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ITSM Automation Consultant

ITSM Automation Consultant

Infosys

5 - 10 years

8 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

workflow automation servicenow itsm stakeholder engagement itom css sharepoint salesforce data loader java git xml html jira visualforce python project management business analysis remedy triggers javascript bmc remedy bmc pi itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Key Responsibilities:
Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix
Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability
Integrate and automate service management processes across incident, change, problem, and asset management
Collaborate with stakeholders to identify automation opportunities and define technical requirements
Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities
Ensure compliance with ITIL standards and enterprise governance policies
Provide technical leadership and mentorship to junior consultants and developers

Additional Responsibilities:

Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
Good knowledge on software configuration management systems
Awareness of latest technologies and Industry trends
Logical thinking and problem solving skills along with an ability to collaborate
Understanding of the financial processes for various types of projects and the various pricing models available
Ability to assess the current processes, identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Client Interfacing skills Project and Team management

Technical and Professional Requirements:

Required Skills & Experience
:
Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist
Experience with BMC Helix, BMC Remedy, and RemedyForce platforms
Proficiency in scripting and workflow automation within ITSM environments
Understanding of ITIL processes and service management best practices
Ability to design scalable and maintainable automation solutions
Excellent communication and stakeholder engagement skills

Preferred Skills:

Technology->Infrastructure- Administration
Monitoring->Remedy-Design and Remedy-Administration->Service Now
Technology->Infra_Tool Administration-ITSM->ServiceNow
Technology->Infra_Tool Administration-ITSM->ServiceNow-ITOM

Educational Requirements

Bachelor of Engineering

Service Line

Global Delivery.

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