Company Description Cloudologic is a leading cloud consulting and IT service provider with a focus on cloud operations, cyber security, and managed services. Headquartered in Singapore with deep roots in India, our expertise and innovation have made us a trusted partner for clients worldwide over the past decade. Role Description This is a full-time on-site role in Gurgaon for a Service Delivery Manager. The Service Delivery Manager will be responsible for managing service delivery, ensuring customer satisfaction, and implementing IT service management practices on a day-to-day basis. 1.1. Business analysis Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. 1.2. Service level management Monitors service delivery performance metrics and liaise with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service. 1.3. Service acceptance Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. 1.4. Change management Develops, documents and implements changes based on requests for change. Applies change control procedures. 1.5. Release and deployment Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity May carry out early life support activities such as providing support advice to initial users. 1.6. Problem management Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. 1.7. Incident management Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. Show more Show less

Company Description Cloudologic is a leading cloud consulting and IT service provider, specializing in cloud operations, cybersecurity, and managed services. With a strong presence in Singapore and India, we combine expertise and innovation to deliver high-quality services to clients worldwide. Role Description This is a full-time on-site role for an Operations Engineering at Cloudologic located in Gurugram. The role will involve day-to-day tasks related to analytical skills, troubleshooting, customer service, Linux, and Windows operations. Service Management • Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI. • Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management, Release & Deploy Management. • Lead or support special event execution, such as end of year sales events, cyberweek, Black Friday Specialist advice • Actively maintains knowledge in one or more identifiable specializations. • Provides detailed and specific advice in their specialist area(s). • Supports and promotes the development and sharing of specialist knowledge within the team. • Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization Help external partners to resolve complex issues (wherever applicable) Product Led collaboration • Provide visibility on operational value created by the Product, back to the business stakeholders and Product team • Assess impact & highlight risk of changes to the Operations • Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement • Use your business process and technical knowledge to propose best solution to a problem • Lead or contribute to continuous improvement for the operations • Carry out regular solution and system health check and performance management initiatives to keep the systems stable • Identify areas of improvement to keep production incidents (BVI) well within the agreed number e.g. shift left, automation, proactive problem ticket management Stakeholder Management • You or your team are expected to bring technical Operations experience into the Product teams • Challenge and propose improvements to the system architecture Align timeline, dependencies and quality control with Product Tech stakeholders • Openly communicate with business stakeholders on on-going issues and their mitigation • Build a productive relationship with partners and suppliers • Foster a collaboration relationship with co-dependent teams Show more Show less

Company Description Cloudologic is a prominent cloud consulting and IT service provider based in Singapore with deep roots in India. The company specializes in cloud operations, cyber security, and managed services, offering high-quality services to clients worldwide. Cloudologic is known for its dedication to expertise and innovation in the tech-driven nations. Role Description This is a full-time on-site System Administrator role located in Gurugram. The System Administrator will be responsible for day-to-day tasks including system administration, troubleshooting, technical support, network administration, and information technology management. Qualifications System Administration and Network Administration skills Troubleshooting and Technical Support experience Strong background in Information Technology Experience with cloud operations and cyber security Excellent problem-solving and analytical skills Ability to work well under pressure and in a fast-paced environment Relevant certifications such as Microsoft Certified Systems Administrator (MCSA) or Cisco Certified Network Associate (CCNA) are a plus Bachelor's degree in Computer Science, Information Technology, or related field Show more Show less

