406 Bmc Remedy Jobs

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on incident trends to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills.- Experience with incident management tools and processes.- Ability to work under pressure and manage multiple priorities.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have minimum 7.5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

IT Operations Automation tools like ServiceNow Orchestrator, BMC Atrium Orchestrator, HPE Operations OrchestratorObservability tools like Elastic, OpsRamp, Sciencelogic Strong experience in Implementation and Presales of AI Ops use cases using any of the Industry enterprise AIOps solutions such as Moogsoft, ServiceNow, Opsramp, Sciencelogic, Big Panda, etc Strong understanding and experience on Machine Learning algorithms for various AIOPS use cases such as classification, clustering, and anomaly detections Preferred ITIL certificationStrong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as a service, Software defined networks, servers, and storages AI & IA Skills:Strong understanding and preferably experience on Generative AI including LLM, embeddings, vectors, RAG, fine tuning, etc Strong understanding on Agentic AI concepts and appliability in AIOpsWorking knowledge and understanding on development of AI/ML models based on a widely used variety of ML algorithms like classifier algorithms (Linear, Logistics, decision tree, Bayes, Support Vector, KNN, Random forest), clustering / outlier algorithms (K means, mean shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc )Development experience on ML/NLP algorithms for IT Operations use cases Strong understanding and experience of IA including RPA, OCR, etc Presales Experience:Experience driving Presales for AI/AIOps in large deals for global customers for minimum 3 years Strong Presentation skills and customer handling skillsStrong experience in designing AI/AIOps Proposals, scope of works, effort estimates, Automation potential, etc for large deals in IT sourcing

About the Role: We are looking for a professional with an experience of 6 years in Workforce Management (WFM), reporting or data analysis within an IT service management or operations environment. Requirements: Experience in working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Hands-on experience working with ITSM tools (e.g. ServiceNow, BMC Remedy) for data extraction and reporting. Proven ability to translate raw data into meaningful insights and actionable recommendations. Proficiency in Excel, Power BI or other data visualization and reporting tools. Familiarity with ITIL processes and service management metrics. Ability to manage multiple reporting tasks and deadlines in a fast-paced environment. Certifications: Preferred ITIL v3 or v4 Foundation. Must hold Certifications in Data Analytics, Power BI or Excel. #LI-Onsite #LI-MK1

About the Role: We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment. Requirements: Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Experience working with ITSM tools and interpreting SLA/OLA performance data. Proven ability to manage vendor relationships and drive accountability in a collaborative manner. Strong understanding of ITIL and SIAM principles. Excellent communication, negotiation, and stakeholder management skills. Ability to analyze performance data and translate insights into actionable improvements. Proficient in ITSM platforms such as ServiceNow, BMC Remedy, or similar tools. Certifications: Mandatory requirement of ITIL v3 or v4 Foundation. Must have SIAM Foundation or Professional Relevant Vendor Management or Contract Management certifications (e. g. , CIPS, SIG, or equivalent) are a plus. #LI-Onsite #LI-MK1

You are a highly skilled Problem Manager - SIAM with 6 years of experience joining a dynamic team. Your role involves focusing on Problem Management and Root Cause Analysis in IT Service Management. Your responsibilities include: - Conducting thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. - Ensuring that recurring incidents are systematically reviewed and addressed using established RCA methodologies. - Creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. You should have the following qualifications: - At least 4-6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. - Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. - Sound analytical and investigative skills for identifying root causes and systemic issues. - Experience working in environments with ITIL-aligned processes. - Familiarity with managing problem records in ITSM platforms. - ITIL v3 or v4 Foundation certificate.,

Join our Team About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches. Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience. Risk and Impact Assessment Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service. Ensure risk assessments are conducted for all changes and contingency plans are in place. Stakeholder Communication Act as the primary point of contact for all change-related activities within the telecom organization. Continuous Improvement Analyze change management metrics and KPIs to identify areas for process improvements. Key Skills and Qualifications: Bachelor s Degree in IT, Telecommunications, or a related field. ITIL v4 Certification (or v3 equivalent) in Change Management is preferred. 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment. Strong understanding of telecom networks, systems, and infrastructure. Proven experience managing large-scale change projects with complex dependencies. Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers. Strong analytical skills to assess risks and impacts of changes. Experience with ITSM tools (e.g., BMC Remedy) and change management tools. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Bangalore Req ID: 772870

