219 Service Now Jobs - Page 8

Overview Develop and implement a comprehensive risk management strategy, identifying potential threats to application stability and performance, including cybersecurity risks, and outlining proactive mitigation strategies. Oversee the creation and regular testing of disaster recovery plans to ensure rapid restoration of services in the event of major incidents or disasters, minimizing downtime and data loss. Responsibilities Develop and implement a comprehensive risk management strategy, identifying potential threats to application stability and performance, including cybersecurity risks, and outlining proactive mitigation strategies. Oversee the creation and regular testing of disaster recovery plans to ensure rapid restoration of services in the event of major incidents or disasters, minimizing downtime and data loss. Ensure compliance with relevant legal, regulatory, and security standards, including GDPR, HIPAA, or SOC 2, to protect user data and privacy across all sustain activities and release management processes. Manage relationships with software vendors, cloud service providers, and other third-party entities, negotiating service level agreements (SLAs) that align with the application's uptime and performance goals which would be measured in minutes and hours. Lead incident response efforts as Incident Commander during major outages, coordinating across teams to restore service swiftly. Regularly review and manage the lifecycle of the technology stack, including software and hardware components, to ensure they are up-to-date, supported, and aligned with the application's long-term strategy. Establish mechanisms to capture and analyse user feedback, integrating insights into sustain practices to enhance application usability, functionality, and satisfaction. Foster an environment of innovation within the sustain team, encouraging the exploration and adoption of new technologies, methodologies, and practices to enhance application performance and reliability. Act as a champion for the sustain practice within the organization, facilitating collaboration between development, operations, product management, and customer support teams to ensure a unified approach to application quality and reliability. Oversee the budget for the sustain practice, including investments in technology, tools, and personnel. Conduct ROI analysis on sustain initiatives to ensure resources are allocated efficiently and effectively. Lead change management efforts related to sustain practices, ensuring that changes are communicated effectively, implemented smoothly, and that the team and stakeholders are aligned with new processes and technologies. Architect and lead the development of a comprehensive Sustain strategy and command centre for real-time monitoring and rapid incident response, ensuring the mobile application's high availability and reliability. Spearhead the Build Release management process, optimizing deployment practices for speed, efficiency, and minimal user impact across a wide variety of app versions, hardware variety and geographic dispersion. Mentor and guide a specialized team in Sustain practices, Service Now operations, and release management, promoting a culture of excellence and innovation. Implement and refine incident and problem management frameworks to proactively identify, address, and prevent system disruptions. Collaborate with development, operations, and product teams to align strategies, streamline workflows, and ensure cohesive release planning and execution. Design scalable infrastructure solutions and observability tools to support application reliability and operational insights. Employ Observability tools and ML techniques to proactively monitor for performance and reliability issues and address them before they become concerns. Establish, monitor, and report on service-level objectives (SLOs) and key performance indicators (KPIs), using data-driven insights to drive continuous improvement. Lead incident retrospectives and preventive strategy development to mitigate future risks and enhance system resilience. Promote best practices in software development lifecycle management, emphasizing reliability, quality assurance, and efficient deployment. Oversee capacity planning and resource allocation to accommodate application growth while maintaining peak performance. Champion the adoption of emerging technologies and methodologies in Sustain, Service Now, and AI/ML to maintain a competitive edge. Cultivate an environment of continuous learning, encouraging team development and the integration of industry-leading practices. Qualifications Bachelors or masters degree in computer science, Engineering, or a related technical field. A minimum of 10 years of experience in senior technical roles, with a significant focus on Sustain practices, command centre operations, and build release management. Demonstrated expertise in developing and leading Sustain strategies for large-scale, critical mobile applications, with proficiency in Service Now and related technologies. Strong foundation in software engineering principles, with hands-on experience in AI, ML, and Computer Vision technologies applied to mobile/web development. Expertise in incident management, system monitoring, and performance tuning within high-availability environments. Exceptional leadership skills, with a proven track record of managing specialized teams and fostering a culture of innovation and high performance. Outstanding problem-solving abilities, with a strategic approach to identifying and implementing preventative solutions.

MUST have min. 2-3 years experience in Event Management in ITOM. Should have 7+ years of ServiceNow Development experience . Should have better understanding on AI Ops elements such as Extensive IT data, Aggregated big data, Machine learning, Observation, Engagement, Actions. Should work on at least 2 of algorithms such as Data selection, Pattern discovery, Inference, Collaboration, Automation. Should be aware of phases such as Detect, Predict, Mitigate. Should have good knowledge on Domain-centric AIOps and Domain- agnostic AIOps. Should work on some of the use cases like Anomaly detection, Incident event correlation, Predictive analytics, Enhanced RCA, Automated incident response, Digital transformation, DevOps adoption.

