219 Service Now Jobs - Page 4

You will be responsible for understanding client queries and ensuring prompt responses through telephone calls, emails, and instant messages. It is essential to log every issue/request in the Ticketing tool accurately without any lapses. Additionally, you will provide first-level support for all IT-related services to end-users, offer remote desktop support, and execute other tasks based on Standard Operating Procedures (SOPs) within agreed Service Level Agreements (SLAs). Your key responsibilities will include diagnosing and resolving hardware, software, and network problems via telephone, email, or chat for end-users. You must also efficiently route tickets to internal 2nd and 3rd level IT support staff without any misrouting. Utilizing the Incident Management System, you will document and manage incidents, work requests, resolutions, and circumventions. Furthermore, you will assign service requests/incidents to the appropriate support teams, ensuring timely follow-up until closure. In this role, you will respond to user problems, conduct detailed discussions to recognize issues, maintain logs, conduct research, isolate problems, provide resolutions, and follow up with users. It is crucial to educate users about self-help articles and best practices to enhance awareness of IT systems usage. During major incidents, you will collaborate with Level 2 teams and provide regular updates to users. Lastly, you will ensure that tickets are updated with the latest information in a descriptive manner for future reference. Key Skills: - Servicedesk - ServiceNow About UST: UST is a global digital transformation solutions provider that has been collaborating with leading companies worldwide for over 20 years. With a focus on making a real impact through transformation, UST works with clients from design to operation, embedding innovation and agility into their organizations. With over 30,000 employees across 30 countries, UST is committed to creating boundless impact and touching billions of lives through its transformative solutions.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required. A basic understanding of ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (Written & Spoken) in English are essential. You should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in helping clients innovate, optimize, and transform for long-term success.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As a Service Now Manager, you will lead a group in the Service Now Practice, providing directions and strategies to grow the firm's Service Now footprint. This role involves managing large and complex Service Now implementations, product development, and sales enablement. You will operate on a global scale, working with large global teams spread across multiple geographies. Requirements: - Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals, and help grow the Service Now business. - In-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. - Design and develop large solutions combining the Service Now platform, automation, and workflow capabilities for EY customers. - Lead offshore teams in all Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops, spanning blueprint, design, configuration, build, and roll-out phases. - Functional and technical expertise for successful implementation, collaborating closely with stakeholders like business, process leads, and offshore teams. - Propose and deliver projects aligned with agreed objectives to EY customers and/or internal stakeholders. - Build strong internal relationships within the firm and with other services across the organization. - Develop people through effective supervision, coaching, and mentoring. Conduct performance reviews and provide performance feedback for staff. - Contribute to people-related initiatives such as recruiting, retaining, and training. - Maintain an educational program to continually develop the personal skills of all staff. - Engage in business development activities, including pre-sales and practice development. - Minimum 10 to 15 years of relevant experience, preferably from a top-tier Global System Integrator. Additional Skills Requirements: - At least two Service Now Implementation Certifications. - ITIL Intermediate, COBIT, and/or TOGAF certifications. - Agile and Scrum Master certifications. - PMP certification. Join EY to be a part of building a better working world, creating long-term value for clients, people, and society while building trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across assurance, consulting, law, strategy, tax, and transactions. EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a Change Lead - Core HR Processes at Barclays, you will embark on a transformative journey where you will play a pivotal role in shaping the future of the colleague experience team. Your key responsibility will be championing the users and customers of HR products and services, focusing on driving improvement in experience, effectiveness, efficiency, and control. You will collaborate with Head of Digital, Experience Leads, CoE teams, technology teams, and stakeholders inside and outside of HR to deliver value through agile delivery teams. Additionally, you will lead the ongoing drive to transform colleague and people leader experiences, championing their needs in a collaborative, data-led way of working throughout the delivery of HR Journeys. Ensuring compliance in service delivery is also a key responsibility. To be successful in this role, you should have experience with graduate/postgraduate education preferably in human resources. Effective stakeholder management with global leads and delivery teams, hands-on experience in transformation and process simplification projects, excellent communication skills, and the ability to influence. Leading the delivery across Workday and Service Now platforms for main colleague improvements across all Journey Groups working closely with the Digital Channels Team and Operations teams as key stakeholders to improve our digital experience. Leading the prioritization and guiding the delivery of the change portfolio relating to a group of colleague journeys. Candidates with experience in the Banking/Finance domain are preferred. Your role will be based in Pune, IN. Purpose of the role: The purpose of the role is to focus on understanding client needs, improving the client journey, developing client-centric products and services, and driving client satisfaction. Accountabilities: - Execution of research to understand client needs, preferences, and pain points related to banking products and services. - Applying a holistic end-to-end lens to a client journey for identification of areas for improvement and enhancement of the overall client experience. - Collaboration with cross-functional teams to enhance the client experience and evolve the bank's products and services utilizing customer insights. - Collection and analysis of data obtained through various channels to support the identification of areas for improvement in customer experience. - Development and implementation of client-centric strategies, initiatives, and metrics that enhance the overall client experience. - Analysis of the competitive landscape to identify industry trends and best practices in customer experience and incorporate them into the bank's product offerings. Vice President Expectations: As a Vice President, you are expected to contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements, and escalate breaches of policies/procedures. You will advise key stakeholders, manage and mitigate risks, demonstrate leadership and accountability for managing risk, collaborate with other areas of work, and create solutions based on sophisticated analytical thought. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

