84 Scom Jobs

Position Overview The Level 3 Windows and VMware Specialist with SCOM, HCI and DFS knowledge is a critical role in the IT department, responsible for designing, implementing, and maintaining our organization's Windows server environments, VMware virtualization infrastructures, Hyper-Converged Infrastructure (HCI), and Distributed File System (DFS) solutions. Having extensive experience in managing and maintaining System Center Operations Manager (SCOM) environments will add advantage. This role requires an individual with a high level of technical expertise, problem-solving skills, and the ability to work collaboratively with various teams to ensure the stability, integrity, and efficient operation of the IT infrastructure that supports core organizational functions. Key Responsibilities Design and Implementation: Lead the design and implementation of complex Windows server solutions, VMware virtualization infrastructures, HCI deployments, and DFS configurations to meet business requirements and IT standards. Maintenance and Optimization: Perform regular system maintenance, including patching, upgrades, and optimizations, to ensure high availability, security, and performance of the Windows and VMware environments, as well as HCI and DFS systems. Troubleshooting and Support: Provide Level 3 support for resolving complex issues related to Windows servers, VMware environments, HCI, and DFS. This includes being part of the on-call rotation and working closely with other IT teams to diagnose and resolve issues efficiently. Capacity Planning and Performance Monitoring: Conduct capacity planning and ongoing performance monitoring of Windows and VMware systems, HCI platforms, and DFS, recommending improvements and enhancements to support growth and performance objectives. Documentation and Compliance: Create and maintain comprehensive documentation for system designs, configurations, processes, and service records. Ensure compliance with internal policies and industry best practices for Windows and VMware management, HCI, and DFS. Collaboration and Leadership: Collaborate with IT team members, vendors, and other stakeholders to ensure successful project delivery. Mentor junior staff and contribute to the development of internal knowledge bases and training materials. SCOM Administration: Manage and maintain the SCOM infrastructure, including the installation, configuration, and deployment of SCOM components. Monitoring and Alerts: Develop and implement monitoring solutions to ensure the health and performance of IT systems. Configure alerts and notifications to proactively address potential issues. Troubleshooting: Perform advanced troubleshooting and root cause analysis of SCOM-related issues. Resolve complex technical problems and provide solutions to prevent recurrence. Performance Tuning: Optimize the performance of the SCOM environment by fine-tuning configurations and ensuring efficient resource utilization. Integration: Integrate SCOM with other monitoring tools and IT service management systems to enhance overall monitoring capabilities. Reporting: Generate and analyze reports on system performance, availability, and capacity. Provide insights and recommendations based on data analysis. Documentation: Maintain comprehensive documentation of the SCOM environment, including configurations, processes, and procedures. Mentorship: Mentor and provide guidance to junior team members. Share best practices and knowledge to enhance the team's overall capabilities. Compliance: Ensure adherence to IT policies, standards, and best practices. Implement security measures to protect the SCOM environment. Required Skills and Qualifications Bachelors degree in Computer Science, Information Technology, or related field. Minimum of 5 years of experience in managing Windows Server environments and VMware virtualization. Strong knowledge and hands-on experience with Hyper-Converged Infrastructure (HCI) solutions and Distributed File System (DFS). Proficient in Windows server administration, Active Directory, and PowerShell scripting. Experience with VMware ESXi, vCenter, and vSAN. Strong understanding of SCOM architecture and components. Experience with SCOM management packs, overrides, and customizations. Experience with integrating SCOM with other monitoring and ITSM tools. Understanding of network protocols, firewall management, and security best practices. Excellent problem-solving abilities and a strong customer service orientation. Effective communication skills, both written and verbal, with the ability to document processes and present ideas clearly. Relevant certifications (e.g., MCSE, VCP, etc.) are highly desirable. Working Conditions This position may require supporting US business hours with rotational shift between evening and night shift in India hours to meet project deadlines or resolve critical system issues. Some travel may be required for system deployments or training purposes.

