83 Bmc Jobs

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About the job About NCR NCR Atleos Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking. NCR Atleos is headquartered in Atlanta, Ga., with 21,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.The NCR Atleos Lead Developer Monitoring and Scheduling tools is responsible for maintaining the core set of tools which monitoring, maintain and schedule job for the infrastructure and applications. The person will need to work across the NCR Atleos I&T application teams and across the Datacenter infrastructure teams to manage changes to the various tools. The person will need to ensure tools are maintained on a support release, are patch properly and new capabilities are deployed timely. Essential Functions, Responsibilities & Tasks may include: Managing the day-to-day execution of Monitoring and Scheduling tools Partner across the organization to drive enhancements via user stories Provide on process compliance metrics on tools for SW audits Establish Roadmap of opportunities for next 24 months Qualifications BA/BS degree or equivalent work experience 5 years of experience with various infrastructure tools 5 years of corporate work experience 2 years experience using AppDynamics 1 year experience using BMC Control_M scheduling tool Demonstrate ability to partner affectively across a large Enterprise organization Demonstrated ability to document processes, knowledge articles, training materials and train others Demonstrated ability to support and troubleshoot complex issues EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

SUMMARY BMC Helix ITSM Location Hyderabad (Onsite) Experience Range 2+ Years Notice Period Immediate We are seeking an Infrastructure Engineer to join our team in Hyderabad. As an Infrastructure Engineer, you will be responsible for defining requirements, designing and constructing data center technology components, and conducting testing using BMC Helix ITSM. You will collaborate with cross-functional teams, troubleshoot technical issues, and ensure the smooth operation of the infrastructure. Roles & Responsibilities Collaborate with cross-functional teams to define requirements, design and construct data center technology components, and conduct testing efforts. Troubleshoot technical issues related to BMC Helix ITSM and ensure the smooth operation of the infrastructure. Ensure compliance with industry standards and best practices for infrastructure design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills Must To Have Skills: Proficiency in BMC Helix ITSM. Good To Have Skills: Experience with ServiceNow IT Service Management. Strong understanding of infrastructure design and implementation best practices. Experience with troubleshooting technical issues related to infrastructure components. Familiarity with industry standards and compliance requirements for infrastructure design and implementation. Additional Information The candidate should have a minimum of 2 years of experience in BMC Helix ITSM. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful infrastructure solutions. This position is based at our Hyderabad office. Requirements Requirements: Minimum of 2 years of experience in BMC Helix ITSM. Educational background in computer science, information technology, or a related field.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will engage in problem-solving and decision-making processes that contribute to the overall success of the projects you oversee. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and DevOps.- Ability to configure and customize BMC Helix ITSM applications to meet specific client requirements.- Familiarity with integration techniques and tools to connect BMC Helix ITSM with other systems. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ControlM Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Conduct regular team meetings to discuss progress and challenges- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration- Strong troubleshooting skills in ControlM environment- Experience in scheduling and monitoring ControlM jobs- Knowledge of ControlM automation and job flow management- Good understanding of Unix and Windows operating systems Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Overview Remedy Developer Sustaining & Maintenance Focus (On-Premise, Remedy 7 and Above) Overview We are seeking an experienced Remedy Developer with strong familiarity in on-premise BMC Remedy environments, version 7 and above, to join our team. This role primarily focuses on sustaining and maintaining existing Remedy ITSM systems deployed on-premise, ensuring system stability, troubleshooting issues, and delivering minor enhancements. The ideal candidate thrives in a maintenance-driven environment and has proven skills in supporting complex on-prem Remedy landscapes. Responsibilities Key Responsibilities Provide ongoing administration, monitoring, and maintenance of on-premise BMC Remedy systems (version 7 and above), including servers, mid-tier, core application, and database components. Troubleshoot and resolve Remedy application and infrastructure issues, delivering Level 3 support to end-users and internal stakeholders. Manage Remedy system health, including multi-application server configurations, performance tuning, and patching/upgrades in on-prem environments. Implement minor enhancements, bug fixes, and workflow optimizations to improve existing on-prem Remedy applications. Collaborate closely with infrastructure, database, and security teams to ensure Remedy on-prem environments are secure, stable, and compliant with IT policies. Track, document, and communicate system changes, incidents, and resolutions to project leads and management. Adhere strictly to IT security, data governance, and system administration best practices for on-prem deployments. Participate in periodic on-call rotations to support Remedy systems outside regular business hours. Maintain up-to-date technical documentation, runbooks, and user guides reflecting the on-prem Remedy environment. Stay informed on Remedy best practices, ITIL standards, and vendor updates relevant to on-prem sustaining operations. Required Qualifications Minimum 5 years of experience supporting and developing in on-prem BMC Remedy environments, with strong familiarity of Remedy version 7 and above. Experience configuring and customizing Remedy ITSM Suite (version 7, 8.x, or 9.x) in on-prem deployments. Proven troubleshooting skills resolving Remedy system and application issues in on-premise settings. Deep knowledge of Remedy AR System architecture, Developer Studio, and Atrium CMDB in on-prem environments. Proficiency in SQL, JavaScript, XML, and Remedy workflow/configuration. Solid understanding of ITIL processes, especially incident, problem, and change management. Experience with Remedy system administration tasks including multi-tier architecture support, server configurations, and patch management. Strong communication skills and ability to document technical processes and solutions. Bachelors degree in Computer Science, Information Technology, or equivalent work experience. Preferred Qualifications Experience with Remedy Helix SaaS/Cloud is a plus, but primary focus remains on on-premise Remedy. Familiarity with VMware ESXi, Windows Server platforms, and database management in on-prem Remedy environments. Experience automating sustaining tasks through scripting. Comfortable working within ITIL-driven, operational support teams. Exposure to ITSM reporting and monitoring tools for on-prem Remedy. Additional Information This role is predominantly sustaining and maintenance-focused, supporting critical on-premise Remedy ITSM systems. Occasional minor enhancements and optimizations will be part of the work scope. Candidates must be comfortable working in a support-driven environment with on-call responsibilities to ensure Remedy system availability and performance.