As a GDS Consulting SAP GRC IAM Senior Consultant at EY, you will be part of the EY-GDS GRC Technology team, where you'll play a pivotal role in contributing technically to SAP GRC & IAM client engagements. Your responsibilities will include delivering client engagements collaboratively with team members, identifying risks within engagements, ensuring high-quality work, and creating a positive learning culture within the team. You will have the opportunity to leverage your expertise in SAP GRC Access Control & IAM to drive the growth of the service offering and build long-term relationships with clients and internal stakeholders. Key Responsibilities: - Drive high-quality work products within expected timeframes and budget. - Develop and maintain relationships with clients and internal stakeholders. - Demonstrate deep technical capabilities in SAP GRC AC, IAM, IAG, and Cloud security solutions. - Assist in selecting and tailoring approaches, methods, and tools to support service offering. - Stay updated on market trends, competitor activities, and EY products and service lines. - Build positive working relationships with clients to deliver exceptional service. - Identify opportunities to enhance engagement profitability. - Support business development initiatives and account management. - Contribute to team performance reviews and recruitment activities. - Cross-skill and train team members as per business requirements. - Maintain an educational program to develop personal skills and those of team members. - Understand and adhere to workplace policies and procedures. Skills And Attributes For Success: - Strong communication, presentation, and team building skills. - Positive learning attitude and willingness to upskill. - Participation in organization-wide people initiatives. - Foster teamwork, quality culture, and mentor junior team members. - Support learning agenda for self and team. To qualify for this role, you must have: - More than 5 years of experience in SAP IAM projects and knowledge of SAP GRC Access Controls, IAG, IPS, IAS, and Cloud security. - Strong understanding of business processes, controls framework, compliance, and segregation of duty in an SAP ERP Environment. - Experience in delivering end-to-end identity lifecycle solutions and automation in GRC access controls. - Familiarity with DevOps delivery models and agile ways of working. - Ability to independently lead workshops on SOD remediation and SOD ruleset review/assessments. - Knowledge of ITGC, logical access review/assessments, and change management settings. Join EY and be part of a market-leading team with opportunities for personal and professional growth. Take advantage of the diverse ecosystem partners and global network at EY to shape the future with confidence and contribute to building a better working world. Apply now to be a part of a culture that values training, opportunities, and creative freedom to make a lasting impact.,