Key Responsibilities Provide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domain. Apply basic understanding of how multiple areas collectively integrate within technology infrastructure to support the operations environment. Build, configure and tune servers as per the application requirement Review requirement documents, define hardware requirements and update processes and procedures as necessary. Co-ordinate with various teams to resolve issues and deliver project on time. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks. Ensure ongoing compliance with regulatory requirements. Willing to work after hours and weekends or be on-call if needed Conduct project related research Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Handle issues and escalations, as well as resolve production problems, reporting to management on status and technical matters. Plan and implement improved processes, backup and recovery plans, and uniform methodologies and standards Stakeholder Management and People Responsibilities Work effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadership. Act as a liaison between various CTI businesses providing direction and support to resolve issues in a timely manner. Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team. Actively contribute towards self-development by creating and following development plans based on discussions with management. Core Role Competencies Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field. Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements. Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions. Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements. Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors. Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs. Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed. RHEL 7/8 CoreOS, Windows Operating Systems and Openshift. Active Directory, KDC and Domain Services (AD, DNS), FTP, Data Protection (Netbackup), Clustering (Veritas) Virtualization environment based on VMware, OpenShift x86 server hardware Dell \ HP \ Lenovo, Solarflare, SSD and FPGA Be able to create simple automation scripts using PowerShell or other scripting language like VBS, Python, Bash, etc. Network protocols and tools used to troubleshoot issues Familiar with Sysinternals and tools that allow deep system/process troubleshooting Good to have and a willingness to learn Microsemi, Ansible, VMware, Windows RDS, Centrify, IBM BigFix, Ansible, PTP\NTP, Splunk, ePo, SCCM, Twistlock, Crowdstrike, SCOM, Dell, ITC, Lenovo, HP \ DELL \ Lenovo servers, and EMC \NetApp storage Skills / Experience Levels Ability to work with virtual / in-person teams, and work under pressure / to a deadline You have good communication skills with the ability to articulate clearly in high stress situations. You work independently and are self-directed. You are a detail oriented and perseverant individual. You have a positive attitude with the drive to get the work done. You enjoy collaborating and working as part of a cross discipline team. Youre a self-starter with good problem-solving skills, and you continuously look for ways to improve things. You understand the importance of prioritization of your work. Providing a great experience to the users of your platform is important to you. You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools. You have a Bachelors degree (Computer Science or Engineering degree preferred) or equivalent work experience. 6+ years of experience

Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive. We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in Microsoft Teams, SBC, telephony and video related products, who would be mostly focused on implementation of the Teams Phone Mobile solution for Deutsche Bank, but will also cover a range of SRE duties across other applications and technologies. Requirements vary by country and are key to satisfy our business goals. The successful candidate must be an experienced Site Reliability Engineer (SRE) with a minimum of 3-5 years experience working on MS Teams, specifically around Teams Phone Systems and Compliance Recording. Key Responsibilities: UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria Troubleshoot solutions using common patterns with a range of tools & techniques Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents Monitor system performance and user experience, to optimise the service, where possible Identify, assess and report on issues and potential risk events within solutions Prepare root cause analysis and prepare incident reports for production incidents and lead remediation Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the Unified Communications platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the banks information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation Support Teams Engineering and Product Teams with change management and user migration and adoption Skills & Qualifications: Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect) Advanced Level of PowerShell scripting to automate common tasks Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services. Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Understanding and experience on Azure & Microsoft 365, one or combination of following formal accreditations: Microsoft 365 Certified: Teams Administrator Associate. Microsoft 365 Certified: Teams Support Engineer Associate. Microsoft 365 Certified: Teamwork Administrator Associate. Strong career interest with a focus on professional improvement focused on Unified Communications technologies Comfortable working in a team with a diverse skill set, location and culture across different countries Must be adaptable and quickly understand the new technologies / emerging markets Excellent communication skills, with the ability to listen, understand and present clear solutions to problems Proven track record in problem solving, within a medium to large enterprise environment The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required English written and verbal skills are mandatory with German written and verbal skills are dded benefit Analytical thinker experienced in a range of problem-solving techniques & approaches Team player who shares and collaborates, a keen listener and quick learner Enables experimentation and fast learning approaches to creating business solutions Nice to have: Video Interoperability Understanding of the agile project delivery frameworks Experience with NICE NTR-X compliance recording platform PowerShell, Python, MSPL Scripting Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.) Knowledge of regulatory requirements in financial services industry Experience in messaging archiving products and eDiscovery tools Experience on ServiceNow