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Location Bangalore/ Chennai Experience: 4 "“ 6 Years Number of openings 1 What awaits you/ Job Profile Implement operational strategies, policies, and procedures. Manage day-to-day operations to meet production targets. Enhance productivity, particularly in onPrem operations. Support backend development for client applications. Set up infrastructure monitoring and alerting systems and develop dashboards. Manage Microsoft IIS and batch jobs operations. Utilize initial Python experience for scripting and automation. Coach and support team professional growth. Support script troubleshooting and optimization. Manage updates from old to new infrastructure. Propose efficiency improvements. Participate in application cloud migration. What should you bring along 8-12 years experience in Operations Management, with strong leadership and organizational skills. Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. Operations experience in Payara on Linux Scripting and automation expertise for On Premise infrastructure. Infrastructure monitoring, alerting systems, and dashboards setup. Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Good to have Technical skills Reporting/Visualization tools like Tableau / Power BI. Basic experience with Python. Familiarity with cloud-based operations and DevOps practices. Experience with Java and GlassFish platform. Jira/Confluence

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th June 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park (SP1) , Phase 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Carry updated resume, any govt ID printout and one passport size photo. Required Information Details 1 Role BMC TrueSight Developer 2 Required Technical Skill Set BMC TrueSight Suite (TSIM, TSOM, TSPS, Patrol) Desired Experience Range Minimum 5 years' experience in development Location of Requirement -Pune Desired Competencies (Technical/Behavioral Competency) Must-Have 1. BMC TrueSight configuration and administration 2. Event Management and Montoring configuration 3. Support for for TrueSight integrations 4. ITIL knowledge Good-to-Have 1. Remedy Experience 2. TrueSight (mrl) alert handling development 3. Application Monitoring tools (e.g. TrueSight Synthetic, Application Dynamics,New Relic,DataDog) 4. Automation tools (e.g. TrueSight Orchestration) 5. Server support knowledge Responsibility of / Expectations from the Role 1 L2 and L3 Break/fix Support and service request configurations 2 Custom development integrations and event handling 3 Integration Support - SNMP, email, msend, APIs 4 Pactching and Lifecycle upgrades

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: BMC Helix Operations Management AIOPS. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Truesight Server Automation. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