Skills: Guidewire Testing Job type: Contract to Hire Job Description:- SDET (Guidewire) ClaimCenter Upgrade Tester with minimum 6 Years of experience and 2+ years of GW Claim Center. Need to 2+ years of hands on experience of using Automation tools post man and selenium Required - 2+ years of hands on experience as SCRUM Master - 4+ years of hands on experience as BA/Tester - Ability to manage a Squad of 7 to 9 team members - Ability to connect with client team for clearing blockers and Impediments - Ability to run DSTUM, Sprint Planning, System Demo, Retrospective cadence calls - Ready to work in 12 PM to 9:30 PM IST - Hands on experience on using MS Word, Excel, PowerPoint - Strong verbal and written communication skills in English Good to have - Experience of working in Safe Agile methodology - Experience on Insurance/Property and Casualty domain - Experience of working on JIRA, Service Now Key Responsibilities: Develop, maintain, and execute automated test scripts using Protractor, Jasmine, and Mocha. Experience in JavaScript, Selenium and Postman Collaborate with developers and product owners to understand requirements and create comprehensive test plans. Perform functional, regression, and end-to-end testing for x. Analyze test results, document defects, and work closely with the development team to resolve issues. Maintain and update test documentation, including test cases and test plans. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest testing trends and best practices.

Responsibilities: Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution. Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on ServiceNow platform. Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics. Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause analysis to implementation of solutions and post-resolution support. Collaborate with internal teams to establish and refine technical best practices and operational standards for support delivery. Ensure proactive and transparent communication with customers, stakeholders, and internal teams during issue resolution. Deliver high-quality technical solutions that are complete, consistent, timely, and aligned with customer expectations. Collaborate with stakeholders to assess and configure workflows and platform settings to resolve complex technical and business requirements. Produce deliverables such as detailed incident analysis, troubleshooting documentation, root cause analysis reports, and solution guides. Provide advanced technical troubleshooting for code-related issues or platform defects impacting customers. Offer guidance and mentorship to junior support team members, fostering knowledge sharing and skill development. Qualifications: 6+ years of hands-on experience with the ServiceNow modules like ITSM,HRSD etc Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem) Proficiency in diagnosing, troubleshooting, and resolving complex issues, including environment-specific problems. Ability to identify root causes and recommend proactive solutions to prevent recurrence. Strong understanding of Agile/Scrum methodologies to prioritize and address customer tickets effectively. Experience in engaging directly with customers to understand and address their business needs through technical solutions. A track record of achieving high customer satisfaction scores through effective communication, empathy, and technical depth. Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates. Excellent communication skills for collaborating with internal teams and providing clear, professional updates to customers. Certifications : ServiceNow certifications in CSA is must and CIS ITSM/HRSD are strongly preferred. Work hours: 11AM to 8PM IST.

8+ years of IT experience in Procurement and third party risk assessemnt and management Strong knowledge on Risk assessment on Vendors, suppliers and third parties based on security, compliance, and Operational risk. String knowledge on Risk exposure and due diligence Strong knowledge around third party data collection and then analyze and interpret to generate insights and trends Strong collaboration skills to help developers to develop reports for leadership to track vendor risk exposure Assist teams in defining risk indicators and metrics to measure the effectiveness of TPRM program. Tech/Functional Skills: Understanding of third-party risk frameworks and Regulatory requirements Experience with risk management tools (Ex: Archer, Service now, One trust etc.) Strong analytical and problem-solving skills and knowledge in excel or any of reporting tools such as Tableau is plus Certification in Risk management is an advantage to have.

Sapiens is on the lookout for a Account Manager (Customer Support) to become a key player in our Bangalore team. If you're a seasoned Account Manager pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. This position will be part of Sapiens Digital (Delivery) division, for more information about it, click here: Experience and passion for modern web development technologies and techniques React 16 / Angular (4,5,6), Automated Unit Testing, HTML, CSS Modules / Styled Components, etc. Advantage. Knowledge in modern architectural methods and patterns such as Cloud Computing and Containers (Kubernetes, Docker) - Advantage Public cloud experience (Amazon, Azure, Google) - AdvantageWe are looking for a highly motivated and experienced IT Account Manager with a strong background in the insurance domain to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer success, and driving the adoption of our IT solutions. Job Description Develop and maintain strong relationships with existing BAU clients. Understand client needs and provide tailored IT solutions to enhance their business operations. Collaborate with cross-functional teams to ensure successful implementation and support of IT services. Monitor client satisfaction and address any issues promptly to ensure a positive customer experience. Conduct regular check-ins and business reviews with clients to assess their needs and identify opportunities for growth. Stay updated on Sapiens digital product update/ upgrades, industry trends and best practices to provide valuable insights to clients. Prepare and present reports on account status and performance. Strategic thinking forecast, plan and scale the team in an efficient manner to meet future demands Expand - Identify opportunities for improving the customer experience, provide additional value and provide feedback to relevant teams and departments. Plan and execute Continuous Digital Upgrade strategy Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Lead the engagement with a proactive and continuous improvement approach. Voice of the customer - Represents the customer and creates the customer centric view within the global organization Serving as an escalation point to support teams & the customer Possessing excellent product knowledge to enhance customer support. Handling customer complaints /concerns professionally to maintain good customer relationships Education: BE/MS/MCA or higher degree in Computer Science or an equivalent field. Experience: 12+ years of overall experience IT experince in relevant technologies with a strong track record of delivering complex projects throughout the lifecycle. 5+ years of experience in Support & customer Relationship management roles or similar. Proven experience as an Account Manager or similar role in the IT industry, preferably within the insurance domain. Strong understanding of IT solutions and their application in the insurance sector. Excellent communication and interpersonal skills. Ability to manage multiple accounts and projects simultaneously. Customer-focused mindset with a passion for driving customer success. Technical Skills : Soft Skills : Familiar with ITIL processes and their definition, tools and implementation (Service Now) Improving the customer experience also extends further than dealing with complaints. They can also enhance the customer experience by informing clients of new and existing company products/ services that the customer may benefit from. Ability to recognise the patterns in customer behaviour and develop new strategies for business growth. Ability in dealing with complaints. But it should be viewed as an opportunity to surprise and delight a customer when they are coming from a place of displeasure. Winning over customers requires strong negotiation and conflict resolution skills. Landing sales, upselling or cross-selling relies on persuasive selling.

In this role, you will: Manage, coach, and develop a team of individual contributor engineering roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy Function as the technical representative for the product during cross-team collaborative efforts and planning Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices Interact directly with third party vendors and technology service providers Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Additional Required Qualifications: Software Engineering experience on JAVA, Microservices, Python and/or Web Technologies demonstrated through development work experience. 4+ years of work experience in integration of apps created using the above tech stack with other third party products like Service Now. 4+ years of Leadership experience Desired Qualifications: Experience on tech stack of Java, Microservices, Python for more than 12 years is a Must Job Expectations: Lead and Manager Functional Delivery on Legacy apps of Enterprise Business Resiliency function Well Verse with GEN-AI and applicability in the domain of EBR

About this role: Wells Fargo is seeking a Software Engineering Manager In this role, you will: Manage, coach, and develop a team of individual contributor engineering roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy Function as the technical representative for the product during cross-team collaborative efforts and planning Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices Interact directly with third party vendors and technology service providers Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Additional Required Qualifications: Software Engineering experience on JAVA, Microservices, Python and/or Web Technologies demonstrated through development work experience. 4+ years of work experience in integration of apps created using the above tech stack with other third party products like Service Now. 4+ years of Leadership experience Desired Qualifications: Experience on tech stack of Java, Microservices, Python for more than 12 years is a Must Job Expectations: Lead and Manager Functional Delivery on Legacy apps of Enterprise Business Resiliency function Well Verse with GEN-AI and applicability in the domain of EBR

Skill required: Procure to Pay - Accounts Payable Processing Qualifications: BCom/Chartered Accountant/CA Inter What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The selected persons should be willing to perform such projects / tasks which provides them an overview of the work in the General Accounting services area for Manufacturing business. Identified individuals should understand the client business, technology, process details and procedures. Typically, a resource would assist business units of client in performing and reviewing scheduled payments to various trade vendors related to Manufacturing purchases. This includes verification, reconciliation, accurate pricing and adherence to company policies, especially as they relate to Trade Payables. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Core Competencies Experience in Trade AP domain, preferably for Manufacturing businessProven experience of leading operations teamsDetail oriented and able to handle multiple tasks or projects simultaneously. Should have sound knowledge of PTP processes like Invoice Processing, Payments, Account Payables Reconciliations,Proven experience in managing clientsStrong verbal and written communication skillsProficient in driving process transformation actionsProficient at problem solving and analyzing data What are we looking for Commerce Graduate/Chartered Accountant/ICWA/CS with 8 - 10 years of experience in Account Payables domain, preferably for Manufacturing business Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environmentExperience working with SAP, Salesforce, Service Now preferred Good understanding and experience of executing / leading process transformation actionsAbility to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions.Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions.Ensure that the SLAs and Operations metrics are metGuide, support, and work with other team leaders & team members Mentor team membersPrepare review reports for clients and internal managementManage governance and escalation with client stakeholders.Share feedbacks and execute performance management actionsExecution of backup planning for all service delivery actionsFacilitate quality checks for the work performed by the team membersParticipation in performance review/governance discussions with client Managing mid size teams (15-20 FTEs) Roles and Responsibilities: In this role, you are required to fulfil below responsibilities:-Interaction with key stakeholders regarding invoicing and payment Reconciliation of vendor statements to invoices in Accounts Payable systemWork with project teams and key internal stakeholders to continue implementation of electronic invoicing and payment process Research invoices, payments, pricing and quantity issues as requestedFollow company and department policies and procedures Accurate filing to ensure compliance of routine testing and audits Support team involvement and attend routine team meetings Review and posting of correction journals (if needed)Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. Qualification BCom,Chartered Accountant,CA Inter

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

Urgent Opening for Service Now Developer C2H (Contract to Hire) for US Client Shift Timing- UK Shift Location- Remote Notice Period- Immediate to 15 Days Only Interested Candidate please share your updated resume at - alka.r@intuition-it.co m Minimum 5+ years of experience in software development with significant working experience on ServiceNow application development. Should have ServiceNow certification (CSA, CIS). Strong JavaScript development experience. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow. Experience in ServiceNow portal development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. End to End experience of ServiceNow based application design and implementation. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience

About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. For more details check out http://www.generalmills.com Purpose of the role The D&T Analyst II Software License Compliance - VMO is an individual contributor role that requires strong project management skills, excellent client communication, and a deep understanding of SAM best practices. Key Accountabilities 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Lead the development and implementation of enterprise-wide SAM frameworks and processes. Define requirements and act as Product Owner for SAM tool implementations (ServiceNow, Flexera, SAMPro preferred). Manage the lifecycle of software assets, ensuring license compliance and minimizing risk. Review and interpret complex software contracts, including agreements, subscriptions, and support terms. Develop and maintain accurate entitlement license positions for major software publishers. Conduct regular software audits and manage publisher renewals. Identify and implement opportunities for optimization, cost savings, and risk mitigation within hardware and software asset lifecycles. Provide expert guidance on application rationalization. Collaborate with stakeholders across the organization to ensure alignment and support for SAM initiatives Preferred Qualifications 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Proven experience leading large-scale SAM projects within an enterprise environment. Deep understanding of SAM tools (ServiceNow, Flexera, SAMPro, etc.) and their integration with discovery sources. Expertise in Software Publishers - Microsoft,IBM, Oracle, Expertise in software contract review and interpretation. Strong analytical and problem-solving skills. Data Analysis & Visualization: Proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) to extract insights from SAM data and create compelling reports. ITIL Certification: Demonstrates a broader understanding of IT service management best practices. Cloud SAM Experience: Experience managing software assets in cloud environments (AWS, Azure, GCP) ITIL and Tool Certification preferred

Openings II Service Now Developer II Pan India II Hybrid Model Role: Service Now Developer Job Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi Exp: 6 to 15 Years Mandatory Skills: ServiceNow Developer, ITSM, Integration, Scripting Job Description: We are seeking a skilled ServiceNow Developer with extensive knowledge of JavaScript and experience using the ServiceNow platform. The successful candidate will have a solid understanding of UI, SQL, HTML, CSS, XML, and structural programming concepts. Additionally, familiarity with ITIL processes and advanced problem-solving abilities are essential for this role. Responsibilities: - Develop and manage ServiceNow applications using JavaScript, UI, SQL, HTML, and CSS. - Utilize XML and structural programming concepts for data exchange and application structure definition. - Collaborate with cross-functional teams to align IT services with business needs, utilizing knowledge of ITIL processes. - Troubleshoot and solve complex issues related to ServiceNow applications. - Enhance existing applications independently, focusing on significant improvements rather than small change requests assigned by the Team Lead. - Travel to the office as required, either 2 days a week or 5 days a week. - Work on 2-11 shifts as needed. Requirements:- - Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow. - Familiarity with UI, SQL, HTML, and CSS for designing user interfaces and managing data within ServiceNow applications. - Knowledge of XML and structural programming concepts for data exchange and application structure definition. - Hands-on experience using the ServiceNow platform for application development and management. - Understanding of ITIL processes to align IT services with business needs. - Advanced problem-solving abilities to troubleshoot and solve complex issues. - Experience as a ServiceNow Developer, with a focus on development rather than ticket distribution. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams If anyone are interested or having reference, kindly please share your CV at sachin.b@nrconsulting.com, muskan.v@nrconsulting.com and shweta.p@nrconsulting.com