About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. They bring deep expertise combined with advanced technologies to enable organizations to modernize so they can operate at the speed of today's business. Invenio understands the complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Role SAP Associate Consultant - Application Support As an SAP Associate Consultant, you will provide first-level support to end-users by troubleshooting and resolving basic SAP issues. You will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This role is an excellent opportunity to gain hands-on experience in SAP environments and develop a strong foundation for a career in SAP consulting. The candidate should be ready to work in a rotational 24 x 5 shift schedule across Japan, UK, and US shift timings. Responsibilities - Learning and working on monitoring and assigning tickets using Service Now tool, handling initial level queries from clients on emails, responding to emails, receiving phone calls from end-users, and making phone calls to the service desk. Any prior experience will be an added advantage. - Excel reporting, preparation of excel reports, preparing a dashboard (using Microsoft Excel, PowerPoint, and Word), and being internet savvy. - Working on Support Incidents and tickets. Skills And Qualifications - BE/BTech in Computer Science, Information Technology, Electronics & Communication, BSc in Computer Science, or Information Technology. - 0-2 years of experience in a related field. - Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails). - Ready to work in a rotational 24 x 5 shift schedule across Japan, UK, US shift timings. - Taking ownership of the assigned work, being assertive, and coordinating well with team members within and outside the team. - Reliable, attention to detail, and an eye for innovation. - Ability to multitask and manage multiple deliverables simultaneously. - Working effectively in a team environment and interacting with others. - Result-oriented, demonstrating a can-do attitude, adaptability, flexibility, and resourcefulness. - Understanding business processes from a customer perspective. Business Skills - Excellent oral and written communication skills, ability to communicate clearly and concisely. - Experience with Microsoft Office suite including Word, Excel, PowerPoint. - Understanding of business processes for focus area or module. - Ability to do research and perform detailed tasks. - Strong analytical skills. Consulting Skills - Aptitude for working in a team environment, problem-solving skills, creative thinking, clear and empathetic communication, strong time management, and ability to collaborate with all levels of staff. - Ability to explain ideas and concepts to other project team members and client personnel. - Possessing a solid foundation for consulting soft skills necessary for client engagements. General Skills/Tasks - Assisting the project team efforts in developing solutions for client situations. - Supporting the team effort in developing solutions for projects. - Completing assignments within budget, meeting project deadlines, making and keeping sensible commitments to clients and the team. - Demonstrating the ability to accomplish project assignments resulting in quality service.,

SNOW DEVELOPER Basic Requirements: Minimum 4+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.

Position Summary The ServiceNow functional consultant (FC)is responsible for recommending, coordinating and delivering solutions to user stores/enhancements within agreed delivery timelines on the ServiceNow platform. The Service Now FC will document functional requirement specification (FRS) , estimate work efforts, perform requirement gathering, suggest possible solutions with or without customization depending on the complexity of the user stories. The Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a projects lifecycle. Essential Duties and Responsibilities 1. Successfully plan, execute, monitor, control, and close all scrum tasks related to configuration and implementation of all aspects of the ServiceNow platform. 2. Provide documentation and get signoff of FRS, coordinate with developers and drive the user stories end to end till closure 3. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. 4. Manage one or more customer as a single point of contact and first level escalation for both one time and runtime issues 5. Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow. 6. Answer “how to” technical and application configuration questions. 7. Develop, maintain, and execute reports to ensure system operation meets performance targets. 8. Create and maintain system design and operations documentation. 9. Complete other duties as assigned. Education and Experience • 3 years of demonstrated experience in ServiceNow consulting, implementation, configuration and administration, including but not limited to successful deployments as lead. 5+ years of experience in service management, service delivery, or a related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management. ITIL V3/4 Foundations desirable Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles Professional qualifications and education requirements Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams • Knowledge and experience in state and federal information security laws, including but not limited to HIPAA, including NIST, PCI, GDPR, Data Privacy and all other applicable regulations. Competencies • Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project. • Adaptable to change and able to work independently and as part of a team. • Strong problem analysis skills to include the use of mathematical concepts to validate results. • Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy. • Proficient with Microsoft Office Professional and well versed with various excel functions. • Clear and concise communication with superior written and verbal communication skills. • Ability to interact with all levels of internal and external business partners. • Manage and prioritize work effectively with minimal supervision. Physical Demands • Sitting for extended time periods (between 8-10 hours/day). • Operate typical office equipment such as a computer, telephone, copy machine, etc.