locationsMUMBAI, IND time typeFull time posted onPosted 30+ Days Ago job requisition idR1146353 . NCR ATLEOS About The Role Team Leader ; Location Mumbai, India . Job Title Team Leader SOC L1 Monitoring. Reports to IT Infra Manager. About The Role We are seeking a highly skilled and motivated Team Leader for our Server Operations L1 Monitoring team. The successful candidate will be responsible for overseeing a team that manages Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M, including the scheduling work of BMC Helix Control-M. This role requires a proactive leader with a strong technical background and excellent team management skills. Key Responsibilities Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support. Oversee the use and maintenance of Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M. Ensure timely and accurate scheduling work using BMC Helix Control-M. Monitor system performance and troubleshoot issues to ensure optimal operation. Develop and implement monitoring strategies and procedures. Provide training and support to team members. Collaborate with other IT teams to resolve complex issues. Prepare and present regular reports on system performance and team activities. Maintain up-to-date knowledge of industry trends and best practices. All other leadership roles and responsibilities like preparing roster, Leave and Attendance management, etc. Requirements Minimum 5 years of experience with Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M. Proven experience in a leadership or supervisory role for minimum of 3 years . Strong understanding of IT infrastructure and monitoring tools. Excellent problem-solving and analytical skills. Ability to work in a fast-paced, 24x7 team. Strong communication and interpersonal skills. Relevant certifications in Azure, Oracle, SolarWinds, or BMC Helix Control-M are an added advantage. Qualifications Bachelors degree in computer science/information technology / or a related field, or equivalent experience. Experience with scheduling work in BMC Helix Control-M. Familiarity with ITIL processes and best practices. Ability to manage multiple tasks and priorities effectively. Work Environment This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations. Offers of employment are conditional upon passage of screening criteria applicable to the job.

Meet the Team The Cisco Distributed System Engineering (DSE) group is at the forefront of developing products that power the largest networks in the world. The networking industry is going through a massive transformation to build the next generation infrastructure to meet the needs of AI/ML workloads and continuously increasing internet users and application. We are uniquely positioned to capture that market transition. This team builds products by harnessing the potential of open-source technologies while pushing the boundaries on Systems and Silicon Architecture. They are the developers and leaders who are passionate about tackling complex technology, building large scale distributed systems and comfortable working with open-source communities and technologies. Your Impact As a Senior Engineering Manager, you will manage a group of engineers, technical leads and collaborate extensively with other engineering managers across geography. You will be involved with a fast-paced work environment and responsible for end-to-end product development and production support. The SONiC team in DSE is looking for awesome talented leaders to build the Next Generation NOS, SONiC, for Datacenter Enterprise customers and Service Providers. In this role you will: Manage at least 5-8 full time employees responsible to design and develop high quality networking products. Lead and own the development, and deployment of software solutions leveraging SONiC to interface with hardware infrastructure and platform-level components. Own delivery milestone and quality metrics. Collaborate with hardware teams to enable optimal hardware-software interactions and expose hardware capabilities through SONiC interfaces. Actively participate in the system architecture and design discussions. Coordinate cross-functional activities between software, hardware, QA, and systems integration teams. Collaborate with product management and customers to understand use cases, gather requirements, and align deliverables with business objectives. Lead the evaluation and adoption of new tools, technologies, and methodologies to accelerate development and testing cycles. Act as a key liaison with open-source SONiC communities, contributing to upstream development and leveraging community innovations. Minimum Qualifications Around 18-20 years of work experience with minimum 5 years of hands on management experience. You have managed at least 5-8 full time employees.Good in hiring and retaining top talents across grades. You are an experienced leader with a successful track record of leading product teams responsible to design and develop high quality networking products. Involved in performance evaluation, salary planning, budgeting and forecasting. Experience with platform infrastructure such as ASIC drivers, NPU, BMC, Optics and network OS development.Experience working with virtualization, containerization, and orchestration frameworks such as Docker, Kubernetes and/or similar Experience leading teams or technical projects in a complex development environment. Extensive software development experience with Linux based platforms or other like network operating systems such as SONiC. Enjoy leading fast paced, high performance agile development teams. You like leading the team from the front, identify team strengths, build in-house talent and competencies. Quick learner, self motivated. Proponent of innovation and process improvements in the team with a focus on improving team productivity.Excellent written and verbal communications and negotiation skill. Preferred Qualifications Experience in CI/CD pipelines and automated testing frameworks Experience with platform level security requirements and compliance frameworks Exposure to SONiC or experience working with the SONiC open-source community Knowledge of hardware abstraction layers and SDKs from major networking silicon providers (such as Broadcom, Marvell, Mellanox etc)

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs, developing and testing applications, and ensuring they align with business objectives. You will also troubleshoot and resolve any application issues that arise, ensuring smooth functionality and user satisfaction. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and maintain applications based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Design, code, and test software applications using BMC Helix ITSM. Troubleshoot and resolve any application issues that arise. Ensure applications align with business objectives and meet quality standards. Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM. Good To Have Skills:Experience with ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ITSM processes using BMC Helix ITSM. Knowledge of ITIL framework and its application in IT service management. Familiarity with IT service management tools and technologies. Ability to analyze and troubleshoot application issues. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 3 years of experience in BMC Helix ITSM. This position is based in Pune. A Bachelor's Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design process Conduct regular team meetings to ensure alignment and progress Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM Good To Have Skills:Experience with BMC Helix Discovery Strong understanding of IT service management processes Knowledge of ITIL framework Experience in application design and development Ability to translate business requirements into technical solutions Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix ITSM This position is based at our Pune office A NA is required Qualifications NA

