227 Bmc Remedy Jobs

As a BMC Remedy Developer, you will leverage your expertise in integrations methods such as REST and SOAP to design, develop, and implement solutions using BMC Remedy. With a minimum of 3 years of hands-on experience in BMC Remedy development, you will play a crucial role in meeting our organization's IT service management needs and integrating BMC Remedy with other systems. Your responsibilities will include designing and customizing BMC Remedy applications, collaborating with stakeholders to gather requirements, maintaining integrations, troubleshooting applications, and configuring BMC Remedy infrastructure components. Working closely with cross-functional teams, you will ensure seamless integration with other enterprise systems and contribute to code reviews to enhance the codebase quality. To excel in this role, you will need a Bachelor's degree in Computer Science or related field, strong knowledge of BMC Remedy development framework, proficiency in REST, SOAP, and web services integration methods, and experience in customizations, workflows, and forms design. Familiarity with IT service management processes, excellent problem-solving skills, and effective communication abilities are essential. Additionally, BMC Remedy certifications such as BMC Certified Developer will be advantageous. Staying updated with the latest BMC Remedy releases, patches, and best practices is crucial, and documenting technical specifications and procedures will be part of your routine tasks. Your proactive approach, both independently and within a team, will contribute to the success of our projects. This job offers competitive compensation, a collaborative work environment, and opportunities for professional growth. If you are a dedicated BMC Remedy Developer passionate about system integration and delivering high-quality solutions, we welcome your application.,

As a Remedy Admin, your primary responsibility will be to manage the design, implementation, maintenance, and continuous improvement of BMC Remedy. You will need to ensure the availability of Remedy, provide continuous operational support, and perform any necessary development and customization to align with business requirements. Your key duties and responsibilities will include: - Leading the review of Remedy design and implementation, identifying gaps in current practices, and overseeing mitigation activities. - Developing Remedy applications, workflows, forms, and integrations to meet specific business needs. - Managing the Remedy environment to ensure availability, performance, and security by applying patches and upgrades. - Developing reports, dashboards, and analyzing Remedy data for insights to support data-driven decision-making. - Leading and mentoring a team of Remedy developers, administrators, and analysts to foster collaboration and high performance. - Performing any other responsibilities as required by higher levels of supervision. To qualify for this role, you should have a Bachelor's Degree in Information Technology, Telecommunications, or equivalent from an accredited university. Additionally, you should have 6-9 years of experience in Remedy, with at least three years in a supervisory role for the lead level. For the specialist level, a minimum of four years of experience in Remedy or a related field is required. This position is based in Banglore/Whitefield with a Work From Office (WFO) schedule of 5 days a week. If you are someone who thrives in a dynamic environment, has a strong background in Remedy, and enjoys leading teams to success, this role might be the perfect fit for you.,

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written) Whilst these are nice to have, our team can help you develop in the following skills: Experience with BMC products like DWP, Helix platform, HSSO is preferable

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be designing and developing features for future product releases Business Workflows with Line of Businesses in HR, Finance, Legal, Finance , Telecom and close integrations with ITSM domain You will interact with Product Managers to understand the scope of new requirements and detailed use cases. You will work with Architect, UX and team members to come up with solid design , which is appealing to end users, scalable, performant and enterprise quality. You will work closely with customers and QA teams to provide quick resolution for product defects. You will work with geographically diverse cross-functional teams to coordinate the development work. To ensure youre set up for success, you will bring the following skillset & experience: 5 to 8 years of product development experience with a proven track record of delivering high quality commercial enterprise products using BMC Remedy ARS/ BMC Helix as a development platform . Proficiency and prior experience in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications. Very Good Exposure of Remedy Integrations using latest version of Remedy APIs, ARS workflow, Integrations with SRM, Incident, Change, Work Order, Smart IT, DWP and CMDB Module. Strong knowhow of functional and design aspects of the BMC Remedy ITSM Suite is a must. Experience in developing enterprise software products, in a fast paced, distributed, and agile development environment Exposure to customer use cases and practical knowledge of product usage . Experience of developing/accessing Web Services including good knowledge of REST protocols, Web development using Java-script/Jason will be an added advantage Good understanding of troubleshooting multi-layered application is required. Expertise in at least one database MSSQL, Oracle, ProstGreSQL Knowledge and basic working on Unix/ Linux OS Whilst these are nice to have, our team can help you develop in the following skills: Experience on SRM, BWF, DWP and DWP Catalog IS and PV Application Development Experience Product Upgrades Experience Full stack developer with backend (Java) and front-end (Angular) Handling SaaS space challenges including Deployment and monitoring DevOps Toolset : DevOps pipeline : Ansible playbooks, SaaS space challenges including Deployment and monitoring toolsSource Version Control System : Git, Gitlab, GitHubContinuous Integration Server : JenkinsCode Quality Analysis and Reporting: Sonarcube, FortifyArtifact Repository : NexusBuild Tools: Maven, Gradle, Grunt, NPM, Bower, Ant

