605 Bmc Remedy Jobs

As a Senior Manager Technical Support Operations at our company, you will play a crucial role in leading our global support team to deliver world-class customer support and ensure operational excellence. Your responsibilities will include: - Overseeing and optimizing global technical support operations for timely issue resolution. - Managing and mentoring support engineers across multiple regions to foster performance and growth. - Handling critical customer escalations and ensuring quick, effective resolutions. - Defining and monitoring KPIs & SLAs to maintain service excellence. - Driving automation, AI-driven solutions, and ITIL-based processes for continuous improvement. - Collaborating ...

Role Overview: You will be responsible for designing, developing, and implementing ITSM and ITAM solutions using platforms such as ServiceNow, BMC Remedy, or similar tools. Additionally, you will customize and configure these tools to meet business requirements, develop workflows, scripts, and automation to enhance IT service delivery, and collaborate with IT and business teams to translate requirements into technical solutions. Your role will also involve performing data analysis and reporting on IT asset inventory, ensuring compliance with software licensing and asset management policies, troubleshooting issues related to ITSM and ITAM tools, providing demos to customers and presales, and ...

As an Engineer in our company, you will be responsible for the following: - Experience with network background, including understanding of switching, routing, and firewall concepts. - Hands-on experience in any of the Load balancer / Application Delivery Controller products. - Integration, configuration, administration, and troubleshooting of LB or ADC products. - Strong troubleshooting skills on TCP/IP, Http/Https, SSL/TLS, and DNS protocols. - Handling issues related to platforms and application management of any LB or ADC products. Nice-to-have skills include: - Knowledge of routing protocols such as OSPF, RIP, BGP, Static. - Understanding of switching technologies like STP, RSTP, VTP, VL...

Role OverviewWe are seeking an experienced BMC Remedy Digital Workplace Administrator (SysAdmin ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment. The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native). The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices. Key Responsibilities- Design, configure, and rebuild se...

Role OverviewWe are seeking an experienced BMC Remedy Digital Workplace Administrator (SysAdmin ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment. The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native). The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices. Key Responsibilities- Design, configure, and rebuild se...

Role OverviewWe are seeking an experienced BMC Remedy Digital Workplace Administrator (SysAdmin ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment. The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native). The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices. Key Responsibilities- Design, configure, and rebuild se...

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing...

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Job Description Role Purpose The purpose of this role is to analyse, identify, rectify recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of secur...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve inci...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)I...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions.Candidate must be willing to work in rotational shiftUnderstand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team

Your role and responsibilities As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : TWS Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :We are looking for an experienced and proactive Tidal Workload Automation Specialist to join our team. The ideal candidate will have a minimum of 4 to 5 years of hands-on experience with Tidal Workload Automation (formerly Cisco Tidal), along with a solid understanding of job scheduling, batch ...

Description and Requirements CareerArc Code CA_UT #LI-UT1 Hybrid: #LI-Hybrid This Is Helix. Powered by You. At BMC Helix , we don t do ordinary. We re the AI-native engine behind the world s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWere here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we re s...

We are looking for a skilled professional with 6-8 years of experience to lead our team in integrating Maximo solutions. The ideal candidate will have a strong background in consulting and recruitment services, with excellent leadership skills. Roles and Responsibility Lead the integration team in designing and implementing Maximo solutions. Collaborate with cross-functional teams to identify business requirements and develop technical solutions. Develop and maintain technical documentation for Maximo integrations. Troubleshoot and resolve complex technical issues related to Maximo integrations. Mentor junior team members to enhance their skills and knowledge. Ensure timely delivery of high-...

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problem...

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problem...

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problem...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Configure and support SAP SD processes. Deliver OTC, pricing, billing, and logistics solutions. Integrate with MM and FI/CO modules.

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...