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: MS System Center Operations Manager. Experience: 5-8 Years.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Avanade Scrum Project Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between the client and the system or application. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to maintain high-quality service and provide effective solutions based on your extensive product knowledge. Your role will be crucial in interpreting client concerns and designing resolutions that enhance user experience and system performance. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and implement improvements to optimize efficiency. Professional & Technical Skills: - Automation & Endpoint Management:PowerShell Scripting, SCCM, SCOM, Microsoft Intune- Cloud Technologies:Azure IaaS, PaaS, SaaS, Azure Monitor,- Infrastructure & Virtualization:Windows Server (20032022), Active Directory, DNS/DHCP, Group Policies, VMware ESXi/vCenter- Must Have Skills: Proficiency in Avanade Scrum Project Management.- Strong understanding of Agile methodologies and frameworks.- Experience in stakeholder management and client communication.- Ability to analyze and resolve technical issues effectively.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 7.5 years of experience in Avanade Scrum Project Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities JD : NOC Engineer Monitoring entire infrastructure of Olam using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned. Coordinating with Service Provider for MPLS related outage Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

Prefer Citrix Certified L3 professional with 8+ years of experience in Citrix technologies and working in a mid to large organization. Should have expertise on Citrix XenDesktop , XenApp Should have hand-on experience with Netscaler (firmware upgrade, certificate renewal and troubleshooting) Should have expertise on Appsense (setting up environment configurations & troubleshooting). Having knowledge for Appsense infra server migration and evergreen will be add-on advantage. should have good understanding for PowerShell scripting and other reporting tools for Citrix technologies. Should have expertise on Server Operating systems like Windows Server 2012/16/19. Should have significant knowledge on monitoring infrastructure via various monitoring and alerting tools like SCOM & SPLUNK etc. Having significant knowledge on Server Virtualization Hypervisor VMware ESXi , vCenter, SQL Database, SAN storage & Networking. Should have good knowledge regarding application and patch deployment via SCCM and compliance. Must have good verbal and written communication skills as the job role involves interaction with multiple stake holders across the globe + Senior management. Knowledge on Windows desktop OS hosted in a virtual environment Should have good understanding regarding VDI admin istration within Azure Should be willing to work 24x7. Should be aware of ITIL & Agile processes. Good knowledge on DR technologies and management Managing core infrastructure evergreening and migrations Mandatory Skills: Citrix Admin . Experience: 5-8 Years .

Your Role SolarWinds Administrator with expertise in NPM, NCM, NTA and SAM modules Installation of various modules in SolarWinds Applying upgrade/hotfix as per the requirement Addition, removal and maintenance of servers and services in SolarWinds. Requirement gathering and interaction with client and understanding client needs. Creation/modification of alerts to notify responsible teams for issues related to their systems Configuring and scheduling reports for various applications as per the requirement. Troubleshooting errors and configuration issues majorly related to monitoring of the network. Creating custom views/dashboards for the application teams as per the requirement. Creation of SOPs, documentation, processes and procedures for SolarWinds Your Profile SolarWinds Module NPM; SAM & WPM administration; configuration; troubleshooting; maintaining configure and customize SolarWinds and Dynatrace tooling systems to meet organizational requirements Monitor and maintain the performance and availability of the tooling systems Proven experience managing and administering SolarWinds and Dynatrace tooling systems Creating custom views/dashboards for the application teams as per the requirement. Creation of SOPs, documentation, processes and procedures for SolarWinds What will you love working at Capgemini? Capgemini Offers a range of Solarwinds Administration roles in India. Enterprise scale monitoring using Solarwinds modules like NPM, SAM modules etc..., Adiverse and inclusive culture built on values like honesty, trust, and team spirit andGlobal collaborationwith colleagues across 50+ countries.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MS System Center Configuration Manager .Experience: 1-3 Years .>

Job Role: ServiceNow ITSM Technical Consultant Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration. Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB)

Job Role: Technical Consultant Relevant Exp: 3 -5 yrs Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration. Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB)

