15 Now Assist Jobs

As a prominent cloud consulting and IT service provider deeply rooted in India and based in Singapore, we have earned the trust of clients worldwide with our expertise and innovation in cloud operations, cyber security, and managed services. We are currently looking for an experienced ServiceNow Architect who specializes in Conversational Catalog creation and traditional catalog conversion within the ServiceNow (SNOW) platform. In this role, you will be responsible for leading design and implementation efforts to improve user experiences through natural language interactions and optimizing catalog workflows across enterprise service domains. Key Responsibilities: - Possess a minimum of 8 years of IT experience with at least 4 years dedicated to ServiceNow platform architecture. - Demonstrated expertise in designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist. - Solid understanding of ServiceNow Service Catalog, Request Management, and Flow Designer. - Proficiency in topic flow design, dialog creation, NLU training, and contextual triggers. - Hands-on experience in integrating Virtual Agent with external systems or back-end workflows. - Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting. - Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications. - Exceptional problem-solving and communication skills. Skills & Qualifications Expertise: - Certified ServiceNow System Administrator (CSA) and Application Developer (CAD). - Hands-on experience with Virtual Agent, Employee Center, and CSM/ITSM modules. - Strong knowledge of Flow Designer, Integration Hub, and NLU AI. Catalog Conversion: - Proven track record in converting static catalog items to dynamic, AI-driven interactions. - Experience with Dialog flow, Rasa, or Microsoft Bot Framework (optional but a plus). Proficiency: - Proficient in JavaScript, Glide Script, REST/SOAP APIs, and ServiceNow AI/ML capabilities. - Familiarity with Now Assist, AI Search, and Predictive Skills. Qualifications: - Experience in multi-departmental catalog rollout (HR, IT, Facilities, etc.). - Familiarity with MS Teams integration or Conversational AI ecosystems. - Exposure to GenAI or LLM-based integrations with ServiceNow (an advantage). This is an exciting opportunity for someone with a strong background in ServiceNow architecture and Conversational Catalog solutions to enhance user experiences and drive innovation across enterprise service domains.,

As an Assistant Vice President - Global Technology, you will be responsible for leading the design, building, and maintenance of our company's ServiceNow projects. Your role will be crucial in enhancing the utilization of ServiceNow, ensuring seamless operations, and driving innovation. The ideal candidate should possess in-depth knowledge of ServiceNow, demonstrate strong leadership skills, and have a track record of successfully delivering ServiceNow projects. To qualify for this role, you should hold a B.Tech. / MCA or equivalent degree and possess relevant certifications such as Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and Certified Application Developer (CAD). Additional certification in CIS ITOM is optional but advantageous. Your technical expertise should include a sound understanding of architectural best practices in ServiceNow, proficiency in ServiceNow development encompassing scripting languages (JavaScript, GlideScript), APIs, integrations, and web technologies (HTML, CSS, XML). Experience with NOW Mobile App, NOW Virtual Assistant, and NOW Assist is desirable. You should excel in project management, exhibit strong leadership qualities, and possess excellent communication skills. Key responsibilities in this role involve overseeing the company's ServiceNow platform, leading the design and enhancement of ServiceNow solutions, ensuring compliance with company standards and best practices, managing development tasks, tracking costs and value, staying updated on ServiceNow products and technologies, collaborating with stakeholders, and supporting the ServiceNow support team. You will also be involved in handling tough ServiceNow support issues, monitoring daily tasks on the ServiceNow platform, analyzing incidents and resolving problems, overseeing the creation and maintenance of reports and dashboards, managing instance administration, setting up workflows and forms, handling system integrations, and participating in meetings to explore new ServiceNow applications. To succeed in this role, you should have extensive experience as a ServiceNow Architect, a deep understanding of various ServiceNow modules (ITSM, ITOM, ITBM, HR, CSM), expertise in ServiceNow development, familiarity with ITIL processes, proficiency in Agile and Waterfall methodologies, and the ability to optimize ServiceNow instances for improved performance. Strong communication, teamwork, leadership, analytical, problem-solving, and troubleshooting skills are essential for this position. Experience with development methodologies and helpdesk software will be beneficial in fulfilling the responsibilities effectively.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