Opportunity II Service Now Developer II Pan India II Hybrid Model Role: Service Now Developer Job Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi Exp: 5+ Years Mandatory Skills: ServiceNow Developer, ITSM, Integration, Scripting Job Description: We are seeking a skilled ServiceNow Developer with extensive knowledge of JavaScript and experience using the ServiceNow platform. The successful candidate will have a solid understanding of UI, SQL, HTML, CSS, XML, and structural programming concepts. Additionally, familiarity with ITIL processes and advanced problem-solving abilities are essential for this role. Responsibilities: - Develop and manage ServiceNow applications using JavaScript, UI, SQL, HTML, and CSS. - Utilize XML and structural programming concepts for data exchange and application structure definition. - Collaborate with cross-functional teams to align IT services with business needs, utilizing knowledge of ITIL processes. - Troubleshoot and solve complex issues related to ServiceNow applications. - Enhance existing applications independently, focusing on significant improvements rather than small change requests assigned by the Team Lead. - Travel to the office as required, either 2 days a week or 5 days a week. - Work on 2-11 shifts as needed. Requirements:- - Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow. - Familiarity with UI, SQL, HTML, and CSS for designing user interfaces and managing data within ServiceNow applications. - Knowledge of XML and structural programming concepts for data exchange and application structure definition. - Hands-on experience using the ServiceNow platform for application development and management. - Understanding of ITIL processes to align IT services with business needs. - Advanced problem-solving abilities to troubleshoot and solve complex issues. - Experience as a ServiceNow Developer, with a focus on development rather than ticket distribution. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams If anyone are interested or having reference, kindly please share your CV at sachin.b@nrconsulting.com, muskan.v@nrconsulting.com and shweta.p@nrconsulting.com

CMDB Data Analyst Job Description: The ServiceNow CMDB Data Analyst will be responsible for managing and analyzing Configuration Management Database (CMDB) data in ServiceNow. This role focuses on ensuring the accuracy, completeness, and integrity of CMDB data and involves close collaboration with various stakeholders to optimize CMDB data management and governance processes. The ideal candidate will have a strong background in data analysis, experience in CMDB management, and in-depth knowledge of ServiceNow IT Operations Management (ITOM), including Discovery and Service Mapping. Key Responsibilities: CMDB Data Management & Governance: Maintain and improve CMDB data quality, accuracy, and completeness. Develop and implement data governance practices for CMDB to ensure compliance with established standards and policies. Collaborate with asset and configuration management teams to define and enforce CI (Configuration Item) data model standards. Data Analysis & Reporting: Analyze CMDB data to identify inconsistencies, gaps, and opportunities for optimization. Generate and deliver periodic reports and dashboards on CMDB health, completeness, and accuracy. Utilize ServiceNow reporting tools to create customized dashboards for monitoring key CMDB metrics. ServiceNow CMDB Operations: Support ServiceNow Discovery and Service Mapping processes, ensuring that CI relationships are accurately mapped and maintained. Work closely with ServiceNow administrators and developers to optimize Discovery rules, event management, and data synchronization. Develop and manage CMDB health metrics and alerts within ServiceNow to monitor CI data quality and lifecycle management. Stakeholder Collaboration and Continuous Improvement. Required Skills & Qualifications: Technical Skills: ServiceNow Knowledge: Strong experience with ServiceNow CMDB, ITOM, ITSM, and Asset Management modules. Proficiency in ServiceNow Discovery and Service Mapping processes, including setup and tuning of Discovery rules, probes, and sensors. Familiarity with ServiceNows CI data model, including Hardware, Software, Network, and Cloud-based CIs. Experience with Service Graph Connectors, specifically for CMDB data integrations. Hands-on experience in managing data within ServiceNow’s Configuration Management Database (CMDB), including CMDB Health and CI Lifecycle Management. Data Analysis & Management: Proficient in data analysis and quality management, including identifying and resolving data discrepancies and issues. Strong skills in data governance practices, specifically focused on configuration item (CI) data. Experience with data reporting and visualization using ServiceNow dashboards, Performance Analytics, or other reporting tools. Proficiency in SQL, Excel, or other data manipulation tools for detailed data analysis and reporting. Scripting and Automation: Basic scripting skills in JavaScript or other ServiceNow-supported languages. Experience with automation in ServiceNow (e.g., using Flow Designer, business rules, or scripting). Integration Knowledge: Understanding of API-based data integrations between ServiceNow and third-party systems. Familiarity with REST/SOAP APIs for CMDB data ingestion and synchronization with external tools. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified Implementation Specialist - Discovery ITIL Foundation Certification Soft Skills: Strong analytical and problem-solving skills, with attention to detail. Excellent communication and presentation skills to interact with technical and non-technical stakeholders. Ability to work independently, prioritize tasks effectively, and manage multiple priorities. Familiarity with ITIL processes and principles. Preferred Experience: 5+ Years of experience on ServiceNow Platform with 3+ years of experience working with ServiceNow CMDB, Discovery, and Service Mapping. Background in IT Service Management (ITSM), particularly in Configuration and Asset Management. Experience working in a large-scale enterprise environment with complex CMDB requirements.

ServiceNow Developer - UI Experience Job Description: The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization. Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. Service Portal & Catalog Development: Design and implement responsive, user-friendly Service Portals, utilizing ServiceNow’s AngularJS-based framework. Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific user interface requirements. Scripting & Automation: Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. Utilize ServiceNow’s Glide APIs for UI customization and optimization. Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. Testing & Quality Assurance: Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications: Technical Skills: ServiceNow Platform Knowledge: Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. Front-End Development Skills: Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. Integration Knowledge: Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. Scripting and Automation: Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses are a plus. Soft Skills: Strong analytical and problem-solving skills with an eye for detail in UI/UX design. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to work independently and as part of a team to deliver projects within set timelines. Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development. Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. Familiarity with Agile and Scrum methodologies in a software development environment.

Job Description:The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization.Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. Service Portal & Catalog Development: Design and implement responsive, user-friendly Service Portals, utilizing ServiceNows AngularJS-based framework. Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. Develop widgets using ServiceNows Widget Editor and HTML/CSS to meet specific user interface requirements. Scripting & Automation: Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. Utilize ServiceNow’s Glide APIs for UI customization and optimization. Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. Testing & Quality Assurance: Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications:Technical Skills: ServiceNow Platform Knowledge: Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. Front-End Development Skills: Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. Integration Knowledge: Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. Scripting and Automation: Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses are a plus. Soft Skills: Strong analytical and problem-solving skills with an eye for detail in UI/UX design. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to work independently and as part of a team to deliver projects within set timelines. Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development. Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. Familiarity with Agile and Scrum methodologies in a software development environment.

Position Summary: We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We leverage cutting edge Artificial Intelligence (AI) and Machine Learning (ML) algorithms to develop solutions for automated document processing and customer service chat bots. We are looking for AI Prompt Engineers with strong engineering, full stack expertise to build the best fit solutions leveraging Large Language Models (LLMs) and Generative AI solutions. Extreme focus on speed to market and getting Products and Services in the hands of customer and passion to transform healthcare is key to the success of this role. Build scalable software solutions using LLMs and other ML models to solve challenges in healthcare. Build enterprise grade AI solutions with focus on privacy, security, fairness. Work with Product Development as a Generative Artificial Intelligence (AI) subject matter expert and architect and develop scalable, resilient, ethical AI solutions Strong engineering skills to design the output from the AI with nodes and nested nodes in JSON or array, HTML formats as required This is critical so that the AI output can be consumed as is and displayed on the dashboard for accelerated development cycles. Build extensible API Integrations, low code UI UX solutions, with extremely short cycle times, to extract information from sources, integrate with GPT4, receive insights and make them available in intuitive, high performing dashboards Build solutions that align with responsible AI practices. Envision the solution outcomes to solve for the business problem with actionable insights and design viable solutions to meet the outcomes. Understand how AI is interpreting the data set and use that understanding to build prompts that lead to expected outcomes Architect and develop software or infrastructure for scalable, distributed systems and with machine learning technologies. Work with frameworks(Tensorflow, PyTorch) and open source platforms like Hugging Face to deliver the best solutions Optimize existing generative AI models for improved performance, scalability, and efficiency. Develop and maintain AI pipelines, including data preprocessing, feature extraction, model training, and evaluation. Develop clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders. Contribute to the establishment of best practices and standards for generative AI development within the organization. Experience Required: Overall 3+ years of experience 3 years of Full stack engineering expertise with languages like C#, Python and Proficiency in designing architecture, building API Integrations, configuring and deploying cloud services, setting up authentication, monitoring and logging Experience in implementing enterprise systems in production setting for AI, computer vision, natural language processing. Exposure to self-supervised learning, transfer learning, and reinforcement learning is a plus. Experience with information storage/retrieval using vector databases like pinecone. Strong understanding and exposure in natural language generation or Gen AI like transformers, LLMs, text embeddings. Experience with designing scalable software systems for classification, text extraction/summary, data connectors for different formats (pdf, csv, doc, etc) Experience with machine learning libraries and frameworks such as PyTorch or TensorFlow, Hugging Face, Lang chain, Llama Index. 3 years of experience working in a complex, matrixed organization involving cross-functional or cross-business projects. Programming experience in C C++, Java, Python. Strong knowledge of data structures, algorithms, and software engineering principles. Excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience. Possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Experience Desired: Familiarity with cloud-based platforms and services, such as AWS, GCP, or Azure. Hands on experience on tools products like Dynatrace, Splunk, Service Now preferred. Experience in identifying KPI on solution build using Generative AI, for Ex RAG based Q&A, data summarization, text content generation, data extraction, etc. will be a big advantage. Understanding of standards and regulation related to use of GenAI for a US based Health Insurance provider preferred. Healthcare experience (preferred but not mandate) Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field.

