5.0 - 10.0 years

15 - 30 Lacs

hyderabad, pune, bengaluru

Hybrid

Role Summary: We are seeking experienced professionals for the role of ITSM Automation Consultant . This role involves designing and implementing automation solutions within IT Service Management (ITSM) environments using platforms such as ServiceNow , BMC Helix , and Remedy . The ideal candidate will have hands-on experience with ITOM, Performance Insights (PI), and intelligent automation tools like NowAssist . Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix . Leverage modules such as ITOM , Performance Insights (PI) , and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities. Ensure compliance with ITIL standards and enterprise governance policies. Provide technical leadership and mentorship to junior consultants and developers. Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM , PI, NowAssist. Experience with BMC Helix , BMC Remedy , and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.

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