Must have minimum 10-12 yrs experience in Integration Technologies like BizTalk, SSIS, Web Services. Hands-on experience in BizTalk 2020, SSIS 2019, IIS 10.0+. Must have minimum 6 yrs experience in Operations and ITIL processes. Ability to work independently and if required lead a team of 5-10 members. Experience in customer facing role, team building & escalation management. Experience in analysing impact of critical changes and ability to drive P1/P2 incident calls & troubleshooting to resolve issues at earliest. Experience in installation, configuring, deployment and upgradation of BizTalk applications and web services. Experience with WCF-SAP, WCF-Custom, SQL, Oracle, FTP, SFTP, SMTP adapters. Nice to have knowledge of Cloud Integration adapters. Monitoring BizTalk applications with SCOM, BizTalk 360, and other monitoring tools. Nice to have experience in creating automation scripts and tools. Fluent communication skills in English. German language is an advantage. Willingness to work in 24*7 rotational shifts. Mandatory Skills: BizTalk .Experience: 5-8 Years .

Role Description:An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture .Must Have Skills:- ServiceNow ITOM modules: Discovery, Event Management, Service Mapping- Event correlation, smart correlation, and alert deduplication- CMDB architecture, CI class modeling, and reconciliation- Scripting in JavaScript and Glide API- Integration with monitoring tools: SCOM, PerfMon, NetScout- MID Server setup and troubleshooting- Automation using Flow Designer and IntegrationHubGood to Have Skills:- Experience with Agent Client Collector (ACC)- Exposure to cloud monitoring (AWS, Azure, GCP)- ITIL Foundation Certification - PowerShell / PythonJob Requirements: Key Responsibilities:- Administer and enhance ServiceNow ITOM modules- Develop custom scripts, probes, and sensors- Configure and optimize event correlation and alert rules- Integrate monitoring tools with ServiceNow- Maintain CMDB health and CI relationships- Collaborate with infrastructure and application teams- Troubleshoot MID Server issues- Automate workflows using Flow Designer and IntegrationHubTechnical Experience:Minimum of 6+ years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations.Professional Attributes:Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively.Educational Qualification and Certification:Bachelors or Masters degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist – ITOM are highly desirable.

Key Responsibilities: Monitor infrastructure (servers, applications, networks, databases, etc.) using tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, Grafana, or equivalent. Respond to alerts and incidents in real-time and ensure appropriate escalations as per defined SLAs. Perform initial triage, document issues clearly, and support L2/L3 teams in troubleshooting and resolution. Ensure all events, alerts, and incidents are logged,tracked, and updated in the ITSM tool (e.g., ServiceNow). Support onboarding and configuration of new assets and devices into the monitoring system. Generate daily/weekly performance and health reports for critical infrastructure. Collaborate with infrastructure, application, and security teams to refine monitoring thresholds and policies. Assist in continuous improvement initiatives including tuning alerts, eliminating false positives, and improving response times. Required Skills s Experience: 2+ years of experience in IT infrastructure monitoring or NOC environment. Hands-on experience with atleast one enterprise-grade monitoring platform (e.g., SolarWinds, SCOM, Nagios, PRTG). Basic understanding of Windows/Linux server operations, networking, and application architecture. Strong analytical and documentation skills. Good communication skills to coordinate with technical and non-technical teams. Willingness to work in shifts, including nights and weekends, as part of a 24x7

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai.

Role & responsibilities The position We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring. As the Lead Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions. This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance. Roles and Responsibilities Monitor System Performance: Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability. Troubleshooting and Issue Resolution: Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime. Capacity Planning: Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance. Incident Response: Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly. Monitoring Tools Management: Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications. Performance Analysis: Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities. Cloud Monitoring: Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively. Synthetic Monitoring: Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience. Documentation and Reporting: Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics. KPIs and Dashboards: Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management. Team Leadership: Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices. Skills Bachelor's degree in Computer Science, Information Technology, or a related field. (Master's degree preferred) Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role. Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools. Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization. Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks. Excellent analytical, problem-solving, and decision-making skills. Strong leadership, communication, and team collaboration abilities. Experience in publishing KPIs, dashboards, and other reporting mechanisms. Good to have : Relevant certifications such as ITIL Foundation, Certified Monitoring Professional (CMP), Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: SCOM (if available) are a plus Interested candidates please apply on the given link https://apply.workable.com/ezrecruiting/j/1217C832C7/