The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, and end users updated. Responsible to escalate to service teams, senior management, and exec leaders to ensure appropriate awareness, engagement, and focus. Produces accurate and timely communications tailored to relevant audiences (Senior Leaders and internal Stakeholders). Build and evolve the practice of Incident Management across GTDA, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally. Problem Management: Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement. Conducts major problem investigations, driving the identification of root causes and ensuring the implementation of permanent fixes. Collaborates with DevOps and SRE teams to analyze incident trends, identifying patterns and underlying issues to prevent future incidents. Drives the implementation of problem management best practices and continuous improvement initiatives across the organization. Utilizes root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, Failure Modes and Effects Analysis (FMEA), and Kepner-Tregoe Problem Analysis. General Responsibilities: Applies ITIL (Information Technology Infrastructure Library) best practices for incident problem management to ensure systematic and structured processes. Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies. Impact Youll Make: Qualifications: Bachelor s degree or higher in Computer Science / Information Systems or a related field / work environment. Strong leadership, project planning, communication, and execution skills with the ability to lead by influence rather than reporting line during and after Major Incidents that have the potential for significant business impact, remaining calm, professional, and focused in high-pressure situations. Ability to communicate complex technical issues clearly and effectively to non-technical stakeholders and executive leadership. Strong proficiency and experience in technical troubleshooting, with broad expertise in core infrastructure technologies both cloud and on-premise (e.g. server, compute, storage, network, authentication, databases). Understanding of cloud-native tools and architectures, such as Kubernetes, Docker, and microservices Familiarity with Site Reliability Engineering (SRE) principals and practices, including service level indicators, service level objectives, and error budgets. Experience with monitoring and observability tools like Prometheus, Grafana, or Splunk to track system performance and identify issues. Knowledge of IaC tools like Terraform, CloudFormation, or Ansible Expert with root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, FMEA, and Kepner-Tregoe Problem Analysis. Experienced user of a trouble ticketing system (BMC Remedy, JIRA Service Management, or similar). Requirements: Flexibility to work within a Follow the Sun global shift ROTA, covering local daytime hours, including holidays and weekends, on a rotational basis. Ability to be on-call as part of an on-call rotation shared across all team members. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Advisor, IT Support

