ITSM Automation Consultant

• Role Summary
• We are seeking experienced professionals for the role of ITSM Automation Consultant
• This role involves designing and implementing automation solutions within IT Service Management ITSM environments using platforms such as ServiceNow BMC Helix and Remedy
• The ideal candidate will have hands on experience with ITOM Performance Insights PI and intelligent automation tools like NowAssist

Key Responsibilities:

• Key Responsibilities
• Architect and implement automation workflows within ITSM platforms including ServiceNow SNOW and BMC Helix
• Leverage modules such as ITOM Performance Insights PI and NowAssist to drive service efficiency and reliability
• Integrate and automate service management processes across incident change problem and asset management
• Collaborate with stakeholders to identify automation opportunities and define technical requirements
• Develop and maintain automation scripts and orchestration logic to support self service and self healing capabilities
• Ensure compliance with ITIL standards and enterprise governance policies
• Provide technical leadership and mentorship to junior consultants and developers

Technical Requirements:

• Required Skills Experience
• Strong hands on experience with ServiceNow modules ITOM PI NowAssist
• Experience with BMC Helix BMC Remedy and RemedyForce platforms
• Proficiency in scripting and workflow automation within ITSM environments
• Understanding of ITIL processes and service management best practices
• Ability to design scalable and maintainable automation solutions
• Excellent communication and stakeholder engagement skills

Additional Responsibilities:

• Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
• Good knowledge on software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Preferred Skills: