219 Service Now Jobs - Page 9

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions. Data Management and security: Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations. Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems . Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Qualifications Must be a Graduate. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience.

Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Job Requirements: Any of the skills for the following Skills for SnapLogic development is OK. Not should or Must have. 1. Should have strong knowledge in Snaplogic pipeline development and architecture. 2. Should have hands on experience in using various snaps available in Snaplogic like REST Snaps, Transform Snaps, Database Snaps, Script snap etc. 3. Should have knowledge in task creation like scheduled task, triggered task etc. 4. Should have experience in working Agile. 5. Should have Pipeline monitoring and troubleshooting experience. 6. knowledge in Integration development using AWS/any other cloud technologies. Work on Microsoft Dynamics (schema/connect browser), JDBC, Service Now, Google Big query Snaps, Oracle, REST, SOAP 7.Building complex mappings with JSON path expressions, Python scripting. Qualifications: 6-10 years of overall IT experience 2-3 years of Development experience in building Snap logic pipelines, error handling, scheduling tasks & alerts. Analyze & translate functional specifications /user stories into technical specifications. Experience with end to end implementations in Snap logic (Develop/Test/ Implementations) Integration experience to work with third party/external vendors across all modules and providing solution for Snaplogic design. Good written and verbal communication capabilities Strong experience in coordinating with the Business Analysts to understand business requirement, functional requirements, and conversion of business rules into technical specifications Proven ability to work independently or in conjunction with a team.

Ideal candidate will have Agile experience along with experience facilitating cross-team planning to help mature our delivery capabilities, promote alignment, & predictability through transparency & identification/coordination of dependencies & risk Required Candidate profile Experience with business development, solution development, project/program management, and project delivery Experience with ServiceNow for demand & project management is preferred

Degree B.E Specialisation Computers Responsibilities: Design and develop custom applications and workflows in ServiceNow.Configure modules like Incident, Change, Problem, and CMDB. Create business rules, client scripts, UI policies, and integrations. Optimize performance and ensure platform security. Work with stakeholders to gather and implement requirements.

Service Now Developer - J49030 Exp: 6 to 8 Years Job Location: Mumbai (Powai) 5 Days work from Office Key Accountabilities & Responsibilities: Application Development: Design, develop, and implement custom applications, workflows, and integrations within the ServiceNow platform and modules (HRSD, WSD) to meet business needs in a DoD environment. Support integrations between ServiceNow and other systems e.g. SAP Success Factors, SAP HCM, Security Centre SaaS, Microsoft Office ServiceNow Installation & Configuration: Install, configure, and deploy the ServiceNow platform, ensuring optimal performance and reliability, specifically for both SIPR and NIPR networks. Upgrades: Manage the upgrade process for ServiceNow instances within the DoD environment, ensuring successful transitions to new versions of ServiceNow with minimal disruption and maintaining compliance with DoD security standards. Customization & Configuration: Customize ServiceNow modules, forms, and UI to meet client requirements, including scripting and creating business rules, client scripts, and UI policies. Collaboration: Work closely with cross-functional teams, including business analysts, system administrators, and project managers, to understand requirements and deliver effective solutions. Testing & Troubleshooting: Perform testing to ensure functionality works as intended, and troubleshoot issues to resolve them efficiently. Key Competencies & Skills required: Proven experience with a minimum of 3 years with ServiceNow development in enterprise environment including custom applications, UI customization, scripting, and integrations. JavaScript Glide API for ServiceNow platform integrations and enhancements PowerShell, Python, or Shell scripting Extensive experience with ServiceNow HRSD and/or WSD (priority), including case management, ticketing systems, and HR lifecycle events (On-boarding, offboarding etc.) Profound knowledge with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB. Nice to have: Experience with ServiceNow installations, upgrades, and platform management. Education/Qualification: A degree in Computer Science or equivalent or a related discipline; or equivalent work experience Knowledge & Experience: Bachelors degree in Computer Science, Information Technology or a related field proven by a full track record of experience in the cv. Strong programming and scripting skills. Minimum of 3 years of practical experience in the SNOW environment Required Candidate profile Candidate Experience Should Be : 6 To 8 Candidate Degree Should Be : BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