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM.Experience5-8 Years.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Back At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru We're seeking a dedicated Site Reliability Engineer to join our team In this role, you will be responsible for maintaining the reliability, scalability, and performance of our systems You'll implement best practices for monitoring, incident response, and automation to ensure seamless operations Your expertise will help us build resilient infrastructure, reduce downtime, and enhance the overall user experience Key Responsibilities Experience working with various monitoring tools (eg ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus) Ensure monitoring and self-healing strategies are implemented and maintained to proactively prevent production incidents Perform root cause analysis of production issues Design and manage on call and escalation processes- Nice to Have Participate in design reviews and production reviews for new features, products, or pieces of infrastructure Designing and implementing ELK (Elasticsearch, Logstash and Kibana) stack, Prometheus and Grafana solutions for monitoring and alerting Debug production issues across services and levels of the stack Establish KPIs to demonstrate maturity, efficiency, and value to our business partners Works as an integral part of the DevOps team with complimentary skills and common goals L3 Support experience is an asset Work to create a Release management process and help with Out-of-business-hour deployments and support (Rotation with team members) Familiar and comfortable with agile development techniques Technology Skills (Mandatory) ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus Required Qualifications To Be Successful In This Role Bachelors degree in computer science engineering, or related field 8 -10 years of experience as a SRE Proven experience as an SRE, DevOps engineer, or similar role Strong programming skills in languages such as Python, Go, Java, or Ruby Strong problem-solving skills and ability to work under pressure Excellent communication and collaboration skills Flexible to work in EST time zones ( 9-5 EST) Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Total years of experience 5 to 8 years BMC years of experience 3 to 5 years Key Responsibilities Solution DevelopmentDesign, develop, and implement BMC Helix applications and solutions tailored to business requirements. IntegrationIntegrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow. BMC Discovery and CMDB healthEnsuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery CustomizationCustomize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical SupportProvide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations. DocumentationCreate and maintain detailed technical documentation, including design specifications, testing plans, and user guides. CollaborationWork closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. TrainingProvide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous ImprovementStay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation. SupportSupport issues related to the applicationsDigital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management ConfigurationConfigure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML. ReportingCreate Reports, Dashboards, and distribute reports. OthersRespond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Requirements: 1. Design, develop, and maintain orchestration workflows to automate IT and business processes. 2. Monitor and optimize system performance, ensuring high availability and reliability of orchestration solutions. 3. Troubleshoot and resolve issues related to TrueSight Orchestration workflows, integrations, and configurations. 4. Collaborate with cross-functional teams to identify automation opportunities and define workflows to improve efficiency. 5. Provide technical support and guidance to internal teams and end users regarding TrueSight Orchestration functionalities. 6. Maintain documentation for workflows, configurations, and system updates. 7. Follow ITIL best practices for incident, problem, and change management. Experience : 3 to 10 years Location : Across all Infosys DCs

6+ years of strong mainframe experience on the skills Cobol, JCL, DB2, Stored Procedures Having JAVA experience will be preferred Hands on experience on the tools IBM File Manager for DB2, MVS, Move for DB2, BMC, IBM Debug tool, ENDEVOR, QMF, SPUFI, Selcopy Good experience in Application Production Support and Development activities Experience in full software development life cycle/ Operational framework/ AGILE process methodologies Should have exposure on ITPM, IT Security controlsCobol, JCL, DB2, Stored Procedures, JAVA Keywords Cobol,JCL,DB2,Stored Procedures,JAVA,BMC,IBM Debug tool,ENDEVOR,QMF,SPUFI,Mainframe Development*

BMC is looking for a Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written)

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously . Skills/Experience: Candidate must possess a Bachelors Degree. Should have 5-7 years of IT experience. Should have worked in Applications Managed Services and Consulting Services environment Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations. Extensive experience maintaining BHOM /TSOM within a high distributed complex environment. Excellent organization and communication (both written and oral) skills Able to work both autonomously and in teams Self-starter and good decision-making skills Strong analytical skills with a methodical approach to fault resolution Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking, and database concepts Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English (verbal and written). Willing to work in shifts, weekend and on-call support will be required.