The Service Delivery Manager Infrastructure is responsible for overseeing the efficient and effective delivery of infrastructure services, with a focus on Windows Server (Wintel) and VMware platforms. This position plays a crucial role in ensuring system availability, performance, and resilience, while providing both strategic and technical leadership. The manager will be responsible for managing internal operations as well as external service providers to maintain high-quality service delivery, support incident and problem management, and drive continuous improvement initiatives. Key Responsibilities - Leading the delivery of infrastructure services for Windows Server and VMware environments. - Ensuring uptime, performance, security, and scalability of server infrastructure. - Managing day-to-day operations and SLAs across internal teams and external vendors. - Coordinating with application, network, and security teams to ensure seamless IT service delivery. - Acting as an escalation point for high-impact infrastructure issues. - Overseeing incident, problem, and change management processes. - Ensuring compliance with IT policies, standards, and regulatory requirements. - Developing and maintaining documentation for infrastructure services and processes. - Tracking KPIs and service metrics, and generating regular service delivery reports. - Contributing to budget planning, capacity management, and vendor evaluation. - Leading or supporting migration and upgrade projects, including cloud integrations (Azure/AWS). Qualifications & Skills - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 10 years of overall IT experience, with a focus on Wintel and VMware platforms. - At least 3 years in a service delivery or infrastructure operations management role. - Hands-on experience with Windows Server 2016/2019/2022, VMware vSphere, ESXi, vCenter, Active Directory, DNS, DHCP, and System Center Suite (SCCM, SCOM). - Familiarity with backup, disaster recovery, patching, and automation tools. - Experience with cloud platforms (Azure and/or AWS) is an added advantage. - Proven team leadership and stakeholder management experience. - Strong problem-solving, decision-making, and communication skills. - Ability to handle multiple priorities in a fast-paced environment. - ITIL certification is a plus.,

Role & responsibilities Provide support for Sompos global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance. Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users. Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans. Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability. Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience. Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance. Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc. Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure. Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner. Work evenings and weekends as required to support maintenance and project activities. Develop, test, and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of Azure Resource Manager Template Specs IAC (Infrastructure As Code) deployments. Maintain in-source control for change management. Prevent, diagnose, troubleshoot, and resolve IAC deployment errors, within Azure

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : Event ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture.Must Have Skills: - ServiceNow ITOM modules:Discovery, Event Management, Service Mapping- Event correlation, smart correlation, and alert deduplication- CMDB architecture, CI class modeling, and reconciliation- Scripting in JavaScript and Glide API- Integration with monitoring tools:SCOM, PerfMon, NetScout- MID Server setup and troubleshooting- Automation using Flow Designer and IntegrationHubGood to Have Skills: - Experience with Agent Client Collector (ACC)- Exposure to cloud monitoring (AWS, Azure, GCP)- ITIL Foundation Certification - PowerShell / PythonJob Requirements:Key Responsibilities:- Administer and enhance ServiceNow ITOM modules- Develop custom scripts, probes, and sensors- Configure and optimize event correlation and alert rules- Integrate monitoring tools with ServiceNow- Maintain CMDB health and CI relationships- Collaborate with infrastructure and application teams- Troubleshoot MID Server issues- Automate workflows using Flow Designer and IntegrationHub Technical Experience:Minimum of 3 years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations. Professional Attributes:Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively. Educational Qualification and Certification:Bachelors or Masters degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist ITOM are highly desirable. Additional Information:- The candidate should have minimum 6-7 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a highly skilled Senior Windows Engineer/Architect to join our team in Pune In this role, you will be responsible for designing, implementing, and supporting Windows-based infrastructure solutions, ensuring optimal performance, security, and scalability You will collaborate with cross-functional teams to enhance the architecture, provide guidance to junior engineers, and contribute to the overall success of our systems Key Responsibilities: Lead and manage Windows-based infrastructure, including design, deployment, and optimization Oversee server configurations, Active Directory, and Windows Server environments Implement system security measures, monitor performance, and troubleshoot issues Ensure systems are compliant with industry best practices and security standards Architect scalable, high-performance solutions using Windows technologies Collaborate with stakeholders to ensure system integration and smooth operation Provide technical mentorship to junior engineers, conducting code reviews and supporting their development Participate in capacity planning and disaster recovery strategies Ensure system availability, reliability, and performance metrics are consistently met Required Skills: Strong experience in Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy Expertise in Windows 2016/2019/2022 environments Experience in PowerShell scripting, automation, and system orchestration Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure Strong understanding of security protocols and best practices (eg, NTFS permissions, firewalls, VPNs) Expertise in system architecture, including high availability, disaster recovery, and backups Familiarity with containerization (Docker, Kubernetes) is a plus Experience with monitoring and troubleshooting tools (eg, Nagios, SolarWinds, Scom) Excellent problem-solving skills, with the ability to resolve complex technical issues Ability to work in a fast-paced, collaborative environment with cross-functional teams Technical Skills: Windows Server | Active Directory | DNS | DHCP | Group Policy | PowerShell | Automation | Cloud (Azure, AWS) | Security Best Practices | Disaster Recovery | Monitoring Tools (Nagios, SolarWinds) | Docker | Kubernetes

