience is a must-have. Cisco Routing Switching and Troubleshooting Experience. Relevant certifications such as CCNP, NSE, PCNSE, or JNCIA are preferred. What You'll Do: Manage IP connectivity and latency for all data center networks. Configure BGP transit and private peering. Need to work with the Architect team on plans for various networking solutions. Manage and perform WAN installations. Manage network performance improvements and enhancements. Monitor and scale network bandwidth as needed. Implement future PubMatic service data centers (domestic or International) Plan and execute complex network upgrades and migration activities. Manage all aspects of network security (load balancers, firewalls, router ACLs) Manage Remote Access for PubMatic users and clients. Perform network hardware/software maintenance. Proactively plan for scale and infrastructure growth. Research new tools and network technologies. Update/standardize device firmware as needed. Manage service requests and support tickets. Travel to data centers occasionally. On-call after hours and emergency support as needed. Manage vendor support issues and engagements. Deliver projects within an aggressive timeframe and under pressure. Communicate and document infrastructure changes and enhancements. We'd Love for You to Have: Five plus years of experience with Juniper Enterprise Routers and Switches. Five Plus years of Hands on experience with Cisco nexus 5k,7k,9k Switches. Five plus years with routing protocols - BGP, OSPF, VRRP, and traffic engineering. Five plus years with network-based ACL’s, policy-based routing, and firewall management. Five plus years of experience with NAT, VLANs, VLAN tagging, MAC address tables, and switching. Ability to generate and maintain technical documentation and network diagrams. Experience with VXLAN, Virtual-Chassis, and MC-LAG on Juniper gear using best practices and implementing the appropriate spanning tree protocols on TORs in such environments. Experience working with carrier circuits (installation, activation & troubleshooting). Experience working on Palo Alto Firewall and Fortinet firewalls. Experience with IPSec VPN, MFA for VPN access. Experience working in a DevOps environment and using network automation tools such as Ansible, Git, and Python. Experience in troubleshooting complex network issues. Experience contributing to monitoring and alerting systems. JNCIE/CCIE or equivalent experience with Juniper, Cisco, and Arista platforms. CCNA , CCNP Data center Equivalent certifications must be added advantage. CISSP/ Knowledge of network security, including IDS, DDoS, and other distributed attacks. IPv6 experience and knowledge. Operational experience with flow-based technologies. UNIX/Linux OS Networking knowledge. AI / ML Proficiency – Added Advantage: Familiarity with AIOps platforms (e.g., Moogsoft, Splunk, Juniper Apstra, Cisco DNA Center AI, Palo Alto AIOps). Understanding of how AI/ML can be applied in network operations for anomaly detection, log analysis, and performance optimization. Exposure to automated firewall rule analysis and threat intelligence enrichment using AI-based tools. Ability to leverage AI-driven monitoring for predictive maintenance, capacity planning, and fault detection. Knowledge of data analysis with Python (pandas, scikit-learn) or AI-based log/event correlation Familiarity with AI-assisted automation frameworks (e.g., Ansible + AI plugins, Terraform with AIOps integration). Awareness of Generative AI use cases in networking (e.g., AI-driven documentation, config generation,and troubleshooting assistants). Candidates with an interest in exploring Generative AI for network automation, documentation, and troubleshooting will be preferred. Familiarity with AI-driven tools and AIOps platforms is an added advantage. Qualification: Should have a Bachelor’s degree in engineering or equivalent degree from a well-known institute/university. Additional Information: Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more! Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic: PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-HYBRID

1. Knowledge of LAN switching technologies: STP, Trunking, Ether channel 2. Good understanding of high availability fundamentals (HSRP and VRRP) 3. Good understanding of DHCP, DNS 4. Good hands on experience on the load balancing concepts like - LACP, PaGP 5. Knowledge in Cisco ISR routers, switches & Wireless controller, Extreme switches, Infoblox, Silverpeak 6. Hands-on experience on Load Balancers (Cisco, Citrix Netscaler) 7. Working knowledge on MPLS, Metro Ethernet and Hub Spoke concepts. 8. Handling & Monitoring of day to day network operational issues and escalations 9. Monitor and track ticket system, email system and phone for incoming Incidents and Requests, Review ticket answers from underlying support levels, keeping requester informed on request status and progress till closure.

Role Overview: You will be working as a Tech Support Associate for Inbound Technical Support Process in US Shift at Adeeba E-Services Pvt. Ltd. You will be responsible for taking inbound calls from customers regarding printer, router, and antivirus issues, diagnosing the problems, recommending suitable plans, and selling technical support plans and software. Key Responsibilities: - Handle inbound calls from customers and assist them with printer, router, and antivirus issues - Diagnose technical problems and provide customers with the best solutions - Recommend and sell technical support plans along with relevant software - Utilize your outbound tech support experience of 6 months to 1 year to effectively close calls - Apply your convincing and sales skills to maximize customer satisfaction - Demonstrate knowledge of BLUE SCREEN ERRORS and POP UP CALLS - Troubleshoot technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Qualifications Required: - Experience in outbound tech support for more than 6 months to 1 year - Ability to close calls efficiently - Strong convincing and sales skills - Knowledge of BLUE SCREEN ERRORS and POP UP CALLS - Proficiency in troubleshooting technical issues related to various devices and systems - Willingness to work in US Shift Company Description: Adeeba E-Services Pvt. Ltd. is an International Contact center based in India and the US, catering to offshore consumers and businesses through Telemarketing services since 2014. The company prides itself on high customer satisfaction, reliable services, and continuous research and development to enhance productivity and customer support. Adeeba E-Services is committed to providing IT-enabled support systems as a one-stop solution for its customers. Contact: Priyanka (HR) @ 9804149788 Note: All information provided will be kept confidential according to EEO guidelines.,

Role Overview: As a Customer Service Executive / Technical Support Executive at Adeeba E-Services Pvt. Ltd., your main responsibility will be to handle inbound calls from customers experiencing printer, router, and antivirus issues. You will be required to diagnose the problems effectively and provide appropriate solutions to the customers. Additionally, you will need to recommend the best technical support plan and relevant software to the customers. Key Responsibilities: - Take inbound calls and address printer, router, and antivirus issues - Diagnose problems accurately and recommend suitable solutions - Sell technical support plans and relevant software to customers Qualifications Required: - Minimum 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills Company Description: Adeeba E-Services Pvt. Ltd. is an International Contact center operating from India and US, catering to offshore consumers and business entities through telemarketing services since 2014. The company has established a reputation for high customer satisfaction, unmatched services, and support functions. Adeeba E-Services prides itself on trust, accountability, and reliability in product offerings and technical services, leading to enhanced performance and increased productivity through continuous research and development efforts. The company serves as a one-stop platform for all customer solutions with a focus on continual delivery of IT-enabled support systems. For further queries or to apply for the position, please contact Priyanka (HR) at 9804149788. All information provided will be handled confidentially in accordance with EEO guidelines.,

We are hiring for following 2 positions: 1. Technical Lead, Protocol Testing 2. Senior Engineer, Protocol Testing Candidate from Cellular background or LTE experience please dont apply. Mandatory Skills: Experience in testing networking protocols such as IPv4, IPv6, DHCP, TCP/IP, ICMP etc. Having experience in testing Linux applications. Experience with source control and automated build systems Experience with Python scripting language Interview Process: 1st Round: Technical (Virtual) 2nd Round: Technical (F2F) 3rd Round: Techno Managerial (Virtual) 4th Round: HR Round Regards' HR Team

Role & responsibilities Role: Network Administrator Location: Bangalore Key Responsibilities: Network Design and Implementation: Design, implement, and maintain complex network infrastructures. Configure and troubleshoot Cisco routers, switches, and firewalls. Implement SD-WAN solutions to optimize network performance and security. Deploy SDN solutions to automate network operations and improve scalability. Network Security: Implement and maintain network security policies and procedures. Configure firewalls, intrusion detection/prevention systems, and other security devices. Perform vulnerability assessments and security audits. Respond to security incidents and threats. Network Operations: Monitor network performance and proactively address issues. Perform network upgrades, migrations, and patching. Document network configurations and procedures. Provide technical support to end-users. Collaborate with other IT teams to ensure smooth operations. Required Skills and Experience: 3 years of hands-on experience in network engineering. Strong knowledge of Cisco networking technologies (routers, switches, firewalls). Deep understanding of network security concepts and technologies. Experience with SD-WAN and SDN technologies. Proficiency in network troubleshooting tools (Wireshark, Ping, Traceroute). Understanding of network automation tools (Ansible, Python). Excellent communication and documentation skills.

This role focuses on maintaining and enhancing secure network infrastructure primarily working with FortiGate firewalls and Azure-based networking.