About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches. Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience. Risk and Impact Assessment Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service. Ensure risk assessments are conducted for all changes and contingency plans are in place. Stakeholder Communication Act as the primary point of contact for all change-related activities within the telecom organization. Continuous Improvement Analyze change management metrics and KPIs to identify areas for process improvements. Key Skills and Qualifications: Bachelor s Degree in IT, Telecommunications, or a related field. ITIL v4 Certification (or v3 equivalent) in Change Management is preferred. 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment. Strong understanding of telecom networks, systems, and infrastructure. Proven experience managing large-scale change projects with complex dependencies. Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers. Strong analytical skills to assess risks and impacts of changes. Experience with ITSM tools (e.g., BMC Remedy) and change management tools. Primary country and city: India (IN) || Bangalore Req ID: 772870

Seeking a highly skilled Problem Manager SIAM with 6 years of experience to join our dynamic team. Requirements: At least 4 6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. Sound analytical and investigative skills for identifying root causes and systemic issues. Experience working in environments with ITIL-aligned processes. Familiarity with managing problem records in ITSM platforms. Should conduct thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. Should ensure that recurring incidents are systematically reviewed and addressed using established RCA methodologies. Experience in creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. Should have ITIL v3 or v4 Foundation certificate. #LI-MK2 #LI-Onsite

Min 5 to max 8 years. A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications. Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Be a Litmus7 face at customer site collaborating with Litmus7 leadership. Must have knowledge of Production Application Support. Working experience in interacting with Team/Onsite/customers who provide 24x7 coverage, help & guidanceduring India's night coverage. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have excellent knowledge of ensuring reliability and scalability of applications. Should have excellent automation skills to automate repetitive tasks, reduce false alarms using python and or any other languages. Working experience on how to gather requirements on health of applications, services to monitor, setting service levels. Must have Level 1, Level 2 and Level 3 support experience in eCommerce platforms. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI ? Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy). Must know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

Responsibilities: Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage Through licenses management, highlight opportunities to target unused or restricted SW for reclamation Identify Hard and Soft cost savings for the customer Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle etc) in order to establish areas of risk and Software License Compliance Position for the clients. Participate in software compliance audits and remediation efforts Having Experience in License optimization & re-harvesting. Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies Ensure quality and timely delivery of customer requirements. Other Software Asset Management duties as assigned. Requirements: 6+ years of experience in a similar role Strong Excel and Dashboard skills Experience on industry leading SAM tools. SNOW/Flexera preferred. End to End Software License Life Cycle Experience including Knowledge and experience with complex datacenter software licenses for Vendors such as Microsoft, Oracle, IBM, Adobe, etc. Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytical thinking Preferences Degree in a technical field (preferred) An Industry recognized certification such as Certified Software Asset Manager (CSAM) or equivalent Experience working in a managed services environment and with virtual teams Experience with various database and spreadsheet tools SQL, Access, etc.

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required). CA-DNP

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

About The Role The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. About The Role - Grade Specific The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes.They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role mentors and builds strong delivery teams andmanages the customer relationships. They also assist sales in solutions and pre-qualification efforts and oversees multipledelivery areas.

About The Role Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. About The Role - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Providesmaintenance and support for all system in scope, installs, configures, and tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors Develops and executes plans for patching, maintainssecurity, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts complianceand quality checks, and identifies opportunities for improvements and efficiencies Skills (competencies)

Job Description : Should be excellent in communication ControlM with 3-5 Years experiences ControlM Admin and scheduling experiences Having good knowledge about monitoring jobs Should have experience on AFT module Hands on experiences on Control M EM, server, agent and experiences on Sterling integrator

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Remote Mandatory Key Skills itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*

As a Software Engineer at our company, you will be responsible for the implementation and operational support of BMC Discovery solutions. Your key responsibilities and duties will include: - Strong understanding and hands-on experience with BMC Discovery 11.x platforms - Creating custom reports based on customer requirements - Building and maintaining business application models using the start anywhere (SAAM & CAM) approach in ADDM - Generating custom software instances according to the application process in ADDM - Troubleshooting ADDM/Discovery scan issues across various infrastructure types (Unix, Windows, Appliance) - Writing TPLs (Technology Pattern Language) to improve discovery data quality and CMDB synchronization for custom attributes - Addressing discovery issues when application components stop being discovered - Backing up application models through ADDM and importing them when necessary - Integrating with BMC Remedy - Managing the Discovery Exception process - Setting up, supporting, and maintaining systems and applications during regular maintenance - Utilizing scripting knowledge (Unix, Perl, SQL) - Demonstrating excellent communication and presentation skills - Collaborating with BMC Vendor to resolve defects and bugs in ADDM - Providing Level-2 and Level-3 support for ADDM - Monitoring appliance health - Experience in ADDM Upgrade Qualifications required for this role: - Bachelor's degree in BE/B.Tech/ME/M.Tech/BSc/MSc/BCA/MCA - Minimum of 3+ years of experience - Previous experience in an Application Managed Services environment Join us in this dynamic role where you can showcase your expertise in BMC Discovery and contribute to the success of the team.,