Designation : Servicenow Developer (ITSM + CSM) Experience : 5+ Years Work Mode: Remote Notice Period: Immediate Joiners/ Serving Notice Period Job Description : Mandatory skills: ITSM + CSM Basic Qualifications: 5+ years of experience in ServiceNow implementations and optimizations 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module 3+ years of experience in ITSM and CSM Pro. Experience in Now Assist and Virtual Agent configurations. Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices will be preferred Preferred Qualifications: Experience in Project Management Experience with a full ITSM, and CSM suite implementation Job Requirements Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications CIS-ITSM certification CIS-CSM certification Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

ServiceNow GenAI Architect / Lead Developer with 79 years of experience to lead AI-driven initiatives within the ServiceNow platform. This remote, full-time contractual role focuses on integrating Azure OpenAI with ServiceNow, implementing Now Assist modules, and enhancing ITSM/ITOM workflows using GenAI. The ideal candidate will architect and deliver scalable solutions that automate ticket summaries, knowledge article generation, and improve productivity through AI-enabled automation. Prior experience with Now Assist and Azure OpenAI is essential. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote

ServiceNow GenAI Architect / Lead Developer with 7-9 years of experience to lead AI-driven initiatives within the ServiceNow platform. This remote, full-time contractual role focuses on integrating Azure OpenAI with ServiceNow, implementing Now Assist modules, and enhancing ITSM/ITOM workflows using GenAI. The ideal candidate will architect and deliver scalable solutions that automate ticket summaries, knowledge article generation, and improve productivity through AI-enabled automation. Prior experience with Now Assist and Azure OpenAI is essential. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote.

Job Description: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD. Key Responsibilities Will lead team ServiceNow developers and Testers Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development Owns the requirement gathering sessions collaborating with various stakeholders. Customer and internal Demos Conduct technical training sessions for team members Convert user stories into technical solutions. Possess the ability to work independently with minimal management supervision Testing of new and existing functionality Documentation of new and existing process Train end users/stakeholders Experience and Skills Required 8+ years of experience in developing application using ServiceNow platform (Development & administration) Must have a lead a team in technical capacity Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit Experience with Now mobile app. Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc. Experience of Scoped application and Service Portal Should have good understanding about domain separation Excellent Analytical, Logical, communication and problem-solving skills Should have ServiceNow CSA (Certified System Administrator) ServiceNow Certified Application Developer Must have Certificatoins: CIS-ITSM; CAD

ServiceNow Now Assist, Open AI Integration with ServiceNow ITSM,ITSM & CSM,workflows, UI policies, business rules, and UI actions,Write and modify scripts in JavaScript (both client and server-side),Open AI Integration

Job Description Servicenow Architect to have a platform wide understanding, how apps integrate , knowledge on new workspace UI Manual playbooks, workforce- nothing is automated currently. Architects need to support in automation. Implementation / Integration support for Servicenow MS Teams integration Experience is “NowAssist” related support to simplify the work of analyst

We are looking for a seasoned ServiceNow Platform Developer with expertise in backend development and AI integration. The ideal candidate will drive intelligent content and search services that support dynamic web experiences across internal and external platforms. Key Skills ServiceNow, JavaScript, Glide Scripting, APIs, AI Integration, Gen AI/Now Assist, ServiceNow OneExtend, Search Optimization, Agile, REST, OAuth, AEM, Drupal Key Responsibilities Collaborate with product owners, content strategists, and front-end teams to align backend services with business needs. Design and manage ServiceNow tables, APIs, scheduled jobs, and server-side scripts. Ensure high availability and performance of search services across multiple sites. Implement AI-driven monitoring and alerting to proactively detect and resolve issues. Enforce data governance, access control, and content lifecycle management. Evaluate and optimize out-of-the-box vs custom ServiceNow capabilities. Maintain technical documentation and support dependent web teams. Desired Candidate Profile Must-Have Skills : 810 years in software/platform development, including 4+ years with ServiceNow. Proficiency in JavaScript, Glide scripting, Script Includes, and Scheduled Jobs. Experience designing backend APIs and integrations for content delivery. Expertise in search configurations and indexing logic. Strong troubleshooting skills across content pipelines. Agile/Scrum experience with distributed teams. Good-to-Have Skills : Experience with AI tools like Now Assist, Gen AI, and OneExtend Framework. Knowledge of ServiceNow Search Source configurations and indexing strategies. Familiarity with REST APIs, OAuth, and third-party content feeds. ServiceNow certifications (CAD, CIS App Engine). Exposure to AEM, Drupal, or similar web content platforms. Certifications: ServiceNow CAD or CIS App Engine (Preferred) Looking for short Notice joiners , if interested, Pls share your resume to Pavan.vadge@techmahindra.com Total Exp - Current Location - Current CTC - Expected CTC - Notice period - Current Company -

Job Title: ServiceNow Healthcare Platform Developer (CSM + HCLS) Location: Offshore Type: Full-Time / Contract Experience Level: Mid to Senior-Level (4 to 7 years) About Us NexusNow.ai is a global leader in delivering next-gen ServiceNow and GenAI-powered solutions across industries. We specialize in industry-specific ServiceNow transformations, including deep domain expertise in Healthcare and Life Sciences . Join us in shaping intelligent workflows and AI-driven automation for some of the worlds largest payer organizations. Job Summary We are looking for a ServiceNow Developer with strong experience in Customer Service Management (CSM) and Healthcare & Life Sciences Service Management (HCLS) modules. The ideal candidate will be responsible for implementing payer-centric use cases such as prior authorization workflows, provider lifecycle automation, compliance reporting, and intelligent inventory management using ServiceNow and GenAI capabilities like Now Assist . Key Responsibilities ServiceNow Development (CSM & HCLS) Design and configure workflows for: Prior Authorization, Claims Triage, Provider Credentialing Member Journey & KYC Automation Compliance Dashboards (HEDIS, STAR) Medical Asset & Inventory Tracking Implement Healthcare-specific data models using HCLS Core and HCLS Applications Customize case types and table relationships as per payer operational needs GenAI & NowAssist Implementation Integrate Now Assist to power virtual agents, smart search, and claims deflection Automate triage and document processing using GenAI models Platform Enhancements & Integrations Build reusable components, UI actions, Script Includes, and Business Rules Develop and maintain REST/SOAP APIs and Integration Hub spokes (e.g., InterQual, FHIR, 837/835) Ensure PHI/PII-compliant configurations as per HIPAA and SOC-2 Stakeholder Collaboration & Delivery Work closely with healthcare clients to gather and analyze domain-specific requirements Participate in Agile ceremonies and cross-functional design sprints Provide support and documentation for UAT and go-live phases Key Skills ServiceNow CSM & HCLS (Payer Edition) HCLS Core Modules: Patient 360, Consent Mgmt., Provider Lifecycle Now Assist (GenAI, Virtual Agent, Knowledge AI) Integration with healthcare systems (FHIR APIs, EDI, HL7) JavaScript, GlideScript, Flow Designer Agile methodology & healthcare compliance awareness Why Join Us? Be part of a fast-growing, AI-first ServiceNow partner Deliver real-world GenAI use cases in healthcare transformation Work with global payer clients across the US, UK, and APAC Fast-track career growth, certifications, and leadership opportunities Thrive in a collaborative, innovative, and inclusive culture

Role Summary: We are seeking experienced professionals for the role of ITSM Automation Consultant . This role involves designing and implementing automation solutions within IT Service Management (ITSM) environments using platforms such as ServiceNow , BMC Helix , and Remedy . The ideal candidate will have hands-on experience with ITOM, Performance Insights (PI), and intelligent automation tools like NowAssist . Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix . Leverage modules such as ITOM , Performance Insights (PI) , and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities. Ensure compliance with ITIL standards and enterprise governance policies. Provide technical leadership and mentorship to junior consultants and developers. Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM , PI, NowAssist. Experience with BMC Helix , BMC Remedy , and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.