ITSM Automation Consultant

Infosys

5 - 10 years

15 - 30 Lacs

hyderabad pune bengaluru

Posted:None| Platform:

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Skills Required

servicenow now assist itom itsm automation itsm

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role Summary:

ITSM Automation Consultant

Key Responsibilities:

Architect and implement automation workflows within ITSM platforms including
ServiceNow (SNOW)
and
BMC Helix
.
Leverage modules such as
ITOM
,
Performance Insights (PI)
, and
NowAssist
to drive service efficiency and reliability.
Integrate and automate service management processes across incident, change, problem, and asset management.
Collaborate with stakeholders to identify automation opportunities and define technical requirements.
Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities.
Ensure compliance with ITIL standards and enterprise governance policies.
Provide technical leadership and mentorship to junior consultants and developers.

Required Skills & Experience:

Strong hands-on experience with
ServiceNow
modules:
ITOM
, PI, NowAssist.
Experience with
BMC Helix
,
BMC Remedy
, and
RemedyForce
platforms.
Proficiency in scripting and workflow automation within ITSM environments.
Understanding of ITIL processes and service management best practices.
Ability to design scalable and maintainable automation solutions.
Excellent communication and stakeholder engagement skills.

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