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communication, and problem-solving skills. This role requires close collaboration with cross-functional teams and the ability to make key decisions under pressure. Experience in ITIL-based environments and familiarity with Service Integration and Management (SIAM) practices is highly desirable.Roles & Responsibilities:Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.Take ownership of team decisions, driving accountability and high standards.Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.Facilitate decision-making during incident bridges and drive the resolution process to conclusion.Provide innovative solutions to recurring problems both within the immediate team and across multiple teams.Facilitate training sessions, knowledge-sharing, and development plans to upskill team members.Monitor and analyze incident trends and performance metrics to proactively improve response strategies.Drive continual service improvement (CSI) initiatives and post-incident review (PIR) processes.Ensure proper documentation and adherence to SLAs, escalation paths, and governance protocols.Professional & Technical Skills: Must-Have Skills: 3+ years of hands-on experience in Critical / Major Incident Management.Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.Strong decision-making skills and the ability to remain composed under stress.Excellent verbal and written communication skills for engaging with stakeholders at all levels.Good-to-Have Skills: Knowledge and experience in Service Integration and Management (SIAM).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.Experience working in large-scale enterprise or multi-vendor environments. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : BMC Helix ITSM Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management principles and practices.- Experience with application design and architecture.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in BMC Helix ITSM.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Position -- Permanent Role ITIL Operations Support Manager Experience 10+ Years Location Chennai/Bangalore Work Mode Hybrid Shift Timing Afternoon (2pm – 10pm) About the Company Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations. About the Role: We are seeking an experienced and ITIL certified Operations Support Manager to oversee and enhance IT service operations, ensuring the delivery of high-quality IT support aligned with business goals. The ideal candidate will manage the daily operational activities, lead the support team, and implement ITIL best practices to improve efficiency and service quality. Key Responsibilities: Manage and lead the IT operations support team to deliver timely and effective resolution of incidents and service requests. Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management. Ensure operational activities align with defined IT service management (ITSM) frameworks and organizational policies. Monitor and report on service performance and compliance against SLAs, driving continuous service improvement. Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes. Conduct root cause analysis and develop preventive measures to minimize recurring issues. Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards. Lead capacity planning, availability management, and ensure the reliability and stability of IT services. Support IT audits and compliance requirements related to IT service management. Provide training, coaching, and mentorship to support team members. Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding of operational issues and solutions. Required Qualifications: ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred. Proven experience (10+ years) in IT operations management, service delivery, or support roles. Strong knowledge and hands-on experience with ITIL service management practices. Experience managing teams and driving operational excellence. Excellent problem-solving skills and ability to manage multiple priorities. Strong communication and interpersonal skills. Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell). Understanding of IT infrastructure, networking, and cloud services is a plus. Desired Attributes: Proactive and results-oriented with strong leadership qualities. Ability to work under pressure and in a fast-paced environment. Strong analytical skills and attention to detail. Customer-focused mindset with a commitment to service quality. Pay range and compensation package Competitive salary based on experience and qualifications. Equal Opportunity Statement We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Design, implement, and manage BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services Exp with CMDB and Discovery is must, (BMC Helix Dashboard)exp with managing CMDB data Required Candidate profile Must have an experience with Postgres SQL and other database languages reporting terms like Attributes, Filters, Joins & schema external data sources to import data into CMDB and manage

Incident Management, Work Order Management, Service Request Management, Problem Management, Change Management, Release Management, Asset Management, Configuration Database Management, Service Level Management Knowledge Management, Contract Management Required Candidate profile Supporting the Issues related to the below applications: Digital Workplace, Smart IT, Digital Workplace Catalog, Helix Dashboard, Remedy Single Sign, Mid-tier