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Systems Engineering Consultant Location: Chennai Work Type: Hybrid Position Description: Virtualization Compute Description This is a Virtualization Server Hosting Engineering position in Compute Services in client Enterprise Platform Engineering Operations. The successful candidate will be responsible for engineering, deployment, operational administration ,and protection of global enterprise solutions to meet the Virtualization Server Hosting requirements for a variety of VMware& Red Hat infrastructure systems, line of business and third-party application needs. Job Family: Platform Engineering Consultant (Level 4) Overall 10+ years in IT development/operations/support/migrations Key Skills OpenShift, OpenShift Virtualization, VMware and development experience, VMware, Red Hat OSV, Tekton pipelines, Git repo, Ansible, PowerShell & Yaml. Skills Required: Ansible, redhat, deployment, VMware, GitHub, Yaml, OSV, Powershell, Tekton Skills Preferred: migration, Jira, IT Operations, Virtualization, VMware ESX Servers, Application Support, service now, development, Openshift Experience Required: 10+ Years Primary Skills Preferred : Basic Qualifications: Virtual server computing infrastructure knowledge. Scripting experience with PowerShell, Ansible & Yaml Enterprise Datacenter server hosting server experience or Hosting Infrastructure. Windows server or Linux operating system. Ability to work with a variety of cross functional teams to support deployment to remote locations. Proven track record of organizing and leading projects involving VMware/Red Hat or related infrastructure technologies for a large enterprise. Exceptional technical writing skills (run books, DR plans, platform architecture, etc.) Familiar with client Agile delivery concepts. Strong communication skills. Willingness to learn new technologies Good team player working with Global team Experience Preferred : VMware DCV certification Red Hat OSV certification Red Hat CSA certification CKA Certified Kubernetes Administrator Additional Education Preferred : Supervisory Skills Required: Work effectively in a team environment. Team leader capability desired. Pairing with team members occasionally required. Primary team is located locally with other individuals distributed globally. Education Required: Bachelor's Degree Education Preferred: Certification Program TekWissen® Group is an equal opportunity employer supporting workforce diversity.

As an Analyst/Executive with 3-7 years of experience in Direct Procurement Global, you will be responsible for overseeing Global Procurement activities, ensuring the timely delivery of materials from various global regions to the designated location. Your primary duties will include creating and reviewing purchase requisitions for trading goods, MRO, Capex, IT procurement, raw materials, and packaging materials such as Labels, Boxes, Booklets, Bags, Bottles, Printed bags, etc. You will also be responsible for creating purchase orders, following up on the release strategy approach for the PR to PO process, initiating and maintaining master data material requests, and expediting materials based on critical/urgent/special requests via email or phone. Collaboration with category managers, planning teams, and inventory teams to achieve Key Performance Indicators (KPIs) will be essential. Tracking shipments, monitoring the movement of materials as per PO Inco-terms until goods delivery/receipts, creating and distributing reports to stakeholders, and identifying opportunities for continuous improvement within the procurement function are also part of your responsibilities. Proficiency in Incoterms, LDs, LCs, and prior experience using Service Now will be beneficial. In terms of technical skills, you should have 2-7 years of experience in procuring materials in Chemical/Pharma/manufacturing industries for global regions, particularly in handling raw materials and packaging materials. Strong communication skills in English and French, advanced Excel skills, knowledge of local laws and regulations related to imports, and experience with Expediting tools/excel are required. You should be proficient in using SAP, Ivalua, Ariba, Advanced MS Word Office, and Power BI to effectively carry out your duties in Direct Procurement Global. Your ability to work collaboratively, prioritize tasks, and adapt to changing requirements will be essential for success in this role.,

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 4 to 6 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 46 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

Key Skills: Service Now, itsm. Roles & Responsibilities: Implement ServiceNow ITSM modules as a technical resource, ensuring effective deployment and functionality. Design, develop, and implement new applications on the ServiceNow platform, tailored to meet business needs. Analyze functional requirement specifications and propose technical feasibility and solutions. Mentor field resources in implementation methodology and best practices to enhance team capabilities. Manage platform upgrades and maintenance, ensuring minimal disruption to services. Troubleshoot, diagnose, and resolve issues collaboratively with various teams. Engage in proactive management of repetitive incidents and major incidents within ServiceNow. Work closely with Service Owners, IT, and Operations teams to provide technical solutions and assist with challenges. Experience Requirement: 5 - 8 years of experience in ServiceNow development and implementation. Strong hands-on experience with ServiceNow ITSM modules such as Incident, Problem, Change, and Service Catalog. Experience in creating custom applications, workflows, and integrations within the ServiceNow platform. Expertise in scripting languages such as JavaScript and ServiceNow-specific scripting. Solid understanding of ServiceNow architecture, data models, and core concepts. Experience with ServiceNow platform upgrades, patch management, and troubleshooting. Familiarity with REST and SOAP APIs for integrations with third-party applications. Knowledge of ITIL processes and best practices in a ServiceNow environment. Education : B.E.

Job Title: Service Now Developer Location: Pune Experience: 3 to 6 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

Order Management for Telecom Module Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.

Job Title: Service Now / Sr. Service Now Developer Location: Pune Experience: 7 to 10 Years Tech Stack: ServiceNow, ITSM, ITOM, ITAM, HRSD, CSM, SPM, Integration Hub, REST APIs, JavaScript, RDBMS, LDAP, SSO, SAML Role Highlights: Develop and customize ServiceNow modules Build integrations using REST & Integration Hub Work on authentication (LDAP/SSO/SAML) Optimize workflows & platform performance Good to Have: Microsoft Certification (Preferred) ServiceNow Certifications

As a Change Lead - Core HR Processes at Barclays, you will be embarking on a transformative journey where you will play a pivotal role in shaping the future of the colleague experience team. Your main focus will be championing the users and customers of HR products and services, with the goal of driving improvement in experience, effectiveness, efficiency, and control. You will collaborate with the Head of Digital, Experience Leads, CoE teams, technology teams, and stakeholders inside and outside of HR to deliver value through agile delivery teams. Your responsibilities will include understanding benchmarking, process improvements, leading the delivery team, interfacing with Tech partners, and championing colleague and people leader experiences in a collaborative, data-led way. To be successful in this role, you should ideally have a Graduate/Postgraduate degree, preferably in human resources. Effective stakeholder management skills, hands-on experience in transformation and process simplification projects, excellent communication skills, and the ability to influence others are essential. You will be leading the delivery across Workday and Service Now platforms for colleague improvements and guiding the delivery of the change portfolio relating to a group of colleague journeys. Candidates with experience in the Banking/Finance domain are preferred. Your key critical skills will be assessed for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. The location of the role is in Pune, India. The purpose of this role is to focus on understanding client needs, improving the client journey, developing client-centric products and services, and driving client satisfaction. Your accountabilities will include executing research to understand client needs, applying a holistic end-to-end lens to client journeys, collaborating with cross-functional teams, collecting and analyzing data, developing client-centric strategies, and analyzing the competitive landscape to identify industry trends and best practices in customer experience. If you are in a Vice President role, you are expected to contribute or set strategy, drive requirements, make recommendations for change, plan resources and budgets, manage and maintain policies/processes, deliver continuous improvements, and escalate breaches of policies/procedures. For an individual contributor, you will be a subject matter expert within your discipline, guide technical direction, lead collaborative assignments, guide team members, and provide information affecting long-term profits, organisational risks, and strategic decisions. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

You should have 3-8 years of experience in Sales, with a preference for selling Cloud Products and solutions such as SAP, MS, Oracle, Service Now, ZOHO, SFDC, or any other cloud application. Your responsibilities will include driving, managing, and executing the business plan and revenue for the assigned territory, as well as selling into and managing Large Accounts. You should have a good understanding of consultative sales processes and the ability to drive lead generation, opportunity progression, negotiation, and closure in a methodical and process-oriented manner. Maintaining accuracy in the Sales CRM system, effective communication, negotiation, problem-solving skills, and a people-focused approach are essential. You should be able to consistently drive results, even under tough circumstances, demonstrating a high degree of reliability, thoroughness, planning, and organizational skills. Working effectively with multiple stakeholders/teams (internal/external) is crucial, and an MBA from a reputable institute would be an advantage. A "can do/make it happen" attitude, high integrity, and compliance adherence are expected. NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners, offering full-service solutions from business consulting to SAP implementation, hosting services, and support. If you have any questions regarding this job opportunity, please reach out to the Recruiter, Ramakrishna Kodi, at Ramakrishna.kodi@bs.nttdata.com.,

As a Biztalk Administrator at Coforge, you will be responsible for Microsoft BizTalk support and project delivery. You should have experience in supporting IIS and .Net applications on Windows servers. Additionally, you will be handling security compliance and vulnerability management by effectively remediating issues. Knowledge of Service Now for Incident, requests, and Change Management is desirable for this role. The ideal candidate should have 5 to 10 years of relevant experience and be able to join within immediate to 30 days notice period.,