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/a30f52f03625264e Job ID - 48321590 Applicants can directly search the JOB ID - 48321590 on https://bwelcome.hr.bnpparibas/su/a30f52f03625264e and Apply on the same. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to the knowledge transfer with BNL Data Platform team Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: Knowledge about Mainframe usage TSO, ISPF/S, Scheduler , JCL Knowledge about IBM Datastage ETL Tool Familiarity with database technology is required (Teradata, Oracle, DB2, SQL Server) SQL Languange in order to execute basic scripts and queries. Have basic experience with: Service Now ticketing system Aurelia Remedy ticketing system Nice to have: General IT infrastructure knowledge Knowledge of Requirements Collection, Analysis, Design, Development and Test activity Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries. Position: MuleSoft Architect Location: PAN INDIA Work Type: Hybrid Job Type: Full Time Job Description: The Mulesoft Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Mulesoft Architect work assignments are often straightforward and of moderate complexity. The Mulesoft Architect performs technical planning, architecture development and modification of specifications. Develops specifications for new products/services, applications and service offerings. Assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent applications. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Required Qualifications: Bachelor's degree Less than years of technical experience 5 or more experience as a senior developer in large IT projects Prior project lead experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences Mandatory Skills: MuleSoft RTF Platform / Azure Kubernetes Service / Azure clusters (nodes, pods, containers) / Service Now / Azure Boards TekWissen Group is an equal opportunity employer supporting workforce diversity

Position Summary The Sr. Manager, IT Project Management will be responsible for providing leadership and project management oversight for our India IT PMO operations. This role will lead a team of IT Project Managers while working directly with senior leaders, product owners, key stakeholders, and various internal IT teams to achieve project objectives. The ideal candidate will be an experienced IT people leader with a strong background in project management, and a proven record of successfully leading complex IT projects across a variety of technical disciplines.This role will provide management of daily project activities across multiple initiatives, serve as a liaison between onshore and offshore teams, and be accountable for the successful delivery of all IT projects involving our India locations. The Sr. Manager will develop and maintain key stakeholder relationships with cross-functional teams and senior management across the R1 organization. Essential Responsibilities Lead a team of IT project managers located in India, providing mentorship, guidance, and professional development opportunities. Ensure adherence to IT PMO project management standards and best practices for all projects. Develop and manage project plans that track tasks, deliverables, and resources to ensure projects are delivered on time, with quality and on budget. Proactively manage, communicate, and mitigate project risks and issues. Provide regular project status reporting for all projects delivered. Lead Waterfall/Agile/Hybrid projects through all phases of the project lifecycle. Manage stakeholder relationships as needed with both IT and business teams. Foster a culture of transparency, collaboration, and innovation. Skills IT Project Management Project management tools such as Microsoft Project, Service Now SPM, or similar Stakeholder Management IT Resource Management People Leadership Agile Methodology (Lean/Kanban) Waterfall Methodology (PMBOK Preferred) SDLC MS Office Suite (Word, PowerPoint, Excel, Visio) MS SharePoint MS Teams Other Qualifications Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.Demonstrated leadership skills with a track record of successfully managing large IT projects using matrixed, cross functional teams within fast-paced global organizations. At least 3 years of managing 5 employees or more, including performance management and recruiting responsibilities. Healthcare industry knowledge and M&A experience preferred. Education Level - Bachelors' Degree Experience Level - 7-10 years experience. License and Certification Level - PMP, PMI-ACP, SAFe, or CSM certifications preferred .

