Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru east
>
Infosys
>
ITSM Automation Consultant

ITSM Automation Consultant

Infosys

0 years

0 Lacs

bengaluru east karnataka india

Posted:1 week ago| Platform:

Apply

Skills Required

automation servicenow scripting workflow itil service management design communication engagement drive efficiency reliability automate orchestration logic support compliance governance leadership strategies software configuration logical pricing technology interfacing

Work Mode

On-site

Job Type

Full Time

Job Description

Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.
Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities. Ensure compliance with ITIL standards and enterprise governance policies. Provide technical leadership and mentorship to junior consultants and developers.

Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
Good knowledge on software configuration management systems
Awareness of latest technologies and Industry trends
Logical thinking and problem solving skills along with an ability to collaborate
Understanding of the financial processes for various types of projects and the various pricing models available
Ability to assess the current processes, identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Client Interfacing skills
Project and Team management

More Jobs at Infosys

Automation Test Engineer_Java with Selenium

Chennai, Bengaluru, Hyderabad

3 - 8 yrs

INR 5 - 13 Lacs

Api Tester

Chennai, Pune, Bengaluru

6 - 8 yrs

INR 0 - 1 Lacs

Azure Developer- Bengaluru

Chennai, Bengaluru, Hyderabad

2 - 7 yrs

INR 5 - 15 Lacs

Python Developer-Bengaluru

Chennai, Bengaluru, Hyderabad

2 - 5 yrs

INR 4 - 8 Lacs

Scala Developer

Chennai, Bengaluru, Hyderabad

5 - 10 yrs

INR 6 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Infosys

IT Services and IT Consulting

Bangalore Karnataka

Login to

Please Verify Your Phone or Email

Confirm Action

ITSM Automation Consultant