The Analyst/Executive role with 3-7 years of experience is in the field of Direct Procurement Global, based in Pune. As an Analyst/Executive, your primary responsibility will be to oversee Global Procurement activities, ensuring the timely delivery of materials from various global regions. This includes managing post PO activities and coordinating with suppliers to guarantee on-time delivery at the specified location. Your duties will involve creating and reviewing purchase requisitions for various types of goods including trading goods, MRO, Capex, IT procurement, raw materials, and packaging materials such as Labels, Boxes, Booklets, Bags, Bottles, Printed bags, etc. Additionally, you will be responsible for generating purchase orders and following up on the release strategy for the PR to PO process in the system. It will also be crucial for you to initiate and maintain master data material requests, expedite materials based on urgency, and collaborate closely with category managers, planning, and inventory teams to meet key performance indicators. Furthermore, you will be expected to monitor the movement of shipments as per the PO Inco-terms until goods delivery/receipts, create and share reports with stakeholders, identify opportunities for process improvement, and utilize tools like Expediting Tool/Excel to track expediting activities. Proficiency in Incoterms, LDs, LCs, and prior experience with Service Now will be advantageous. In terms of technical skills, you should have 2-7 years of experience in procuring direct materials within industries like Chemical, Pharma, or manufacturing for Global Regions. Familiarity with handling raw materials and packaging materials, maintaining expediting tools/excel, and possessing strong communication skills in English and French will be essential. Additionally, you should be computer literate with advanced Excel skills, have knowledge of local laws, regulations, and imports, and be well-versed in tools like SAP, Ivalua, Ariba, Advanced MS Word Office, and Power BI. Overall, as an Analyst/Executive in Direct Procurement Global, you will play a vital role in managing procurement activities, ensuring timely material delivery, fostering collaboration with cross-functional teams, and driving continuous improvement initiatives to enhance business operations.,

The Data & Analytics Team is looking for a Data Engineer with a hybrid skillset in data integration and application development. In this role, you will play a crucial part in designing, engineering, governing, and enhancing our entire Data Platform. This platform serves customers, partners, and employees by providing self-service access. You will showcase your expertise in data & metadata management, data integration, data warehousing, data quality, machine learning, and core engineering principles. To be successful in this role, you should have at least 5 years of experience in system/data integration, development, or implementation of enterprise and/or cloud software. You must have strong experience with Web APIs (RESTful and SOAP) and be proficient in setting up data warehousing solutions and associated pipelines, including ETL tools (preferably Informatica Cloud). Demonstrated proficiency in Python, data wrangling, and query authoring in SQL and NoSQL environments is essential. Experience in a cloud-based computing environment, specifically GCP, is preferred. You should also excel in documenting Business Requirement, Functional & Technical documentation, writing Unit & Functional Test Cases, Test Scripts & Run books, and incident management systems like Jira, Service Now, etc. Working knowledge of Agile Software development methodology is required. As a Data Engineer, you will be responsible for leading system/data integration, development, or implementation efforts for enterprise and/or cloud software. You will design and implement data warehousing solutions and associated pipelines for internal and external data sources, including ETL processes. Performing extensive data wrangling and authoring complex queries in both SQL and NoSQL environments for structured and unstructured data will be part of your daily tasks. You will develop and integrate applications, leveraging strong proficiency in Python and Web APIs (RESTful and SOAP). Providing operational support for the data platform and applications, including incident management, will also be a key responsibility. Additionally, you will create comprehensive Business Requirement, Functional, and Technical documentation, develop Unit & Functional Test Cases, Test Scripts, and Run Books, and manage incidents effectively using systems like Jira, Service Now, etc. At GlobalLogic, we prioritize a culture of caring. We put people first, offering an inclusive culture where you can build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. We are committed to your continuous learning and development, providing various opportunities to grow personally and professionally. You'll have the chance to work on interesting and meaningful projects that make an impact. We believe in balance and flexibility, offering various career areas, roles, and work arrangements to help you achieve a perfect work-life balance. Join us in a high-trust organization where integrity is key, and trust is a cornerstone of our values to employees and clients. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest companies, helping create innovative digital products and experiences. You'll have the opportunity to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.,