Role & responsibilities To Lead the design, implementation, and continuous improvement of IT Service Management (ITSM) processes and practices across the organization. The role oversees ITSM framework across global ELGi market units, managing incident, problem, change, and service request processes while driving automation, standardization, and continuous improvement. IT Service Management Strategy Develop and implement a global ITSM strategy and roadmap aligned with IT and business objectives. Define and optimize core ITSM processes, including incident, problem, change, request, asset, and knowledge management. Drive the adoption of ITIL best practices to improve service delivery, operational efficiency, and customer satisfaction. Lead the transition to modern ITSM platforms and tools to enable process automation, scalability, and real-time visibility. Service Operations and Delivery Oversee global IT service operations, ensuring timely resolution of incidents, problems, and service requests within agreed SLAs and KPIs. Drive root cause analysis and preventive measures to minimize recurring incidents and improve system reliability. Optimize change and release management processes to minimize disruptions and enhance operational stability. Collaborate with infrastructure, applications, and business teams to ensure seamless service delivery. Implement service reporting and dashboards to track performance, identify trends, and drive decision-making. Continuous Improvement and Automation Identify opportunities for process improvement and service optimization to enhance efficiency, reduce costs, and improve user experience. Drive the adoption of automation (e.g., AIOps, chatbots, robotic process automation) to streamline service management processes. Champion continuous improvement initiatives, including service quality assessments, user feedback analysis, and proactive monitoring. Service Governance and Compliance Establish governance frameworks for ITSM processes, ensuring compliance with IT policies, standards, and regulatory requirements. Define and monitor SLAs, OLAs (Operational Level Agreements), and KPIs to measure and improve service performance. Drive the development and enforcement of ITSM documentation, including process workflows, SOPs, and knowledge base articles. Stakeholder Management and Communication Act as the key point of contact for business stakeholders to understand service requirements and expectations. Partner with IT leaders, vendors, and service providers to ensure alignment of IT services with business priorities. Communicate ITSM performance, challenges, and opportunities to senior leadership and business units through clear reporting and updates. Leadership and Team Development Lead and mentor a global team of IT service managers, analysts, and support staff, fostering a culture of excellence and accountability. Drive skills development and training for the ITSM team to keep pace with evolving tools, technologies, and practices. Promote collaboration and knowledge sharing within the team and across IT functions. Preferred candidate profile In-depth knowledge of IT Service Management frameworks (ITIL) and experience implementing ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti). Strong understanding of IT operations, infrastructure, and service delivery in a global enterprise environment. Expertise in incident management, problem management, change management, and service request management. Experience with automation, monitoring tools, and AI-based ITSM practices (AIOps, proactive incident resolution). Proven ability to develop and execute global ITSM strategies that align with business objectives. Strong leadership skills with experience managing diverse, global teams in a matrixed environment. Ability to drive cultural change and promote a customer-centric approach to IT services. Ability to standardize and optimize ITSM processes to improve efficiency, compliance, and service quality. Strong analytical skills to identify trends, analyze performance metrics, and drive data-driven decisions. Exceptional communication and interpersonal skills to engage with senior leadership, business stakeholders, and IT teams. Proven ability to manage vendor relationships and ensure service provider performance aligns with SLAs. Demonstrated experience in driving service automation, continuous improvement initiatives, and innovation in IT service management. Ability to address complex ITSM challenges through proactive analysis and creative problem-solving. Desired Experience and Qualification 15+ years of experience in IT Service Management, with at least 5 years in a leadership role overseeing global ITSM operations. Proven track record in implementing and optimizing ITSM processes and tools in a large, complex enterprise. Experience in managing service delivery in a global environment with geographically dispersed teams. Experience driving ITSM automation, AIOps, and process improvements to enhance operational efficiency. Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Certifications: ITIL certification (minimum ITIL v4 Foundation, Expert/Master preferred). Certifications in ITSM tools (e.g., ServiceNow Certified Implementation Specialist) are a plus. PMP or Agile certifications (e.g., Scrum Master) are desirable for project management responsibilities.

Primary Function of this Position: - 5-7 years of experience in Identity Cloud Services (IDCS) [PaaS], OCI (Oracle Cloud Infrastructure), SaaS Administrator Good Communication and should jointly work as a team member This Candidate should have worked on Identity Cloud Services (IDCS) [PaaS], OCI, SaaS Administrator knowledge of technical skills as mentioned below: Technical Skills: - Understand IDCS Configuration for Single Sign on. Assign users to respective groups. Understand concept of IDP, SP, Containers, SAML Hands on Configuration of Autonomous database Hands on Object Storage, Buckets Hands on experience on Admin APIs Good to have knowledge of Python, Java Scripting Should have knowledge of Single Sign-on in Cloud. How it works and how it is configured. Can handle Change Management process and also taking care of the migration. Suggest Best practice to be followed as per Industry standard. Center point of contact for Admin activities. Understand Security and Policies. Understand IDCS management and should suggest steps to streamline and stabilize the environment. Configure ESS Sync Job Role Synchronization Knowledge of Implementing secure and single Sign-On (SSO) login services between Oracle Cloud applications integrated with Oracle IDCS understanding of security protocols & identity management within cloud environments. Additional Skills: - Knowledge of helps desk tool like Service now, JIRA.

1. New Projects/CRs development using ServiceNow, including backend and front end applications. 2. Participate in Review and Audit of applications to follow standard process and meeting the agreed SLAs. 3. Understand and translate the requirement into Designs 4. Design HLD and LLD. 5. Maintain the source code, update set and code base of ServiceNow 6. Develop applications using best practices which include design patterns, following best coding techniques and Naming conventions. 7. Review the code of his team mates using the coding standard checklist. 8. Unit Testing the Application and Support the SIT/QA/Production verification. 9. Provide support to L3 team and warranty period for production applications. 10. Follow SDLC Process and create relevant documents like LLD, Development, Unit Test, release, operational procedure. 11. Performs other duties as required by the higher levels of supervision. Location- Banaglore-Look only Bangalore based candidates

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764