Dear Candidates, Greetings from Mindgate Solutions!!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Technical Consultant, a very crucial role and position that will help the organization to take it to the next level. Looking for someone who is Dynamic, Energetic and convincing enough to understand the emerging trends and challenges in Digital Payments. Role & responsibilities Roles and responsibilities (FMST): Monitor the entire MADP software infrastructure and applications / interfaces / backend systems, and related application / web servers. Installation and maintenance of operating system, application, middleware and data- base, Will be responsible for backup and restoration activities for all platform components. Should take care of L3 support for customer complaints and platform issues in consultation with the on-site developers. Extend necessary support to the Banks team. Generation of various adhoc reports to enable the Bank team to monitor the availability and performance of the platform. Necessary technical support for monitoring, maintenance and customer support, covering client applications, interfaces and platform infrastructure, facility management, log analysis and technical support. Handle change requests along with UAT/security and deployment • Round the clock support services. Complaints and Audit support. Documentation of user manuals. Desired Skills (FMST): • Must have experience on multiple Hardware and Software Environments and be com fortable with complex heterogeneous systems environments • Should be a trained resource. Bank may cross verify the authenticity of information provided by the vendor. • Experience on working with One platform Preferred candidate profile Expertise experience on Linux/Unix Platforms. Hands on experience on SQL database(tables, Joints, etc.) Working on ITIL Process. Experience working on digital payments or fintech or BFSI domain. Experience handling team. Good to have knowledge on UPI payments. ITIL certified. Interested ones can share resume on elton.d@mindgate.in Kindly share below details - Total Exp: Relevant Exp: Current CTC: Expected CTC: Notice Period: Willingness to commute at Belapur location:(Yes/No): SSC, HSC, Graduation passing certificate :(Yes/No): Experience letters of all previous organizations:(Yes/No): Do you have PF in all organizations:(Yes/No): Open to work on Alternate Saturday:(Yes/No):

We are seeking an experienced BMC Remedy Developer to join our ITSM team. The ideal candidate will be responsible for the design, development, implementation, and support of custom workflows and applications built on the BMC Remedy (ARS/ITSM/CMDB) platform. Key Responsibilities: Design and develop BMC Remedy workflows, forms, and applications using AR System and BMC ITSM modules (Incident, Change, Problem, Asset, CMDB). Customize and configure BMC Remedy forms, active links, filters, escalations, and menus. Integrate Remedy with external systems via web services (REST/SOAP) or API integrations. Participate in all phases of the development lifecycle including analysis, design, implementation, testing, and deployment. Support ongoing Remedy maintenance, enhancements, upgrades, and troubleshooting. Ensure data integrity and system performance by performing routine health checks and fine-tuning Remedy applications. Prepare technical documentation and knowledge base articles for developed solutions and configurations. Work with stakeholders and end users to gather requirements and translate them into technical solutions. Required Skills: 5+ years of hands-on experience with BMC Remedy AR System, ITSM Suite, and CMDB. Strong understanding of ITIL processes and how they map to Remedy modules. Experience with Remedy Developer Studio and mid-tier web configuration. Expertise in filters, escalations, active links, forms, guides, and workflows. Experience integrating BMC Remedy with third-party tools via Web Services (REST/SOAP). Strong SQL knowledge for Remedy database analysis and troubleshooting. Excellent problem-solving and debugging skills. Good communication and documentation skills. Good to Have: Experience with BMC Helix ITSM or cloud deployments. Scripting experience in JavaScript , Shell , or Python . Familiarity with Smart IT , Digital Workplace , or Remedyforce . BMC certifications (e.g., BMC Certified Administrator , Developer ). Education Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field.

Role: BMC Remedy Developer Experience: 48 years (can be adjusted) Location: Bangalore or Gurgram Employment Type: Full-time Key Responsibilities: Design, develop, and customize BMC Remedy AR System applications (ITSM, Smart IT, CMDB, SRM, etc.). Develop workflows, escalations, filters, forms, and active links within BMC Remedy. Handle Remedy system upgrades, patch deployments, and performance optimization. Work closely with cross-functional teams to gather requirements and deliver solutions. Support integration with third-party systems via web services, APIs, or BMC Atrium Orchestrator. Create technical documentation, unit tests, and deployment guides. Troubleshoot and resolve Remedy-related incidents, defects, and enhancement requests. Skills Required: Strong experience in BMC Remedy ITSM Suite (8.x / 9.x / 20.x) including CMDB, SRM, and Smart IT. Proficiency in Remedy Developer Studio , AR System, and workflow development. Experience with JavaScript , Java , or Shell scripting is a plus. Understanding of ITIL processes and their implementation in Remedy. Hands-on experience with integrations (REST/SOAP APIs). Familiarity with BMC Atrium , BMC DSO, or BMC Helix is a plus. Excellent problem-solving and communication skills.