We have an opening now Service Now Portal Developer, one of our tech clients.... Exp: 5+ years of experience in ServiceNow Location: Bangalore/Hyderabad/Mumbai/Pune NP: Immediate-30 days Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change Adds to team culture of diversity, equity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on ServiceNow platform concepts and proficient applied experience Demonstrated expertise in at least two ServiceNow Modules Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). Has experience working on system integrations between ServiceNow and other applications using REST API. Strong analysis, problem-solving, and decision-making skills Can debug issues and find new ways of proactive monitoring to ensure platform stability. Ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team. Preferred qualifications, capabilities, and skills HR Service Delivery module experience Service portal experience Kinldy drop me your resume at chanchal@oitindia.com

The Service Enablement team is responsible for providing products and solutions that enable better and higher quality service delivery across the organization. Their primary focus is on facilitating the successful implementation and integration of these products, ensuring that they align with business needs and enhance the overall user experience. This involves offering comprehensive training and support to users, gathering feedback to drive continuous improvement, and optimizing processes to maximize efficiency. The Impact : Are you looking for an opportunity to advance your career as an innovative enterprise leader? The Platform & Tools team is seeking for an innovative professional who can bring leadership, creativity, and Product Management experience to a global team. Whats in it for you : As a Product Leader, you'll spearhead AI innovations and advance your career in enterprise leadership. You'll engage with cutting-edge technologies and gain valuable product management experience. Contribute to transformative initiatives that redefine the future of service delivery. Responsibilities : In your daily role, you will drive in the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will evaluate industry-leading technologies, conduct analyses to identify value-driven solutions, and monitor product performance. Your responsibilities will also include mentoring team members, facilitating training, and ensuring timely delivery of high-quality products. By promoting a culture of innovation, you will support the adoption of AI technologies and contribute to the success of the Service Enablement team. Product Leadership & Strategy Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs. Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity. Guide cross-functional teams in delivering impactful and scalable products that meet market demands. AI and Emerging Technology Integration Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks. Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models. Stay updated on trends in AI and productivity platforms to apply relevant technologies. Customer & Market Insight Develop an understanding of user personas and pain points to drive effective product design. Conduct market research and competitive analysis to ensure product differentiation. Analyze product usage data and customer feedback to optimize features and outcomes. Execution & Delivery Support product strategy planning, prioritization, and execution throughout the product lifecycle. Collaborate with enterprise stakeholders to ensure alignment and success. Contribute to product OKRs and continuous improvement through agile practices. Team Leadership Mentor and develop a high-performing team of product managers. Foster a culture of innovation, accountability, and customer-centric thinking within the product organization. Qualifications: Over 7 years of product management experience or similar roles, with a proven track record of success. Experience in leading enterprise platforms and initiatives. Strong understanding of customer and market dynamics within the service enablement discipline. Customer-focused mindset with a history of delivering impactful solutions. Knowledge of AI technologies, including generative AI and intelligent workflow systems. Experience working in agile environments with cross-functional teams. Excellent leadership, communication, and stakeholder management skills. Bachelors or Masters degree in Computer Science, Engineering, Business, or a related field. Willingness to work flexible hours to meet business needs. Preferred Qualifications SAFe Certification. Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera, etc. Familiarity with AI frameworks and tools such as OpenAI, LangChain, or AutoGPT. Proficient in measuring impact with a data-driven approach.

The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands. Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age. Is that exactly your thing? Then live your passion in a cross-location team in which you can actively craft the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility. We are looking for a Team Manager Sales & Services IT Youll make a difference by: Own operations, development and maintenance of applications and processes for the Sales and Service domains. Liaise with sales and service teams to define business needs and translate them into technology solutions. Evaluate and recommend emerging technologies that enhance sales and service team performance. Ensure exceptional customer experience throughout the application/service lifecycle. Manage and mentor a team of IT professionals including developers, support engineers, architect and BA. Foster a culture of continuous improvement and innovation. Ensure that SMO IT strategy and governance policies are adhered to while implementing solutions and delivering service. Own and manage the budget of the team and services. Youll win us over by: Knowledge of CRM (Dynamics 365, Service Now) and ERP systems (SAP) used in Sales and Service domain. Knowledge of sales and customer services processes and industry best practices. Knowledge of software development and ALM. Excellent written and verbal communication skills with the ability to manage expectations and escalations. Excellent in quickly addressing and resolving problems. Team management and leadership skills. Join us and be yourself! We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and build a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Pune and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come.

