Director, BizOps

Mastercard

9 - 12 years

27 - 30 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

confluence networking jira microsoft office applications python curl dynatrace ssh bitbucket wireshark routing conflict management git iam nmap dhcp osi model scp dns remedy alerts windows ad firewall openssl splunk bash sftp customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Ethoca & Mastercard is looking for a Manager of our BizOps team to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this position, you will:

Manage globally diverse teams with experience in supporting mission critical applications running on-premises and in Azures public cloud
Provide leadership and mentorship to Application operations teams supporting a 24/7 environment.
Work with the wider Ethoca and Mastercard teams to design and manage the implementation of end-to-end solutions.
Assist with business requirements: planning, installation, configuration, optimization, and support for innovative technical solutions focused on a highly secure computing infrastructure.
Work to identify process and organizational improvements including employee coaching and mentoring.
Manage multiple projects while ensuring business as usual tasks and activities are completed in parallel.
Participate in, and lead customer and regulatory audits including PCI-DSS and SOC-II compliance frameworks.
Create technical documentation including design documents, procedures and standards.
Proficient with Microsoft Office applications, able to write high quality documentation and produce operational reports.

All About You

Strong technical leader with a proven track record of optimizing, monitoring, deploying, patching and upgrading applications.
Liaise with technical and non-technical audience to prioritize customer requirements.
Experience supporting Linux and Windows servers including problem investigation, resolution, patching and vulnerability remediation.
Ability to support private cloud infrastructure components like VMware, NSX and Aria.
Previous experience managing services in the Azure public cloud like VMSS, Storage blobs/queues/events, Azure log analytics or equivalent technical certifications recommended.
Enthusiastic about Application logging, monitoring and alerting using APIs and tools like Azure alerts, Dynatrace, Splunk.
Networking experience and familiarity with OSI model, routing, proxy, firewall, NSG, DNS, DHCP, SSH, SCP/SFTP.
Ability to understand and develop basic scripts using bash, python or any other programming language.
Good understanding of IAM, Certificates, GIT/Bitbucket, Windows AD and Infrastructure as code.
Proficient with leveraging tools like curl, openssl , wireshark , nmap .
Participate in on-call rotation, Security Audits, Annual DR exercise.
Experience working with ITSM tools like Remedy, Jira, Confluence.
Ability to assist teams with complex problem solving and a fast thinker able to come up to solutions to difficult problems.
Coach team members working on technical problem resolution and support with minimal guidance to completion.
Excellent ability to delegate responsibilities while ensuring tasks are completed on time and to a high standard.
Proactive in identifying and resolving process issues, app security and performance issues.
Experience in conflict management and negotiation to align multiple business units to the same common business goals.
Professionalism and good work ethic skills are required.
Ability to communicate effectively with executive leadership.
Stay abreast of current technologies and make recommendations based on knowledge and research.

More Jobs at Mastercard

Senior Analyst - Project Management

Pune

5 - 9 yrs

INR 13 - 18 Lacs

Sr. Principal Software Engineer

Pune

9 - 13 yrs

INR 20 - 25 Lacs

Lead Software Engineer-R-245726

Vadodara, Gujarat, India

2 - 4 yrs

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.