Driving workshops with application teams for FSO application scope validation and baselining, detailed requirements gathering. Detailed design document preparation - covering Dynatrace solution and architecture design, design of use cases for application monitoring Configure and maintain Dynatrace SaaS environments Deploy, configure and manage Dynatrace agents and ActiveGates - for achieving full stack observability Provide integration solutions of Dynatrace with third-party tools like MoogSoft, Azure monitor, ServiceNow ITSM tool and API integration. Coordinate with application teams for detailed monitoring, dashboarding, reporting data gathering and build dashboards. Monitor application performance metrics - APM, identify potential issues - RCA investigation, and troubleshoot performance bottlenecks. Configure Davis AI, Grail, Monaco for gathering Technical and business insights, workflow automation Work with Dynatrace team to address issues where vendor engagement is needed. Prepare SOP support documentation for ongoing support of Dynatrace platform and use cases delivered Strong Experience in managing and configuring the Dynatrace monitoring platform - Configure and maintain Dynatrace SaaS / Managed environments Experience in application data onboarding for delivering Full Stack Observability - APM, Synthetics, Real User Monitoring, Transaction monitoring Work with multiple APM tools, showcasing adaptability and a broad range of experience in application performance monitoring. Experience in providing support for application teams in issue RCA / troubleshooting, alert setup, and dashboard creation. Experience with integration solutions of Dynatrace with third-party tools like MoogSoft, Azure monitor, Cloudwatch, ITSM tool (ServiceNow, Remedy, Jira) and API integration. Experience in Grail, Davis AI data analytics for gathering Technical and business insights Experience in Monaco for config management and workflow automations using Dynatrace Good understanding of Application deployment architecture SaaS, PaaS, OnPrem / Cloud hosted, Microservices Architecture, Containers, Kubernetes deployment Good understanding of DevOps, CI/CD concepts, Git / Jenkins for code config management Knowledge of requirements gathering templates and driving workshops with application teams for data gathering Strong understanding of End User Monitoring (EUM) modules Excellent verbal and written communication skills and relationship-building skills with a diverse global team. Dynatrace certification preferred. Dynatrace Professional / Advanced Certification

Job Description: As a Technical Architect at WNS-Vuram, you will be a key player in engaging with potential clients to understand their business needs and craft technical solutions utilizing the Appian platform. Your role will involve collaborating with the sales team to deliver compelling presentations, demonstrations, and proofs of concept (POCs) that showcase the value of Appian in meeting client requirements. You will lead a team of technical resources, ensuring high-quality output and managing their performance effectively. Your responsibilities will include collaborating with sales teams and customers to assess their needs, converting client requirements into effective Appian solutions, and designing solutions using various Appian components, integrations, and Appian AI. You will work with the technical team to deliver projects following agile methodologies, present demos and POCs to stakeholders, and provide technical guidance and mentorship to team members. Additionally, you will lead architecture and solutions discussions with customers, manage a mid-size team of technical resources, and enforce Appian best practices and frameworks. To qualify for this role, you should have a Bachelor's degree in Computer Science, Engineering, or a related field, with 7-8 years of experience in delivering complex enterprise implementations in Appian. You should possess a deep understanding of Appian's architecture, components, and capabilities, along with experience in creating scalable solutions using various Appian components and integration technologies. Proficiency in database design, data modeling, and security aspects is essential, as well as exposure to agile frameworks and managing agile delivery. Strong presentation, communication, and leadership skills are required, along with the ability to work collaboratively in a fast-paced environment and manage multiple assignments simultaneously. Preferred qualifications include Appian certification, exposure to RPA, AI/ML technologies, and domain experience in BFSI. Previous leadership roles in IT services companies, experience in low code/no code technologies, project management, team management, and understanding of User Experience (UX) concepts are also desirable. Join us at WNS-Vuram and be part of a dynamic team driving digital transformation through an Empathy-First Technology-Next approach. Apply now and take your career to the next level in hyperautomation services.,