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Explain the offerings available with ServiceNow ITOM Suite as well as CMDB. Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Apply Agile software development practices for customizations to the platform and applications Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior caregivers through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Role: Business Analysts Experience: 5 to 8Years Location: Pune / Bangalore / Chennai / Hyderabad / Trivandrum/ Kochi / Noida Must Have Skills:Servicenow,business analysis,Identity Access Management,Servicenow workflow A ServiceNow Business Analyst (BA) is a professional who designs systems, procedures, and manuals to help organizations operate more efficiently. They also conduct studies and evaluations to optimize operations and drive strategic decisions. Responsibilities Conduct organizational studies and evaluations, Design systems and procedures, Conduct work simplification and measurement studies, Prepare operations and procedures manuals, and Manage and execute testing. Skills and qualifications A bachelor's degree in a related field, such as Computer Science, Information Technology, or Software Engineering Experience in Business Analysis or as a Functional Analyst Knowledge of ServiceNow applications and features Familiarity with project management methodologies Excellent communication and interpersonal skills Self-motivated and able to work independently Must Have: Servicenow,business analysis,Identity Access Management,Servicenow workflow

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

Role & responsibilities : • Interact with client business & technology stakeholders to define, analyze and deliver requirements. Develop functional , design and other applicable artefacts/documentation Configure/Customize solution, perform unit & integrated testing, UAT support, promote code level changes to higher environment. Support production issues and conduct end user trainings Preferred candidate profile : Working knowledge of Governance, Risk & Compliance (GRC) domain, Archer platform and open to learn ServiceNow platform • Hands on experience in system administration and configuration activities in Archer. • Understanding and working experience of Core and Custom GRC solutions in Archer. • Archer certificated (preferred). • Archer resource with JavaScript, HTML, CSS, XML and REST/SOAP Web Services (preferred )

Skill: Servicenow Custom Apps Developer Experience Range :5 to 12 yrs Job Location: PAN India Interested candidates can send resumes to sangeetha.spstaffing@gmail.com

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

Your Primary Responsibilities: Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions. Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner. Effectively resolve escalated workstation issues. Effectively document all support efforts into the incident tracking system. Assist with troubleshooting outages/interruption of services. Contribute to the ongoing cycle of improving Desktop processes. Qualifications Bachelor's degree preferred or equivalent experience. Talent needed for success: Minimum of 2 years of related experience. Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner. Effectively resolve escalated workstation issues, effectively document all support efforts into the incident tracking system. Assist with troubleshooting outages/interruption of services, contribute to the ongoing cycle of improving Desktop processes. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately. Desktop Support Experience, Excellent Customer Service and Communication Skills (oral and written) Active Directory McAfee EPO BitLocker Intune, BYOD Bomgar Laps UI Microsoft Office 365 RSA Authentication Manager Virtualization (VMware\Citrix) Basic Networking understanding (TCP/IP) Service Now

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

Key Skills: Service Now, ITOM,ITSM, HRSD, ITAM, CSM Roles and Responsibilities: Design, develop, and implement ServiceNow solutions across ITOM, ITSM, HRSD, ITAM, and CSM modules. Customize ServiceNow applications and facilitate the rollout of new modules, applications, and enhancements. Develop and maintain scripts (Business Rules, Client Scripts, UI Policies, etc.) and workflows using Flow Designer and/or Workflow Editor. Integrate ServiceNow with third-party tools and systems using REST/SOAP APIs. Collaborate with stakeholders and cross-functional teams to gather requirements and deliver solutions aligned with business goals. Troubleshoot and resolve issues within the ServiceNow platform. Ensure platform best practices and maintain platform integrity and performance. Create and maintain technical documentation and user guides. Stay current with ServiceNow releases and new features. Skills Required: 4+ years of hands-on experience as a ServiceNow Developer. Strong knowledge of modules: ITOM, ITSM, HRSD, ITAM, CSM. Experience with ServiceNow scripting (JavaScript, Glide API). Familiarity with ServiceNow integrations using REST and SOAP APIs. Experience with Flow Designer, Workflow Editor, and Service Portal. Understanding of Agile/Scrum methodologies. Strong problem-solving and communication skills. Preferred Qualifications: ServiceNow Certified Application Developer or relevant certifications. Experience with CMDB, Discovery, and Event Management. Exposure to ServiceNow Security and Access Control (ACLs). Knowledge of performance tuning and instance maintenance. Education: Bachelor's Degree in related field