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TEMS Consulting Professional

TEMS Consulting Professional

Infosys

3 - 5 years

6 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

dynatrace servicenow itsm appdynamics splunk oracle itil framework solarwinds remedy problem management oracle cloud change management bmc remedy salesforce pcf selenium incident management devops datadog troubleshooting jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Educational Requirements

Bachelor of Engineering

Service Line

Infosys Quality Engineering

Responsibilities

Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc.

Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.)

Hands on experience in change and deployment management in non-production as well as production environments

Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting,

SaaS Platform support (HPS/Salesforce/Oracle etc.) Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance,

Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium.

Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds)

Knowledge on DevOps pipelines, tool chains and their integration

ITIL V3 or V4 certification is an added advantage.

Preferred Skills:

Technology->Architecture->Architecture - ITIL

Technology->Infrastructure Security->IT Service Management

Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM

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TEMS Consulting Professional