HCM Business Advisory Analyst

Role Overview: As an HCM Business Advisory Analyst at Deutsche Bank in Bangalore, India, you will be a key enabler of effective HR strategy delivery by providing expert knowledge and support on HR policies, programs, processes, and people strategy. You will work with stakeholders to implement people agenda initiatives, provide guidance on HR policies and processes, and support bank-wide human capital management goals. Additionally, you will be responsible for delivering the HR people strategy in alignment with the overall business strategy and partnering with business heads to ensure sound people decisions. Key Responsibilities: - Handle queries from employees, former employees, HR Advisor, and Internal HR solutions team on HR products via email and telephone for employees across APAC locations/UKUS. - Possess good knowledge of Applications like Workday, Service Now, and Oracle PeopleSoft. - Provide resolution to all first-level queries meeting 100% quality and following established standards on SLA & accuracy standards. - Work in shifts (APAC US & UK) and be available for 8 hours, logged in to the Genesys Phone lines. - Display good email and telephone etiquettes, client management skills, and a strong focus on process orientation. - Demonstrate sensitivity to accuracy, timeliness, and completeness of transactions/queries, with the ability to sustain accuracy over repetitive tasks. - Utilize strong follow-through, ownership over issue closure, and accountability-based work ethic. - Possess typing skills, good Excel skills for reporting and data analysis, and familiarity with Oracle PeopleSoft, Service Now, and Workday. - Exhibit excellent communication skills to converse with clients globally and take ownership of process improvement initiatives. Qualifications Required: - Experience in query handling transaction processing, preferably in a shared services environment. - Willingness to work in shifts across APAC US & UK regions. - Customer and service orientation with a strong focus on accuracy, timeliness, and completeness. - Ability to follow process specifications, sustain accuracy over repetitive tasks, and demonstrate sensitivity to SLA driven approach. - Strong communication skills, both verbal and written, to interact with clients globally. - Good email and telephone etiquettes, client management and influencing skills, and a process-oriented mindset. - Familiarity with Oracle PeopleSoft, Service Now, and Workday applications. - Strong follow-through, ownership over issue closure, and accountability-based work ethic. Note: The job description does not contain any additional details about the company.,