As part of the 24/7 IT backup operations team, you will be directly responsible for overseeing Backup related processes. Your role will involve taking a leadership position within customer teams and internal teams to address issues, manage managed Zerto operations, and restore systems to operational status when necessary. Effective communication between technical teams, customers, and internal organization will be essential to meet customer needs and ensure customer satisfaction. Specific responsibilities for this role include maintaining complex Backup Solutions, which may entail Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN, or Library components. You will be expected to support and troubleshoot backup, recovery, and archiving in a large, complex, and widely distributed environment. Analyzing daily backup failures, identifying root causes, and systematically resolving issues to achieve a close to 100% Backup success rate will be a key part of your responsibilities. You will also be required to provide status and progress reports for backup environment-related activities and tasks on a regular/periodic basis, plan and implement best practices for backup solutions, ensure adequate storage capacity is available through proactive measures, create and update documentation for backup procedures and solutions, and perform configuration changes as per design and build. Additionally, you should have the capability to upgrade backup software across different versions, conduct regular patching in the backup environment, and collaborate with OEM support for issue resolution. **Experience:** **Required:** - Professional degree or equivalent experience and a minimum of 5 years of related IT experience. - Hands-on experience of at least 5 years in Operations and Support on Backup applications such as Zerto. - Familiarity with other backup solutions like Veeam, Data Protector, Commvault, NetBackup. - Strong problem-solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software, etc. - General knowledge of networking concepts and the iSCSI protocol. - Experience in resolving backup failures in collaboration with Commvault support. - Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault issues. **Must Have:** - At least 5 years of Enterprise Backup Zerto troubleshooting or Administration experience. - Network fundamentals. - Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting. - Understanding of Tape rotation and Tape management on Physical Tape Libraries in the Backup environment. - Experience with D2d and/or Physical Library Backup Products like StoreOnce, MSL Tape Libraries, or equivalent. - Proficiency in at least one Operating system. **Preferable:** - Knowledge of Remote Support and Remote monitoring processes and concepts. - Tools Knowledge on Service Now. - ITIL Certified. **Requirements:** **Certifications:** - The ideal candidate will be trained and certified in Zerto or any Enterprise Backup application. **Technical Skills:** - Demonstrated in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. - Strong troubleshooting, technical communication, and written skills. - Excellent technical communication skills, both verbal and written. **Interpersonal Skills:** - Self-Starter with exceptional problem-solving skills. - Customer service-oriented mindset & attitude. - Professionalism in all interactions with internal and external customers. - Success/Achievement Orientation with a focus on delivering quality results consistently. - Proactive problem-solving and innovation abilities. - Collaborative approach with effective negotiation skills. **Benefits:** Join an emerging recruitment consulting and services firm working with a leading American multinational information technology company. The organization focuses on servers, storage, networking, containerization software, consulting, and support. Experience a dynamic work environment with opportunities for growth and development.,

The People Services Knowledge Base Manager position is part of Business Operations, within the People Services Program Management (PM) organization, reporting to the People Services Connect to Resolve Manager. Your role will involve ensuring that the C2R Golden Rules for Content Management are understood and applied globally, focusing on maintaining the Knowledge Base (KB) quality for People Services. The PM team is dedicated to managing People Services Global projects and ensuring Operational Excellence across People Services Processes, particularly for Connect to Resolve (C2R). Business Operations (BO) is committed to delivering best-in-class enterprise services to support Sanofi in advancing scientific innovations to enhance people's lives. As a part of the global Business Operations unit, we are dedicated to fostering innovation and excellence. Our leadership team is passionate about driving high performance and building a sustainable future. Your responsibilities will include having a thorough understanding of KB Governance, maintaining it in collaboration with the People Services C2R Manager and the Global C2R team, and ensuring that all KB contributors adhere to global content creation standards. You will conduct regular quality audits of local KBs, review global content quality, supervise the language strategy compliance of local articles, and run reports on article performance. To excel in this role, you should have a Bachelor's degree, at least 3 years of experience in Knowledge Management (Content & Quality management), strong analytical skills, effective stakeholder management abilities, and expertise in process and quality management. You should be dynamic, possess excellent communication skills, and be proficient in Microsoft Office. Knowledge of Service NOW and Microsoft PowerBI would be advantageous. Fluency in English is required. By joining our team, you will have the opportunity to collaborate with diverse operational teams in an international environment, work in a dynamic team, and contribute to the implementation of innovative ideas. You will also play a crucial role in enhancing the User Experience on our articles and supporting global and operational teams in their KB-related duties. In summary, this role offers a unique opportunity to work on KB-related activities, collaborate with various teams, and drive continuous improvement in Knowledge Management within the People Services scope. If you are ready to pursue progress and discover extraordinary opportunities, we invite you to join our future-focused team at Sanofi.,