Company Description We are a prominent cloud consulting and IT service provider, focusing on cloud operations, cyber security, and managed services. Based in Singapore with a strong presence in India, Cloudologic leverages the technological expertise and innovation from these tech-driven nations. Description Over the past decade, our commitment to high-quality service delivery has earned the trust of clients globally, making us a dependable and valued Description : This is a full-time hybrid role for a Senior Analyst in XMO located in Hyderabad, with some work from home acceptable. The Senior Analyst will be responsible for analyzing and optimizing cloud operations, developing and implementing security protocols, managing IT services, and providing strategic insights. Daily tasks include monitoring cloud infrastructure, conducting security assessments, managing incidents, and supporting clients with technical issues and Responsibilities : Drive the evolution and operational excellence of the HappySignals platform as part of the XMO team. Ensure platform and data security by leveraging in-depth knowledge of IT security frameworks and ServiceNow security modules (including roles, ACLs, and data protection policies). Collaborate with UX designers and service owners to ensure a seamless, engaging, and accessible user experience across the HappySignals platform. Interpret experience analytics and user feedback to identify pain points and recommend measurable improvements. Act as a liaison between technical teams, business stakeholders, and service owners to translate requirements into actionable solutions. Develop and maintain documentation, including workflows, compliance checks, and security-related best practices. Contribute to XMOs broader digital transformation efforts by embedding a strong security and UX perspective in product : Minimum 7 years of professional experience in IT product development or platform operations. Proven experience with ServiceNow security modules, including user roles, ACL management, and data security policies. Solid foundation in IT security standards, best practices, and regulatory compliance (e.g., ISO 27001, NIST). Strong understanding of user experience design principles and experience supporting user-centric platform improvements. Familiarity with experience measurement tools such as HappySignals is a strong plus. Excellent communication, collaboration, and problem-solving skills. Experience working in a cross-functional team or matrixed environment is preferred. (ref:hirist.tech) Show more Show less

Company Description Cloudologic, a prominent cloud consulting and IT service provider based in Singapore, with roots in India, focuses on cloud operations, cyber security, and managed services. With a decade of experience, Cloudologic is trusted worldwide for high-quality services and innovation. Role Description We are seeking a talented and experienced Search Engine Optimization (SEO) Specialist with a proven background in managing multiple client projects within an agency setting. The ideal candidate will be responsible for developing and implementing effective SEO strategies to improve organic search rankings, drive targeted traffic, and support overall digital marketing goals. Key Responsibilities: · Develop, implement, and manage SEO strategies tailored to various clients across different industries. · Perform in-depth keyword research, competitive analysis, and site audits. · Optimize website content, metadata, internal linking, and site structure to improve search rankings. · Collaborate with content teams to produce SEO-friendly content. · Monitor and analyze performance metrics using tools like Google Analytics, Search Console, etc. · Provide actionable insights and regular reports on SEO performance and campaign effectiveness. · Stay updated with industry trends, algorithm changes, and best practices. · Conduct technical SEO audits and coordinate with developers for implementation. · Manage multiple client projects simultaneously with efficiency and professionalism. Requirements: · Bachelor’s degree in Marketing, Communications, IT, or related field. · 2+ years of proven SEO experience, preferably in a digital marketing agency. · Strong understanding of search engine algorithms, ranking factors, and SEO tools. · Hands-on experience with SEO platforms (e.g., Ahrefs, SEMrush, Moz, Screaming Frog). · Proficiency in Google Analytics, Google Search Console, and other reporting tools. · Strong communication skills and ability to present findings to internal teams and clients. · Familiarity with HTML, CSS, and CMS platforms like WordPress. · Ability to manage multiple projects and deadlines. Preferred Skills: · Google Analytics or SEO certification is a plus. · Experience with local SEO and international SEO strategies. · Understanding of other digital marketing channels (PPC, Social Media, Content Marketing) is a bonus. Show more Show less

Company Description Cloudologic, a prominent cloud consulting and IT service provider based in Singapore, with roots in India, focuses on cloud operations, cyber security, and managed services. With a decade of experience, Cloudologic is trusted worldwide for high-quality services and innovation. Role Description We are seeking a talented and experienced Search Engine Optimization (SEO) Specialist with a proven background in managing multiple client projects within an agency setting. The ideal candidate will be responsible for developing and implementing effective SEO strategies to improve organic search rankings, drive targeted traffic, and support overall digital marketing goals. Key Responsibilities: · Develop, implement, and manage SEO strategies tailored to various clients across different industries. · Perform in-depth keyword research, competitive analysis, and site audits. · Optimize website content, metadata, internal linking, and site structure to improve search rankings. · Collaborate with content teams to produce SEO-friendly content. · Monitor and analyze performance metrics using tools like Google Analytics, Search Console, etc. · Provide actionable insights and regular reports on SEO performance and campaign effectiveness. · Stay updated with industry trends, algorithm changes, and best practices. · Conduct technical SEO audits and coordinate with developers for implementation. · Manage multiple client projects simultaneously with efficiency and professionalism. Requirements: · Bachelor’s degree in Marketing, Communications, IT, or related field. · 2+ years of proven SEO experience, preferably in a digital marketing agency. · Strong understanding of search engine algorithms, ranking factors, and SEO tools. · Hands-on experience with SEO platforms (e.g., Ahrefs, SEMrush, Moz, Screaming Frog). · Proficiency in Google Analytics, Google Search Console, and other reporting tools. · Strong communication skills and ability to present findings to internal teams and clients. · Familiarity with HTML, CSS, and CMS platforms like WordPress. · Ability to manage multiple projects and deadlines. Preferred Skills: · Google Analytics or SEO certification is a plus. · Experience with local SEO and international SEO strategies. · Understanding of other digital marketing channels (PPC, Social Media, Content Marketing) is a bonus. Show more Show less