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

Lowes, a FORTUNE 100 home improvement company with over 1,700 stores in the United States and sales exceeding $83 billion, is committed to providing quality products and services to its customers. As a global leader in the industry, Lowes is dedicated to supporting communities through various initiatives aimed at enhancing living spaces, fostering skilled trades, and providing disaster relief. Lowes India, the Global Capability Center of Lowes Companies Inc. located in Bengaluru, plays a crucial role in driving technology, business, analytics, and shared services strategies. With a team of over 4,500 associates, Lowes India focuses on innovation across retail channels, AI/ML, enterprise architecture, supply chain, and customer experience. The center not only supports and launches innovative solutions but also prioritizes social impact and sustainability. The role of SD-WAN Infrastructure Operations Support is pivotal in ensuring the stability and efficiency of the SD-WAN service. Responsibilities include managing incidents, requests, work orders, maintenance, lifecycle management, incident response, problem management, daily administration, and other routine tasks. Key Responsibilities: - Translate business requirements and functional specifications into technical requirements to enhance the SD-WAN service. - Support and maintain SD-WAN infrastructure. - Participate in SD-WAN projects and operational support. - Collaborate with engineering teams to troubleshoot and resolve network issues in SD-WAN infrastructure. Qualifications: - Minimum 2 years of experience supporting a large enterprise network. - Proficiency in configuring and troubleshooting routing protocols like BGP and OSPF. - Experience in configuring and troubleshooting QoS, traffic shaping, and WAN transport technologies. Education & Certifications: - Bachelor's degree in computer science, CIS, or related field or equivalent work experience. - CCNA/CCNP/Equivalent certification is mandatory. Skills Required: - Hands-on experience with Cisco Routers, Switches, Palo Alto Firewalls, F5 Load Balancers. - Familiarity with ARUBA Wireless technology. - Ability to handle Internet service provider issues effectively. - Proficient in troubleshooting ISP, site, and store-related network infrastructure issues. - Strong understanding of IP Routing fundamentals and routing protocols. - Experience with BMC Remedy or equivalent ticketing tools. - Additional advantage: Experience with Aruba switches and familiarity with technologies from leading network infrastructure vendors. Join Lowes and be part of a dynamic team dedicated to transforming home improvement retail while making a positive social impact and contributing to sustainability efforts.,

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

We are looking for a skilled Product Owner ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives. Key Responsibilities: Act as the primary liaison between stakeholders and the development team for ITSM-related products and services. Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility. Translate business requirements into clear, actionable user stories and acceptance criteria. Lead Agile ceremonies including backlog grooming, sprint planning, and reviews for the ITSM development team. Collaborate closely with IT operations, service desk, infrastructure, security, and compliance teams. Continuously monitor product performance and user feedback to guide iterative improvements. Ensure alignment of the ITSM platform with ITIL practices and compliance requirements. Participate in UAT (User Acceptance Testing) and support release planning and deployment. Manage vendor relationships if working with third-party ITSM platforms like ServiceNow, BMC Remedy, etc. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 3+ years of experience as a Product Owner, Business Analyst, or similar role in ITSM domain. Solid understanding of ITSM processes (e.g., Incident, Problem, Change, Configuration, Request Management). Experience working with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong knowledge of Agile/Scrum methodologies. Excellent communication and stakeholder management skills.

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Serve as the first point of contact for onsite IT support within the Hyderabad location- Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc-)- Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup- Install, troubleshoot, and maintain locked-down laptops with standardized build images - Handle local site-level IT support tickets assigned from the central Service Desk - Perform Layer-1 network troubleshooting , such as cable testing, patching, and basic connectivity checks- Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation- Follow established ITIL processes and ensure timely ticket closure- Maintain IT asset inventory and assist in device handover, replacement, and recovery processes- Ensure compliance with IT policies, security guidelines, and user access controls- Coordinate with third-party vendors such as Internet Service Providers (ISP) , AV partners , and hardware OEMs for resolution of escalated issues or service delivery- Work in rotational shifts to provide extended support coverage- Required Skills and Qualifications: Diploma , any Degree in Computer Science or related field- 1 2 years of experience in an IT support or desktop support role- Basic understanding of VDI environments (e-g-, Citrix, VMware Horizon, Azure Virtual Desktop)- Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365- Familiarity with IT ticketing systems (e-g-, ServiceNow, BMC Remedy, etc-)- Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc-)- Ability to troubleshoot hardware and basic software issues independently- Excellent communication and customer service skills- Preferred Certifications (Optional): CompTIA A+ ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate

Employment Type Permanent Closing Date 24 July 2025 11:59pm Job Title Software Engineer-II Job Summary As a software Engineering Specialist , you thrive on collaborating with your team to design, build, and deliver innovative software applications and products that delight our customers. Your command of diverse skills, passion, curiosity, and ever-learning attitude will help us march toward building a world-class software organization. You will work closely with technical leads/designers and other stakeholders by building prototypes, evaluating different tech stacks, providing strong recommendations, delivering challenging propositions, and propelling overall productivity. Job Description Who We Are Telstra is Australia s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore. Focus of the Role As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role. What We Offer Flex appeal: choose where, when and how you work Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Employees are entitled to 12 paid holidays per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances What You ll Do Product & Technology - Software Engineering & IT develops and maintains Telstras software and IT systems, working on some really cutting-edge technologies. Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs. Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow. Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution. Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB. Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support. About You Minimum 7+ years of experience in BMC remedy Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting Experience on iPass and Webhooks Good knowledge of SRM , Knowledge Management , Atrium CMDB Remedy Workflow customizations using Developer Studio Basic ITIL Framework concepts Experience in proposing and implementing architecture of Custom integrations Experience in configuring and working on Remedy Server-group environment Previous experience of working overlay concept Experience on BMC Helix Deployment manager Should have ITSM integration experience with other remedy & web service integration. Experience in performance tuning and troubleshooting BMC Remedy AR Server issues Good in customer interaction.

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches. Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience. Risk and Impact Assessment Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service. Ensure risk assessments are conducted for all changes and contingency plans are in place. Stakeholder Communication Act as the primary point of contact for all change-related activities within the telecom organization. Continuous Improvement Analyze change management metrics and KPIs to identify areas for process improvements. Key Skills and Qualifications: Bachelor s Degree in IT, Telecommunications, or a related field. ITIL v4 Certification (or v3 equivalent) in Change Management is preferred. 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment. Strong understanding of telecom networks, systems, and infrastructure. Proven experience managing large-scale change projects with complex dependencies. Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers. Strong analytical skills to assess risks and impacts of changes. Experience with ITSM tools (e.g., BMC Remedy) and change management tools. Primary country and city: India (IN) || Bangalore Req ID: 769878

Join our Team About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations. Change Advisory Board (CAB) Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met. Telecom Infrastructure Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches. Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience. Risk and Impact Assessment Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service. Ensure risk assessments are conducted for all changes and contingency plans are in place. Stakeholder Communication Act as the primary point of contact for all change-related activities within the telecom organization. Continuous Improvement Analyze change management metrics and KPIs to identify areas for process improvements. Key Skills and Qualifications: Bachelor s Degree in IT, Telecommunications, or a related field. ITIL v4 Certification (or v3 equivalent) in Change Management is preferred. 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment. Strong understanding of telecom networks, systems, and infrastructure. Proven experience managing large-scale change projects with complex dependencies. Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers. Strong analytical skills to assess risks and impacts of changes. Experience with ITSM tools (e.g., BMC Remedy) and change management tools. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Bangalore Req ID: 769877

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Remedy Developer Qualification : BE / B.tech Relevant Experience : 4+ Years Must Have Skills : Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. • Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. • Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs. • Must have experience with direct database query technologies. Good to Have Skills : Ability to troubleshoot applications at the workflow and database level Managing CMDB data model and Asset Roles and Responsibilities : Your future duties and responsibilities Education and skills • Bachelors Degree and 4 or more years of BMC Remedy Development experience • Strong troubleshooting skills • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) • Experience with integration methodologies like REST, Web Services etc. • Experience of working on various Operating Systems, and Databases • Experience of working in latest Remedy versions on Helix. • Exposure to agile methodology and tools. Technical skills • Knowledge of BMC Remedy ARS. Location : Chennai CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4-5 LPA + Allownces and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune Share CV's - harshaghrs@gmail.com Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Position Title: L2 Ops Engineer - Compute REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Windows Server configuration and operational support Backup configuration Monitoring alert troubleshooting Identity and Access Management queries Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability with Azure and local infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support, file share, print server Veeam Backup Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool