Lead I - Software Testing - Service Now

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

1. Create Test Estimates and Schedules
2. Identify business processes conduct risk analysis and ensure test coverage
3. Ensure adherence of processes and standards
4. Produce test results defect reports test logs and reports for evidence of testing
5. Publish RCA reports and preventive measures
6. Report progress of testing
7. Contribute for Revenue savings for client by suggesting alternate method
8. Quality of Deliverables

Measures of Outcomes:

1. Test Script Creation and Execution Productivity
2. Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects)
3. % of Test case reuse
4. Test execution Coverage
5. Defect Acceptance Ratio
6. Test Review efficiency

Outputs Expected:

Test Design
DevelopmentExecution:

1. Participate in reviewwalkthroughdemo and obtain sign off by stakeholder for Test Design
2. Prepare Test summary report for modules/features

Requirements Management:

1. AnalysePrioritizeIdentify Gaps and create workflow diagrams based on Requirements/User stories

Manage Project:

1. Participate in Test management

Domain relevance:

1. Identify business processesconduct risk analysis and ensure test coverage

Estimate:

1. Prepare EstimateScheduleIdentify dependencies

Knowledge Management:

1. ConsumeContributeReview (Best PracticesLesson learnedRetrospective)

Test DesignExecution:

1. Test Plan preparation Test Case/Script CreationTest Execution

Test & Defect Management:

1. Conduct root cause and trend analysis of the defects

Test Planning:

1. Identify the test scenarios with understanding of systemsinterfaces and application
2. Identify end-to-end business critical scenarios with minimal support
3. Create/Review the test scenarios and prepare RTM

Skill Examples:

1. Ability to create and manage a test plan
2. Ability to prepare schedules based on estimates
3. Ability to track and report progress
4. Ability to identify test scenarios and prepare RTM
5. Ability to analyse requirement/user stories and prioritize testing
6. Ability to carry out RCA
7. Ability to capture and report metrics

Knowledge Examples:

• Knowledge of Estimation techniques
• Knowledge of Testing standards
• Knowledge of identifying the scope of testing
• Knowledge of RCA Techniques
• Knowledge of Test design techniques
• Knowledge of Test methodologies
Additional Comments:

The incumbent should have an overall experience of 5-8 years in Software Testing for IT development Projects role with 5 years specific to ServiceNow software suite, in the below technical areas: Good Understanding of development and implementation of as a service and cloud platforms and products. Experience of Development of Customized SaaS Platforms Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management, Discovery, Orchestration, ITOM In-depth understanding and hands-on application of Service Management business processes. ITIL/ITOM knowledge is a plus. Experience in preparing test plan, test scenarios, test cases, test case Review, execution and reporting the Defects. Expertise in different Manual Testing methods like Regression Testing, User Acceptance testing, Smoke Testing, Retesting, System/Functional Testing, Ad-hoc Testing, Integration testing, security testing, performance testing and GUI Testing. Having Good knowledge on ServiceNow ITSM tool and has experience on testing the Incident/Ticket/Case process flows and ServiceNow Integration process flows. Understanding the business requirements by coordinating with the Implementation/Platform Maintenance Team & Business Stakeholders. Preparing test Cases, test scenarios from the user stories, and Requirements Document received from client. Reviewing the Test cases, executing the Test cases and publishing the Test Execution results. Updating/modifying the test cases as per the development changes. Performing smoke, Functional Testing, Re-Testing and Regression testing, Integration testing for the applications integrated with ServiceNow instance. Preparing defect report as per severity and priority. Running the regression check list items for each Instance upgrade and new releases Having Good knowledge on Automation Testing frameworks Good experience in cross browser testing (IE, Firefox, Chrome, Safari, Opera), APIs testing as well as Mobile testing on different devices (Android, iOS & Windows Phone) Well acquainted with Testing Methodologies and having solid knowledge on SDLC, STLC, Bug Life Cycle and Production Support process. Having good Experience in sprint planning, estimating story points, playing planning poker, attending daily scrum calls, defect management, performing application demos to product and sales teams, retrospective meetings and process improvements. Experience working with a diverse functional and technical team on multiple concurrent streams tracks of work.

JOB DESCRIPTION UST 2021 Strictly Confidential Page 2 of 2 Ability to review interpret refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. Experience working on Selenium automation testing will be preferred. To manage test environment and maintain automation scripts in Selenium. Proven ability to handle a team of testers, assess and judge quality od resources and predict future resource requirements. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Educational Qualifications: A Masters or bachelors degree in engineering with specialization in Computer ScienceInformation Technology/ Electronics & Communication is essential for this role. ServiceNow Certified professional (preferred) SAAS Platform Testing exposure a strong plus The following skills are highly desired, but not required: o Certified Scrum Master o Certified System Administrator Abilities & Skill required The role incumbent need to be proficient in the following skills: Demonstrable ability to deliver projects on time Excellent communication skills both verbal and written Excellent Client Interface Skills Influencing skills the ability to convince customers during discussions related to functionalities and technical specifications Assertiveness, Leadership & Team Building skills Strong problem solving and prioritizing abilities Ability to work in a multicultural environment.

Testing Tools,Test Scripts,Servicenow