Role Overview We are seeking a meticulous and detail-oriented POS Software Tester to join our dedicated team in New Delhi. In this on-site, full-time role, you will be crucial in ensuring the quality and reliability of our point-of-sale software solutions. Your primary responsibilities will involve executing test cases, diligently identifying and documenting software defects, and collaborating closely with our development and QA teams to deliver high-quality products to our customers. This is an excellent opportunity to contribute directly to the success of our innovative POS Responsibilities : Test Execution And Analysis Execute predefined test cases thoroughly and accurately to identify software defects and verify functionality against requirements. Analyze test results meticulously to understand the root cause of failures and provide clear and concise defect reports. Document all identified defects with detailed steps to reproduce, severity, and priority in our bug tracking Assurance and Testing Processes : Adhere to established Quality Assurance practices and contribute to the continuous improvement of our testing processes. Participate in test planning and design sessions, providing valuable input based on your testing experience. Contribute to the development and maintenance of comprehensive Test Cases and test and Communication : Work closely and collaboratively with software development and other QA team members throughout the software development lifecycle. Communicate effectively and proactively with the team regarding test progress, defect status, and potential risks. Participate in team meetings and contribute to a positive and productive work Improvement : Stay updated with the latest software testing methodologies, tools, and best practices. Proactively identify opportunities to enhance the efficiency and effectiveness of our testing to Detail : Demonstrate exceptional attention to detail in all aspects of testing, ensuring thorough coverage and accurate : Proven experience in Test Execution and Software Testing methodologies. Strong Analytical Skills to effectively evaluate software defects, understand their impact, and assess software performance. Solid knowledge of Quality Assurance principles and experience in Test Case development and execution. Excellent communication skills, both written and verbal, with the ability to articulate technical issues clearly. Demonstrated ability to work collaboratively and effectively in a team-based environment. Bachelor's degree in Computer Science, Information Technology, or a related Qualifications (A Plus) : Previous experience testing POS systems or software. Familiarity with different types of software testing (e.g., functional, integration, regression, usability). Experience with bug tracking tools (e.g., Jira, Bugzilla). Basic understanding of software development lifecycles (ref:hirist.tech) Show more Show less

Company Description Cloudologic is a leading cloud consulting and IT service provider with a focus on cloud operations, cyber security, and managed services. Headquartered in Singapore with deep roots in India, our expertise and innovation have made us a trusted partner for clients worldwide over the past decade. Role Description This is a full-time on-site role in Gurgaon for a Service Delivery Manager. The Service Delivery Manager will be responsible for managing service delivery, ensuring customer satisfaction, and implementing IT service management practices on a day-to-day basis. Key Responsibilities Own and manage the end-to-end delivery of application services (internal/external applications). Ensure all service delivery operations align with ITIL best practices and company policies. Monitor service performance, manage SLAs, and drive continual improvement initiatives. Collaborate with development, QA, infrastructure, and business units to ensure application stability and functionality. Manage incident, problem, and change management processes for application services. Oversee vendor contracts, performance, and relationships for third-party applications. Maintain documentation for services, policies, and processes. Support audits and compliance checks related to applications and data privacy. Provide timely reporting on service delivery metrics to senior management. Lead a team of application support analysts or service desk professionals (if applicable) Experience / Minimum Qualifications: • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience • Proficient spoken and written command of English • At least 5-year experience in IT • 2 years of experience in relevant area • 1 year of experience in team management • Understanding of different culture • Participated in projects with people from other functions/markets • Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail) Show more Show less