Role & responsibilities EXPERIENCE: At least 5 years of experience in IT operations. Expert knowledge of Systems Center Operations Manager (SCOM), at least 3 years as a SCOM administrator Strong Microsoft Server knowledge and experience Customer focus, the ability to analyse business requirements and translate these to technical solutions. Broad knowledge if IT Infrastructure and Applications Knowledge of System Center Orchestrator is desirable Knowledge of PowerShell Scripting is desirable Experience bridging SCOM with Azure Monitor in a hybrid observability setup is desirable.

Title - Windows Senior Analyst Department -Enterprise Infrastructure Services (EIS) - Windows Platforms Location - Bangalore, INDIA Reports To - Senior Technical Manager - Windows Platforms Level 3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Technology Infrastructure Services team and feel like youre part of something bigger. About your team If you are passionate about delivering change in a technological world, look to Fidelity. Enterprise Infrastructure Services (EIS): is responsible for managing all infrastructure components globally, supporting business delivery projects and delivering EIS projects. Infrastructure related to Platforms - WINDOWS , UNIX, Storage & Backup, Virtualisation, Middleware and Datacentre. About your role The role is responsible for delivering core Windows engineering, development & support, working within the global Windows support, projects & engineering team. This role will be focused on operational support, engineering and delivering a cloud-based platform and working towards a target operating model to support a product owner methodology. You will also require collaborative engagement with other platform engineering functions to ensure the business receives a consistently high service level from Technology Infrastructure Services as a whole. As part of the Global Windows Operations team you would be responsible for the Day to Day operations of the Windows Server environment located in EMEA India and APAC. The candidate will participate and be involved in all aspects of Platform support with opportunities to be involved in development & supporting fidelity project work. As this role supports a global team there may be a requirement to work within a UK shift pattern also. About you Experience and Qualifications Required for the role have been listed below. A Bachelor degree and Industry experience is mandatory Technical Overall 8-9 Years of experience in Windows Servers, SCCM, WSUS, SCOM Monitoring, Group Policy, Basic PowerShell, Windows Clustering. Hands on experience of Windows Server Operating systems i.e. Windows Server 2016 2022 is essential. Knowledge of Software update process, how to download, configure Windows update and schedule deployment using SCCM, WSUS and maintaining compliance using tools such as Nexpose. Knowledge of Windows Server operating systems Troubleshooting and Support. Understanding of Active Directory concept and Experience in AD, Group Policy Management. Experience in supporting in Hardware issues on Dell servers is essential. Good knowledge of any service Management tool such as Service Now tool for Change Management Incident Management. Candidate must be well orientated with Network, Backup and Storage technologies. Experience of working in a highly virtualised environment Non-Technical ITIL Ver3.0 Foundation Certificate in IT Service Management is desirable. Excellent communication skills and the ability to communicate technical issues in non-technical terms to business people Strong ability to work in a Dynamic Flexible team on a rotational basis. Having an ability to share knowledge and circulate information throughout the team with attention to details. Excellent analytical, problem solving & communication skills Service oriented, ability to work under pressure and to tight deadlines Organised with good attention to detail Experience within Banking or Finance related business and experience working with large distributed systems strongly recommended A Can Do attitude and a high level of commitment to customer service Ability to re-prioritise and organise rapidly to respond to changing business requirements Awareness of the impact of change to the business environment, and to support teams Good problem solving, documentation and presentation skills To take part in weekly cover rota, including out of hours on call support, as required

You should have experience in Citrix CVAD, DaaS, and Azure Cloud. Familiarity with Citrix CVAD/DaaS, Azure AVD, XenApp 7.X and later versions, NetScaler 11.x and later versions, MS Enterprise Windows Server 2016/2019, Hyper-V/Nutanix virtualization, Group Policies, Active Directory, image creation/management, SCVMM, SCCM, SCOM, UPM/FSLogix storage, iSCSI/Fibre channel, enterprise data continuity, networking, V-LANs, firewalls, switches, routers, DHCP/DNS, TCP/IP (IPv4/IPv6), SSL/VPN, and hardware is required. The primary location for this position is Hyderabad, with secondary locations in Bangalore, Pune, or Chennai.,

You have over 5 years of experience and will be working in a hybrid work mode with shifts from 9 AM to 6 PM. As a ServiceNow ITSM and Integration Specialist, your role involves identifying, designing, and delivering larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. Your responsibilities include having in-depth knowledge of the ServiceNow Platform, technology, development, integration, and modules to design, develop, implement, and test modules within agreed timelines, budget, costs, quality, and development standards. You should have hands-on ITSM process implementation experience on modules such as Incident Management, Problem Management, Change Management, and Knowledge Management. Additionally, you will be expected to have hands-on integration implementation experience and in-depth knowledge of designing and developing complex solutions for integrating ServiceNow with external tools like SalesForce, SCOM, MuleSoft, SnapLogic, Perspectium, and ServiceNow to ServiceNow Integration as per business needs. Understanding Inbound and Outbound Integrations, Rest and Soap services, and bi-directional integrations is crucial. Your role will also involve identifying and designing ServiceNow integration requirements, configuring ServiceNow ITSM application, and Service Portal in accordance with customer requirements and best practices. Collaborating with business stakeholders to gather and analyze requirements and translating them into technical specifications and solutions is essential. You will create UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer, as well as develop JavaScript server/client code and components like Script Includes, Business Rules, Client Scripts, and ACLs. You will also suggest and implement proposals for process improvements within projects once agreed. Providing technical documentation on modules/products, maintaining a high level of product and solution knowledge, driving business requirements, advising, mentoring, and providing hands-on assistance to team members, are also part of your responsibilities. You will develop and document best practice approaches, create and design user stories, assess solutions built by developers, and support system testing and systems integration testing. Supporting user acceptance testing, go-live, early life/warranty support periods, staying updated with the latest ServiceNow features and functionalities, and making recommendations for improvement are also important aspects of your role.,

Your Role Administer and maintain the System Center Operations Manager (SCOM) infrastructure across enterprise environments Perform regular updates, patching, and performance tuning of the SCOM platform Develop and maintain PowerShell scripts for automation, reporting, and system integration Design, deploy, and manage SCOM management packs, monitors, rules, and overrides Conduct root cause analysis and resolve SCOM-related issues and alerts Integrate SCOM with third-party tools such as ServiceNow, Azure Monitor, and Splunk Your Profile 4 to 12 years of experience in SCOM administration and enterprise monitoring Strong hands-on experience with SCOM components including agents, management packs, and alert tuning Proficient in PowerShell scripting for automation and customization Experience with ITSM tools like ServiceNow and monitoring integrations with Azure Monitor and Splunk Solid understanding of root cause analysis, alert management, and performance optimization What will you love working at Capgemini Work on enterprise-scale monitoring environments supporting global operations Gain exposure to cutting-edge monitoring tools and ITSM integrations Clear career progression from operations to architecture and leadership roles Be part of high-impact projects that drive observability, reliability, and operational excellence